The staff at The Alex hotel are overwhelmingly positive with guests describing them as "very helpful," "excellent at their jobs," and "super friendly." They are welcoming, professional and go above and beyond to ensure a positive experience for guests. Reviewers also praise the decor and comfortable beds, as well as the great facilities in the rooms. While some negative feedback was given regarding non-English speaking staff and issues with management, the majority of guests had a great experience and recommend the hotel. Highlighted staff members included Gareth, Patrick, Jessica and Andre. Overall, The Alex boasts pleasant and polite staff, great facilities and a cool interior design, making it a highly recommended hotel in Dublin.