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Summary of reviewsVan der Valk Hotel Brussels Airport is lauded for its exceptional location, particularly valuable for travelers catching flights at nearby Zaventem Airport. Its strategic position near the airport, coupled with efficient transfer services and convenient access to public transport, including a 10-minute walk to Diegem train station, makes it a prime choice for those on business or stopover trips. Guests appreciate the tranquil, soundproof environment and ample parking options, contributing to a seamless and comfortable stay.
The breakfast offerings receive positive remarks for their extensive selection, deliciousness and well-stocked buffet with fresh items like salmon and juice. Guests enjoy the spacious breakfast room and pleasant ambiance. However, some find the €27.50 per person price steep with occasional issues like limited variety, non-functioning coffee machines and premature removal of items on Sundays.
The hotel's dining experience is praised for its delicious food with some guests ranking it among the best in Belgium. The restaurant provides a welcoming atmosphere, though some note high prices, limited vegetarian/vegan options and occasional service delays. Despite these drawbacks, the overall quality and ambiance of the dining experience are well-received.
Rooms at the hotel are celebrated for their spaciousness, modern decor, cleanliness and comfort. Features like soundproofing, stylish bathrooms and luxurious touches such as whirlpool baths and saunas enhance the guest experience. While some older rooms and occasional temperature control issues are noted, overall, the rooms offer a favorable and restful environment.
Cleanliness is a strong point with rooms and common areas commonly described as spotless and well-maintained. Despite some reports of isolated issues in specific areas, the general standard remains high, supported by polite and efficient staff contributing to a pleasant stay.
Staff at Van der Valk Hotel Brussels Airport receive high praise for their friendliness, efficiency and helpfulness, notably during check-in and check-out processes. Their professional and accommodating nature enhances the overall guest experience, earning consistent commendations.
The hotel's wifi is generally reliable and fast with most guests encountering no issues. While a few experience slower connections in specific areas like the bar, the overall internet service is considered a positive aspect.
Gym facilities, including the availability of a steam bath and sauna, are positively noted, supplementing the hotel’s amenities. Although some equipment issues are mentioned, the gym contributes to a well-rounded stay.
Parking receives mixed reviews; while ample free options and secure underground parking with Tesla chargers are appreciated, high daily costs are a point of contention. Despite difficulties in finding a spot and expensive charges, the parking facilities are secure and conveniently located for airport access.
Families find the hotel accommodating with family-oriented rooms and packages, room upgrades for comfort and suitable breakfast options. The shuttle service enhances convenience, making the hotel a practical choice for short family stays.
Beds are generally regarded as comfortable, clean and high-quality. However, varying preferences mean some guests find them too soft or too hard with issues like worn-out conditions and the inconvenience of single beds pushed together.
Overall, Van der Valk Hotel Brussels Airport offers a favorable experience, combining convenience, comfort, modern amenities and excellent customer service, making it a popular choice for travelers. Show more
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Categories
Family Friendly Hotel
This hotel is close to the airport, making it convenient for families traveling.
Business Hotel
Offers meeting rooms and business services near the airport. Its proximity to the airport and comprehensive amenities make it suitable for business travelers.
Hotel with Parking
This hotel offers spacious underground parking, with options for long-term parking through 'Park, Sleep & Fly' packages that include free parking for a set number of days. On-site parking is available for a daily fee.
EV charging stations
Hotel with Gym
Van der Valk Hotel Brussels Airport has a fitness center on the 6th floor with a spin bike, rowing machine, cross trainer, and treadmill. The fitness area offers views of the airport.
Hotel with EV Charging Stations
The hotel offers eight Tesla Superchargers in its parking lot, catering to environmentally conscious guests. The first three hours of parking are free, which is beneficial for charging.
4-Star Hotel
This hotel combines convenience, comfort, and modern amenities with excellent customer service. It is a popular choice for travelers due to its favorable experience and comprehensive services.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Accessible Hotel
Room Types
Junior SuiteThis spacious suite includes a bathroom with a hot tub. It comes with a seating area and 24 hours of free parking. It also offers free softdrinks, tea facilities and water.
Please note that this room can accommodate up to 2 extra beds.
Superior King or Twin RoomThis room includes a flat-screen TV and a work desk. It also offers a minibar, tea facilities and water. The bathroom comes with a bath or a shower. Rooms with a balcony are upon request and availability.
Guests are kindly requested to inform the hotel about their preference for a double bed or 2 twin beds.
Park, Sleep and FlyThis room includes a a flat-screen TV and a work desk. It also offers free softdrinks, tea facilities and water. The bathroom comes with a bath or a shower. Rooms with a balcony are upon request and availability.
Guests are kindly requested to inform the hotel about their preference for a double bed or 2 twin beds.
This offer includes:
- Please note Shuttle service to and from Brussels International Airport costs €5,00 per person per ride. The shuttle schedule is available on request. Please us the Special Requests box to indicate if you need a shuttle and the time you need it. Outside of the shuttle operating times, a taxi can be booked for an additional charge.
- Free parking for a maximum of 6 days.
Please note that you will be asked to show your flight ticket upon check-in to benefit from this package.
Club Double RoomThis large stylish room includes a bathroom with a rain shower and a hot tub. It comes with a seating area, a flat-screen TV, a free bathrobe and slippers. It also offers free softdrinks, tea facilities and water.
Superbox RoomProviding free toiletries, this single room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned single room provides a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 1 bed.
Executive Double RoomOffering free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The spacious twin/double room offers air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 1 bed.
Guest Reviews
7.6
Good
Location
Van der Valk Hotel Brussels Airport is renowned for its remarkable location, especially for travelers with flights to catch. Strategically positioned near Zaventem Airport, the hotel offers convenient access with the airport being only a short distance away. This proximity makes it an ideal choice for those with early flights or as a stopover destination.
Guests frequently laud the hotel's ease of access, highlighting the smooth transfer services and the additional advantage of its closeness to business complexes. The hotel is also praised for its great connection to public transport, including being just a 10-minute walk from Diegem train station, which facilitates straightforward access to various parts of Brussels and beyond.
The location is described as ideal not only for business trips but also for providing a tranquil retreat away from the bustling city center. The nearby Brussels ring road ensures guests can avoid heavy city traffic, adding to the convenience for those driving in from other regions.
The hotel's facilities and amenities complement its prime geographical situation. With appealing parking options, including an underground facility, guests can enjoy peace of mind regarding the safety of their vehicles. Furthermore, the modern and beautiful hotel environment, inclusive of an attractive terrace and lounges, enhances the overall experience.
Though positioned on the outskirts, which may not offer much for walking around, the tranquil and soundproof environment ensures that guests rest undisturbed despite the proximity to the airport. This makes the hotel a top choice for those prioritizing comfort and convenience during their travels.
Breakfast
Van der Valk Hotel Brussels Airport has received a mix of feedback regarding its breakfast offerings. Many guests commend the breakfast for being good with numerous remarks highlighting its extensive and diverse selection, delicious taste and well-stocked buffet featuring generous options including fresh salmon and fresh juice. It's often described as excellent, fantastic and very well taken care of with standout attributes such as a spacious breakfast room and pleasant ambiance.
However, breakfast prices, set around €27.50 per person, have been a point of contention with several guests finding it expensive and not always reflecting the quality and variety expected at that price point. Additionally, some have noted specific issues like limited variety compared to other Van der Valk locations, non-functioning coffee machines and early removal of items before the end of service on Sundays.
Overall, while the breakfast is generally praised for its high quality and extensive choices, the pricing and occasional service hiccups have been noted as areas needing improvement.
Dinner
The dining experience at Van der Valk Hotel Brussels Airport's restaurant has received a mix of feedback from guests but leans heavily toward positive remarks. Guests frequently praised the quality and taste of the food, describing it as delicious with some even considering it among the best dishes they’ve tried in Belgium. The restaurant itself is noted to be good, excellent and great with standout service from certain staff members.
The restaurant's setting adds to the experience, being well-cared for and welcoming. Multiple diners highlighted their satisfaction with diverse and solid meals with some specifically mentioning the mussels, despite some instances of them being overcooked. The convenience of being able to dine in the hotel was appreciated, along with good food and accommodation overall.
However, the dining experience was not without its downsides. Several guests found the price of the meals high relative to the quality, indicating a low quality-to-price ratio. There were complaints regarding limited vegetarian and vegan options, the availability of certain dishes and the overall basic nature of the menu. Additionally, service issues such as the restaurant being understaffed and instances of long wait times were noted.
Despite these criticisms, the consensus focuses on the good to excellent food quality and a positive dining ambiance, making it a noteworthy part of the stay at Van der Valk Hotel Brussels Airport.
Rooms
'Van der Valk Hotel Brussels Airport' has garnered a spectrum of feedback regarding its rooms with a notable emphasis on positive aspects. Many guests have acclaimed the rooms for being exceptionally spacious, beautifully designed and comfortable. The decor has been highlighted as modern and stylish, accompanying large, well-furnished rooms and luxury suites that cater to both comfort and functionality. The presence of thoughtful touches such as flowers and soundproofing further enhances the guest experience.
The hotel rooms frequently stand out for their cleanliness with praises for being spotless and evidence of recent renovations contributing to a fresh look. Notably, bathrooms have been described as stylish and extraordinary with certain rooms offering exceptional features like whirlpool baths and sauna facilities.
While the majority of guests appreciated the spaciousness of the rooms, there were occasional mentions of smaller, less modernized rooms which appeared outdated. Issues such as poor room temperature control and cleanliness lapses were infrequent but noted. Despite some rooms having minor drawbacks, the overall impression remains favorable due to the size, comfort and modern amenities provided.
In summary, the Van der Valk Hotel Brussels Airport's rooms are generally well-received, celebrated for their spacious, clean and beautifully decorated environments, which offer a comfortable stay close to the airport.
Beds
The beds at Van der Valk Hotel Brussels Airport receive a variety of feedback from guests with a generally positive leaning. Many guests found the beds to be comfortable, often describing them as very comfortable, clean and high-quality. Phrases such as warm and design, huge bed and delightful beds were used, indicating that numerous visitors were satisfied with the sleeping arrangements. Particularly, the king-size beds and bedding were highlighted as positives.
However, the reviews did reflect some inconsistencies in the comfort and condition of the beds. Some guests reported the beds being too soft, leading to discomfort, while others found them to be too hard. Several reviews mentioned issues such as worn-out beds, unkempt conditions and even beds with holes. There were mentions of specific problems like neck pain from pillows, creaking beds in the suites and the inconvenience of two single beds being used instead of a double bed.
Despite these varied experiences, many guests appreciated the comfortable and clean nature of the beds with some describing them as excellent and nice. However, recurring issues such as beds being too hard or too soft and the need for upgrading, indicate that there is room for improvement to meet all guests' comfort preferences. Overall, while the beds at the hotel generally provide a comfortable stay, there are disparities that may affect the overall sleeping experience.
Cleanliness
Van der Valk Hotel Brussels Airport generally impresses with its commitment to cleanliness and modern amenities. Many guests highlight the cleanliness of the property, noting that the rooms are frequently described as very clean, spotless and well-maintained. The hotel itself is clean and modern, featuring sophisticated furnishings that enhance the overall comfort and appeal. Guests also appreciated the spaciousness and organization of the rooms, which are often portrayed as neat and comfortable, contributing to a peaceful stay. The bedding is frequently mentioned as very comfortable, adding to the restful environment with some guests explicitly praising the tranquility of their stay.
However, some discrepancies in cleanliness have been reported. While individual rooms are typically clean, there are occasional mentions of issues such as dirty bathrooms, dusty areas and unpleasant odors. Common areas and specific facilities like the spa and bar sometimes fall short in terms of hygiene and some parts of the hotel appear to be in need of renovation. These inconsistencies suggest that although the hotel maintains a generally high standard of cleanliness, there may be lapses in specific areas or at certain times.
Despite some reported issues, the overall experience is largely positive with polite staff and clean, well-equipped rooms contributing to a satisfactory stay for most guests.
Staff
Van der Valk Hotel Brussels Airport receives high praise for its staff from numerous guest reviews. The overall sentiment highlights a consistently smooth and efficient check-in and check-out process with particular appreciation for the friendly and welcoming attitude of the reception staff. Guests consistently mention the courteous and competent nature of the hotel's employees, labeling them as flexible, helpful and accommodating. Their professionalism and excellent customer service leave a lasting impression, contributing to a well-maintained and pleasant stay.
The hotel's bar and restaurant staff are also noted for their friendliness and attentiveness, significantly enhancing the guest experience. Despite occasional remarks about inexperienced or less helpful staff members, the predominant feedback is overwhelmingly positive. The staff's genuine friendliness, coupled with their cooperative and supportive demeanor, earns them high marks from visitors.
In summary, the staff at Van der Valk Hotel Brussels Airport are a standout feature, praised for their efficiency, helpfulness and friendly nature, making the hotel a hospitable choice for travelers.
Wi-Fi
The Wifi service at Van der Valk Hotel Brussels Airport is generally reliable with many guests experiencing no issues and uninterrupted, fast connectivity. The majority of reviews highlight a consistent and high-speed wifi experience, often without the need for registration. However, there are some criticisms with a few reviews mentioning unstable and slow internet, particularly in the bar area. Despite these occasional negatives, most guests did not report any significant problems with the wifi and found it to be a positive aspect of their stay.
Gym
The gym at the Van der Valk Hotel Brussels Airport generally receives favorable feedback from guests. Many appreciated the accessibility and confirmed availability of the gym facilities. The hotel appears stylish and the gym itself is described as a nice feature, adding to the overall positive experience. Additionally, the steam bath available in some suites and the sauna are well-received as enjoyable amenities. However, there are mentions of some broken gym equipment and issues with the spa facilities, indicating areas that could benefit from improvements.
Parking
Van der Valk Hotel Brussels Airport receives mixed reviews regarding its parking facilities. On the positive side, the hotel offers sufficient free parking spaces for short-term stays, as well as secure underground parking which many guests find convenient, especially with the added benefit of Tesla chargers. The proximity to the airport further enhances the convenience for travelers.
However, several guests note the high cost of parking with charges ranging from €15 to €17.50 per day, which many feel to be rather expensive. Some guests were displeased with the need to validate their parking tickets to exit and found the process of paying both to enter and exit to be excessive. Additionally, finding a parking spot can be challenging at times and there have been occasional issues with room keys malfunctioning when accessing the parking garage.
While the hotel provides spacious parking facilities, including options for larger vehicles, it appears that the pricing of the parking does not always align with guests' expectations, often comparing unfavorably with public facilities around the airport. Overall, the parking at Van der Valk Hotel Brussels Airport is adequate and secure but comes with notable costs that may detract from the overall convenience.
Family
Van der Valk Hotel Brussels Airport appears to be a well-regarded option for families seeking accommodation near the airport. The hotel's offerings include family-oriented rooms and attractive family packages, ensuring sufficient space and parental control during the stay. The ambiance is described as family-friendly, making guests feel right at home.
The hotel staff have received commendations for their exceptional service, particularly in making accommodations more comfortable for families traveling with children. Examples include providing room upgrades and offering complimentary extra rooms when extra beds were unavailable. Breakfast options are recognized as suitable for families, although the timing of breakfast service has occasionally been an issue for early travelers.
Families have praised the spacious variety of room sizes, including family suites and rooms equipped with baby beds. The shuttle service to and from the airport is noted for its excellence and family suitability, enhancing convenience for those with kids. Although the hotel might not be ideal for longer vacation stays, its offerings and services make it a practical choice for a one-night family stay, providing welcoming and friendly value.
4 Star
Van der Valk Hotel Brussels Airport offers a blend of cleanliness and style, boasting a touch of luxury. Guests have praised its well-maintained and stylish environment, complementing the hotel's image. However, opinions diverge on whether it fully meets the standards expected of a four-star hotel. Some visitors noted the absence of amenities typically found in such establishments, including the lack of French television channels and inconsistent room standards, such as unavailability of fruit in some rooms. Additionally, there were comments about the hotel's cleanliness not aligning with four-star expectations. Despite these areas of improvement, the hotel does stand out with an impressive selection of offerings, making it a notable choice for travelers.
Business
Van der Valk Hotel Brussels Airport receives strong feedback as a top choice for business travelers. The hotel is highly regarded for its strategic proximity to both the airport and local industries, making it convenient for those on work trips. The available business accommodations are well-balanced and the establishment is clearly geared towards professionals, boasting great business-oriented offers and useful amenities for working visits.
The meeting rooms are frequently praised for their suitable configuration and appropriate equipment, deemed excellent for professional gatherings and negotiations. Moreover, the business rooms are noted for being clean and sufficiently spacious, enhancing the overall experience for business guests. The hotel's comfortable ambiance further supports its role as a business hub.
While there are occasional mentions of unmet expectations compared to other business hotels, the overall sentiment highlights Van der Valk Hotel Brussels Airport as a well-equipped, conveniently located option for business and work-related matters.
Accessible
Van der Valk Hotel Brussels Airport provides a range of features designed to meet the needs of guests with disabilities. The hotel offers sufficient accessible provisions, including rooms that are both modern and comfortable with specific accessibility features such as usable washrooms and room access facilities. The presence of a reliable elevator further enhances the hotel's accessibility, ensuring smooth transit within the premises. Overall, the hotel is noted for being accessible and convenient with several positive mentions highlighting its suitability for disabled guests.
Romantic
Van der Valk Hotel Brussels Airport emerges as an ideal destination for couples seeking a romantic escape. The hotel's proximity to local attractions makes it perfect for a romantic getaway, allowing easy exploration of Brussels' charming spots. Guests consistently praise the romantic decor, which enhances the environment for intimate stays. The atmosphere at the hotel is carefully curated to promote relaxation for couples with thoughtful romantic packages available. Adding to its allure, the hotel is situated in a quiet location, providing a serene setting that further heightens the romantic experience. Whether it's the quiet ambience or the beautifully designed environment, Van der Valk Hotel offers a memorable and intimate retreat for couples.
Dog Friendly
Van der Valk Hotel Brussels Airport offers dog-friendly accommodations with a thoughtful touch. Guests appreciate the hotel's dog-centric services and the detailed provisions for those traveling with their canine companions. The location is suitable for dog-walking and there is a designated area specifically for this purpose, making it convenient for pet owners. While the hotel welcomes various pets including cats, some guests have noted an increase in the pet fee, particularly mentioning a rise from €15 to €25 and a significant charge for a stay with two cats. Overall, the facilities and amenities for dogs receive positive feedback for their thoroughness and convenience.
No, Van der Valk Hotel Brussels Airport doesn't have any pool.
No, a spa isn't available at Van der Valk Hotel Brussels Airport.
Yes, Van der Valk Hotel Brussels Airport welcomes dogs.
Yes, parking facilities are available at Van der Valk Hotel Brussels Airport.
Yes, Van der Valk Hotel Brussels Airport has a gym.