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Cozumel Palace-All Inclusive

Cozumel , Rafael E. Melgar Km 1.5 (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Info This all-inclusive resort features luxurious accommodation in spacious and modern suites, exquisite dining options, 24-hour room service and a wide variety of water sports and activities, providing a space filled with fun and relaxation for all guests.

Summary of reviewsCozumel Palace-All Inclusive is a top-rated hotel that offers exceptional value for an all-inclusive package. Although it's an older hotel undergoing renovations, guests were impressed with the spacious, clean and modern rooms that provided great sea views. The hotel's restaurant and infrastructure also received high ratings. But what really stands out is the exceptional service provided by the friendly and helpful staff with special praise for individuals such as Hanna, Joel, Maria and Bryan. Although there were some negative comments regarding sales tactics and staff bias, the overwhelming majority of reviews highlight the outstanding service provided by the staff. Overall, guests were truly impressed by their experience at Cozumel Palace-All Inclusive and many plan on returning to this top hotel.
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Categories

Resort with All Inclusive Packages

Luxury Resort

Resort Taking Steps Towards Sustainability

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort near Nightlife Spots

Resort with Swimming Pool

Indoor Pool Pool Swim Up Bar Outdoor Pool

Business Resort

Resort with Parking

Resort with Gym

5-Star Resort

Resort with Outdoor Pool

Resort with Swim Up Bar

Resort with Indoor Pool

Room Types

Superior Ocean Front Suite - Kids & Teens Free Features a seating area, a double spa bath, a private balcony along with a liquor dispenser.

Superior Honeymoon Suite Ocean Front- King Size Bed Bathrobes and slippers.

Superior Ocean View Suite - Kids & Teens Free This quadruple room has air conditioning, cable TV and a full bathroom with a double whirlpool tub. Offering an ocean view, guests can also find a fully stocked minibar, a safety-deposit box and a seating area.

Superior Loft Suite Ocean View - Kids & Teens Free The hot tub is the standout feature of this suite. The spacious suite has 2 bedrooms and 2 bathrooms with a bath and free toiletries. This suite features air conditioning, soundproof walls, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 3 beds.

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free Guests will have a special experience as this suite offers a hot tub. This spacious suite is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. This suite features air conditioning, soundproof walls, flat-screen TV with cable channels, as well as chocolate for guests. The unit offers 4 beds.

About Cozumel Palace-All Inclusive

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Guest Reviews

8.2

Very Good

Rooms

If you're looking for a spacious room with a nice sea view, Cozumel Palace-All Inclusive might be the right choice for you. Although it's an older hotel and there might be some noise from the ongoing renovations, the rooms are very clean and modern. The hotel staff is also friendly and helpful. While some guests mentioned issues with the comfort of the beds, most reviews praised the cleanliness and overall quality of the rooms. Plus, the hotel restaurant is also highly rated. Overall, if you want a comfortable stay in a clean and spacious room with great views, Cozumel Palace-All Inclusive could be a great option for your next vacation.

Staff

Cozumel Palace-All Inclusive is known for its exceptional, friendly service and great staff. Many guests were impressed with the phenomenal service provided by the attentive and effective staff. Special shoutouts were given to staff members such as Hanna from the restaurant and Joel at reception for their outstanding service. Maria and Bryan were also highlighted for their great work at the Mexican food restaurant.

Although some guests had issues with staff not being accommodating, the majority of reviews praise the attentive and friendly staff. The main asset of this resort seems to be the people who work there. Guests were impressed with the outstanding service they received and commented on how everyone was very helpful, friendly and handsome.

However, there were a few negative comments regarding high-pressure sales tactics and incidents of staff skipping people of color or pressuring them. Despite this, the majority of reviews highlight the amazing staff and their attentive service.

Aside from the staff, guests also appreciated the excellent infrastructure and good location. Overall, Cozumel Palace-All Inclusive is a great choice for those looking for a relaxing getaway with exceptional service provided by a friendly and helpful staff.

5 Star

Cozumel Palace-All Inclusive is truly a gem that exceeded expectations according to guest reviews. It provides exceptional value for an all-inclusive package and the people who work there are worth mentioning. The hotel is classy and provides exceptional facilities and services making it one of the best in its class. It’s a good place to have a relaxing weekend while enjoying the top-notch amenities. Guests left the hotel impressed and have already committed to returning to this top hotel.

Yes, Cozumel Palace-All Inclusive has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Swim Up Bar, Outdoor Pool.

Yes, a spa is available at Cozumel Palace-All Inclusive.

No, Cozumel Palace-All Inclusive doesn't allow dogs.

Yes, parking facilities are available at Cozumel Palace-All Inclusive.

Yes, Cozumel Palace-All Inclusive has a gym.

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