Hilton Garden Inn Chicago Downtown/Magnificent Mile
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Hilton Garden Inn Chicago Downtown/Magnificent Mile is widely praised for its exceptional location in the heart of Chicago, providing guests with easy access to the city's shopping, dining, and cultural attractions. Its proximity to the Magnificent Mile and nearby attractions makes it a perfect base for exploring the city. Additionally, the hotel's location next to the Grand subway station offers convenient public transportation options.
The hotel receives mixed reviews regarding its breakfast, which is highlighted for its taste and quality, especially at the Weber Grill. However, some guests express dissatisfaction with the lack of complimentary breakfast, pricing, and service. Dinner at the Weber Grill is well-received for its excellent food and professional staff, contributing to a positive dining experience.
Rooms at the hotel are commended for their spaciousness, comfort, and cleanliness, featuring amenities like mini-fridges and microwaves. Despite some noise issues and occasional lapses in cleanliness, the rooms are generally appreciated for their practicality.
Cleanliness in the hotel is mostly praised, with many guests finding the property well-maintained and tidy. The staff is often highlighted for their friendliness and helpfness, further enhancing guest experiences.
The hotel offers free Wi-Fi, but experiences with the service are inconsistent, with some guests reporting connectivity issues. The fitness center is liked for its range of equipment, while the indoor pool is seen as a valued, though sometimes crowded, amenity for families. Parking is convenient but considered costly, often surprising guests with high fees.
Overall, the Hilton Garden Inn Chicago Downtown/Magnificent Mile provides a comfortable and strategically located base for a Chicago visit, with its excellent customer service, pleasant rooms, and notable amenities contributing to a generally positive stay. Families particularly enjoy the convenient location and indoor pool, though they might find room sizes limiting. While some admit minor flaws in specific areas, the overall guest satisfaction remains high.
Categories
The hotel receives mixed reviews regarding its breakfast, which is highlighted for its taste and quality, especially at the Weber Grill. However, some guests express dissatisfaction with the lack of complimentary breakfast, pricing, and service. Dinner at the Weber Grill is well-received for its excellent food and professional staff, contributing to a positive dining experience.
Rooms at the hotel are commended for their spaciousness, comfort, and cleanliness, featuring amenities like mini-fridges and microwaves. Despite some noise issues and occasional lapses in cleanliness, the rooms are generally appreciated for their practicality.
Cleanliness in the hotel is mostly praised, with many guests finding the property well-maintained and tidy. The staff is often highlighted for their friendliness and helpfness, further enhancing guest experiences.
The hotel offers free Wi-Fi, but experiences with the service are inconsistent, with some guests reporting connectivity issues. The fitness center is liked for its range of equipment, while the indoor pool is seen as a valued, though sometimes crowded, amenity for families. Parking is convenient but considered costly, often surprising guests with high fees.
Overall, the Hilton Garden Inn Chicago Downtown/Magnificent Mile provides a comfortable and strategically located base for a Chicago visit, with its excellent customer service, pleasant rooms, and notable amenities contributing to a generally positive stay. Families particularly enjoy the convenient location and indoor pool, though they might find room sizes limiting. While some admit minor flaws in specific areas, the overall guest satisfaction remains high.
Dog Friendly Hotel
This hotel is pet-friendly.
Hotel near Nightlife Spots
Located on the Magnificent Mile, this hotel is near many entertainment options. It offers convenient access to bars and restaurants in the area.
Business Hotel
Hilton Garden Inn Chicago Downtown/Magnificent Mile offers comprehensive meeting facilities and is convenient to the business district. It provides a remarkable level of convenience and style for business travelers.
Hotel with Parking
Features parking facilities and is situated near the Magnificent Mile, making it a convenient base for exploring the city.
EV charging stations
Hotel with EV Charging Stations
This hotel offers EV charging stations. It is known for its convenient location near the Magnificent Mile and comfortable accommodations.
3-Star Hotel
Located close to the Magnificent Mile, this hotel offers a comfortable and convenient stay. It provides amenities such as an on-site restaurant, a fitness center, and well-appointed rooms, making it a solid choice for value and comfort.
Hotel with Indoor Pool
Guests at this hotel can utilize an indoor pool as part of the available amenities. The hotel also features a whirlpool and a fitness center adjacent to the pool area.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Accessible Hotel
Hotel with Gym
Hotel with Heated Pool
Guest Reviews
The Hilton Garden Inn Chicago Downtown/Magnificent Mile is a hotel renowned for its exceptional location in the heart of Chicago. Perfectly situated in downtown, it offers guests easy access to everything the city has to offer. Visitors appreciate the hotel's proximity to the Magnificent Mile, making it an ideal place for those looking to explore the city's shopping, dining, and cultural attractions.
Nestled next to the Grand subway station, the hotel makes traveling around Chicago a breeze, with convenient access to public transportation for quick trips across the city. Many guests enjoy the ability to walk to key attractions such as Navy Pier, Riverwalk, Millennium Park, and more, underscoring the hotel's strategic placement in the vibrant River North area.
Surrounded by a myriad of excellent restaurants, bars, and shops, the hotel provides a convenient base for both leisure travelers and those visiting for work-related purposes. The neighborhood is not only lively but also considered safe, which adds to its appeal for those exploring alone or at night.
Overall, the Hilton Garden Inn Chicago Downtown/Magnificent Mile offers a superb location, making it a perfect choice for visitors seeking to immerse themselves in the bustling energy of Chicago while enjoying easy access to its numerous attractions.
The breakfast experience at Hilton Garden Inn Chicago Downtown/Magnificent Mile has drawn a mixed bag of emotions from guests. The offerings often receive praise for taste and quality, especially when guests visited the Weber Grill for meals, describing the breakfast there as delicious and amazing. The breakfast spread has been noted to be nutritious and pleasing by some, adding a positive touch to their stay. Despite these favorable reviews, many guests were less enthusiastic about the pricing and availability. Many found it inconvenient that breakfast was not included with their stay, leading to dissatisfaction among those who expected complimentary options for the price of their booking. Guests pointed out limited variety in the breakfast menu at attached dining locations, and some felt the service was slow or the staff exhibited a dull attitude. Additionally, complaints surfaced regarding unclear communication about breakfast availability and extra charges, leaving some visitors feeling misled. Though some managed to benefit from alternative arrangements, such as gift cards offered in lieu of amenities like the pool, the recurring theme was that guests felt the breakfast offerings could be better integrated into the overall hotel experience without additional costs.
The Hilton Garden Inn Chicago Downtown/Magnificent Mile offers guests a delightful dining experience at its on-site restaurant, the renowned Weber Grill. The restaurant receives high praise for its lovely food, ensuring diners have plenty to enjoy despite slightly high prices. Offering a good dinner menu, the establishment impresses visitors with its excellent dishes. Guests are also drawn to the friendly and professional staff at the Weber Grill, which adds to the overall positive dining experience. Situated conveniently within the hotel lobby, the restaurant stands out as a noteworthy aspect of the hotel's amenities, enhancing visitors' stays with its superb culinary offerings and hospitable service.
The Hilton Garden Inn Chicago Downtown/Magnificent Mile is frequently praised for its spacious and comfortable rooms, which many guests find well-equipped and cozy. The views from the rooms often add to the experience, offering great perspectives of the city. Rooms are generally well-furnished with amenities such as mini fridges, microwaves, and coffee machines, which guests appreciate for added convenience. Cleanliness is a strong point, with many finding the rooms and bathrooms sparkling clean upon arrival.
Despite mainly positive feedback, a few guests noted inconsistencies in room cleanliness and maintenance, with some areas needing attention to detail. Noise from neighboring rooms and the street sometimes detracts from the otherwise comfortable stay. The hotel's prime downtown location is a highlight, providing easy access to shopping, dining, and city attractions, which guests find particularly advantageous. Overall, the hotel provides a comfortable and practical base for a Chicago stay, especially appreciated for its convenient location and accommodating rooms.
The beds at Hilton Garden Inn Chicago Downtown/Magnificent Mile have received mixed reviews from guests. Many praised the beds as comfortable, clean, and spacious, noting the excellent condition of the bed linens and towels. Guests frequently remarked on the comfort of the mattresses, with several describing them as exceptionally comfortable and a highlight of their stay. The pillows were generally noted for being very soft, which was appreciated by some but criticized by others for causing discomfort. However, some guests found the beds too soft, firm, or even old and bouncy, detracting from their sleeping experience. While the overall feedback points to a comfortable and clean bedding experience for many, a few guests encountered issues with stiffness, creaky frames, or worn-out mattresses. Despite these inconsistencies, the positive remarks about bed comfort seem to stand out, making it a generally satisfactory aspect of the hotel stay for most.
The Hilton Garden Inn Chicago Downtown/Magnificent Mile receives mixed reviews regarding its cleanliness, with a majority emphasizing positive experiences. Visitors commonly describe the hotel as clean, with spotless rooms and comfortable accommodations. The property itself is often noted for its cleanliness, providing a welcoming atmosphere for guests. Many guests appreciate the clean and comfortable rooms and bathrooms, with comments on the super clean and quiet environment. Some remarks highlight the hotel's overall cleanliness and how well-maintained the facilities are, contributing to a pleasant stay.
The staff is frequently praised for being friendly and helpful, further enhancing the experience. The hotel's convenient location near popular attractions like the Riverwalk is an added bonus, offering clean, safe surroundings with beautiful views of the city. On the downside, some reports indicate lapses in housekeeping, such as inconsistent cleaning schedules and specific issues with room hygiene. Despite these sporadic concerns, the general impression leans toward satisfaction with the hotel's cleanliness and comfort.
Visitors to the Hilton Garden Inn Chicago Downtown/Magnificent Mile generally encounter a warm and welcoming atmosphere largely due to the dedication and responsiveness of the staff. Numerous guests have highlighted their experiences with the friendly, helpful, and accommodating team, particularly appreciating the professionalism and attentiveness of the housekeepers and front desk personnel. Individuals like Chris and Ashley at the front desk have received commendations for their exceptional service, knowledge, and genuine helpfulness. Despite a few reports of less favorable interactions, including moments of unresponsiveness or rudeness, many guests found the staff to be courteous, polite, and engaging, often going out of their way to assist with questions and solve issues. The general impression is that the hotel staff's positive demeanor greatly contributes to the overall guest satisfaction, making stays more enjoyable and smooth.
The Hilton Garden Inn Chicago Downtown/Magnificent Mile offers free Wi-Fi service, which some guests appreciated for allowing them to connect personal devices like Netflix to the TV easily. For those who experienced the service consistently, the Wi-Fi was found to be accessible and functioning well, providing adequate internet connection in various areas of the hotel. However, a notable number of guests expressed dissatisfaction with the reliability of the internet, citing instances where the Wi-Fi was down during their stay or unavailable on certain floors, only accessible in the lobby. Others pointed out that the connection was super weak or entirely non-functional, with some guests unable to access Wi-Fi unless they were members of the hotel. These frequent connectivity issues reflect a need for improving the hotel's internet services to enhance guest experience. Overall, while the free Wi-Fi is appreciated, consistent and reliable access to the internet remains a challenge that the hotel may wish to address.
The Hilton Garden Inn Chicago Downtown/Magnificent Mile offers a fitness center that many guests appreciate for its spaciousness and variety of equipment. The gym, located on the 12th floor, is often described as large and well-equipped, providing everything needed for a quick workout. While the selection of machines is generally praised, some note the absence of leg machines and mention that a few machines were out of order during their stay. In addition to the gym, there's a covered swimming pool which, although considered small, serves as a nice feature for relaxation, albeit with some maintenance concerns mentioned regarding cleanliness. Overall, the hotel's fitness facilities receive positive feedback for their availability and scope, enhancing the experience for guests who prioritize staying active during their travels.
The Hilton Garden Inn Chicago Downtown/Magnificent Mile features an indoor pool, which is both a highlight and a limitation according to guest reviews. Many guests appreciated the comfort provided by the pool, especially during rainy days, and found the temperature to be pleasant and the cleanliness to be satisfactory on multiple occasions. However, there is consensus that the pool is rather small, likened to the size of a large hot tub or a children's pool, which can be limiting for adult leisure. The pool area, though possessing a charming glass roof and walls that create a serene environment, was often described as crowded and occasionally cold. Several guests noted the inconvenience of the pool being closed or not in service during parts of their stay. Despite these drawbacks, it remains a valued amenity for families, providing enjoyment for children and a moment of relaxation for adults.
The 'Hilton Garden Inn Chicago Downtown/Magnificent Mile' offers a parking option for a fee, with a convenient parking garage located adjacent to the hotel. Many guests appreciate the accessibility and security of the parking structure, noting that it is easy to use and effectively connected to the hotel, making it a practical choice for visitors. The parking facilities are self-serve, which some find beneficial.
However, the cost associated with parking at this location is frequently mentioned as a downside. The rates are considered high, especially when compared to the overall cost of staying at the hotel. Some guests felt the parking fees should have been more clearly communicated, as additional costs came as an unpleasant surprise. Despite the convenient location, the parking situation overall can feel expensive, with significant expenses incurred even for short stays.
For some guests, navigating the parking area was confusing, adding a layer of inconvenience to their visit. The lack of validation and in/out privileges further complicated the experience for a few. While the location remains favorable with its easy access to the city’s attractions and transportation options, potential guests are advised to weigh the high parking fees against their budget and seek alternatives like Spot Hero to potentially lower costs.
The Hilton Garden Inn Chicago Downtown/Magnificent Mile offers certain features that are appreciated by families visiting with children. The location is often praised for its convenience, with many guests finding it easy to walk to various destinations, making it attractive for family outings. A notable feature is the indoor pool, which families find beneficial, especially when weather conditions are less favorable. Many reviewers mention that their children enjoyed this amenity, with the pool providing an engaging way for kids to unwind.
Although the rooms receive compliments for cleanliness and safety, they are considered small by some families, particularly those with multiple children, making them less ideal for larger family groups. The pull-out sofa bed is mentioned as a useful feature for accommodating young ones. However, room refreshments are generally provided every other day unless specifically requested more frequently, a service aspect that some families found slightly inconvenient.
Overall, despite certain spatial limitations in room size, the hotel is generally seen as a safe and convenient base for family activities in Chicago, with its central location and pool facilities being key highlights for families planning their stay.
The Hilton Garden Inn Chicago Downtown/Magnificent Mile enjoys a superb location, offering easy access to the vibrant shops and restaurants of downtown, as well as nearby attractions such as the river and theatre district. This strategic positioning makes it a very good option for travelers looking to explore the city without the need for transport.
As a garden inn, this hotel isn't positioned at the top of the Hilton brand hierarchy, and reviews indicate this sometimes reflects in the overall experience. While some guests found the hotel exceptional and superb for their travel needs, others noted areas for improvement, particularly with regards to customer service, cleaning standards, and the breakfast offering.
The breakfast spread, described by some as limited, leaves room for enhancement to better serve the expectations of guests. Moreover, the staff training and the investment in the hotel's upkeep appear to be areas that could lead to a more satisfactory experience, signaling room for growth in service quality.
Despite these considerations, the hotel is still seen as a worthwhile choice for those not seeking luxury. Guests highlighted its convenience and reasonable value for the price, suggesting that with some targeted improvements, particularly in service and maintenance, the Hilton Garden Inn could enhance its reputation further.
The Hilton Garden Inn Chicago Downtown/Magnificent Mile receives mixed reviews from business travelers regarding their facilities and services. There are positive comments about the staff, who are frequently described as friendly and helpful, quick to resolve reservation issues, demonstrating a willingness to assist guests where possible. However, there are areas where the hotel experiences consistency issues. Guests have reported challenges with housekeeping, including rooms left uncleaned and a lack of essentials like clean towels and toilet paper. Additionally, some found communication from staff confusing. Billing also poses difficulties for business travelers, with instances where corporate card payments could not be processed, resulting in personal card usage. While the hotel shows potential through its staff, infrastructure and communication are areas needing enhancement to meet business travelers' expectations satisfactorily.
Location Show Map
Location
Nestled next to the Grand subway station, the hotel makes traveling around Chicago a breeze, with convenient access to public transportation for quick trips across the city. Many guests enjoy the ability to walk to key attractions such as Navy Pier, Riverwalk, Millennium Park, and more, underscoring the hotel's strategic placement in the vibrant River North area.
Surrounded by a myriad of excellent restaurants, bars, and shops, the hotel provides a convenient base for both leisure travelers and those visiting for work-related purposes. The neighborhood is not only lively but also considered safe, which adds to its appeal for those exploring alone or at night.
Overall, the Hilton Garden Inn Chicago Downtown/Magnificent Mile offers a superb location, making it a perfect choice for visitors seeking to immerse themselves in the bustling energy of Chicago while enjoying easy access to its numerous attractions.
Breakfast
Dinner
Rooms
Despite mainly positive feedback, a few guests noted inconsistencies in room cleanliness and maintenance, with some areas needing attention to detail. Noise from neighboring rooms and the street sometimes detracts from the otherwise comfortable stay. The hotel's prime downtown location is a highlight, providing easy access to shopping, dining, and city attractions, which guests find particularly advantageous. Overall, the hotel provides a comfortable and practical base for a Chicago stay, especially appreciated for its convenient location and accommodating rooms.
Beds
Cleanliness
The staff is frequently praised for being friendly and helpful, further enhancing the experience. The hotel's convenient location near popular attractions like the Riverwalk is an added bonus, offering clean, safe surroundings with beautiful views of the city. On the downside, some reports indicate lapses in housekeeping, such as inconsistent cleaning schedules and specific issues with room hygiene. Despite these sporadic concerns, the general impression leans toward satisfaction with the hotel's cleanliness and comfort.
Staff
Wi-Fi
Gym
Pool
Parking
However, the cost associated with parking at this location is frequently mentioned as a downside. The rates are considered high, especially when compared to the overall cost of staying at the hotel. Some guests felt the parking fees should have been more clearly communicated, as additional costs came as an unpleasant surprise. Despite the convenient location, the parking situation overall can feel expensive, with significant expenses incurred even for short stays.
For some guests, navigating the parking area was confusing, adding a layer of inconvenience to their visit. The lack of validation and in/out privileges further complicated the experience for a few. While the location remains favorable with its easy access to the city’s attractions and transportation options, potential guests are advised to weigh the high parking fees against their budget and seek alternatives like Spot Hero to potentially lower costs.
Family
Although the rooms receive compliments for cleanliness and safety, they are considered small by some families, particularly those with multiple children, making them less ideal for larger family groups. The pull-out sofa bed is mentioned as a useful feature for accommodating young ones. However, room refreshments are generally provided every other day unless specifically requested more frequently, a service aspect that some families found slightly inconvenient.
Overall, despite certain spatial limitations in room size, the hotel is generally seen as a safe and convenient base for family activities in Chicago, with its central location and pool facilities being key highlights for families planning their stay.
3 Star
As a garden inn, this hotel isn't positioned at the top of the Hilton brand hierarchy, and reviews indicate this sometimes reflects in the overall experience. While some guests found the hotel exceptional and superb for their travel needs, others noted areas for improvement, particularly with regards to customer service, cleaning standards, and the breakfast offering.
The breakfast spread, described by some as limited, leaves room for enhancement to better serve the expectations of guests. Moreover, the staff training and the investment in the hotel's upkeep appear to be areas that could lead to a more satisfactory experience, signaling room for growth in service quality.
Despite these considerations, the hotel is still seen as a worthwhile choice for those not seeking luxury. Guests highlighted its convenience and reasonable value for the price, suggesting that with some targeted improvements, particularly in service and maintenance, the Hilton Garden Inn could enhance its reputation further.
Business
Yes, Hilton Garden Inn Chicago Downtown/Magnificent Mile has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hilton Garden Inn Chicago Downtown/Magnificent Mile.
Yes, Hilton Garden Inn Chicago Downtown/Magnificent Mile welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Chicago Downtown/Magnificent Mile.
Yes, Hilton Garden Inn Chicago Downtown/Magnificent Mile has a gym.
Location Show Map
More Options
