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Eira do Serrado - Hotel & Spa

Curral das Freiras , Eira Do Serrado - Curral Das Freiras (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Info

Summary of reviewsEira do Serrado - Hotel & Spa is a beautifully located hotel on top of a mountain, offering exceptional views of the surrounding areas. The spacious and comfortable rooms provide guests with stunning views of the valley and mountains. The breakfast experience is hit or miss with some guests finding it excellent and others finding it poor. The dinner experience is also mixed with some guests raving about the amazing food and others finding it overpriced and limited. The staff is friendly and accommodating and the spa area has mixed reviews. The pool is small and not heated as advertised, but the beds are comfortable and spacious. While some guests question the 4-star rating, most still found the hotel to be of decent quality with some minor issues that could be improved upon.
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Hotel with EV Charging Stations

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Double or Twin Room This room comes with a terrace or balcony and mountain views. It features a flat-screen cable TV, a desk and a private bathroom with a hairdryer. This room can not accommodate an extra bed.

Superior Double Room This room comes with a terrace or balcony and mountain views. It features a flat-screen cable TV, a desk and a private bathroom with a hairdryer. This room can accommodate one extra bed

Family Room This room comes with a terrace or balcony and mountain views. It features a flat-screen cable TV, a desk and a private bathroom with a hairdryer. This room can accommodate one extra bed.

Suite with Terrace This suite has a terrace, spa bath, bathrobe and a sofa.

About Eira do Serrado - Hotel & Spa

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Guest Reviews

8.2

Very Good

Location

If you're looking for an amazing location with exceptional views, look no further than Eira do Serrado - Hotel & Spa. Located on top of a mountain, this beautifully located hotel offers a unique panorama of the surrounding areas. Guests can enjoy stunning views of the valley and mountains from their rooms or while dining at the restaurant. The hotel is conveniently situated near view points, making it perfect for those who love hiking and exploring nature. Despite its isolated location, the hotel is easily accessible and offers all the necessary facilities for guests to relax and unwind. With spacious and comfortable rooms, a tranquil atmosphere and unbeatable value for money, Eira do Serrado - Hotel & Spa is truly a gem among the hotels on Madeira.

Breakfast

Guest reviews of the 'Eira do Serrado - Hotel & Spa' breakfast vary greatly with some describing it as excellent, delicious and abundant, while others found it to be poor, mediocre or even terrible. Many guests appreciate the beautiful mountain views during breakfast, but some found the food to be cold or lacking in variety with some items not replenished regularly. Some guests also had issues with the coffee machines or the freshness of the bread. On the positive side, some guests appreciated the large buffet with plenty of options and the friendliness and helpfulness of the staff. Ultimately, the breakfast experience may be hit or miss depending on individual preferences and expectations.

Dinner

The dinner experience at Eira do Serrado - Hotel & Spa is a mixed bag. Some guests rave about the amazing food served at the excellent restaurant with a good kitchen and friendly waiters. The delicious menu offers a lot of options and some guests were very happy with their shared steak, while others enjoyed the goat casserole and the steak in chestnut and wine sauce. The evening dinner was also good and worth the price, according to some guests and the extraordinary atmosphere of the dining room with breathtaking views is recommended. However, the dinner menu can be somewhat limited and the cost is higher than the Madeira average, leaving some guests feeling overpriced. Some guests experienced cold dishes, while others found the quality of the food and the breakfast to be poor for the price. A few guests had a bad experience with one mentioning a surprise pineapple ring plonked on top of the meal. Additionally, some guests point out the noisy wedding events that made their stay unpleasant. Overall, the restaurant receives mixed reviews and guests should weigh the pros and cons before deciding on whether to dine in the hotel or elsewhere.

Rooms

If you're looking for a comfortable stay with spacious rooms and great views, then Eira do Serrado - Hotel & Spa is a good choice. Guests have reported the rooms to be clean and equipped with comfortable beds. Some rooms are a bit worn out, but they are still good apartments with efficient heating. A few guests mentioned sparsely furnished rooms and some even experienced a mold problem. However, many guests raved about the beautiful woodwork and furniture in some of the rooms. Most rooms come with balconies that offer stunning views of the valley or mountains. Some guests also enjoyed the jacuzzi bathtubs in some of the spacious bathrooms. Some rooms have only one socket and a few were affected by cigarette smells. The rooms are not very modern, but they are cozy and spacious with great terraces. Overall, the rooms are well-maintained, but if you're sensitive to noise, be aware of the thin walls and wooden floors. The personnel is friendly and the location is excellent.

Beds

The beds at the Eira do Serrado - Hotel & Spa seem to be a highlight for guests who have stayed there. Many reviewers mention how comfortable and spacious the beds are with some even mentioning the quality of the pillows. Some guests staying in family rooms praised the beds for being cozy and warm. While one guest did mention a noisy bed, most of the reviews were positive towards the comfort of the beds. Overall, it seems that the hotel offers a good night's sleep with comfortable bedding and spacious rooms, including beautiful views and attentive staff.

Cleanliness

If you're considering a stay at Eira do Serrado - Hotel & Spa, it's important to note that cleanliness is a bit hit and miss. While some guests found their rooms and the overall space to be immaculate, others reported minor findings like damp patches or curtains hanging off their tracks. The spa area also came under fire with one reviewer even finding piles of dead worms and spiders in the lounge area where guests walk barefoot. Additionally, there were reports of dirty salt and pepper pots in the restaurant and bad smells in the changing room. That said, many guests did praise the cleanliness of the hotel with some even calling it "very clean" and "perfect." If cleanliness is a top priority for you, you may want to take into account the mixed reviews before booking your stay at Eira do Serrado - Hotel & Spa.

Staff

The staff at Eira do Serrado - Hotel & Spa have been widely praised by guests for their helpfulness, professionalism and friendliness. Guests loved Roy and found many other staff members to be hospitable and accommodating. However, some guests found a few staff members to be grumpy and unfriendly. Some guests also experienced long wait times for staff attention at reception despite ringing the bell. Overall, the majority of guests found the staff to be friendly, accommodating and of exceptional quality.

Spa

Eira do Serrado - Hotel & Spa offers a spa area that has mixed reviews from guests. The pool is described as small and sometimes too cold with a limited window of operation from 10am to 7pm. Some reviewers also note that the spa is outdated and requires pre-booking for some facilities such as the sauna and steam room. However, the spa offers great views of the surrounding mountains and the jacuzzi is highly recommended by guests. The changing rooms have received negative comments for their smell and lack of outlets for charging devices. Additionally, guests have noted that slippers are required but this information was not provided during booking. Some reviewers were disappointed with the additional fees required for certain spa facilities. Despite mixed reviews, many guests appreciate the spa's relaxation area and swimming facilities after a long day of exploring the island.

Pool

Guests have given mixed reviews regarding the pool at Eira do Serrado - Hotel & Spa. While some find the pool charming and great, others have expressed disappointment. A common complaint is that the pool is small and not heated as advertised with one even noting that the pool water was freezing. Some have enjoyed using the jacuzzi and the heated pool, while others have found them to be only tepid or cold. The shallow depth of the pool has also been noted. A few have mentioned that the pool area could be cleaner and more inviting. Some guests have also been surprised by the early closing time of the pool. However, there are those who appreciate the location of the pool and the view it offers. Note that guests are charged extra for compulsory swimming caps to use the pool.

4 Star

Some guests left reviews questioning the 4-star rating of Eira do Serrado - Hotel & Spa, citing a lack of facilities and services that they would expect from a higher rating. However, many guests still found the hotel to be of decent quality with some minor issues that could be improved upon. Despite varying opinions on the 4-star rating, most guests enjoyed their stay at the resort.

Indoor Pool

The indoor pool and sauna at Eira do Serrado - Hotel & Spa seem to have received mixed reviews from guests. While some found it to be a nice addition, others were disappointed by its small size and cold water temperatures. Some guests mentioned that the pool was too cold to enjoy, making it an uncomfortable experience. Additionally, amenities such as bathrobes were provided in the rooms, but slippers were not provided, which made walking around post-massage uncomfortable. It seems that the pool and sauna area were closed during the stay of a few guests. On a positive note, one guest mentioned that the indoor pool was beautifully situated. Overall, it appears that the indoor pool at Eira do Serrado - Hotel & Spa is not one of its strongest features.

Yes, Eira do Serrado - Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Eira do Serrado - Hotel & Spa.

No, Eira do Serrado - Hotel & Spa doesn't allow dogs.

Yes, parking facilities are available at Eira do Serrado - Hotel & Spa.

Yes, Eira do Serrado - Hotel & Spa has a gym.

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