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Summary of reviewsHotel El Cristo in Cholula consistently receives high praise for its exceptional location, clean and beautiful environment and friendly, attentive staff. Situated centrally, it offers easy access to key attractions such as the Cholula pyramid, archaeological zones and various restaurants and bars. The hotel's tranquil setting includes spacious rooms, lush gardens and stunning views of the pyramid, enhancing the guests' overall experience.
While breakfast receives varied feedback, many appreciate the quality and flavor of the meals served at the on-site restaurant, though some expressed a need for more consistent and early morning options. The rooms are highly valued for their spaciousness, cleanliness and comfort, though some guests noted issues like inadequate ventilation and uncomfortable mattresses.
Cleanliness is a strong point with both rooms and facilities regularly praised for being spotless and well-maintained. The hotel's rustic charm and beautifully kept grounds add to the ambiance, making it an appealing choice for travelers.
Service stands out as a highlight with the staff described as friendly, helpful and responsive to guest needs. Positive mentions of the reliable WiFi and convenient parking facilities further enhance the guest experience.
Families find Hotel El Cristo particularly welcoming, thanks to its ample green spaces, outdoor pool with a slide and pet-friendly policies. This environment makes it a delightful retreat for both children and pets.
While some guests experienced discomfort with the bedding, the overall quiet atmosphere, cleanliness and central location make Hotel El Cristo a highly recommended option for visitors to Cholula. Show more
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Hotel near Golf Courses
This hotel offers access to a golf course within 3 km. Its name aligns with the nearby El Cristo Golf & Country Club, indicating a strong connection for golf lovers.
Hotel with Parking
Hotel El Cristo offers free ample private parking on its premises. This provides guests with generous space and security for their vehicles, contributing to a comfortable and worry-free stay.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Accessible Hotel
4-Star Hotel
Room Types
SuiteThis suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite has a private entrance, soundproof walls, a flat-screen TV with cable channels and a terrace. The unit has 1 bed.
Standard Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a shower. Boasting a terrace, this twin room also features a private entrance, soundproof walls and a flat-screen TV with cable channels. The unit has 2 beds.
Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features a private entrance, soundproof walls, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Guest Reviews
8.6
Very Good
Location
Hotel El Cristo in Cholula is consistently praised for its exceptional location, which is central to many of the city's attractions. Guests highlight its proximity to the Cholula pyramid, archaeological zones, the Sanctuary of the Virgin of Remedies and a variety of restaurants and bars. Many reviews emphasize the convenience of being able to walk to key sites, including the city center and main shopping areas. The hotel itself is described as tranquil and beautiful, featuring spacious rooms, lush gardens and stunning views, particularly of the pyramid both day and night. Added advantages include private parking, a pool with a slide and large green spaces ideal for families. Clean and modern facilities, coupled with friendly and attentive staff, enhance the overall guest experience, making it a highly recommended place to stay in Cholula.
Breakfast
Hotel El Cristo has garnered a variety of opinions about its breakfast offerings with many highlighting the positive aspects of their dining experience. Guests frequently commend the exceptionally good breakfast served at the restaurant, appreciating the quality and flavor of the meals. The service in the restaurant also receives high praise, indicating a pleasant start to the day for those who dined there.
However, some guests noted the lack of breakfast options outside the restaurant's operating hours, which opens at 9 am. There were comments from visitors whose packages did not include breakfast or who found no breakfast service available during their stays. A recurring suggestion was the addition of a dedicated restaurant to provide consistent meal options, including early morning availability.
Despite these limitations, the existing breakfast service stands out for its quality, contributing to a positive restaurant experience overall at Hotel El Cristo.
Rooms
Hotel El Cristo offers rooms that are widely appreciated for their spaciousness and cleanliness. Many guests have noted the comfort and ample size of the accommodations, which are described as very nice, comfortable and white and new. The hotel also provides basic amenities and clean environments, contributing to a pleasant stay. Set in a central and convenient location, it allows easy access to local attractions, including a wonderful view of the Sanctuary of the Virgin of Remedies from some rooms.
The staff at Hotel El Cristo receive high praise for their friendliness, attentiveness and excellent service, making the overall experience warm and welcoming. The hotel itself is described as beautiful with charming architectural details and green areas.
However, there are notable drawbacks. Several rooms lack adequate ventilation and windows, resulting in a dark and sometimes cold environment. The bathrooms often do not provide places to hang towels and some rooms experience issues with hot water availability. The mattresses have been reported as uncomfortable with some being hard and deformed.
While there is no on-site restaurant or breakfast service, the combination of spacious, clean rooms and diligent staff makes Hotel El Cristo a viable option for travelers seeking basic, comfortable accommodations in a central location.
Beds
Hotel El Cristo receives mixed feedback regarding its beds. While some guests found their beds comfortable and the bedding satisfactory, many others reported issues with hard and old mattresses, uncomfortable pillows and worn bedding. Reviews frequently mentioned that the beds were too firm, making it difficult for guests to rest properly. Despite these issues, the hotel was praised for its cleanliness, quiet environment and convenient location near the center of Cholula. The garden and friendly, attentive staff were additional highlights that enhanced the overall experience, even though some guests experienced discomfort with the bedding.
Cleanliness
Hotel El Cristo maintains a high standard of cleanliness, consistently praised by guests for its clean and tidy environment. The staff’s attention to cleanliness does not go unnoticed with many describing both rooms and facilities as very clean, comfortable and well-maintained. The bathrooms and towels receive specific mentions for their cleanliness. While most reviews commend the hotel for its spotless rooms and clean amenities, a few concerns arise regarding occasional lapses, such as stained linens, a clogged shower and a dirty pool.
The hotel's pleasant and quiet atmosphere, combined with its rustic charm and beautifully maintained grounds, add to the overall positive experience. Views from the rooms, particularly of the Sanctuary of the Virgin of Remedies, are noted as wonderful. Despite some discomfort from hard mattresses and occasional noise, especially during festive seasons, the overall comfort and cleanliness of the hotel are highly regarded. The friendliness and good service of the staff complement the clean and comfortable facilities, making Hotel El Cristo a recommended choice for travelers exploring Cholula.
Staff
The reviews for 'Hotel El Cristo' highlight the exceptional service provided by the staff, repeatedly noting their friendliness, kindness and attentiveness. Guests consistently praise the staff's willingness to go above and beyond to address any needs or requests, often emphasizing how quickly extra items like irons and fans were made available. The reception team, in particular, receives high marks for their warm and polite demeanor.
Moreover, the staff's overall helpfulness stands out with many visitors appreciating the prompt resolution of issues, such as confusion with bookings or accommodating special requests. Cleanliness is another recurring positive theme with mentions of well-maintained rooms contributing to a comfortable stay. The beautiful gardens and impressive views also add to the hotel's charm.
Despite some mentions of the hotel needing maintenance and updates, the outstanding service from the staff seems to greatly enhance the guest experience, making their stay enjoyable and pleasant.
Wi-Fi
Despite some mixed feedback, the overall impression of the WiFi at Hotel El Cristo is largely positive. Guests frequently commend the WiFi for working very well and being reliable. Many highlight the good WiFi as a positive aspect of their stay. Some reviews point out areas for improvement in coverage and occasional issues where the WiFi fails or performs poorly. There are also mentions of the necessary Wi-Fi password not being readily included. However, alongside these minor drawbacks, the general sentiment is favorable with many guests noting the internet and cable service as quite good.
Parking
Hotel El Cristo offers a convenient and ample parking area that guests have found to be a noteworthy feature. Located in a quiet area, the hotel ensures a peaceful stay while providing easy access to the center of town. The spacious parking area adds to the overall convenience, making it simple for guests to park their vehicles. Additionally, the hotel staff is available to assist with parking, enhancing the overall ease of the process.
Guests have highlighted that the parking is private and reasonably priced. This added layer of security gives travelers peace of mind. The hotel's location, coupled with the availability of good parking facilities, makes it a practical choice for those traveling by car. Moreover, the ease of access and the presence of ample parking space contribute significantly to a stress-free and enjoyable visit to Hotel El Cristo.
Family
Hotel El Cristo is an ideal destination for families visiting the heart of Cholula. The hotel offers a serene and beautiful environment that delights kids and adults alike. Nestled in a picturesque setting, it boasts verdant gardens and expansive green areas where children can freely play and explore. A highlight for many families is the outdoor pool equipped with a fun slide, ensuring endless enjoyment for the young ones.
This family-friendly haven is conveniently located at the junction of San Pedro and San Andrés Cholula, allowing easy access to the city's attractions. Guests appreciate the peaceful atmosphere and the pet-friendly policy, making it a perfect retreat for families looking to relax together. With its combination of idyllic surroundings and central location, Hotel El Cristo comes highly recommended for those planning a family trip.
Dog Friendly
Hotel El Cristo emerges as an ideal destination for pet owners seeking a welcoming and enjoyable stay with their furry companions. The hotel proudly accepts pets, allowing guests to bring their dogs along for an additional cost. One of the standout features of the hotel is its beautiful green areas, which are perfect for leisurely walks with pets or elderly family members. Guests have frequently praised the garden, noting that it is a wonderful space for dogs to play and explore.
The hotel is consistently described as super clean and aesthetically pleasing, complemented by great service from the friendly staff. The outdoor seating areas provide a serene spot to relax and take in the view of the nearby church. Although some guests noted that hotel dogs can be noisy at times, the overall environment remains inviting.
Additionally, the hotel boasts a clean pool, although it seems to be less frequented by guests. Despite this, the combination of pet-friendly policies and well-maintained outdoor spaces makes Hotel El Cristo a favored choice for those traveling with pets.
No, Hotel El Cristo doesn't have any pool.
No, a spa isn't available at Hotel El Cristo.
Yes, Hotel El Cristo welcomes dogs.
Yes, parking facilities are available at Hotel El Cristo.