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Summary of reviewsHoliday Inn Express Mexico City Satelite by IHG, is well-regarded for its prime location, offering easy access to key areas including Atizapán centro and major commercial hubs like Plaza Satelite and Luna commercial plaza. The hotel's central position on Periferico Norte makes it a convenient base for both business and leisure travelers, facilitating easy navigation and access to amenities.
The hotel excels in maintaining cleanliness and modern facilities, providing comfortable and well-maintained rooms that receive positive feedback for their cozy ambiance and the daily cleaning service. Although some rooms are noted to be on the smaller side and may lack certain amenities, the overall comfort and design are well appreciated. Noise from the nearby avenue can be an issue, but the hotel's room comfort generally supports a pleasant stay.
Guests find the beds and pillows to be comfortable, although a few have mentioned issues with hard mattresses or inadequate bedding. However, the majority of reviews praise the bedding's quality and comfort.
The friendly and attentive staff significantly enhance the guest experience with many guests commending the politeness and readiness to assist. While a few negative experiences with specific staff members are reported, the general sentiment emphasizes the warm and helpful nature of the team.
However, the hotel's breakfast service receives mixed feedback. Some guests enjoy the tasty and satisfying options, served in a pleasant terrace ambiance. Conversely, others find the breakfast repetitive, lacking in variety and served in small portions. There are also mentions of cold food and criticisms regarding the use of disposable tableware. Improvement in these areas could bolster the hotel's dining experience.
The restaurant's dinner service, though praised for its scenic rooftop setting, also attracts mixed reviews concerning the quality and cost of food. Some guests note small portions and lack of taste, suggesting that improvements in menu diversity and food quality would be beneficial.
The gym and parking facilities have room for improvement. The gym receives mixed reviews with some guests pointing out outdated equipment and a lack of amenities. Similarly, parking issues such as high costs, slow valet service and a small parking lot under frequent repair detract from the overall experience.
The hotel's Wi-Fi has mixed reviews with some guests experiencing connectivity issues, while others find it satisfactory. Despite this, the hotel remains a viable option for business travelers, offering suitable amenities and a conducive environment for work-related activities.
Overall, Holiday Inn Express Mexico City Satelite offers a comfortable, well-located stay with commendable cleanliness, friendly staff and suitable business amenities. While improvements in dining options, gym facilities and parking processes could enhance the guest experience, the hotel continues to be a preferred choice for travelers to the northern part of Mexico City.
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