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Summary of reviewsBergstadens Hotel & Spa, situated in the historic heart of Røros, garners significant praise for its prime location, making it an excellent base for exploring local attractions, shops and dining options. Guests appreciate the convenient proximity to the city's sites and the charm of being near the old town, enhancing their cultural immersion in this World Heritage site.
Breakfast at the hotel stands out as a highlight with guests frequently lauding its varied, hearty offerings made with high-quality, local ingredients. The inclusion of local products such as Røros butter and mountain cheese adds a unique touch. The breakfast area’s cozy ambiance and the attentive staff further elevate the experience, adding to the overall positive impressions.
Dinner experiences mostly mirror the positive feedback for breakfast with high marks for food quality and a pleasant dining atmosphere. Guests often note the standout dishes like the reindeer fillet and the memorable 3-course meals. Friendly service in the restaurant enhances the dining experience. However, there are occasional criticisms regarding menu variety, repetitive meals and logistical issues.
While the hotel has inviting common areas and provides a welcoming environment, the rooms receive mixed reviews. Many guests find them small, outdated and in need of better maintenance. Although some rooms offer good views and comfortable beds, issues such as low water pressure, insufficient air conditioning and cleanliness concerns are frequently mentioned. Noisy surroundings and inconsistent room standards are also noted drawbacks.
Cleanliness across the hotel shows a mixed picture. While some guests find the hotel clean and cozy, many others report issues like dirty carpets, stained bed linens and inadequate cleaning in the spa and common areas. These cleanliness concerns suggest that the hotel could benefit from better maintenance practices.
The staff at Bergstadens Hotel & Spa are consistently praised for their friendliness and helpfulness. Guests frequently commend the receptionists, bartenders and dining area staff for their courteous service and professional demeanor, significantly enhancing the hotel’s atmosphere.
Free WiFi is available but receives mixed reviews due to frequent access issues and unstable connections, although it works well when operational.
Parking facilities are generally ample and convenient with free spots and EV charging stations available. Some guests have noted occasional full lots and poor organization, but overall, parking is seen as hassle-free and accommodating.
For families, the hotel offers a welcoming atmosphere and a setup that caters to both adults and children, despite some room limitations and the need for better child-specific services.
Beds receive mixed reviews with many guests finding them comfortable and conducive to quality sleep. However, there are mentions of inconsistent comfort levels and issues with additional bedding options like sofa beds and mattress toppers.
Overall, Bergstadens Hotel & Spa largely meets the expectations of a three-star hotel. While its standout features include a prime location and excellent breakfast, there are areas for improvement, particularly regarding room conditions, cleanliness, WiFi and menu variety. Despite these issues, the friendly staff and inviting public spaces contribute to a generally positive guest experience.
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