OYO Hotel Familiar Tollan
Cholula
19.05268800,
-98.30806200
,
Calle 19 Ote. 613, San Pablo Tecamac, 7275 Cholula
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Summary of reviewsOYO Hotel Familiar Tollan is highly reviewed for its exceptional location in Cholula, offering convenient access to the vibrant center and nearby archaeological attractions. Guests commend the hotel's quiet surroundings, spacious rooms, and attentive service, particularly at night, making it an appealing choice for exploring the cultural heritage of the region.
The rooms are noted for being spacious and clean, often exceeding guest expectations with their layout resembling small apartments. The comfort and size of the beds are generally appreciated, although some guests find them too firm. The ventilation contributes to a pleasant atmosphere, enhancing the overall stay experience despite minor maintenance issues and occasional noise levels.
Cleanliness at the hotel receives consistent positive feedback, creating a welcoming atmosphere with high standards of hygiene and organization. The attentive staff further enhance this experience, contributing positively to the hotel's reputation as a clean and well-managed accommodation option.
Guests frequently praise the staff for their excellent and friendly service, highlighting their efficiency and professionalism in addressing concerns. Although there are isolated incidents of service not meeting expectations, these are outweighed by the staff's reliable and welcoming demeanor.
Parking facilities are appreciated for their convenience and security, with ample gated space providing peace of mind to guests. Although there are mentions of cramped parking conditions occasionally, overall feedback remains positive.
Despite the hotel's strengths, Wi-Fi services are consistently criticized due to poor connectivity and unreliable speed, causing frustration for guests who need a stable internet connection. This issue, along with mixed reviews on bed comfort, suggests areas for potential improvement.
In summary, OYO Hotel Familiar Tollan is recognized for its strategic location, clean facilities, and courteous staff, offering a comfortable base for visitors to explore Cholula. While there are some challenges with internet connectivity and bed comfort, the hotel's welcoming environment and attentive service make it a valued choice among travelers.
Categories
The rooms are noted for being spacious and clean, often exceeding guest expectations with their layout resembling small apartments. The comfort and size of the beds are generally appreciated, although some guests find them too firm. The ventilation contributes to a pleasant atmosphere, enhancing the overall stay experience despite minor maintenance issues and occasional noise levels.
Cleanliness at the hotel receives consistent positive feedback, creating a welcoming atmosphere with high standards of hygiene and organization. The attentive staff further enhance this experience, contributing positively to the hotel's reputation as a clean and well-managed accommodation option.
Guests frequently praise the staff for their excellent and friendly service, highlighting their efficiency and professionalism in addressing concerns. Although there are isolated incidents of service not meeting expectations, these are outweighed by the staff's reliable and welcoming demeanor.
Parking facilities are appreciated for their convenience and security, with ample gated space providing peace of mind to guests. Although there are mentions of cramped parking conditions occasionally, overall feedback remains positive.
Despite the hotel's strengths, Wi-Fi services are consistently criticized due to poor connectivity and unreliable speed, causing frustration for guests who need a stable internet connection. This issue, along with mixed reviews on bed comfort, suggests areas for potential improvement.
In summary, OYO Hotel Familiar Tollan is recognized for its strategic location, clean facilities, and courteous staff, offering a comfortable base for visitors to explore Cholula. While there are some challenges with internet connectivity and bed comfort, the hotel's welcoming environment and attentive service make it a valued choice among travelers.
Hotel with Parking
OYO Hotel Familiar Tollan provides a free parking space with free self-parking available on-site. Additionally, free private parking is possible at a nearby location without the need for a reservation, offering flexible convenience.
Cheap Hotel
This OYO hotel in Cholula offers basic accommodations at a low price. As part of the OYO chain, it provides a standardized, budget-friendly experience.
Family Friendly Hotel
Accessible Hotel
Small Hotel
4-Star Hotel
Guest Reviews
OYO Hotel Familiar Tollan boasts an exceptional location that offers easy access to the vibrant center and tourist zones of Cholula. Situated moderately close to the center, visitors can enjoy the charm of this historic area, including the renowned archaeological attractions nearby. The hotel is conveniently placed for guests who wish to explore San Pedro and San Andrés, allowing for seamless travel around the region. Although some reviews mention issues with the cost in relation to the condition of the room and the parking facilities, the overall sentiment highlights a favorable position that balances accessibility and price. With quiet surroundings that ensure restful nights, the hotel provides a comfortable base for exploring the depths of Cholula's cultural heritage. The spaciousness and comfort of the rooms further accentuate the appeal of staying here, alongside attentive staff, particularly during the night.
OYO Hotel Familiar Tollan offers an inviting retreat with its notably spacious and clean rooms, often described by guests as more generous in size than anticipated. Several reviewers have appreciated the comfort and thoughtful layout, with some rooms resembling small apartments complete with extra living areas and separate bedroom spaces. The ventilation in most rooms is reported to be satisfactory, contributing to a pleasant atmosphere during the stay.
While the facilities are described as modest, the attention from staff is consistently excellent, enhancing the overall experience. The beds are large and comfortable, ensuring a restful night's sleep. A few rooms boast small roof terraces, providing guests with additional space to unwind.
However, some challenges have been noted, including occasional issues with room availability and maintenance. Additionally, the noise level in certain rooms and the need for bathroom modifications to prevent excess moisture are points for potential improvement. Despite these occasional drawbacks, the hotel's strengths in spaciousness and cleanliness seem to stand out in guest reviews.
When considering a stay at OYO Hotel Familiar Tollan, potential guests should be aware of mixed feedback regarding the comfort of the beds. While there are a few mentions that describe the bed as very good or comfortable, the overarching theme of the reviews points to beds being much too hard for many visitors' liking. Descriptions of the mattresses frequently include words like hard, uncomfortable, and even stone-like. Some reviewers also note the lack of a mattress cover, with plastic material that reportedly generates heat and noise during the night. Despite these observations, there are sporadic instances where guests found the sleeping arrangements to be satisfying, suggesting that personal preferences may play a role in perceptions of comfort.
OYO Hotel Familiar Tollan garners consistent praise for its impressive cleanliness, creating a welcoming atmosphere for its guests. Positive sentiments frequently highlight the hotel's pristine condition, with rooms often described as very clean and equipped to ensure comfort during one's stay. The attentive staff further enhance the experience, contributing to the overall cleanliness and organization of the hotel. Additionally, the location is appreciated for being clean and peaceful, adding to the value the hotel provides. While there are isolated concerns about some facilities occasionally gathering dust due to humidity, and minor issues with room cleaning services in shared areas, the hotel generally maintains a high standard of hygiene. Overall, visitors find OYO Hotel Familiar Tollan to be a clean and well-managed accommodation option that offers good value for money, blending a clean environment with friendly service.
At OYO Hotel Familiar Tollan, guests frequently praise the staff for their excellent attention and service. The personnel are consistently described as very kind, attentive, and friendly, creating a welcoming and supportive environment for visitors. Efficiency in addressing guests' concerns is a standout quality, as staff members quickly resolve any issues that may arise during the stay. The receptionists are noted for providing exceptional attention and treating guests with professionalism.
Despite a few isolated incidents where service was not up to expected standards, the general consensus highlights the staff's reliability and helpfulness. Reviewers often emphasize their satisfaction with the overall service, recommending it highly for those seeking a hospitable experience. Although minor issues like delayed responses and missing amenities such as hot water were mentioned occasionally, these do not overshadow the positive reception the staff receives. Consequently, the hotel is recognized for its friendly and efficient team whose commitment to providing good service makes a lasting impression on visitors.
Guests at OYO Hotel Familiar Tollan have consistently expressed dissatisfaction with the hotel's Wi-Fi services. Many reviews indicate that the internet connection is unreliable, with frequent interruptions and noticeably poor speed. Several visitors have mentioned that they had difficulty connecting to Wi-Fi, and in some instances, it was reported as completely non-functional. These consistent issues with the internet can be frustrating for guests who rely on a stable connection, whether for work or leisure.
The OYO Hotel Familiar Tollan offers a convenient parking experience for its guests. The parking area is described as spacious and secure, providing ample space for vehicles and ensuring peace of mind with its gated, nighttime closure. Guests appreciate the ease of access and the added benefit of free parking within the hotel premises. Despite some comments on limited parking space, the overall feedback from guests highlights a positive experience with the hotel's parking facilities.
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Location
Rooms
While the facilities are described as modest, the attention from staff is consistently excellent, enhancing the overall experience. The beds are large and comfortable, ensuring a restful night's sleep. A few rooms boast small roof terraces, providing guests with additional space to unwind.
However, some challenges have been noted, including occasional issues with room availability and maintenance. Additionally, the noise level in certain rooms and the need for bathroom modifications to prevent excess moisture are points for potential improvement. Despite these occasional drawbacks, the hotel's strengths in spaciousness and cleanliness seem to stand out in guest reviews.
Beds
Cleanliness
Staff
Despite a few isolated incidents where service was not up to expected standards, the general consensus highlights the staff's reliability and helpfulness. Reviewers often emphasize their satisfaction with the overall service, recommending it highly for those seeking a hospitable experience. Although minor issues like delayed responses and missing amenities such as hot water were mentioned occasionally, these do not overshadow the positive reception the staff receives. Consequently, the hotel is recognized for its friendly and efficient team whose commitment to providing good service makes a lasting impression on visitors.
Wi-Fi
Parking
No, OYO Hotel Familiar Tollan doesn't have any pool.
No, a spa isn't available at OYO Hotel Familiar Tollan.
No, OYO Hotel Familiar Tollan doesn't allow dogs.
Yes, parking facilities are available at OYO Hotel Familiar Tollan.
No, OYO Hotel Familiar Tollan doesn't have a gym.
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