Enjoy Coquimbo
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Summary of reviewsEnjoy Coquimbo enjoys high praise primarily for its outstanding location between Coquimbo and La Serena, offering easy access to numerous attractions, restaurants and entertainment options. The beautiful ocean views from most rooms significantly enhance its appeal. Guests often remark on the spacious and comfortable rooms, which are ideal for both leisure and business travel, benefiting further from well-maintained facilities like pools, a spa and access to a casino. The parking availability and calm, tranquil environment add to its convenience, making it a great spot for relaxation. The friendly and attentive staff also contributes to the overall positive experience.
The breakfast offered garners mixed feelings; many appreciate its deliciousness, variety and abundance with attentive service enhancing the experience. However, inconsistency in quality, the inconvenient location of the breakfast area and logistical issues detract from its appeal, particularly for elderly guests.
Dinner experiences vary with Santa Brasa restaurant receiving commendations despite some service issues, while Santerra faces mixed reviews primarily due to inconvenient closures and high prices. The dinner buffet is noted for its variety and quality, though it also faces some criticism. Guests highlighted the need for service consistency and better dining arrangements as restaurants sometimes close early.
Room feedback is similarly mixed. While many praise the spaciousness, comfort and spectacular sea views, recurring issues include cleanliness lapses, outdated furniture, noise disturbances and maintenance problems. These issues detract from the overall positive aspects and reveal a gap between expectations and reality.
The hotel's cleanliness receives contrasting feedback. Some guests appreciate the clean rooms and common areas, while others cite dirty carpets, mold and poor housekeeping. This inconsistency in cleanliness and maintenance significantly impacts the guest experience.
Staff reviews similarly reflect a divide with many guests appreciating their attentiveness and kindness, while others report unprofessional behavior and poor service, particularly at the reception. This inconsistency in service quality suggests a need for improved training and management.
The free wifi at Enjoy Coquimbo is another area needing improvement, as many guests experience poor quality and slow connectivity, affecting their ability to work or stay connected reliably.
The spa offers an enticing but inconsistent experience; many guests enjoy the exceptional service and facilities, yet issues with the maintenance of amenities like hot tubs, saunas and pools diminish the experience. Reports of rude staff and unexpected closures further affect the overall perception.
The gym receives generally positive feedback for its equipment and presence of a coach, though some guests have noted the need for machine renovations and occasional unavailability.
Being close to the beach provides spectacular sea views and easy access to beautiful seaside scenery, further elevating the hotel's location benefits.
For families, the hotel offers engaging activities and facilities for young children, though it might not be ideal for older guests or those seeking a quieter atmosphere due to the lively, noisy environment created by children.
Beds at Enjoy Coquimbo receive significant praise for comfort, frequently described as cozy and supportive for a good night's sleep. However, issues with bed quality, noise from bed frames and uncomfortable pillows highlight areas needing attention to ensure a restful stay.
Despite its 5-star rating, some facilities and services at Enjoy Coquimbo fall short of guest expectations, indicating room for improvement to fully align with its high-star rating. Overall, Enjoy Coquimbo offers a generally appealing experience, especially due to its excellent location and friendly staff, but faces challenges in maintaining consistency across various services and amenities.
Categories
The breakfast offered garners mixed feelings; many appreciate its deliciousness, variety and abundance with attentive service enhancing the experience. However, inconsistency in quality, the inconvenient location of the breakfast area and logistical issues detract from its appeal, particularly for elderly guests.
Dinner experiences vary with Santa Brasa restaurant receiving commendations despite some service issues, while Santerra faces mixed reviews primarily due to inconvenient closures and high prices. The dinner buffet is noted for its variety and quality, though it also faces some criticism. Guests highlighted the need for service consistency and better dining arrangements as restaurants sometimes close early.
Room feedback is similarly mixed. While many praise the spaciousness, comfort and spectacular sea views, recurring issues include cleanliness lapses, outdated furniture, noise disturbances and maintenance problems. These issues detract from the overall positive aspects and reveal a gap between expectations and reality.
The hotel's cleanliness receives contrasting feedback. Some guests appreciate the clean rooms and common areas, while others cite dirty carpets, mold and poor housekeeping. This inconsistency in cleanliness and maintenance significantly impacts the guest experience.
Staff reviews similarly reflect a divide with many guests appreciating their attentiveness and kindness, while others report unprofessional behavior and poor service, particularly at the reception. This inconsistency in service quality suggests a need for improved training and management.
The free wifi at Enjoy Coquimbo is another area needing improvement, as many guests experience poor quality and slow connectivity, affecting their ability to work or stay connected reliably.
The spa offers an enticing but inconsistent experience; many guests enjoy the exceptional service and facilities, yet issues with the maintenance of amenities like hot tubs, saunas and pools diminish the experience. Reports of rude staff and unexpected closures further affect the overall perception.
The gym receives generally positive feedback for its equipment and presence of a coach, though some guests have noted the need for machine renovations and occasional unavailability.
Being close to the beach provides spectacular sea views and easy access to beautiful seaside scenery, further elevating the hotel's location benefits.
For families, the hotel offers engaging activities and facilities for young children, though it might not be ideal for older guests or those seeking a quieter atmosphere due to the lively, noisy environment created by children.
Beds at Enjoy Coquimbo receive significant praise for comfort, frequently described as cozy and supportive for a good night's sleep. However, issues with bed quality, noise from bed frames and uncomfortable pillows highlight areas needing attention to ensure a restful stay.
Despite its 5-star rating, some facilities and services at Enjoy Coquimbo fall short of guest expectations, indicating room for improvement to fully align with its high-star rating. Overall, Enjoy Coquimbo offers a generally appealing experience, especially due to its excellent location and friendly staff, but faces challenges in maintaining consistency across various services and amenities.
Beachfront Hotel
Everything you need to know is in the name. A stay at Enjoy Caquimbo - Hotel de la Bahia is guaranteed to offer guests a great vacation with gorgeous ocean views at the only 5 star hotel in the area.
Hotel near The Beach
Situated on Avenida Peñuelas Norte, Enjoy Coquimbo provides convenient access to Peñuelas beach. This hotel combines beach proximity with entertainment options, making it ideal for travelers seeking both relaxation and activities.
Casino Hotel
Located in the coastal city of Coquimbo, this hotel offers a casino with a variety of games and stunning ocean views. The hotel features multiple restaurants, bars, and entertainment options. Its beachfront location and proximity to local attractions make it a popular choice.
Hotel with Spa
This hotel features a casino, nightclub, and a spa called Natura Vitale Wellness that offers manicures/pedicures, body scrubs, and hydrotherapy. It also has multiple pools and dining options, providing comprehensive leisure and relaxation facilities.
Family Friendly Hotel
This hotel offers a wide array of family-friendly amenities, including indoor and outdoor pools, a spa, and a casino. Children under 8 stay free, and there are facilities catering to both adults and children, such as a nightclub, multiple restaurants, and a dedicated kids' pool. It also has spaces for art, culture, and shows.
Romantic Hotel
As a luxurious 5-star hotel with stunning ocean views, world-class amenities, and impeccable service, Enjoy Coquimbo offers an unforgettable experience. It features spacious and elegantly designed rooms, exquisite dining options and a rejuvenating on-site spa.
Hotel with Swimming Pool
This 5-star hotel offers both indoor and outdoor pools, providing options for swimming regardless of the weather. It also features a golf course and a state-of-the-art fitness center, making it ideal for active guests. The hotel is beachfront, offering stunning ocean views.
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
This hotel features a convention center spanning over 10,000 square meters, making it a prime location for business events and conferences. It offers comprehensive business amenities, including meeting rooms, and is designed to cater to both national and international business travelers. The hotel also includes a casino, spa, restaurants and event rooms.
Accessible Hotel
Enjoy Coquimbo offers accessible rooms and facilities. Upper floors are accessible by elevator. The hotel features accessible parking and a registration desk that is accessible.
Hotel with Gym
Enjoy Coquimbo is a 5-star hotel featuring a well-equipped fitness center with a range of cardio machines and workout equipment, including heavier weights. It also offers a full-service spa, indoor and outdoor pools, and a variety of recreational activities, making it a comprehensive choice for fitness and wellness.
5-Star Hotel
This hotel features a casino, nightclub, steam room, and sauna, providing a luxurious experience centered around entertainment and relaxation. It offers modern rooms with panoramic ocean views and Italo-Mediterranean cuisine.
Hotel with Outdoor Pool
This hotel stands out with not just one, but two outdoor pools, offering ample space and variety for swimming and relaxation. It also features an indoor pool, providing options regardless of the weather. The hotel's beachfront location further enhances the outdoor pool experience.
Hotel with Indoor Pool
As a 5-star hotel, Enjoy Coquimbo offers an indoor pool in addition to two outdoor pools. Guests can also access a full-service spa, sauna, and fitness center, complementing the indoor pool facilities for leisure and wellness.
Hotel with Heated Pool
This prominent hotel and casino complex features a well-regarded indoor pool, ideal for year-round swimming regardless of the weather. It is a key amenity complementing its extensive leisure facilities, including outdoor pools and a spa.
Luxury Hotel
Hotel for Honeymoon
Hotel for Yoga
Guest Reviews
Enjoy Coquimbo boasts an exceptional location that consistently pleases its guests. The hotel is strategically positioned between Coquimbo and La Serena, offering easy access to numerous restaurants, entertainment options, shopping areas and event halls. It is remarkable for its close proximity to the beach, which provides stunning ocean views from most of the rooms.
Guests frequently compliment the comfortable and spacious rooms with several noting the advantage of working quietly while enjoying a beautiful sea view. The hotel features well-maintained facilities, including pools, a spa and casino access, enhancing the overall experience.
Parking availability and good transport links, such as easy car access, add to the convenience. Visitors appreciate the calm and tranquil environment, which is perfect for relaxation yet remains close enough to the bustling gastronomic and nightlife spots. The friendly and attentive staff also receive positive remarks, contributing to a pleasant stay.
Overall, Enjoy Coquimbo is lauded for its outstanding location, which is ideal for both leisure and business travelers who value scenic views and accessibility to local attractions.
The hotel "Enjoy Coquimbo" offers a breakfast experience that evokes mixed feelings among guests. On the positive side, many celebrated the breakfast for its deliciousness, variety and completeness. Terms like "very good breakfast," "excellent breakfast," and "delicious" frequently appeared in reviews, indicating that when the breakfast meets expectations, it is indeed a bright spot of the stay. The buffet format generally received praise for its plentiful options with descriptors like "ample" and "abundant" often mentioned. Additionally, some guests commended the breakfast service, emphasizing the attentiveness and efficiency of the staff.
However, the logistics and quality control aspects of the breakfast experience left much to be desired for numerous visitors. A significant number of reviews pointed out the inconveniently located breakfast area, noting it was far from the rooms, requiring a convoluted and often poorly signposted journey through cold and unwelcoming hallways. Such a trek can be particularly strenuous for elderly guests.
Quality and variety seem inconsistent. While some guests found the buffet extensive and satisfying, others criticized the breakfast for being overly basic with limited options. Complaints about items like cold dishes, frozen bread and the absence of staples such as fresh coffee or butter were not uncommon. Service speed also varied widely with some diners experiencing long wait times and disorganized service.
Overall, while many guests enjoyed a fulfilling start to their day at "Enjoy Coquimbo," there's a clear need for improvement in accessibility, consistency and service to elevate the breakfast experience to match the hotel’s reputed standards.
At Enjoy Coquimbo, the dining scene presents a mix of experiences. The Santa Brasa restaurant stands out positively, praised for being perfect for any kind of meeting; however, it has faced criticism due to issues with service. Santerra, another on-site dining option, received mixed reviews with comments highlighting closures being an inconvenience. Some diners found the food there to be satisfactory, while others reported limited availability for lunch and dinner, compounded by it being a bit pricey. The dinner buffet offered at the hotel won points for its varied and quality selection, though some have found it lacking. Those expecting to enjoy a meal at the hotel restaurant should note that it often closes early, creating the need to find alternative dining arrangements. Overall, while there are some bright spots, consistency appears to be an area for improvement.
Enjoy Coquimbo offers accommodations that elicit mixed reviews regarding room quality and amenities. On a positive note, many guests praise the spaciousness and comfort of the rooms. The breathtaking sea views from the rooms and balconies are frequently highlighted, contributing to a serene and visually pleasing stay. Numerous visitors found the beds to be very comfortable, ensuring a restful sleep with several noting the convenience of spacious suites.
However, some aspects of the rooms leave guests disappointed. Issues with cleanliness are commonly reported, including dirty carpets and bathrooms, mold presence and occasional neglect in housekeeping services. The outdated furniture and old, small televisions detract from the overall experience with suggestions for modern upgrades being a recurrent theme. Additionally, noise complaints, particularly from a nearby nightclub, have affected some guests' ability to rest.
The maintenance of room facilities is another concern. Problems such as malfunctioning air conditioning, faulty shower fixtures and the general wear and tear of room decor are frequently mentioned. Accessibility issues for those with reduced mobility also pose challenges.
In summary, while Enjoy Coquimbo boasts comfortable, spacious rooms with stunning ocean views, it faces significant criticism for cleanliness, outdated amenities and maintenance issues, which overshadow the positive aspects for many visitors.
Many guests of Enjoy Coquimbo praised the comfort of the beds, often describing them as cozy, soft and large with some even noting exceptional comfort. The mattresses frequently garnered positive remarks for supporting a good night's sleep. Regular change of bed sheets added to the overall fresh and clean bedding experience.
However, the reviews also highlighted areas of concern. Some guests found the beds uncomfortable with criticisms about bed quality and noise from the bed frames. The size of the beds was occasionally found lacking and there were mentions of two single beds being combined instead of providing a large bed.
Pillows were a significant point of contention. While some guests appreciated the overall comfort of the bed, the pillows were often described as uncomfortable, either too high, too thin or shredded. At times, pillows were entirely missing from the rooms and there were even mentions of bed bugs, which negatively impacted the overall sleeping experience.
In summary, while many patrons found the beds at Enjoy Coquimbo to be a highlight of their stay, there were clearly identifiable issues that could use attention to ensure a consistently comfortable experience for all guests.
'Enjoy Coquimbo' presents a mixed picture when it comes to cleanliness. Many guests commend the hotel for its clean rooms, spacious and tidy common areas and the overall cleanliness of the facilities. Guests noted clean bathrooms and found the hotel to be very clean and comfortable in some aspects. Impeccable housekeeping service was also highlighted by a few reviewers, particularly in relation to room cleanliness.
However, numerous accounts suggest significant issues with cleanliness and maintenance. Recurring criticisms include dirty and stained carpets, mold in bathrooms, dust accumulation and general wear and tear throughout the hotel. Reports of inadequate room cleaning and lack of daily housekeeping attention are frequent with some guests finding leftover items from previous occupants. Problems with towel replacement, neglected spa and pool areas and outdated, poorly maintained amenities further contribute to the overall dissatisfaction.
While 'Enjoy Coquimbo' does offer some shining moments of cleanliness and comfort, there are evident inconsistencies that can detract from the guest experience, particularly regarding carpet condition and the need for more thorough maintenance and cleaning practices.
The guest reviews of 'Enjoy Coquimbo' reflect a mixed perception of the hotel staff with a significant focus on their demeanor and service quality. On the positive side, multiple guests praised the staff for being attentive, friendly and very kind, particularly highlighting the room cleaning staff and some receptionists. Words like excellent attention, good service and kind staff were mentioned, indicating that at times when the staff performed well, it left a lasting positive impression.
However, there are considerable criticisms as well. Many guests encountered poor customer service, unprofessional behavior and unfriendly interactions, especially at the reception. There were frequent mentions of staff being impersonal, inattentive and stressed with poor communication and slow response times to requests. Some guests also felt the staff lacked proper training and customer service skills, describing the service as disorganized and lacking empathy.
Overall, while some guests had a pleasant experience with helpful and polite staff, there seems to be a considerable gap in the consistency of service quality and staff professionalism at 'Enjoy Coquimbo'. The hotel's management might benefit from addressing these fluctuations to enhance the overall guest experience.
The wifi at Enjoy Coquimbo presents a mixed experience based on guest reviews. While it is free and sometimes offers a good signal suitable for comfortable work, many guests have reported issues with poor quality and slow connectivity. Several reviews mention that the wifi works inconsistently with some experiencing difficulty connecting in their rooms. Despite the availability of free internet, the overall reliability and speed leave room for improvement for those needing consistent and robust online access.
At Enjoy Coquimbo, guests have mixed experiences with the hotel’s spa services. While many reviews highlight the exceptional spa service, well-maintained facilities and various relaxation options like a heated pool, the overall feedback indicates some problems in maintenance and operations. Visitors frequently mention the spa’s cleanliness and attentive staff, making it a relaxing treat post-workday or during a leisurely stay.
On the flip side, there are recurrent issues with the spa’s facilities, such as cold water in the heated pool, non-functional hot tubs and whirlpools, broken showers and poorly working saunas. Issues like a shortage of towels and other resources like sun loungers also detract from the experience. Guests mentioned that maintenance lapses are evident throughout the hotel, including the spa with some complaints of rude and inattentive spa staff. Moreover, the spa is sometimes reported to be closed unexpectedly, preventing guests from fully enjoying the amenities.
In summary, while the spa at Enjoy Coquimbo offers excellent service and the potential for a relaxing experience, it is marred by maintenance issues and operational inconsistencies.
The reviews of the gym at 'Enjoy Coquimbo' showcase a range of experiences. Many guests appreciated the well-equipped facilities and found the gym to be very complete and good. Positive feedback highlighted the presence of a coach, enhancing the workout experience. However, some reviews point out areas for improvement, noting defective machines and suggesting an urgent need for machine renovation. The gym's space was also described as a bit tight but overall functional. It is important to note that there were instances where guests reported the gym being closed or entirely unavailable, which could affect the experience. Despite these issues, the general consensus leans towards a positive appraisal of its equipment and amenities.
Enjoy Coquimbo offers a location with fantastic convenience and stunning visuals, being notably close to the beach. Guests frequently appreciate the incredible views of the sea from the hotel, which underscore its proximity to the shoreline. The hotel is set in a beautiful place that allows visitors to enjoy the scenic seaside environment with attractions like OVO beach just below. Additionally, guests benefit from access to amenities such as swimming pools and a gym, enhancing their stay at this beachside getaway.
Enjoy Coquimbo offers a variety of family-friendly activities that are particularly suited to those traveling with young children. The venue provides several facilities that families can make use of, creating opportunities for memorable family outings. Children can engage with toys and play their childhood games, allowing them to have an enjoyable time.
However, the environment may not be suitable for everyone. Some visitors noted that it might not be the best place for older people or those seeking a tranquil family getaway. There were observations of children running and screaming, which could be a concern for those desiring a quieter experience. Additionally, some facilities like the baby pool may not fully meet all expectations.
In brief, Enjoy Coquimbo is a great option for families with young children looking to have fun together, though it might fall short for those seeking rest or a more peaceful environment.
Enjoy Coquimbo has received feedback that reveals a discrepancy between its 5-star rating and the experiences of some guests. While the hotel boasts beautiful sea views and a prime location, many reviews criticize the facilities and services for not aligning with a five-star standard. Common issues include poor cleanliness, outdated facilities and unsatisfactory maintenance. The breakfast, in particular, seems to be a major letdown with limited options, poor quality and a location far from the rooms.
Guests also report the inconvenience of having to pay extra for casino entry, the removal of welcome drinks and lapses in towel service. Problems with Wi-Fi and hot water were also mentioned, adding to the feeling that the hotel does not meet the expectations of a premium establishment. Overall, numerous reviews conclude that while the hotel charges and markets itself as a five-star venue, the actual offerings fall short, aligning more closely with a three-star experience.
Enjoy Coquimbo offers several features that cater to business travelers, providing rooms equipped with suitable workspaces, including desks, which ensure a quiet environment conducive to work. The hotel possesses business facilities that are generally deemed good for meetings and professional gatherings. However, while the available spaces are ideal for conferences, there are noted deficiencies, such as an inadequately equipped business center and a non-operational conference room facility. Additionally, some service aspects fall short with reports of delayed towel delivery and the absence of a designated breakfast dining area. Despite these drawbacks, the hotel largely supports the needs of business guests, offering an environment that facilitates their stay.
Enjoy Coquimbo offers a mixed experience regarding accessibility for guests with disabilities. On the positive side, the hotel features accessible facilities, making it suitable for individuals with reduced mobility. Guests appreciated the dedicated parking spots, which were marked and reserved, adding to the convenience for those with mobility limitations. The premises and key amenities like elevators are sufficiently accessible, contributing to an overall disabled-friendly environment.
However, the hotel also presents some challenges for guests with disabilities. Certain areas within the property are noted as having limited accessibility and reaching specific locations can be inconvenient for those with mobility issues. Some reviews even mentioned that the hotel is far away, making it inconvenient to reach for guests with limited mobility. Additionally, the hotel was marked as not suitable for people with more severe mobility restrictions.
Other concerns included peripheral aspects like cleanliness and noise with some guests mentioning issues with dirty areas and disruptive sounds from a nearby bar that affect sleep quality. In summary, while Enjoy Coquimbo provides several accessible features that cater to guests with reduced mobility, there are areas that need attention to enhance the overall experience for all visitors.
Enjoy Coquimbo offers the unique convenience of having a casino within the hotel premises, attracting visitors who appreciate on-site entertainment. The casino hosts live shows and concerts which add a special touch to the overall experience. Guests have highlighted the big and well-equipped facilities, though the recent renovations have affected its comfort level. The presence of live music and a variety of entertainment options make it a lively destination.
However, most reviews point out a significant downside: access to the casino is not complimentary for guests. Despite the hotel's 5-star rating, guests are consistently required to pay a separate entrance fee, a policy that many believe should be reconsidered. This practice has been compared unfavorably to other Enjoy properties that do offer free casino access to hotel guests.
Additionally, casino access can be hectic and inconvenient with some guests reporting a maze-like journey through the hotel to reach it. The shared parking between the casino and the hotel, along with the prioritization of casino visitors, further complicates things for hotel guests. Noise levels from the casino area can also be disruptive, impacting the quality of rest.
In summary, while Enjoy Coquimbo's casino offers notable entertainment, the added costs and difficulties associated with accessing the casino, coupled with a few areas needing service improvements, are substantial considerations for potential visitors.
Enjoy Coquimbo provides an experience that many guests find luxurious and exclusive. The hotel impresses with its grand size and range of upscale facilities, including well-appointed luxury rooms and a lavish pool. The overall experience is generally considered to be worth the price. However, there are remarks suggesting that the hotel might not fully align with a 5-star rating anymore, indicating areas where it no longer meets high expectations. Despite this, most reviews still reflect a sense of luxury and exclusivity that the hotel offers.
Enjoy Coquimbo consistently receives praise for its romantic ambiance and setting, making it highly recommended for couples seeking a memorable getaway. Guests frequently choose the hotel to celebrate significant milestones such as anniversaries with mentions of stays marking 20th and 30th wedding anniversaries. The atmosphere is described as specially tailored for romantic occasions, ideal for those looking to enjoy quality time with their partners. Whether planning a special trip for an anniversary or simply seeking a romantic retreat, Enjoy Coquimbo stands out as a top choice for creating lasting memories with loved ones.
Enjoy Coquimbo is highly praised for its beachfront location, drawing attention to its proximity to both the ocean and local amenities. Guests highlight the accessibility of the beach from the pool area and the uninterrupted beach views from their rooms. The hotel's position right on the seafront, just steps away from the sandy shores, is a recurring positive theme. Visitors also appreciate the excellent location, pointing out its closeness to nearby restaurants and the Peñuelas area. Overall, the panoramic ocean views and convenience of being directly in front of the beach make Enjoy Coquimbo a favored destination for beach lovers.
Location Show Map
Location
Guests frequently compliment the comfortable and spacious rooms with several noting the advantage of working quietly while enjoying a beautiful sea view. The hotel features well-maintained facilities, including pools, a spa and casino access, enhancing the overall experience.
Parking availability and good transport links, such as easy car access, add to the convenience. Visitors appreciate the calm and tranquil environment, which is perfect for relaxation yet remains close enough to the bustling gastronomic and nightlife spots. The friendly and attentive staff also receive positive remarks, contributing to a pleasant stay.
Overall, Enjoy Coquimbo is lauded for its outstanding location, which is ideal for both leisure and business travelers who value scenic views and accessibility to local attractions.
Breakfast
However, the logistics and quality control aspects of the breakfast experience left much to be desired for numerous visitors. A significant number of reviews pointed out the inconveniently located breakfast area, noting it was far from the rooms, requiring a convoluted and often poorly signposted journey through cold and unwelcoming hallways. Such a trek can be particularly strenuous for elderly guests.
Quality and variety seem inconsistent. While some guests found the buffet extensive and satisfying, others criticized the breakfast for being overly basic with limited options. Complaints about items like cold dishes, frozen bread and the absence of staples such as fresh coffee or butter were not uncommon. Service speed also varied widely with some diners experiencing long wait times and disorganized service.
Overall, while many guests enjoyed a fulfilling start to their day at "Enjoy Coquimbo," there's a clear need for improvement in accessibility, consistency and service to elevate the breakfast experience to match the hotel’s reputed standards.
Dinner
Rooms
However, some aspects of the rooms leave guests disappointed. Issues with cleanliness are commonly reported, including dirty carpets and bathrooms, mold presence and occasional neglect in housekeeping services. The outdated furniture and old, small televisions detract from the overall experience with suggestions for modern upgrades being a recurrent theme. Additionally, noise complaints, particularly from a nearby nightclub, have affected some guests' ability to rest.
The maintenance of room facilities is another concern. Problems such as malfunctioning air conditioning, faulty shower fixtures and the general wear and tear of room decor are frequently mentioned. Accessibility issues for those with reduced mobility also pose challenges.
In summary, while Enjoy Coquimbo boasts comfortable, spacious rooms with stunning ocean views, it faces significant criticism for cleanliness, outdated amenities and maintenance issues, which overshadow the positive aspects for many visitors.
Beds
However, the reviews also highlighted areas of concern. Some guests found the beds uncomfortable with criticisms about bed quality and noise from the bed frames. The size of the beds was occasionally found lacking and there were mentions of two single beds being combined instead of providing a large bed.
Pillows were a significant point of contention. While some guests appreciated the overall comfort of the bed, the pillows were often described as uncomfortable, either too high, too thin or shredded. At times, pillows were entirely missing from the rooms and there were even mentions of bed bugs, which negatively impacted the overall sleeping experience.
In summary, while many patrons found the beds at Enjoy Coquimbo to be a highlight of their stay, there were clearly identifiable issues that could use attention to ensure a consistently comfortable experience for all guests.
Cleanliness
However, numerous accounts suggest significant issues with cleanliness and maintenance. Recurring criticisms include dirty and stained carpets, mold in bathrooms, dust accumulation and general wear and tear throughout the hotel. Reports of inadequate room cleaning and lack of daily housekeeping attention are frequent with some guests finding leftover items from previous occupants. Problems with towel replacement, neglected spa and pool areas and outdated, poorly maintained amenities further contribute to the overall dissatisfaction.
While 'Enjoy Coquimbo' does offer some shining moments of cleanliness and comfort, there are evident inconsistencies that can detract from the guest experience, particularly regarding carpet condition and the need for more thorough maintenance and cleaning practices.
Staff
However, there are considerable criticisms as well. Many guests encountered poor customer service, unprofessional behavior and unfriendly interactions, especially at the reception. There were frequent mentions of staff being impersonal, inattentive and stressed with poor communication and slow response times to requests. Some guests also felt the staff lacked proper training and customer service skills, describing the service as disorganized and lacking empathy.
Overall, while some guests had a pleasant experience with helpful and polite staff, there seems to be a considerable gap in the consistency of service quality and staff professionalism at 'Enjoy Coquimbo'. The hotel's management might benefit from addressing these fluctuations to enhance the overall guest experience.
Wi-Fi
Spa
On the flip side, there are recurrent issues with the spa’s facilities, such as cold water in the heated pool, non-functional hot tubs and whirlpools, broken showers and poorly working saunas. Issues like a shortage of towels and other resources like sun loungers also detract from the experience. Guests mentioned that maintenance lapses are evident throughout the hotel, including the spa with some complaints of rude and inattentive spa staff. Moreover, the spa is sometimes reported to be closed unexpectedly, preventing guests from fully enjoying the amenities.
In summary, while the spa at Enjoy Coquimbo offers excellent service and the potential for a relaxing experience, it is marred by maintenance issues and operational inconsistencies.
Gym
Beach
Family
However, the environment may not be suitable for everyone. Some visitors noted that it might not be the best place for older people or those seeking a tranquil family getaway. There were observations of children running and screaming, which could be a concern for those desiring a quieter experience. Additionally, some facilities like the baby pool may not fully meet all expectations.
In brief, Enjoy Coquimbo is a great option for families with young children looking to have fun together, though it might fall short for those seeking rest or a more peaceful environment.
5 Star
Guests also report the inconvenience of having to pay extra for casino entry, the removal of welcome drinks and lapses in towel service. Problems with Wi-Fi and hot water were also mentioned, adding to the feeling that the hotel does not meet the expectations of a premium establishment. Overall, numerous reviews conclude that while the hotel charges and markets itself as a five-star venue, the actual offerings fall short, aligning more closely with a three-star experience.
Business
Accessible
However, the hotel also presents some challenges for guests with disabilities. Certain areas within the property are noted as having limited accessibility and reaching specific locations can be inconvenient for those with mobility issues. Some reviews even mentioned that the hotel is far away, making it inconvenient to reach for guests with limited mobility. Additionally, the hotel was marked as not suitable for people with more severe mobility restrictions.
Other concerns included peripheral aspects like cleanliness and noise with some guests mentioning issues with dirty areas and disruptive sounds from a nearby bar that affect sleep quality. In summary, while Enjoy Coquimbo provides several accessible features that cater to guests with reduced mobility, there are areas that need attention to enhance the overall experience for all visitors.
Casino
However, most reviews point out a significant downside: access to the casino is not complimentary for guests. Despite the hotel's 5-star rating, guests are consistently required to pay a separate entrance fee, a policy that many believe should be reconsidered. This practice has been compared unfavorably to other Enjoy properties that do offer free casino access to hotel guests.
Additionally, casino access can be hectic and inconvenient with some guests reporting a maze-like journey through the hotel to reach it. The shared parking between the casino and the hotel, along with the prioritization of casino visitors, further complicates things for hotel guests. Noise levels from the casino area can also be disruptive, impacting the quality of rest.
In summary, while Enjoy Coquimbo's casino offers notable entertainment, the added costs and difficulties associated with accessing the casino, coupled with a few areas needing service improvements, are substantial considerations for potential visitors.
Luxury
Romantic
Beachfront
Yes, Enjoy Coquimbo has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Enjoy Coquimbo.
No, Enjoy Coquimbo doesn't allow dogs.
No, parking facilities aren't available at Enjoy Coquimbo.
Yes, Enjoy Coquimbo has a gym.
Location Show Map
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