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Hotel Cleveland Autograph Collection

Cleveland , 24 Public Square (Show on Map)

6.2

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Hotel Cleveland Autograph Collection is a historic and charming hotel located in the heart of downtown Cleveland. Guests love the prime location with easy access to restaurants, bars, entertainment and the Rock n Roll Hall of Fame. The hotel's staff is known for its exceptional friendliness, helpfulness and professionalism, which guests describe as wonderful, exceptional, amazing and charismatic. While the hotel does have mixed reviews regarding Wi-Fi and parking, the quality of the rooms, cleanliness and enjoyable breakfast make up for it. The comfortable and plush beds are a definite highlight with some guests describing them as the most comfortable they've ever slept on. Overall, the Hotel Cleveland Autograph Collection is a comfortable option for a weekend trip to downtown Cleveland and its beautiful surroundings make up for any minor drawbacks.
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Categories

Luxury Hotel

Hotel for Honeymoon

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types

King Room The unit has 1 bed.

Queen Room with Two Queen Beds and Public Square View The unit has 2 beds.

Queen Room The unit has 1 bed.

Queen Room with Two Queen Beds The unit has 2 beds.

One-Bedroom King Suite with Sofa Bed and City View The double room features city views. The unit offers 2 beds.

One-Bedroom King Suite with Sofa Bed and Public Square View The unit offers 2 beds.

One-Bedroom Executive Suite with Two Queen and One Sofa Bed The unit has 3 beds.

One-Bedroom Executive King Suite with Sofa Bed

One-Bedroom Queen Suite with Two Queen and One Sofa Bed - City View The double room features city views. The unit offers 3 beds.

Queen Room with Two Queen Beds and Tub - Mobility Accessible The unit has 2 beds.

Queen Room with Two Queen Beds and Public Square View - Mobility Accessible w/Roll In Shower The unit has 2 beds.

About Hotel Cleveland Autograph Collection

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Guest Reviews

6.2

Rated

Location

The Hotel Cleveland Autograph Collection boasts a fantastic location that guests absolutely love! Conveniently connected to the Tower City Mall and Jack Casino, guests appreciate not having to walk in the street to get to the casino. The hotel is also within easy walking distance to restaurants, bars and entertainment, including the Rock n Roll Hall of Fame and sports stadiums. The location makes it convenient to catch an Uber or Lyft and guests can take advantage of the skywalk to the Rocket Mortgage Arena. Despite initial worries, guests appreciate that the location is central to everything and offers garage parking. Overall, guests love the prime location in the heart of downtown Cleveland and the gorgeous building that the hotel occupies.

Breakfast

When staying at the Hotel Cleveland Autograph Collection, many guests commented on the included breakfast. While some felt that it was average and not worth the cost, others found it to be great and top-notch. The fresh fruit was particularly enjoyable for many guests. Some were surprised to learn that breakfast was not included in their stay and had to pay extra for it. However, those who did try it out enjoyed the restaurant's breakfast offerings. Despite mixed reviews, the breakfast at Hotel Cleveland Autograph Collection is definitely worth a try if you're staying there - just be prepared for the possibility of separate charges.

Rooms

The Hotel Cleveland Autograph Collection offers a mix of comfortable and spacious rooms with some guests pleasantly surprised by the size of their accommodations. Many reviewers mentioned the cleanliness of their rooms and some enjoyed great views. However, some guests found the rooms to be smaller or outdated with some complaints of broken amenities, noise or poor housekeeping. Some guests also noted issues with outdated or missing amenities, such as fridges or microwaves. Overall, while the hotel could benefit from some updates, guests were generally satisfied with their stay.

Beds

If you're on the hunt for a hotel with comfortable and plush beds, the Hotel Cleveland Autograph Collection might be the perfect choice for you. Multiple reviews mention the comfort of the beds with some guests describing them as the most comfortable they've ever slept on. However, there are a few outliers - one guest had a bed that felt like it broke on one side and another's bed was too soft. There were also a few complaints about lumpy pillows and uncomfortable mattresses, but these seemed to be less common. Those looking for a good night's sleep will be happy with the comfortable beds and plush, absorbent towels. Just be wary of metal rails sticking out from the beds and rooms near the elevator that can be noisy. Overall, the rooms are nice and large with queen and king size beds, but watch out for the occasional uncomfortable mattress.

Cleanliness

The Hotel Cleveland Autograph Collection is a beautiful and historic building located in a perfect location. The lobby is decorated nicely and the facilities are well-maintained. The hotel itself can be hit or miss in terms of cleanliness with some guests reporting their room was very clean while others found their room dirty and dusty. However, the hotel staff are short-staffed due to Covid and some guests suggest it might be a staffing issue. Regardless, many guests praise the cleanliness of the property, including the daily housekeeping, while some note that the towels could be improved. There were some issues in specific rooms, such as mold on the ceiling or dirty bathrooms, but the majority of guests found their room to be clean and comfortable. Despite the uneven reviews on cleanliness, the Hotel Cleveland Autograph Collection is still a pretty nice place to stay.

Staff

If you're looking for a hotel with remarkable staff, Hotel Cleveland Autograph Collection should be at the top of your list. They have a team of amazing professionals who are always willing to assist you in every possible way. From the bar staff who are not only good at their job but also have a sense of humor that would keep you entertained, to the front desk staff who are friendly and helpful, you'll surely be impressed with the level of service you'll receive.

There are reports from some guests that certain staff members were unprofessional, particularly the operator who answered calls from rooms and the front desk staff during the day shift, but the majority of guests had nothing but positive comments about the exceptional level of service they received. Guests particularly highlighted staff members like Joe, Fran the bar maid, Sam from the front desk, Jodi from the breakfast area and even the lady with the hot pink nails despite the negative review.

There are a few complaints about some staff members being rude or dismissive, but those experiences were clearly the exception. Many guests praised the hotel's staff as the best part of their stay, describing them as exceptional, wonderful, amazing, charismatic and more.

Overall, the staff at Hotel Cleveland Autograph Collection are known for their friendliness, helpfulness and professionalism. They'll make you feel welcome and ensure that your stay is as comfortable as possible. If you're looking for a hotel with a great staff, Hotel Cleveland Autograph Collection is an excellent choice.

Wi-Fi

The Hotel Cleveland Autograph Collection has been receiving mixed reviews regarding its Wi-Fi policy. While some guests were disappointed to find out they had to pay an extra fee (ranging from $12.95 to free for Bonvoy members) for internet access, most reviews focused on the negative aspect of the hotel charging for Wi-Fi, especially in the year 2021. Others found it inconvenient to be charged for Wi-Fi despite being Marriott rewards members. Some even had to provide their rewards number multiple times to have the charges reversed. On the bright side, a few reviews recognized that the hotel did not provide free Wi-Fi for all guests and that paying for internet in this day and age was absurd. Additionally, some guests made comments about other missing amenities such as mini-fridges. Overall, while the hotel received complaints regarding their Wi-Fi policy, the room quality and service received praises from guests.

Parking

The Hotel Cleveland Autograph Collection is a great option for your stay in the city, but guests have reported mixed experiences with the parking facilities. While some praised the convenience of the hotel's garage, others found it difficult to navigate and expensive with charges ranging from $25-$39 per day. Non-guests attending a wedding were even reported to have caused the hotel's valet service to be completely full. Despite these complaints, some guests appreciated the option of self-parking and the ability to come and go as they pleased until early afternoon. For future visitors, it's important to note that there is no direct entrance to the hotel from the parking garage, so be prepared for a chilly walk if you're carrying luggage. Additionally, some reviewers reported feeling unsafe in the parking garage and a few said the area was plagued by panhandlers. Overall, the parking situation at this hotel may not be perfect, but it's a small price to pay for a central location in downtown Cleveland.

Nightlife

The Hotel Cleveland Autograph Collection is a great destination for those who are looking to experience the vibrant nightlife of Cleveland. Guests love that the hotel is attached to a casino and that there are more open restaurants around. It's perfect for those attending concerts at the nearby First Energy Stadium since it's just a short walk to restaurants and bars. Although there is construction across the street that can be noisy in the morning and loud parties on Friday night, the fact that it's walking distance to the casino is a major plus. While some guests complained about noise disruptions including police sirens and loud music from events, these experiences seemed to be isolated incidents. However, the hotel could have communicated better regarding scheduled events that could potentially disrupt guests' sleep. Despite these minor concerns, the Hotel Cleveland Autograph Collection remains a top choice for those looking to explore Cleveland's nightlife.

4 Star

The Hotel Cleveland Autograph Collection is an enjoyable and comfortable option for a weekend trip to the heart of downtown. With classically appointed rooms and wonderful facilities, this hotel is overall very good and exceptional in some aspects. Although some amenities were reported missing, such as complimentary WiFi, the experience is still considered good value. Some guests expected more for the price, however, the beautiful surroundings of this classy old hotel make up for it.

No, Hotel Cleveland Autograph Collection doesn't have any pool.

No, a spa isn't available at Hotel Cleveland Autograph Collection.

No, Hotel Cleveland Autograph Collection doesn't allow dogs.

Yes, parking facilities are available at Hotel Cleveland Autograph Collection.

Yes, Hotel Cleveland Autograph Collection has a gym.

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