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3-Star Hotels with Parking in Cook
123 HOTELS IN COOKRanking can be influenced by the commissions we receive.
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Summary of reviews
The Hampton Inn Chicago West Loop Fulton Market Area is highly regarded for its prime location in the vibrant West Loop area of Chicago. Guests are consistently impressed with its proximity to Clinton Station, major attractions, top restaurants, the United Center and Lake Michigan, making it an ideal choice for both convenience and ease of exploration. The surrounding area is noted for its safety, further enhancing the hotel’s appeal.
The accommodations at the hotel garner significant praise with guests frequently mentioning the spacious, clean and well-decorated rooms. The large, comfortable beds and well-stocked bathrooms add to the comfort, while the impressive city views, especially of Chicago's skyline and thunderstorms, elevate the overall experience. Visitors also appreciate the modern decor and the faithful representation of the rooms as advertised.
The complimentary breakfast receives overwhelmingly positive feedback for its variety, quality and taste. Guests appreciate the substantial options each morning, noting the meal as filling and delicious. The staff assisting with breakfast is frequently highlighted for their helpfulness, making the experience even more enjoyable. Despite minor comments on repetitiveness over several days, the breakfast is widely considered a significant enhancement to the overall stay.
Cleanliness is a standout feature of the hotel with guests repeatedly commending the spotless and well-maintained rooms and facilities. The friendly, professional and helpful staff further enhance the guest experience with particular praise for the reception desk staff. Their warm greetings, courteous demeanor and efficient service contribute to a welcoming environment and seamless stay.
While the pool receives mixed feedback due to its small size and occasional closures, it is generally described as beautiful with a good temperature when open. Guests found the pool area reasonably aesthetic, though some expected more.
Parking at the hotel is convenient due to its attachment to the property, but the high nightly cost and limited space availability can be drawbacks. Some guests faced challenges with tight parking spaces and issues with the validation process. The public nature of the garage adds to the competition for spots, contributing to occasional frustration.
Overall, the Hampton Inn Chicago West Loop Fulton Market Area offers a clean, comfortable stay with excellent service in a superb location. Guests enjoy a filling breakfast, helpful staff and pleasant accommodations despite minor issues with the pool and parking.
The accommodations at the hotel garner significant praise with guests frequently mentioning the spacious, clean and well-decorated rooms. The large, comfortable beds and well-stocked bathrooms add to the comfort, while the impressive city views, especially of Chicago's skyline and thunderstorms, elevate the overall experience. Visitors also appreciate the modern decor and the faithful representation of the rooms as advertised.
The complimentary breakfast receives overwhelmingly positive feedback for its variety, quality and taste. Guests appreciate the substantial options each morning, noting the meal as filling and delicious. The staff assisting with breakfast is frequently highlighted for their helpfulness, making the experience even more enjoyable. Despite minor comments on repetitiveness over several days, the breakfast is widely considered a significant enhancement to the overall stay.
Cleanliness is a standout feature of the hotel with guests repeatedly commending the spotless and well-maintained rooms and facilities. The friendly, professional and helpful staff further enhance the guest experience with particular praise for the reception desk staff. Their warm greetings, courteous demeanor and efficient service contribute to a welcoming environment and seamless stay.
While the pool receives mixed feedback due to its small size and occasional closures, it is generally described as beautiful with a good temperature when open. Guests found the pool area reasonably aesthetic, though some expected more.
Parking at the hotel is convenient due to its attachment to the property, but the high nightly cost and limited space availability can be drawbacks. Some guests faced challenges with tight parking spaces and issues with the validation process. The public nature of the garage adds to the competition for spots, contributing to occasional frustration.
Overall, the Hampton Inn Chicago West Loop Fulton Market Area offers a clean, comfortable stay with excellent service in a superb location. Guests enjoy a filling breakfast, helpful staff and pleasant accommodations despite minor issues with the pool and parking.
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Parking
EV charging stations
3 Star
Pool
Heated Pool
Indoor Pool
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Summary of reviews
Hyatt House Chicago West Loop-Fulton Market is a stylish and clean hotel in a fantastic location in the bustling West Loop neighborhood of Chicago. Guests love the safe and walkable area, close to many entertainment options, restaurants and event venues. The hotel offers spacious and modern rooms with comfortable beds and killer city views. The breakfast receives mixed reviews, but guests appreciate the wide variety of options and attentive staff. The staff is friendly, accommodating and provides excellent service. The hotel features a great top-floor pool that is perfect for families. The parking situation receives mixed reviews with limited on-site parking available, but the staff is helpful in finding alternatives for guests. Overall, while there are some minor issues, Hyatt House Chicago West Loop-Fulton Market is a great hotel and a recommended choice for families and foodies looking for a comfortable and stylish stay in Chicago.
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3 Star
Parking
Family
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Summary of reviews
Homewood Suites By Hilton Chicago Downtown South Loop has garnered favorable reviews overall, making it a top choice for travelers visiting Chicago. The hotel's location is particularly celebrated, being conveniently close to key attractions like Grant Park, Millennium Park and Shedd Aquarium. Accessible public transportation and proximity to shopping centers and theaters enhance its appeal for both business and leisure travelers. The combination of spacious, clean rooms and a friendly, supportive staff contributes significantly to a positive stay.
Guests appreciate the spacious and comfortable rooms, many of which include fully equipped kitchens, large tables and cozy couches. The cleanliness and modernity of the rooms, coupled with stunning views of the city and Lake Michigan, add to the overall experience. Though there are occasional minor complaints about noise and small maintenance issues, these are overshadowed by the high satisfaction levels related to room quality and amenities.
The breakfast service receives mixed but generally positive reviews with many guests enjoying the variety and quality of the food. However, some suggest improvements in variety and quality with specific calls for more options like fresh fruit, waffles and kid-friendly choices. Despite this, the friendly and helpful breakfast staff are well-regarded.
Cleanliness across the hotel, including common areas, is consistently noted, making a strong impression on guests. The friendly and attentive staff, including commendations for individuals such as Jason and Kyle, enhance the welcoming atmosphere and overall experience. While the pool and hot tub facilities receive some criticism regarding temperature and maintenance, many guests still find them enjoyable.
Parking, notably the valet service, is seen as convenient but comes with high costs and limited availability, leading to some frustration. Families find the hotel particularly accommodating with spacious suites and the added benefit of kitchen facilities, making it a great base for exploring Chicago with children.
The beds are widely praised for their comfort, contributing to restful stays, although there are minor complaints about the sofa beds and bedding. The large, well-equipped rooms with excellent views add to their appeal.
In summary, Homewood Suites By Hilton Chicago Downtown South Loop excels in location, room comfort and staff service with minor areas for improvement in breakfast variety, pool maintenance and parking options.
Guests appreciate the spacious and comfortable rooms, many of which include fully equipped kitchens, large tables and cozy couches. The cleanliness and modernity of the rooms, coupled with stunning views of the city and Lake Michigan, add to the overall experience. Though there are occasional minor complaints about noise and small maintenance issues, these are overshadowed by the high satisfaction levels related to room quality and amenities.
The breakfast service receives mixed but generally positive reviews with many guests enjoying the variety and quality of the food. However, some suggest improvements in variety and quality with specific calls for more options like fresh fruit, waffles and kid-friendly choices. Despite this, the friendly and helpful breakfast staff are well-regarded.
Cleanliness across the hotel, including common areas, is consistently noted, making a strong impression on guests. The friendly and attentive staff, including commendations for individuals such as Jason and Kyle, enhance the welcoming atmosphere and overall experience. While the pool and hot tub facilities receive some criticism regarding temperature and maintenance, many guests still find them enjoyable.
Parking, notably the valet service, is seen as convenient but comes with high costs and limited availability, leading to some frustration. Families find the hotel particularly accommodating with spacious suites and the added benefit of kitchen facilities, making it a great base for exploring Chicago with children.
The beds are widely praised for their comfort, contributing to restful stays, although there are minor complaints about the sofa beds and bedding. The large, well-equipped rooms with excellent views add to their appeal.
In summary, Homewood Suites By Hilton Chicago Downtown South Loop excels in location, room comfort and staff service with minor areas for improvement in breakfast variety, pool maintenance and parking options.
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Parking
3 Star
Family
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Parking
3 Star
Dog Friendly
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Summary of reviews
SpringHill Suites by Marriott Chicago O'Hare is ideally situated a few minutes from O'Hare International Airport, complete with a free shuttle service that facilitates easy transfers. The hotel's location also offers convenient access to public transportation like the nearby Cumberland Blue Line station, making downtown Chicago and local attractions reachable within 30 minutes. Guests appreciate the neighborhood for its practical setting near the freeway, grocery stores and a variety of dining options including an attached Outback Steakhouse.
Breakfast at the hotel is generally well-received for its variety and inclusion, featuring options like eggs, sausage, cereals, muffins, fresh fruit and more. Despite minor complaints about the crowded breakfast area and repetitiveness of choices, it provides a substantial and convenient start to guests' days. Dinner options are convenient with an on-site Outback Steakhouse and room service, although some guests note the decor is dated and options for late-night snacks are limited.
Room conditions at the hotel receive positive feedback for being spacious, comfortable and clean, featuring small kitchenettes with basic amenities. Despite occasional mentions of outdated decor and minor cleanliness issues, the overall impression is favorable. Additionally, the pool and gym facilities, despite occasional closures, are generally praised for their cleanliness and contribute positively to the guest experience.
The cleanliness of the hotel is frequently highlighted with many guests appreciating the tidy and inviting rooms, though there are some isolated complaints about maintenance and specific cleanliness lapses. The staff at SpringHill Suites by Marriott Chicago O'Hare are especially praised for their exceptional service and friendliness, significantly contributing to a welcoming atmosphere.
WiFi is generally appreciated for its availability and performance, although some guests experienced inconsistent connectivity. Parking at the hotel has mixed reviews with some appreciating the ample space and garage packages, while others find the fees high and parking availability limited, especially for late arrivals.
The hotel is notably family-friendly with spacious suites and a variety of amenities suitable for families. The comfortable beds are a standout feature, often described as extremely comfortable, although double beds have received some criticism for size. Overall, SpringHill Suites by Marriott Chicago O'Hare provides a reliable three-star experience with clean and functional accommodations, excellent staff service and convenient amenities, making it a favored choice for both families and solo travelers alike.
Breakfast at the hotel is generally well-received for its variety and inclusion, featuring options like eggs, sausage, cereals, muffins, fresh fruit and more. Despite minor complaints about the crowded breakfast area and repetitiveness of choices, it provides a substantial and convenient start to guests' days. Dinner options are convenient with an on-site Outback Steakhouse and room service, although some guests note the decor is dated and options for late-night snacks are limited.
Room conditions at the hotel receive positive feedback for being spacious, comfortable and clean, featuring small kitchenettes with basic amenities. Despite occasional mentions of outdated decor and minor cleanliness issues, the overall impression is favorable. Additionally, the pool and gym facilities, despite occasional closures, are generally praised for their cleanliness and contribute positively to the guest experience.
The cleanliness of the hotel is frequently highlighted with many guests appreciating the tidy and inviting rooms, though there are some isolated complaints about maintenance and specific cleanliness lapses. The staff at SpringHill Suites by Marriott Chicago O'Hare are especially praised for their exceptional service and friendliness, significantly contributing to a welcoming atmosphere.
WiFi is generally appreciated for its availability and performance, although some guests experienced inconsistent connectivity. Parking at the hotel has mixed reviews with some appreciating the ample space and garage packages, while others find the fees high and parking availability limited, especially for late arrivals.
The hotel is notably family-friendly with spacious suites and a variety of amenities suitable for families. The comfortable beds are a standout feature, often described as extremely comfortable, although double beds have received some criticism for size. Overall, SpringHill Suites by Marriott Chicago O'Hare provides a reliable three-star experience with clean and functional accommodations, excellent staff service and convenient amenities, making it a favored choice for both families and solo travelers alike.
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3 Star
Parking
Family
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Parking
EV charging stations
3 Star
Ski
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Summary of reviews
Hyatt Place Chicago Wicker Park stands out as a top choice for travelers seeking comfort, convenience, and a vibrant neighborhood experience. Travelers consistently praise its prime location nestled in the lively Wicker Park area, offering easy access to trendy restaurants, bars, and shops, as well as convenient connections to public transportation and major highways. This makes it an ideal spot for exploring Chicago, with the Blue Line nearby for access to O'Hare Airport and downtown.
Guests frequently commend the hotel's spacious and modern rooms, which are well-maintained and clean, offering a homey feel with comfortable beds and quality amenities like in-room fridges and coffee makers. The rooms often boast stunning views of the Chicago skyline, enhancing the overall experience. Cleanliness is emphasized, with both the guest areas and common spaces kept in pristine condition by attentive housekeeping.
The staff receives high marks for their professionalism and friendliness, contributing significantly to guests' positive experiences. The team, including the valet and front desk personnel, go above and beyond, offering exceptional service that makes guests feel valued and appreciated.
The hotel's breakfast is another highlight, with a plentiful and varied buffet that accommodates diverse dietary needs, including vegan options. The dining area provides a picturesque view of the skyline, making the morning meal a delightful experience. Guests also appreciate the well-maintained gym and the seamless valet parking service, which, despite being on the pricier side, offers convenience and peace of mind in the bustling city.
Families find the hotel particularly welcoming, with spacious accommodations that suit large groups, including amenities like fold-out sofas. The pet-friendly policy enhances its appeal for families traveling with pets. Additionally, the rooftop restaurant provides a perfect spot for relaxation, offering breathtaking views of the city.
Overall, Hyatt Place Chicago Wicker Park delivers a pleasant and accommodating stay, combining modern comforts with excellent service in a dynamic neighborhood setting, making it a favorite among both solo travelers and families.
Guests frequently commend the hotel's spacious and modern rooms, which are well-maintained and clean, offering a homey feel with comfortable beds and quality amenities like in-room fridges and coffee makers. The rooms often boast stunning views of the Chicago skyline, enhancing the overall experience. Cleanliness is emphasized, with both the guest areas and common spaces kept in pristine condition by attentive housekeeping.
The staff receives high marks for their professionalism and friendliness, contributing significantly to guests' positive experiences. The team, including the valet and front desk personnel, go above and beyond, offering exceptional service that makes guests feel valued and appreciated.
The hotel's breakfast is another highlight, with a plentiful and varied buffet that accommodates diverse dietary needs, including vegan options. The dining area provides a picturesque view of the skyline, making the morning meal a delightful experience. Guests also appreciate the well-maintained gym and the seamless valet parking service, which, despite being on the pricier side, offers convenience and peace of mind in the bustling city.
Families find the hotel particularly welcoming, with spacious accommodations that suit large groups, including amenities like fold-out sofas. The pet-friendly policy enhances its appeal for families traveling with pets. Additionally, the rooftop restaurant provides a perfect spot for relaxation, offering breathtaking views of the city.
Overall, Hyatt Place Chicago Wicker Park delivers a pleasant and accommodating stay, combining modern comforts with excellent service in a dynamic neighborhood setting, making it a favorite among both solo travelers and families.
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Parking
3 Star
Family
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Summary of reviews
Hilton Garden Inn Chicago Downtown South Loop is highly recommended for both leisure and business travelers seeking a comfortable and convenient base to explore the vibrant city of Chicago. Its prime location offers easy access to iconic attractions such as the Museum Campus, Field Museum, Shedd Aquarium, and Art Institute, with major transportation hubs nearby further facilitating city exploration. Despite being centrally located, the hotel provides a peaceful retreat from the city's hustle and bustle.
Guests frequently praise the hotel for its clean and modern facilities, which include spacious rooms with stunning views of landmarks like Lake Michigan and Grant Park. These rooms come well-equipped with amenities such as a microwave, fridge, and coffee maker, offering a comfortable and cozy environment. The breakfast offerings receive commendations for their variety and taste, adding value to the stay. The hotel's Asian restaurant is also noted for its flavorsome dishes.
Exceptional cleanliness is a recurring theme in reviews, with both the rooms and common areas maintained to high standards, contributing to a pleasant experience. The hotel staff are consistently recognized for their friendliness, helpfulness, and professionalism, further enhancing the guest experience. Guests appreciate the convenience of keyless check-in and complimentary Wi-Fi, although some have experienced connectivity issues.
For fitness enthusiasts, the hotel features a commendable gym and clean pool area, catering to a range of wellness needs. The indoor pool is a highlight for families, along with the hotel's pet-friendly policy and a variety of nearby dining options. While parking at the hotel can be costly, there are more affordable alternatives in the vicinity.
Overall, the Hilton Garden Inn Chicago Downtown South Loop stands out as a solid mid-priced option, offering comfort, convenience, and excellent service for an enjoyable stay in Chicago.
Guests frequently praise the hotel for its clean and modern facilities, which include spacious rooms with stunning views of landmarks like Lake Michigan and Grant Park. These rooms come well-equipped with amenities such as a microwave, fridge, and coffee maker, offering a comfortable and cozy environment. The breakfast offerings receive commendations for their variety and taste, adding value to the stay. The hotel's Asian restaurant is also noted for its flavorsome dishes.
Exceptional cleanliness is a recurring theme in reviews, with both the rooms and common areas maintained to high standards, contributing to a pleasant experience. The hotel staff are consistently recognized for their friendliness, helpfulness, and professionalism, further enhancing the guest experience. Guests appreciate the convenience of keyless check-in and complimentary Wi-Fi, although some have experienced connectivity issues.
For fitness enthusiasts, the hotel features a commendable gym and clean pool area, catering to a range of wellness needs. The indoor pool is a highlight for families, along with the hotel's pet-friendly policy and a variety of nearby dining options. While parking at the hotel can be costly, there are more affordable alternatives in the vicinity.
Overall, the Hilton Garden Inn Chicago Downtown South Loop stands out as a solid mid-priced option, offering comfort, convenience, and excellent service for an enjoyable stay in Chicago.
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3 Star
Parking
Family
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Summary of reviews
Hyatt Place Chicago/Downtown - The Loop is highly regarded for its exceptional location in the heart of downtown Chicago, making it an ideal base for exploring the city's renowned sites with ease. Guests commend the hotel's proximity to attractions such as Millennium Park, the Magnificent Mile, and the Willis Tower, as well as accessible public transportation options. The hotel provides clean and comfortable accommodations with spacious rooms, often highlighted as ideal for families, and excellent service from an attentive and friendly staff. The breakfast service receives praise for its delicious taste and varied options, though it could benefit from better organization and healthier choices.
The hotel's cleanliness stands out, with guests consistently mentioning well-maintained rooms and attentive housekeeping. The staff frequently receive positive remarks for their welcoming and accommodating nature, enhancing the guest experience. The well-equipped gym and beautiful views from the rooms contribute to the hotel's appeal, alongside the convenience of free Wi-Fi, despite some variability in connectivity.
Family travelers find the hotel particularly accommodating, enjoying spacious rooms and a helpful staff. Though the pool and parking arrangements pose some challenges, overall, the hotel provides a family-friendly environment. While bed comfort varies among guests, the central location often compensates for any shortcomings. Additionally, business travelers appreciate the hotel's secure facilities and strategic location within the financial district.
Overall, Hyatt Place Chicago/Downtown - The Loop offers a comfortable and convenient stay with notable strengths in location, service, and family accommodations, though enhancements in breakfast arrangements, parking costs, and certain amenities would further improve the guest experience.
The hotel's cleanliness stands out, with guests consistently mentioning well-maintained rooms and attentive housekeeping. The staff frequently receive positive remarks for their welcoming and accommodating nature, enhancing the guest experience. The well-equipped gym and beautiful views from the rooms contribute to the hotel's appeal, alongside the convenience of free Wi-Fi, despite some variability in connectivity.
Family travelers find the hotel particularly accommodating, enjoying spacious rooms and a helpful staff. Though the pool and parking arrangements pose some challenges, overall, the hotel provides a family-friendly environment. While bed comfort varies among guests, the central location often compensates for any shortcomings. Additionally, business travelers appreciate the hotel's secure facilities and strategic location within the financial district.
Overall, Hyatt Place Chicago/Downtown - The Loop offers a comfortable and convenient stay with notable strengths in location, service, and family accommodations, though enhancements in breakfast arrangements, parking costs, and certain amenities would further improve the guest experience.
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3 Star
Parking
EV charging stations
Family
$
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Summary of reviews
Hampton Inn Chicago McCormick Place enjoys widespread acclaim for its prime location, particularly among guests attending events at Soldier Field, McCormick Place or nearby medical conferences. This centrally situated hotel offers direct access to the McCormick Place convention center via an internal bridge, contributing to its convenience for business and leisure travelers alike. The peaceful neighborhood and proximity to public transportation, such as a nearby Green Line station, enhance its appeal.
The hotel rooms receive high marks for being clean, comfortable and spacious with many guests praising the beds for their exceptional comfort. Beautiful decor, a quiet environment and city views from many rooms add to the positive experience. The hotel's cleanliness extends to its common areas and the diligent cleaning staff is frequently commended for maintaining high standards.
Guests typically enjoy the breakfast, citing the quality and taste of the hot food options and the friendly service. However, some suggest that a more varied selection, including additional fruits, vegetables and grab-and-go options, would elevate the dining experience further.
The staff at Hampton Inn Chicago McCormick Place are consistently highlighted for their friendliness and accommodating nature. Front desk personnel, along with other team members, receive accolades for their exceptional service and helpfulness, contributing significantly to the positive guest experience.
While the hotel excels in many areas, parking presents a notable downside. Reviews point out the high cost of valet parking, the tight and inconvenient parking spaces and the unexpected additional fees, which detract from an otherwise enjoyable stay.
Overall, Hampton Inn Chicago McCormick Place is highly recommended for its strategic location, exceptional cleanliness, comfortable rooms and outstanding staff service, making it an excellent choice for both business and leisure travelers.
The hotel rooms receive high marks for being clean, comfortable and spacious with many guests praising the beds for their exceptional comfort. Beautiful decor, a quiet environment and city views from many rooms add to the positive experience. The hotel's cleanliness extends to its common areas and the diligent cleaning staff is frequently commended for maintaining high standards.
Guests typically enjoy the breakfast, citing the quality and taste of the hot food options and the friendly service. However, some suggest that a more varied selection, including additional fruits, vegetables and grab-and-go options, would elevate the dining experience further.
The staff at Hampton Inn Chicago McCormick Place are consistently highlighted for their friendliness and accommodating nature. Front desk personnel, along with other team members, receive accolades for their exceptional service and helpfulness, contributing significantly to the positive guest experience.
While the hotel excels in many areas, parking presents a notable downside. Reviews point out the high cost of valet parking, the tight and inconvenient parking spaces and the unexpected additional fees, which detract from an otherwise enjoyable stay.
Overall, Hampton Inn Chicago McCormick Place is highly recommended for its strategic location, exceptional cleanliness, comfortable rooms and outstanding staff service, making it an excellent choice for both business and leisure travelers.
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Parking
3 Star
Business
$
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Summary of reviews
Sonesta Chicago O'Hare Airport Rosemont stands out for its excellent location, making it an optimal choice for those traveling through Chicago O’Hare International Airport. Guests appreciate the hotel's proximity to the airport, car rental center and local attractions like the All-State Arena. The hotel’s efficient shuttle service and safe surrounding area add to its convenience and appeal.
Dining at the on-site Harry Caray's restaurant is generally well-regarded, offering good quality food and a pleasant atmosphere. Though some find the restaurant and bar a bit expensive, the convenience and overall dining experience receive positive mentions. Breakfast experiences are mixed with some praising the quality and variety, while others note the cost and occasional lack of inclusivity in their stay.
The hotel rooms are another highlight, frequently described as spacious, clean and comfortable. Guests benefit from modern layouts, effective soundproofing and a restful environment, although minor maintenance issues and occasional stuffiness are noted. Cleanliness standards are praised consistently, contributing to an overall comfortable stay.
Staff at Sonesta Chicago O'Hare Airport Rosemont earn high marks for their friendliness and professionalism, enhancing the guest experience with their attentive service. While Wi-Fi service is mostly satisfactory and appreciated for being free, there is room for improvement in connectivity and speed.
Parking is convenient with a spacious lot, although the associated fees are seen as a downside by some guests. The comfort of the beds adds to a restful stay with most guests finding them very comfortable, despite a few remarks on the need for updates.
Overall, Sonesta Chicago O'Hare Airport Rosemont offers a reliable and comfortable stay, especially for those on short trips or layovers near the airport, living up to its three-star rating with commendable service and convenient amenities.
Dining at the on-site Harry Caray's restaurant is generally well-regarded, offering good quality food and a pleasant atmosphere. Though some find the restaurant and bar a bit expensive, the convenience and overall dining experience receive positive mentions. Breakfast experiences are mixed with some praising the quality and variety, while others note the cost and occasional lack of inclusivity in their stay.
The hotel rooms are another highlight, frequently described as spacious, clean and comfortable. Guests benefit from modern layouts, effective soundproofing and a restful environment, although minor maintenance issues and occasional stuffiness are noted. Cleanliness standards are praised consistently, contributing to an overall comfortable stay.
Staff at Sonesta Chicago O'Hare Airport Rosemont earn high marks for their friendliness and professionalism, enhancing the guest experience with their attentive service. While Wi-Fi service is mostly satisfactory and appreciated for being free, there is room for improvement in connectivity and speed.
Parking is convenient with a spacious lot, although the associated fees are seen as a downside by some guests. The comfort of the beds adds to a restful stay with most guests finding them very comfortable, despite a few remarks on the need for updates.
Overall, Sonesta Chicago O'Hare Airport Rosemont offers a reliable and comfortable stay, especially for those on short trips or layovers near the airport, living up to its three-star rating with commendable service and convenient amenities.
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3 Star
Parking
EV charging stations
Business
$
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EV charging stations
3 Star
Family
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The Residence Inn Downtown Chicago River North situated just north of the Loop and is surrounded by art galleries, boutiques and within walking distance to the most fashionable restaurants and bars of the city.
Summary of reviews
The Residence Inn by Marriott Chicago Downtown/River North earns strong praise for its exceptional location and overall positive guest experience. Situated in the heart of downtown Chicago, the hotel offers unbeatable proximity to key attractions including the Riverwalk, Michigan Avenue shopping district, Millennium Park, and Navy Pier. This prime location makes it perfect for both leisure and business travelers, eliminating the need for car rentals due to the ease of exploring the city on foot or via nearby public transportation options.
Guests consistently commend the hotel for its cleanliness and comfort, with the professional and welcoming staff enhancing the overall experience. The spacious rooms, complete with kitchen facilities, are ideal for extended stays and provide impressive city skyline views. While some minor decor updates could enhance the ambiance, the overall room quality and cleanliness remain notable.
Breakfast is highly appreciated, offering a varied selection that caters to different dietary needs. Although some guests note minor inconveniences, such as peak time overcrowding, the quality and friendly kitchen staff maintain a positive breakfast experience.
Comprehensive service from the staff is a standout feature, with their attentiveness and local knowledge contributing significantly to a memorable stay. Family-friendly amenities, including room layouts and kitchenettes, cater effectively to families. Additionally, parking facilities are convenient, albeit with notable fees typical for a downtown location.
While the king-sized beds receive high praise for comfort, sofa beds suggest room for improvement in comfort levels. Overall, the Residence Inn's strategic location, cleanliness, and dedicated staff create a favorable environment that leaves a positive impression on its guests.
Guests consistently commend the hotel for its cleanliness and comfort, with the professional and welcoming staff enhancing the overall experience. The spacious rooms, complete with kitchen facilities, are ideal for extended stays and provide impressive city skyline views. While some minor decor updates could enhance the ambiance, the overall room quality and cleanliness remain notable.
Breakfast is highly appreciated, offering a varied selection that caters to different dietary needs. Although some guests note minor inconveniences, such as peak time overcrowding, the quality and friendly kitchen staff maintain a positive breakfast experience.
Comprehensive service from the staff is a standout feature, with their attentiveness and local knowledge contributing significantly to a memorable stay. Family-friendly amenities, including room layouts and kitchenettes, cater effectively to families. Additionally, parking facilities are convenient, albeit with notable fees typical for a downtown location.
While the king-sized beds receive high praise for comfort, sofa beds suggest room for improvement in comfort levels. Overall, the Residence Inn's strategic location, cleanliness, and dedicated staff create a favorable environment that leaves a positive impression on its guests.
Categories
Parking
EV charging stations
3 Star
Family
$
Info
Summary of reviews
The Hyatt Place Chicago River North is highly regarded for its prime location in the heart of Chicago. Ideal for both tourists and business travelers, it offers easy access to major attractions like the Magnificent Mile, Navy Pier and Riverwalk, all within walking distance. Surrounded by a variety of restaurants, bars and shops, guests have plenty of dining and entertainment options right at their doorstep. Public transportation, including the Red Line train, is conveniently close, making it simple to explore the city. The hotel's central location and friendly staff create a welcoming environment and enhance the overall guest experience.
The breakfast service, while seen as a convenient inclusion, generates mixed reactions. Many appreciate the variety and quality of the American-style buffet, but there are consistent critiques regarding early closing hours, crowding and lack of variety. The breakfast area tends to become congested, leading to long lines and food shortages. Despite these issues, the breakfast is generally seen as fulfilling and convenient, though some guests suggest improvements in organization and service hours.
Dining options at the hotel receive positive reviews with a notable mention of the fantastic hotel bar, EMA and helpful dining staff like Ariel. The good dining amenities within the hotel, coupled with the multitude of nearby restaurants, contribute to a satisfying culinary experience.
Guest rooms are frequently praised for their spaciousness, cleanliness and comfort. Modern designs, impressive city views from higher floors and amenities such as large TVs and comfortable beds enhance the stay. Despite a few issues like inconsistent room cleaning and occasional noise, the general sentiment is positive with most guests finding the rooms cozy and well-suited for a pleasant stay.
The hotel maintains a reputation for cleanliness with many guests highlighting the very clean and spacious rooms. The cleaning staff are often commended for their diligence, contributing to a generally immaculate environment. While there are isolated instances of cleanliness lapses, the overall impression is of a well-maintained property.
The staff at Hyatt Place Chicago River North are widely praised for their professionalism, friendliness and helpfulness. Specific mentions of staff members like Maria from the cafeteria and Javy from the front desk underscore the personal attention guests receive. The front desk team and breakfast staff receive high marks for their efficiency and courteous service, creating an enjoyable and stress-free stay.
Guest opinions on the free wifi are varied. While many appreciate the strong and fast connection, particularly in the lobby, others experience issues with instability and poor coverage in some rooms. Despite these problems, there are notable areas where the wifi performs well.
The gym facilities at the hotel are highly praised for their quality and availability, making it a standout feature. Open 24 hours and equipped with high-quality gear, the fitness center receives positive feedback for accommodating various schedules and maintaining a welcoming workout environment.
Parking options, particularly valet service, receive mixed reviews. While valet parking is seen as convenient, its high cost is a common complaint. Self-parking is available but also comes with its own fees and logistical challenges, making it less ideal for some guests.
The hotel's central location also places it amidst a vibrant nightlife scene, offering numerous bars, restaurants and lively venues. While this adds to the appeal for nightlife enthusiasts, the associated noise can be an issue, particularly on weekends.
Overall, Hyatt Place Chicago River North offers a comfortable and convenient stay with its excellent location, professional staff and pleasant accommodations. Despite some minor issues, it is well-suited for travelers seeking a fulfilling experience in the heart of Chicago.
The breakfast service, while seen as a convenient inclusion, generates mixed reactions. Many appreciate the variety and quality of the American-style buffet, but there are consistent critiques regarding early closing hours, crowding and lack of variety. The breakfast area tends to become congested, leading to long lines and food shortages. Despite these issues, the breakfast is generally seen as fulfilling and convenient, though some guests suggest improvements in organization and service hours.
Dining options at the hotel receive positive reviews with a notable mention of the fantastic hotel bar, EMA and helpful dining staff like Ariel. The good dining amenities within the hotel, coupled with the multitude of nearby restaurants, contribute to a satisfying culinary experience.
Guest rooms are frequently praised for their spaciousness, cleanliness and comfort. Modern designs, impressive city views from higher floors and amenities such as large TVs and comfortable beds enhance the stay. Despite a few issues like inconsistent room cleaning and occasional noise, the general sentiment is positive with most guests finding the rooms cozy and well-suited for a pleasant stay.
The hotel maintains a reputation for cleanliness with many guests highlighting the very clean and spacious rooms. The cleaning staff are often commended for their diligence, contributing to a generally immaculate environment. While there are isolated instances of cleanliness lapses, the overall impression is of a well-maintained property.
The staff at Hyatt Place Chicago River North are widely praised for their professionalism, friendliness and helpfulness. Specific mentions of staff members like Maria from the cafeteria and Javy from the front desk underscore the personal attention guests receive. The front desk team and breakfast staff receive high marks for their efficiency and courteous service, creating an enjoyable and stress-free stay.
Guest opinions on the free wifi are varied. While many appreciate the strong and fast connection, particularly in the lobby, others experience issues with instability and poor coverage in some rooms. Despite these problems, there are notable areas where the wifi performs well.
The gym facilities at the hotel are highly praised for their quality and availability, making it a standout feature. Open 24 hours and equipped with high-quality gear, the fitness center receives positive feedback for accommodating various schedules and maintaining a welcoming workout environment.
Parking options, particularly valet service, receive mixed reviews. While valet parking is seen as convenient, its high cost is a common complaint. Self-parking is available but also comes with its own fees and logistical challenges, making it less ideal for some guests.
The hotel's central location also places it amidst a vibrant nightlife scene, offering numerous bars, restaurants and lively venues. While this adds to the appeal for nightlife enthusiasts, the associated noise can be an issue, particularly on weekends.
Overall, Hyatt Place Chicago River North offers a comfortable and convenient stay with its excellent location, professional staff and pleasant accommodations. Despite some minor issues, it is well-suited for travelers seeking a fulfilling experience in the heart of Chicago.
Categories
3 Star
Parking
EV charging stations
Nightlife
$
Info
Summary of reviews
The Wyndham Chicago O'Hare offers a highly favorable experience for travelers, particularly due to its convenient location and quality service. The hotel's prime position near O'Hare Airport, coupled with a quick and efficient shuttle service, makes it an ideal choice for both leisure and business travelers. Its proximity to the Allstate Arena, local dining, and shopping options, as well as easy access to Downtown Chicago, further enhances its appeal. Despite the bustling surroundings, the hotel maintains a quiet and clean environment, providing a restful and convenient stay.
Breakfast at the Wyndham Chicago O'Hare is widely praised for its quality, variety, and reasonable pricing. Guests consistently enjoy the delicious offerings, be it the breakfast buffet or the à la carte selections, and appreciate the attentive service that enhances their dining experience. The positive impressions of breakfast are echoed in the reviews of the hotel's rooms, which are noted for their spaciousness, comfort, and cleanliness. Equipped with amenities like fridges and walk-in showers, the rooms cater well to guests' needs, with many highlighting the comfortable beds as a key feature.
Impeccable cleanliness is a hallmark of the hotel, with guests frequently commending both the rooms and communal areas for their tidiness and modern upkeep. This attention to cleanliness, along with the friendly and professional staff, greatly enhances guest satisfaction. Staff members are frequently recognized for their welcoming demeanor and excellent service, ensuring that visitors feel well-cared for throughout their stay. The multilingual capabilities of the staff add to the convenience and inclusive nature of the service provided.
Parking amenities receive mixed feedback due to additional costs, yet the practicality and utility of the shuttle service stand out as a positive aspect. Overall, the hotel provides a clean, comfortable, and convenient retreat, with highlights including the quality of beds and the seamless experience offered. The Wyndham Chicago O'Hare excels in creating a welcoming and stress-free environment, making it a favored choice for travelers.
Breakfast at the Wyndham Chicago O'Hare is widely praised for its quality, variety, and reasonable pricing. Guests consistently enjoy the delicious offerings, be it the breakfast buffet or the à la carte selections, and appreciate the attentive service that enhances their dining experience. The positive impressions of breakfast are echoed in the reviews of the hotel's rooms, which are noted for their spaciousness, comfort, and cleanliness. Equipped with amenities like fridges and walk-in showers, the rooms cater well to guests' needs, with many highlighting the comfortable beds as a key feature.
Impeccable cleanliness is a hallmark of the hotel, with guests frequently commending both the rooms and communal areas for their tidiness and modern upkeep. This attention to cleanliness, along with the friendly and professional staff, greatly enhances guest satisfaction. Staff members are frequently recognized for their welcoming demeanor and excellent service, ensuring that visitors feel well-cared for throughout their stay. The multilingual capabilities of the staff add to the convenience and inclusive nature of the service provided.
Parking amenities receive mixed feedback due to additional costs, yet the practicality and utility of the shuttle service stand out as a positive aspect. Overall, the hotel provides a clean, comfortable, and convenient retreat, with highlights including the quality of beds and the seamless experience offered. The Wyndham Chicago O'Hare excels in creating a welcoming and stress-free environment, making it a favored choice for travelers.
Categories
Parking
EV charging stations
3 Star
Business
$
Info
Summary of reviews
Aloft Chicago Downtown River North provides an exceptional experience for travelers, prominently situated in the vibrant River North neighborhood with easy access to top Chicago attractions such as the River Walk and Navy Pier. The strategic location allows guests to explore a plethora of dining and entertainment options, making it ideal for food enthusiasts and nightlife seekers. The hotel's modern design and decor combine comfort with style, creating a clean and welcoming environment complemented by its friendly and attentive staff.
Guests praise the Beatrix restaurant located within the hotel for its superb breakfast and dinner offerings, contributing to a lively dining atmosphere. The delightful culinary experience is boosted by convenient in-room dining options and efficient service. While some mention the cost of meals, the overall sentiment focuses on satisfaction and enjoyment of the food.
Rooms at Aloft are consistently celebrated for their impeccable cleanliness and comfort. Visitors enjoy spectacular city views, comfortable beds, and convenient in-room amenities such as a capsule coffee machine and DryBar products. While a few guests noted rooms being tight, others appreciated the spaciousness of certain layouts. The efficient service from friendly staff enhances the overall stay, ensuring quick check-ins and helpful local recommendations.
The hotel's dedication to cleanliness is reflected in the positive feedback regarding its spotless rooms and welcoming environment. Although parking is noted as costly, with options for valet and self-parking available, guests find this typical of urban hotel experiences. The attentive and accommodating staff further contribute to a pleasant stay, going above and beyond to ensure guest satisfaction.
Overall, Aloft Chicago Downtown River North is recognized for offering a five-star experience at a three-star price, making it a compelling choice for travelers looking to explore Chicago from a prime downtown location. With its lively atmosphere, excellent service, and remarkable convenience, the hotel stands out as an attractive and memorable option for visitors to the city.
Guests praise the Beatrix restaurant located within the hotel for its superb breakfast and dinner offerings, contributing to a lively dining atmosphere. The delightful culinary experience is boosted by convenient in-room dining options and efficient service. While some mention the cost of meals, the overall sentiment focuses on satisfaction and enjoyment of the food.
Rooms at Aloft are consistently celebrated for their impeccable cleanliness and comfort. Visitors enjoy spectacular city views, comfortable beds, and convenient in-room amenities such as a capsule coffee machine and DryBar products. While a few guests noted rooms being tight, others appreciated the spaciousness of certain layouts. The efficient service from friendly staff enhances the overall stay, ensuring quick check-ins and helpful local recommendations.
The hotel's dedication to cleanliness is reflected in the positive feedback regarding its spotless rooms and welcoming environment. Although parking is noted as costly, with options for valet and self-parking available, guests find this typical of urban hotel experiences. The attentive and accommodating staff further contribute to a pleasant stay, going above and beyond to ensure guest satisfaction.
Overall, Aloft Chicago Downtown River North is recognized for offering a five-star experience at a three-star price, making it a compelling choice for travelers looking to explore Chicago from a prime downtown location. With its lively atmosphere, excellent service, and remarkable convenience, the hotel stands out as an attractive and memorable option for visitors to the city.
Categories
3 Star
Parking
EV charging stations
Dog Friendly
$
Info
Categories
Parking
3 Star
Sustainability Journey
$
Info
Summary of reviews
The Hilton Garden Inn Chicago Downtown/Magnificent Mile is widely praised for its exceptional location in the heart of Chicago, providing guests with easy access to the city's shopping, dining, and cultural attractions. Its proximity to the Magnificent Mile and nearby attractions makes it a perfect base for exploring the city. Additionally, the hotel's location next to the Grand subway station offers convenient public transportation options.
The hotel receives mixed reviews regarding its breakfast, which is highlighted for its taste and quality, especially at the Weber Grill. However, some guests express dissatisfaction with the lack of complimentary breakfast, pricing, and service. Dinner at the Weber Grill is well-received for its excellent food and professional staff, contributing to a positive dining experience.
Rooms at the hotel are commended for their spaciousness, comfort, and cleanliness, featuring amenities like mini-fridges and microwaves. Despite some noise issues and occasional lapses in cleanliness, the rooms are generally appreciated for their practicality.
Cleanliness in the hotel is mostly praised, with many guests finding the property well-maintained and tidy. The staff is often highlighted for their friendliness and helpfness, further enhancing guest experiences.
The hotel offers free Wi-Fi, but experiences with the service are inconsistent, with some guests reporting connectivity issues. The fitness center is liked for its range of equipment, while the indoor pool is seen as a valued, though sometimes crowded, amenity for families. Parking is convenient but considered costly, often surprising guests with high fees.
Overall, the Hilton Garden Inn Chicago Downtown/Magnificent Mile provides a comfortable and strategically located base for a Chicago visit, with its excellent customer service, pleasant rooms, and notable amenities contributing to a generally positive stay. Families particularly enjoy the convenient location and indoor pool, though they might find room sizes limiting. While some admit minor flaws in specific areas, the overall guest satisfaction remains high.
The hotel receives mixed reviews regarding its breakfast, which is highlighted for its taste and quality, especially at the Weber Grill. However, some guests express dissatisfaction with the lack of complimentary breakfast, pricing, and service. Dinner at the Weber Grill is well-received for its excellent food and professional staff, contributing to a positive dining experience.
Rooms at the hotel are commended for their spaciousness, comfort, and cleanliness, featuring amenities like mini-fridges and microwaves. Despite some noise issues and occasional lapses in cleanliness, the rooms are generally appreciated for their practicality.
Cleanliness in the hotel is mostly praised, with many guests finding the property well-maintained and tidy. The staff is often highlighted for their friendliness and helpfness, further enhancing guest experiences.
The hotel offers free Wi-Fi, but experiences with the service are inconsistent, with some guests reporting connectivity issues. The fitness center is liked for its range of equipment, while the indoor pool is seen as a valued, though sometimes crowded, amenity for families. Parking is convenient but considered costly, often surprising guests with high fees.
Overall, the Hilton Garden Inn Chicago Downtown/Magnificent Mile provides a comfortable and strategically located base for a Chicago visit, with its excellent customer service, pleasant rooms, and notable amenities contributing to a generally positive stay. Families particularly enjoy the convenient location and indoor pool, though they might find room sizes limiting. While some admit minor flaws in specific areas, the overall guest satisfaction remains high.
Categories
3 Star
Parking
EV charging stations
Family
$
Info
Summary of reviews
Aloft Chicago Mag Mile enjoys a stellar reputation primarily for its excellent location. Guests frequently praise the hotel's central placement, making it highly convenient for exploring Chicago’s major attractions such as the Magnificent Mile, Navy Pier, Millennium Park and the River Walk, all within walking distance. Additionally, the surrounding area is rich with restaurants, shops and entertainment options, further enhancing its appeal. The hotel is also well-connected to public transportation, which makes venturing further afield a breeze.
The overall value for money is often highlighted with many guests appreciating the hotel's modern design, cleanliness and a range of quality amenities. The rooms, described as stylish and functional, provide an enjoyable stay with their large beds, good-sized televisions and functional fridges. The hotel's decor appeals to many people with its modern aesthetic, contributing to a comfortable and quiet atmosphere in bustling Chicago.
The staff at Aloft Chicago Mag Mile are frequently commended for their friendliness and attentiveness. Front desk and bar staff receive high praise for their professional and accommodating service, often going out of their way to ensure a pleasant guest experience. Early check-ins and late check-outs are also noted positively, further underlining the team's guest-first approach.
The hotel's facilities, particularly the gym and pool, receive positive reviews. The gym, located on the 19th floor, is described as a modern and well-equipped fitness center with spectacular views, making workouts enjoyable. The pool, though small and shallow, is clean and often described as a refreshing and family-friendly feature.
However, some areas draw mixed reviews. Breakfast offerings are noted for lacking variety and can be inconvenient to access, although the free morning coffee is well-liked. The WiFi service also shows inconsistencies with some guests experiencing excellent connectivity while others encounter significant issues. Cleanliness feedback is generally positive but varies with some guests reporting issues like dirty carpets and bathroom concerns.
Parking is another point of contention; while options are available, high costs and occasional issues with valet service have led to mixed responses.
Overall, the Aloft Chicago Mag Mile stands out for its modern design, superb location, helpful staff and comfortable beds, making it a preferred choice for visitors seeking a quality stay in downtown Chicago. With improvements in specific areas such as WiFi reliability and breakfast offerings, the hotel could further elevate its guest satisfaction.
The overall value for money is often highlighted with many guests appreciating the hotel's modern design, cleanliness and a range of quality amenities. The rooms, described as stylish and functional, provide an enjoyable stay with their large beds, good-sized televisions and functional fridges. The hotel's decor appeals to many people with its modern aesthetic, contributing to a comfortable and quiet atmosphere in bustling Chicago.
The staff at Aloft Chicago Mag Mile are frequently commended for their friendliness and attentiveness. Front desk and bar staff receive high praise for their professional and accommodating service, often going out of their way to ensure a pleasant guest experience. Early check-ins and late check-outs are also noted positively, further underlining the team's guest-first approach.
The hotel's facilities, particularly the gym and pool, receive positive reviews. The gym, located on the 19th floor, is described as a modern and well-equipped fitness center with spectacular views, making workouts enjoyable. The pool, though small and shallow, is clean and often described as a refreshing and family-friendly feature.
However, some areas draw mixed reviews. Breakfast offerings are noted for lacking variety and can be inconvenient to access, although the free morning coffee is well-liked. The WiFi service also shows inconsistencies with some guests experiencing excellent connectivity while others encounter significant issues. Cleanliness feedback is generally positive but varies with some guests reporting issues like dirty carpets and bathroom concerns.
Parking is another point of contention; while options are available, high costs and occasional issues with valet service have led to mixed responses.
Overall, the Aloft Chicago Mag Mile stands out for its modern design, superb location, helpful staff and comfortable beds, making it a preferred choice for visitors seeking a quality stay in downtown Chicago. With improvements in specific areas such as WiFi reliability and breakfast offerings, the hotel could further elevate its guest satisfaction.
Categories
3 Star
Parking
Dog Friendly
$
Info
Summary of reviews
Embassy Suites Chicago - Downtown River North receives overwhelmingly positive reviews, especially regarding its prime location, breakfast offerings and friendly staff. The hotel is situated in the heart of downtown Chicago, close to renowned shopping and dining options on Michigan Avenue, the Navy Pier and various museums. Its location makes it an excellent base for exploring the city with many attractions within walking distance and easy access to public transportation. Guests appreciate the safety and convenience of the neighborhood, adding to the overall appeal, especially for families.
The breakfast at the hotel consistently impresses guests with its extensive variety and quality. Made-to-order omelets, fresh fruit and a full breakfast buffet receive particular praise. The friendly service and well-organized setup contribute to a positive experience. The added value of complimentary breakfast and evening happy hours, featuring free drinks and snacks, enhances the overall satisfaction of the stay.
While the rooms are spacious and suitable for larger groups or families, there are mixed reviews regarding their condition. Guests appreciate the practical suite layouts and overall cleanliness, but many note that the decor is outdated with issues such as dim lighting, worn furniture and old carpets. Improvements in housekeeping and regular maintenance could elevate the guest experience significantly.
Cleanliness in the hotel also garners mixed feedback. While many guests find the rooms and public areas clean and well-maintained, others report inconsistencies in housekeeping services and specific cleanliness issues. However, the breakfast area is frequently described as clean and well-stocked.
The staff at Embassy Suites Chicago - Downtown River North receive high praise for their friendliness, professionalism and attentiveness. Guests frequently highlight the helpful and quick responses to their needs, making the service a standout feature of the hotel.
The WiFi service is an area with room for improvement, as guests report inconsistent connections and slow speeds. Clarification on the availability and cost of WiFi services could also enhance guest satisfaction.
The gym is well-regarded for its cleanliness and good variety of equipment, although some updates to the equipment might be beneficial. Despite the occasional maintenance issues, the fitness facilities are a positive aspect for guests who prioritize working out during their stay.
The pool receives mixed reviews with positive comments on availability, cleanliness and the enjoyment of children. However, the small size, maintenance concerns and temperature issues are points of criticism.
Parking is convenient but costly with high fees being a common complaint among guests. Despite this, the availability of onsite and valet parking is appreciated.
For families, the hotel is highly recommended due to its spacious suites, accommodating atmosphere and family-friendly amenities. The beautiful atrium and the wide range of food options at breakfast make it a comfortable choice for those traveling with children.
Overall, Embassy Suites Chicago - Downtown River North excels in location, breakfast and service, though it could benefit from addressing some room maintenance and cleanliness issues, as well as improving WiFi connectivity and clarity on parking costs.
The breakfast at the hotel consistently impresses guests with its extensive variety and quality. Made-to-order omelets, fresh fruit and a full breakfast buffet receive particular praise. The friendly service and well-organized setup contribute to a positive experience. The added value of complimentary breakfast and evening happy hours, featuring free drinks and snacks, enhances the overall satisfaction of the stay.
While the rooms are spacious and suitable for larger groups or families, there are mixed reviews regarding their condition. Guests appreciate the practical suite layouts and overall cleanliness, but many note that the decor is outdated with issues such as dim lighting, worn furniture and old carpets. Improvements in housekeeping and regular maintenance could elevate the guest experience significantly.
Cleanliness in the hotel also garners mixed feedback. While many guests find the rooms and public areas clean and well-maintained, others report inconsistencies in housekeeping services and specific cleanliness issues. However, the breakfast area is frequently described as clean and well-stocked.
The staff at Embassy Suites Chicago - Downtown River North receive high praise for their friendliness, professionalism and attentiveness. Guests frequently highlight the helpful and quick responses to their needs, making the service a standout feature of the hotel.
The WiFi service is an area with room for improvement, as guests report inconsistent connections and slow speeds. Clarification on the availability and cost of WiFi services could also enhance guest satisfaction.
The gym is well-regarded for its cleanliness and good variety of equipment, although some updates to the equipment might be beneficial. Despite the occasional maintenance issues, the fitness facilities are a positive aspect for guests who prioritize working out during their stay.
The pool receives mixed reviews with positive comments on availability, cleanliness and the enjoyment of children. However, the small size, maintenance concerns and temperature issues are points of criticism.
Parking is convenient but costly with high fees being a common complaint among guests. Despite this, the availability of onsite and valet parking is appreciated.
For families, the hotel is highly recommended due to its spacious suites, accommodating atmosphere and family-friendly amenities. The beautiful atrium and the wide range of food options at breakfast make it a comfortable choice for those traveling with children.
Overall, Embassy Suites Chicago - Downtown River North excels in location, breakfast and service, though it could benefit from addressing some room maintenance and cleanliness issues, as well as improving WiFi connectivity and clarity on parking costs.
Categories
Parking
3 Star
Sustainability Journey
Categories
2
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