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Summary of reviewsSwan Novo Hamburgo is highly regarded by guests for its strategic location in a vibrant neighborhood. Visitors consistently praise the hotel's convenience, being close to restaurants, supermarkets and pharmacies, as well as enjoying excellent city views from the hotel. The ambiance is cozy and comfortable with well-appointed, spacious rooms that enhance the pleasant stay. Additional amenities such as a pool, gym, sauna and spa further elevate the guest experience.
The breakfast buffet is a standout feature, receiving accolades for its quality and variety. Guests appreciate the extensive selection of fresh fruits, breads, juices and cold cuts, although a few suggest improvements in options like juices, eggs and ham.
The rooms are commended for their spaciousness, cleanliness and comfort. They come well-equipped with modern amenities, including multiple TVs in some rooms and are designed for both comfort and functionality. The reception area with its panoramic elevators, adds to the hotel's attractive design. However, occasional issues with room keys, TV channels and kitchen amenities do surface in the feedback.
Cleanliness throughout the hotel is generally well-received with many guests noting the clean and well-maintained common areas and fresh-smelling rooms. Despite some criticisms regarding stained towels and old carpets, the overall cleanliness is deemed satisfactory for most guests.
The staff is frequently highlighted for their attentiveness, friendliness and excellent service, particularly at the reception and in the breakfast area. While there are occasional mentions of unpreparedness and communication issues, the overall impression of the staff is positive.
Guests enjoy the range of recreational facilities, though improvements to pool maintenance and heating are suggested to enhance the experience. The parking facilities are secure and well-maintained, but some guests are disappointed by the additional fee and lack of valet service.
Lastly, the beds at Swan Novo Hamburgo are widely praised for their comfort and spaciousness, contributing significantly to a restful stay. The quiet environment complements the cozy beds, ensuring a tranquil sleep experience.
In summary, Swan Novo Hamburgo is well-regarded for its prime location, comfortable accommodations, excellent amenities and friendly staff, making it a preferred choice for both leisure and business travelers.
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