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The Westin Dallas Downtown

Dallas , 1201 Main Street (Show on Map)

8.1

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Westin Dallas Downtown is a hotel that receives mostly positive reviews from guests. Its location is highlighted as a major plus with many guests finding it convenient and perfect for exploring nearby attractions. The breakfast is enjoyable for most, despite some minor issues like the cost and lack of vegetable options. Rooms are comfortable and spacious, though some guests note the absence of kettles and microwaves. Cleanliness is exceptional with few negative comments and prompt addressing of any issues. The standout feature is undoubtedly the friendly and helpful staff who guests rave about. While there are some negative reviews, the majority find the hotel to offer good value for money with a few areas for improvement.
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Skyscraper Hotel

The skyscraper hotel has 32 floors and is 136 m / 445 ft tall. The facade may look similar to many other high rise buildings, but it hides the lovely detailed decor inside: the intricately designed corners for lounges, common areas filled with various lights and installations of art up in the ceilings. The design is airy, contemporary and has interesting ideas to brighten the day of each visitor.

Luxury Hotel

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Room Types

1 King Bed, Traditional Guest Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

2 Queen Beds, Traditional Guest Room Providing free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

1 King Bed, Deluxe Guest Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Junior Suite, 1 Bedroom Suite, 1 King Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

2 Queen Beds, Deluxe Guest Room Providing free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV with cable channels. The unit offers 2 beds.

Junior Suite, 1 Bedroom Suite, 2 Queen Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV with cable channels. The unit offers 1 bed.

Deluxe Queen Room with Two Queen Beds and Adapted Tub - Mobility and Hearing Accessible Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.

Deluxe Queen Room with Two Queen Beds and Tub - Mobility and Hearing Accessible Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit has 2 beds.

Corner King Suite with Cityscape View

Corner King Suite

About The Westin Dallas Downtown

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Guest Reviews

8.1

Very Good

Location

The Westin Dallas Downtown is a hotel that provides its guests with an incredible location that is quite convenient for them. Many stated that the location is easy to get to and is perfect for easy check-in and comfortable rooms. Additionally, the hotel is within walking distance to several attractions, including Deep Ellum, major attractions, restaurants and bars. Moreover, the hotel's location in the central downtown area was regarded as great with some highlighting it as 'perfect' due to essential sites being nearby. Even non-English speakers praised the location in their native tongue with German and Spanish guests emphasizing how good the location was. Overall, The Westin Dallas Downtown's location was the focal point of many positive guest reviews.

Breakfast

The Westin Dallas Downtown offers a satisfying breakfast experience with delicious food and friendly staff. Although some guests commented on the additional cost for breakfast, those who opted to try it raved about its quality. Some guests wished for more salad and vegetable options, but overall guests enjoyed the breakfast. Unfortunately, the hotel restaurant is closed for breakfast on Sundays and the cafe's premade options left some unimpressed. Despite these minor issues, the Westin Dallas Downtown provides a delightful breakfast experience for guests.

Rooms

The Westin Dallas Downtown boasts some great amenities with super comfortable beds and spacious rooms complete with nice closets and rainfall shower heads. There are a few issues that guests have noted, such as the absence of kettles and microwaves in the rooms, but they do not detract from the general enjoyment of the hotel. While there have been reports of poor communication with staff and missed cleaning services, these experiences are not shared by all guests. Some comment on less than ideal room cleanliness, but this does not seem to be the norm. Overall, the Westin Dallas Downtown offers good value for money and a breathtaking view. However, the hotel could benefit from some modern renovations and better signage for guests trying to find it at night.

Cleanliness

The Westin Dallas Downtown offers a good location with exceptional cleanliness. While there were a few negative comments about dust and blood stains on sheets and walls, the majority of reviews praised the cleanliness of the hotel. The rooms were clean and comfortable with breathtaking views. However, some guests were disappointed with the lack of proper cups for tea and coffee and the absence of fresh milk and bath robes. The hotel also seemed to rely heavily on single-use plastic products, which was not environmentally friendly. While some guests experienced issues with dirty sheets, they were promptly addressed by hotel staff. Guests were required to request housekeeping due to Covid protocols, but the cleaning service was exceptional once requested. Some guests noted that the pool area could have been cleaner, but overall, the hotel was very clean and pleasant to stay in.

Staff

One of the standout features of The Westin Dallas Downtown is undoubtedly its friendly and helpful staff. From the front desk to the concierge and valet service, guests rave about the level of service they receive. The hotel's team goes above and beyond to ensure that guests are taken care of with many guests reporting that staff members even upgraded their rooms to celebrate special occasions. Although there were some negative reviews about unpleasant staff at check-in or check-out, the overwhelming majority of guests praise the professionalism and efficiency of the staff. In addition to being helpful, guests note that the staff is also extremely friendly, making it a pleasant experience to stay at this hotel. It's also worth mentioning that the staff is knowledgeable about the local area with some even providing tips on where to find coffee in the lobby. Overall, guests agree that the staff at The Westin Dallas Downtown is one of its strongest assets.

4 Star

The Westin Dallas Downtown has received mixed reviews from guests. Some found the hotel to be overpriced and in need of renovation with surrounding homeless populations adding to the ill-feelings. Others had a decent stay but found housekeeping could be improved. However, amidst the negativity, some guests were happy with the hotel's location, particularly for attending events like car auctions. The hotel offers spacious rooms, though prices in the United States are generally seen as expensive. Overall, The Westin Dallas Downtown has some areas for improvement, but there are also positive aspects that can make for a satisfactory stay.

Yes, The Westin Dallas Downtown has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at The Westin Dallas Downtown.

No, The Westin Dallas Downtown doesn't allow dogs.

No, parking facilities aren't available at The Westin Dallas Downtown.

Yes, The Westin Dallas Downtown has a gym.

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