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Best Western Concord Inn and Suites

Concord , 97 Hall Street (Show on Map)

7.6

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Best Western Concord Inn and Suites is a great budget hotel that offers comfortable and spacious King rooms at reasonable prices. Despite some minor complaints about the towels and mattress, guests have had largely positive experiences during their stays. While there may be better options nearby, the hotel is still considered a solid choice for those looking for an affordable stay in Concord. The noise level in the rooms can vary depending on location, but overall, the hotel is of a decent size. It is important to note that the hotel does not allow pets, despite previous advertising suggesting otherwise. While the breakfast options may be limited, the Best Western Concord Inn and Suites is a passable choice for those looking for a comfortable stay.
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Categories

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Queen Room with Two Queen Beds - Non-Smoking Room offers a microwave, a small refrigerator and tea- and coffee-making facilities.

King Room - Non-Smoking The spacious air-conditioned double room features a TV with cable channels, a coffee machine, a wardrobe and a carpeted floor. The unit has 1 bed.

King Room with Sofa Bed - Non-Smoking The quadruple room provides air conditioning, a coffee machine, a wardrobe, a carpeted floor, as well as a TV with cable channels. The unit offers 1 bed.

Two Bedroom King Suite The spacious suite provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a TV with cable channels.

Queen Suite with Two Queen Bed The suite features a coffee machine, a wardrobe, a carpeted floor, heating and a TV with cable channels.

King Room with Bath Tub - Mobility Accessible/Non-Smoking The double room offers air conditioning and a tea and coffee maker. The unit has 1 bed.

King Room with Roll-In Shower - Mobility Accessible The double room provides a tea and coffee maker. The unit offers 1 bed.

About Best Western Concord Inn and Suites

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Guest Reviews

7.6

Good

Location

The Best Western Concord Inn and Suites is well-located, making it an excellent choice for those wanting to explore the capital and downtown areas. Despite being situated in what some considered a sketchy neighborhood, the hotel is in a centralized location, which made it convenient to activities, shopping and restaurants. Guests loved the easy-to-find location within walking distance to town and with a short drive to the Franklin Pierce House. The hotel's location was considered to be good overall, making it a perfect fit for those needing to be in a particular part of town. Guests also found the proximity to the highway to be convenient and they recommended trying the Common Man restaurant located nearby.

Breakfast

One of the best features of the Best Western Concord Inn and Suites is their breakfast offerings. Many guests have raved about the amazing breakfast which includes excellent options and is all you can eat. Even during Covid restrictions, breakfast is still served with hygienic serving options in place. Guests can enjoy morning snacks, breakfast burrito in the morning and several beverage choices including coffee in their room. While the continental breakfast could have been better with more choices for kids, guests have still found the breakfast to be pretty good and delicious. The efficiency kitchen area in the room is a plus and very convenient for guests. Breakfast during the time of Covid lockdown was especially appreciated and even with restrictions in place, the selection was plentiful and good. Some guests have noted that breakfast was fair or just okay, but overall, it was a great perk of staying at the hotel. For those who want a hot breakfast, there are hot breakfast sandwich options, but some guests have found the potatoes to not be very good. Despite the few negative comments, guests mostly agree that the breakfast at Best Western Concord Inn and Suites is great and a nice addition to their stay.

Rooms

The Best Western Concord Inn and Suites offers guests a range of spacious, clean and updated rooms with comfortable beds and cozy bedding, providing great value for money. The friendly and helpful staff ensure guests have a comfortable stay, but some visitors found the quality of their rooms to be poor with issues like dirty sheets, bugs and furniture in disrepair. The majority of the rooms provided a clean and quiet environment for guests to rest and the mobility room is great for those who need extra space to move around. The hotel also provides a range of room amenities that include fridges, microwaves and bathtubs to make your stay more comfortable.

Beds

If a cozy and comfortable bed is a deal-breaker for you, then Best Western Concord Inn and Suites should definitely make it to your accomodation list. While some guests found the mattress to be too hard or springy, most found it to be comfortable and supportive. The pillows, however, might need an upgrade as some guests found them to be too small or uncomfortable. But overall, the beds were fantastic and cozy, despite a few minor complaints. And when you wake up in the morning, you can enjoy a complimentary breakfast, although it may not be the highlight of your stay.

Cleanliness

If you're looking for a clean and well-appointed hotel, Best Western Concord Inn and Suites definitely delivers. Guests appreciated the sparkling clean rooms, clean bathrooms and polite and friendly staff. The pool area and hot tub were also noted to be clean and warm. For those on a budget, this hotel offers great value for money with big and spacious rooms that were clean and modern-looking. However, there were a small number of complaints regarding cleanliness issues, such as dirty windows and mattresses, as well as poor housekeeping standards. But overall, the majority of guests left happy and pleased with the level of cleanliness in this hotel.

Staff

Best Western Concord Inn and Suites has a friendly and accommodating staff! Guests have described staff as amazing, helpful, attentive and accommodating. They are kind, polite and even wore masks for safety. The front desk staff is particularly commendable with some guests calling them phenomenal and super friendly. The check-in and check-out processes are efficient and the cleaning and front desk staff were pleasant and helpful according to reviews. Some guests mentioned that certain staff members needed better hospitality training, but overall, guests are very happy with the service. The staff went above and beyond with some guests mentioning that they were extremely helpful with information and even able to help them with specific needs like finding chairs to eat together. Overall, guests had an enjoyable and comfortable stay at Best Western Concord Inn and Suites, thanks to the nice and friendly staff.

Pool

The Best Western Concord Inn and Suites boasts an indoor pool and hot tub for guests to enjoy. Guests have mentioned the pool and gym are great and clean. They have enjoyed the pool and appreciated that it was open during their stay. One guest particularly loved the whirlpool while their spouse enjoyed the pool. Families have mentioned that their kids loved the pool and the pool area was clean, although some guests have noted that the pool could get crowded with children doing cannonballs. The hotel provides pool towels for guests to use. Overall, guests have mostly positive things to say about the nice indoor pool and hot tub.

Family

The Best Western Concord Inn and Suites may not be the largest hotel, but it's perfect for families with kids. Guests have stayed in suites and double rooms with enough space for their little ones. Despite the smaller size, the hotel offers a great location for families coming back from a day at Hampton Beach. While the continental breakfast could use some improvement, families still found enough to eat. However, one guest warns about approaching their young daughter. On the other hand, the staff was accommodating to a loud family with children, making their stay enjoyable. While a few guests have had unpleasant experiences with the cleanliness and cigarette smell, the double room was great for others with a 7-month-old and their nephew. Overall, the Best Western Concord Inn and Suites offers a comfortable stay for families with kids.

3 Star

The Best Western Concord Inn and Suites offers a comfortable stay at reasonable prices. The King rooms are spacious and the hotel is of a decent size. While it may be considered a budget hotel, guests have had largely positive experiences during their stays. Some have noted that there are even better options nearby, but the hotel is still considered passable. While there have been some complaints about the state of the towels and mattress and the limited options for breakfast, the noise level in the rooms can vary depending on location. It is important to note that the hotel does not allow pets, despite previous advertising suggesting otherwise. Overall, the Best Western Concord Inn and Suites is a solid choice for those looking for an affordable stay in Concord.

Yes, Best Western Concord Inn and Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Best Western Concord Inn and Suites.

No, Best Western Concord Inn and Suites doesn't allow dogs.

No, parking facilities aren't available at Best Western Concord Inn and Suites.

Yes, Best Western Concord Inn and Suites has a gym.

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