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Summary of reviewsCity Express Junior by Marriott Juarez Consulado stands out for its exceptional location, especially for those visiting Ciudad Juárez for consulate-related procedures. Situated right across from the U.S. Consulate, it offers unparalleled convenience for visa applicants and those handling official paperwork. Guests appreciate the short walking distance to essential services like the CAS, medical clinics and fingerprint offices, as well as to Las Misiones Shopping Mall and various dining options. Many visitors highlight feeling safe while walking around the area.
The breakfast experience at the hotel is well-received with guests enjoying a variety of delicious options including individual rolls, sliced bread, ham, eggs, beans, salsa and more. The kitchen and cleaning staff receive high praise for their friendliness and attentiveness, enhancing the meal experience. Despite occasional mentions of limited variety, the breakfast is generally appreciated for its quality and convenience.
While the hotel does not serve dinner, the nearby restaurants offer adequate dining options. However, this is seen as a drawback by some guests who suggest that extending food services to include dinner could be beneficial.
The hotel’s rooms receive mixed reviews. Many guests find them exceptionally small and lacking in basic amenities such as refrigerators, irons and sufficient storage space. Issues with cleanliness and unpleasant odors are also frequently mentioned. That said, some guests have found the rooms to be comfortable and sufficiently clean with daily cleaning services being a positive note.
Cleanliness standards at the hotel are inconsistent with some areas receiving high praise while others fall short. Many guests commend the hotel for being very clean and the staff for their attentiveness. However, recurring issues such as foul smells and inadequate room cleaning detract from the overall experience.
Service quality is generally praised with the majority of guests finding the staff friendly, attentive and kind, particularly the kitchen and housekeeping teams. However, there are occasional concerns about the professionalism and friendliness of the front desk staff.
WiFi connectivity at the hotel receives mixed reviews. While some guests find the signal to be strong and reliable, others experience issues with unstable and slow internet speeds, impacting their stay negatively.
Parking availability is generally satisfactory, though some limitations such as restricted spaces and lack of shade are noted. The absence of a shuttle service is also mentioned, which could be a consideration for some guests.
The beds at the hotel garner mixed feedback. While some guests find them comfortable, others highlight issues with firmness and poor pillow quality, suggesting the need for upgrades to enhance comfort.
Overall, City Express Junior by Marriott Juarez Consulado is seen as a practical choice for business travelers looking for good value for money. Its three-star rating is considered appropriate with some guests finding room for improvement. The hotel’s accessibility features and prime location make it highly convenient for those attending to consulate business and other official procedures. Show more
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Categories
Business Hotel
This hotel is a practical option for business or leisure travelers. It offers meeting rooms and complimentary American-style breakfast, providing essential amenities for a convenient stay.
Hotel with Parking
City Express Junior by Marriott offers parking facilities. Given its location near the US Consulate, it's likely designed to provide secure and easily accessible parking for visitors.
3-Star Hotel
Located next to the United States Consulate, offers free Wi-Fi and complimentary continental breakfast. It's a practical choice for those needing consular services and is near central Ciudad Juárez.
Accessible Hotel
Room Types
Queen RoomThis double room has a private bathroom and air conditioning. The unit has 1 bed.
Twin RoomThis twin room features a private bathroom, and air conditioning. This twin room provides a flat-screen TV. The unit has 2 beds.
Guest Reviews
8.3
Very Good
Location
The 'City Express Junior by Marriott Juarez Consulado' hotel boasts an exceptional location for those visiting Ciudad Juárez for consulate-related procedures. Situated right across the street from the U.S. Consulate, it offers unparalleled convenience, making it a prime choice for visa applicants and those handling official paperwork. Guests appreciate the short walking distance to key places like the CAS, medical examination clinics and fingerprint offices.
Moreover, the hotel's proximity to Las Misiones Shopping Mall and numerous dining options adds to its appeal, providing easy access to shopping and a variety of restaurants. Public transportation and the airport are conveniently close, enhancing the overall accessibility.
Safety is a noted feature with many guests feeling secure while walking to their appointments. The combination of a central location, full access to essential services and nearby amenities makes this hotel a strong contender for those needing to stay close to the consulate.
Breakfast
At City Express Junior by Marriott Juarez Consulado, the breakfast experience is generally well-received by guests. Many reviews highlight the variety offered with options like individual rolls, sliced bread, ham, eggs, beans, salsa, tortilla chips, coffee, juice, milk and cereal being frequently mentioned. Guests appreciate the convenience of the buffet-style breakfast, describing it as delicious and complete. The hot breakfasts, including complimentary daily eggs and potatoes, have also garnered positive feedback.
The kindness and attentiveness of the kitchen and cleaning staff contribute significantly to the enjoyable breakfast experience. Guests have noted the excellent service and the friendly demeanor of the breakfast staff, making the morning meals pleasant.
However, there are mentions of limited variety and repetition in the menu with some guests noting that certain items, like eggs, are served daily without much change. Despite these occasional criticisms, the majority of visitors find the breakfast to be a great start to their day, highlighting its convenience and the overall quality of the food.
In summary, while there are some who suggest improvements in variety, the breakfast at City Express Junior by Marriott Juarez Consulado is largely praised for its delicious offerings, attentive service and the convenience of a complimentary meal to kick off the day.
Dinner
The City Express Junior by Marriott Juarez Consulado offers a mixed dining experience according to guest reviews. For those looking for eating options, there is a variety of nearby restaurants making it convenient without needing to venture far. However, the hotel itself does not serve dinner, which some guests find lacking, suggesting that extending the food service to include dinner would be beneficial. The hotel offers breakfast which is described variably, from simple and ok to healthy and delicious, though some guests noted it as basic and lacking flavor. Breakfast typically includes items like scrambled eggs with side dishes, which are delivered to the room due to COVID-19 precautions. While this is convenient, the absence of a table in the room can pose a challenge.
Rooms
City Express Junior by Marriott Juarez Consulado has garnered mixed reviews regarding its rooms. The overwhelming consensus is that the rooms are exceptionally small with numerous guests finding the space to be cramped and limiting. Issues such as a lack of ample storage space, absence of basic amenities like refrigerators and irons and the absence of closets have been frequently noted. Despite these spatial constraints, some guests have found the rooms to be comfortable and sufficiently clean. Nonetheless, there have been recurring complaints about unpleasant odors in the rooms and bathrooms, ranging from musty smells to strong sewage odors.
Cleanliness has been another area of concern with a few guests reporting less-than-adequate room cleaning services and occasional sightings of pests. While the bedding quality has sparked criticism, describing mattresses as uncomfortable and pillows as nearly flat, others appreciated the bed's comfort. The bathrooms, though functional, are perceived to be very tiny with some guests encountering drainage issues and persistent bad smells.
Despite these drawbacks, a few positive notes have been mentioned, such as rooms being cleaned daily and the overall cleanliness of the hotel. However, the size and various maintenance issues seem to overshadow these positive aspects, making the overall stay less than ideal for some visitors.
Beds
City Express Junior by Marriott Juarez Consulado has garnered mixed feedback regarding its beds. Some guests found the beds to be excellent and comfortable, providing a restful experience with supportive pillows. However, many reviewers highlighted concerns about the comfort of the mattresses and pillows. A significant number of comments pointed out that the beds were too firm with some describing them as hard as a rock. Pillows were frequently mentioned as being flat, old, lumpy and in need of replacement. Several guests also noted that the mattresses appeared worn out and uncomfortable, contributing to an overall less than optimal sleeping experience. Additionally, the small size of the beds was mentioned by some, adding to the discomfort. Overall, while there are a few positive remarks, there is a clear consensus that the hotel could benefit from upgrading its bedding to enhance guest comfort.
Cleanliness
City Express Junior by Marriott Juarez Consulado receives mixed reviews regarding its cleanliness. Many guests commend the hotel for being very clean and tidy with some describing the cleaning service as excellent and the facilities as extremely clean. The rooms and bathrooms are often noted to be maintained well and the cleaning staff is praised for their friendliness and attentiveness.
However, numerous reviews highlight issues with cleanliness. Some guests mention foul smells, possibly from sewers, permeating the premises and sticky floors. Others note that the rooms often feel dirty or neglected with specific complaints about mold, dirty smells and stained sheets. There are also mentions of cleaning protocols not being followed rigorously with rooms not always cleaned promptly or thoroughly.
While the hotel seems to maintain high cleanliness standards in some areas, other areas need significant improvement. The effort put into sanitizing and keeping the property clean varies, resulting in a mixed experience for guests.
Staff
City Express Junior by Marriott Juarez Consulado garners a diverse array of feedback regarding its staff, highlighting both strengths and areas needing improvement. The majority of guests find the staff to be friendly, attentive and kind with many specifically praising the excellent customer service provided by the kitchen and housekeeping teams. Guests frequently commend the kitchen staff for being particularly helpful and the reception staff for providing detailed explanations and accommodating service. Many reviewers feel well cared for by a team that is generally warm, courteous and willing to assist, contributing to a pleasant overall experience.
However, there are occasional concerns about the front desk staff with reports of unfriendliness and a lack of professionalism. Some guests note that the receptionists can appear indifferent or even rude, which detracts from an otherwise positive impression of the hotel's personnel. In contrast to the positive feedback, a few reviews report incidents of poor treatment and unhelpful attitudes, particularly from the night staff and certain front desk employees. Despite these isolated incidents, the consistency of high praise for the kitchen and cleaning staff indicates that guests often find comfort in other areas of the hotel’s service.
Overall, while the City Express Junior by Marriott Juarez Consulado might benefit from some improvements in front desk interactions, the majority of guests appreciate the warm, friendly and attentive service from the rest of the hotel staff, making it a favored choice for many travelers.
Wi-Fi
When planning a stay at City Express Junior by Marriott Juarez Consulado, it's important to consider the mixed reviews regarding the hotel’s wifi. Guests have highlighted positive aspects such as good WiFi signal and stable, fast, free high-speed internet. Reviews mention the WiFi working well and being strong enough for general use. However, many guests experienced significant issues including unreliable connectivity, slow internet speeds and an unstable signal. Some reported difficulty connecting to the internet with the WiFi frequently turning off and on or not working at all during certain times of the day. While the hotel offers free internet, its inconsistent service and weak connection were common points of frustration for many visitors.
Parking
City Express Junior by Marriott Juarez Consulado offers several parking options for its guests. Many visitors have found parking available nearby with adequate parking spaces close to the hotel premises. Most guests did not encounter any significant parking issues during their stay. However, the availability of parking onsite does face some limitations. At times, parking spaces may be somewhat restricted and the parking lot does not offer shade. Additionally, during the pandemic, the parking area has experienced closures, impacting accessibility. Notably, the hotel does not provide a shuttle service, which could be a consideration for those relying on transport assistance. Despite these challenges, many guests successfully parked without major inconvenience.
3 Star
City Express Junior by Marriott Juarez Consulado is a practical choice for business travelers, offering comfort at a moderate price. The hotel provides good value for money, suitable for those not wanting to spend excessively compared to other nearby options. Guests find the price appropriate for the services offered, making it a reasonable economic choice.
Although the property serves its purpose well, its three-star rating has been a point of contention. While some reviews affirm that the three-star quality is accurate and appropriate, others suggest that there is room for improvement. Overall, it is consistently labeled as a three-star experience, aligning expectations with the services provided.
Business
City Express Junior by Marriott Juarez Consulado is a business-centric hotel offering a comfortable working environment and efficient services. With its prime location near the consulate, it is ideal for paperwork-related visits and business trips. The hotel's facilities are tailored to the needs of business travelers, providing a business-friendly atmosphere that helps to clarify doubts and ensures a seamless work experience. Its proximity to the consulate makes it particularly suitable for those attending to consulate business and immigrant visa processes. Despite some conflicting feedback, many guests found it the perfect choice for work-related travel.
Accessible
City Express Junior by Marriott Juarez Consulado is highly regarded for its accessibility, making it a convenient choice for guests with disabilities. The hotel features ground floor rooms that are handicap friendly and accessible via elevator that requires key cards for use. The property is strategically located right across the consulate, making it ideal and very accessible for consular or immigration procedures. Guests appreciate the accessibility with everything within walking distance, including a pedestrian bridge for easy navigation. The availability of a shuttle service and tour bus stops further enhances convenience. For added comfort, rooms come equipped with amenities like mini fridges and complimentary bottles of water.
No, City Express Junior by Marriott Juarez Consulado doesn't have any pool.
No, a spa isn't available at City Express Junior by Marriott Juarez Consulado.
No, City Express Junior by Marriott Juarez Consulado doesn't allow dogs.
Yes, parking facilities are available at City Express Junior by Marriott Juarez Consulado.
No, City Express Junior by Marriott Juarez Consulado doesn't have a gym.