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Summary of reviewsThe Hand Hotel, located in the charming village of Chirk, offers an ideal base for exploring the local attractions such as Chirk Castle and the aqueduct. Its central placement provides easy access to the train station and local amenities, while also delighting guests with its historical charm and picturesque surroundings. The pristine village, scenic walks along the canal and quaint shops add to the appeal, making it a convenient and comfortable choice for travelers, amplified by its friendly and welcoming staff.
A highlight for many guests is the hotel's breakfast, frequently described as excellent, hot and very tasty. Featuring a wide variety of options including cooked breakfasts, cereals, fruit, yogurt and traditional Welsh items, the breakfast offerings cater to diverse tastes and dietary preferences, including vegetarians. The breakfast room itself is often noted as pleasant and the meals are seen as great value for money, enhancing the overall stay experience.
The Hand Hotel's dining experience receives commendable reviews for both dinner and breakfast. Guests praise the quality and presentation of evening meals, noting the reasonable prices and delicious flavors. The restaurant is described as clean and spacious, providing a comfortable dining atmosphere. Popular dishes like chicken in garlic and mushroom sauce and vegetarian curry are particularly well-regarded. Staff members' friendly demeanor and efficient service further complement the excellent food.
With regards to accommodations, the Hand Hotel's rooms are generally deemed comfortable and clean. Spacious family rooms exceed guest expectations and recent renovations have improved room quality significantly. While there are occasional concerns about room temperature and minor maintenance issues, most guests appreciate the cleanliness, modern decor and functionality of the rooms.
Cleanliness is a consistent strength of the hotel with many guests describing both the rooms and common areas as exceptionally clean and well-maintained. The diligent upkeep leaves a strong impression, contributing significantly to a pleasant stay.
The staff at The Hand Hotel are frequently praised for their friendliness, helpfulness and accommodating nature. Guests appreciate their prompt and courteous service, which is a major factor in the positive overall experience.
Although the hotel's free WiFi is reliable and fast in public areas, the signal in guest rooms can be weak or non-existent. Parking facilities are highly appreciated with guests noting the convenience and ample space available, adding a layer of ease for those traveling by car.
For families, the hotel offers spacious and clean rooms, although some guests mention limited entertainment options for children. However, the staff's attentiveness and the garden's activity area provide a positive experience for family stays.
The Hand Hotel's beds generally receive positive feedback for comfort with many guests describing them as clean, cozy and conducive to a restful night's sleep. However, there are occasional comments about inconsistencies in bed quality.
Business travelers find The Hand Hotel to be a solid choice, thanks to its conference facilities, professional staff and high-speed WiFi in communal areas. The quiet ambiance supports relaxation after a demanding day, making it a preferred choice for many business visitors.
Lastly, The Hand Hotel's dog-friendly features stand out, earning high praise from guests traveling with pets. Designated dog-friendly areas and amenities, combined with a welcoming environment for dogs of all breeds and sizes, make the hotel highly recommended for dog owners.
In summary, The Hand Hotel offers an excellent blend of location, dining, service, cleanliness and amenities, making it a favored choice for varied types of travelers. Show more
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Categories
Hotel near Golf Courses
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Cheap Hotel
Small Hotel
3-Star Hotel
Room Types
Guest Reviews
8.0
Very Good
Location
The Hand Hotel boasts an ideal location in the charming village of Chirk, often highlighted as conveniently central, whether guests are attending an event or exploring local attractions. Its prime spot offers easy access to the train station, local amenities and sightseeing opportunities such as Chirk Castle and the aqueduct. Guests appreciate the hotel's historical charm and the picturesque surroundings with nearby parks, quaint shops and scenic walks along the canal. The central placement in a lovely, quiet town makes it a perfect base for visiting North Wales and beyond. The welcoming and friendly staff add to the appeal, making The Hand Hotel a convenient and comfortable choice for travelers.
Breakfast
The Hand Hotel receives high praise for its breakfast, frequently described as excellent and one of the best guests have ever had. Many reviews highlight the breakfast as hot, filling and very tasty with good quality produce. There's a wide selection of options, including cooked breakfasts, cereals, fruit, yoghurt and even traditional Welsh breakfast items.
Service at breakfast is mostly noted to be good, though there are occasional mentions of slow service. The breakfast options are extensive with guests appreciating the ability to customize their meal and the inclusion of vegetarian options, which many found satisfying. The breakfast room itself is often described as pleasant and lovely.
Guests also note the breakfast as offering great value for money. Many found it delicious, beautifully served and well worth the price. Some felt the breakfast could start earlier, but overall, it seems to enhance the stay at The Hand Hotel, contributing to its reputation for excellent meals and service.
Dinner
The dining experience at The Hand Hotel has generally been met with positive feedback with many guests praising both the quality and presentation of the meals. Notably, the evening meals have been described as excellent with some guests highlighting the value for money and delicious flavors. The menu offers a good variety of options, although a few guests noted that it could benefit from more variety.
The restaurant itself is consistently described as clean and spacious, ensuring a pleasant dining atmosphere. Guests particularly enjoyed dishes such as chicken in garlic and mushroom sauce, steaks and vegetarian curry, emphasizing the skill and care in preparation. Aside from dinner, breakfast has also received high marks with particular mention of the quality of the bacon and a good selection of vegetarian options.
The service complements the quality of the food with staff frequently highlighted for their friendly demeanor and efficiency. On the whole, the combination of excellent food, reasonable prices and great service makes dining at The Hand Hotel a gratifying experience for most guests.
Rooms
The rooms at The Hand Hotel offer a range of experiences, generally described as comfortable and clean. Many guests appreciated the spaciousness of the rooms, noting that they were well-decorated and modern. Recently renovated rooms received particular praise for their cleanliness and thoughtful decoration and several reviews highlighted the practical and adequate layout of furniture.
Family rooms were reported to be large and well-equipped, often exceeding guest expectations in terms of space. Despite some dated decor and occasional maintenance issues, most rooms provided a satisfactory experience with comfortable beds and adequate bathroom facilities.
Some challenges included rooms occasionally being too hot or too cold and minor cleaning oversights. Noise from nearby roads or other guests sometimes affected the stay and there were instances of rooms being overbooked or too small for guest needs. Nevertheless, upgrades and refurbishments have noticeably improved room quality, offering modern amenities and decor in many cases.
Overall, The Hand Hotel's rooms seem to cater well to both quick overnight stays and longer visits, providing a fair balance of comfort, cleanliness and functionality.
Beds
The beds at The Hand Hotel have generally received positive feedback from guests. Many reviewers highlighted that the beds were comfortable, very comfortable or even extremely soft, contributing to a restful night’s sleep. Clean bed linen and cozy bedding were also appreciated, adding to the overall comfort. Large beds were frequently mentioned as a positive aspect, enhancing the sleeping experience for many.
However, there were occasional criticisms as well with some guests finding the beds either too soft, too firm or poorly designed. Issues such as wobbly beds, mattresses that sloped to one side and flat pillows were also mentioned, though these seem to be less common complaints. Despite these few negative remarks, the general consensus points towards a comfortable sleeping arrangement, supported by numerous mentions of "comfy" and "cozy" beds.
In conclusion, while The Hand Hotel may have minor inconsistencies in bed quality, most guests seemed quite pleased with their bedding experience, frequently noting the comfort and suitability of the beds for a relaxing stay.
Cleanliness
The Hand Hotel consistently receives positive remarks regarding its cleanliness from guests. Descriptions like very clean and well-maintained, spotlessly clean and immaculate room appear frequently, highlighting the hotel's diligent upkeep. Many guests noted the rooms as exceptionally clean with some mentioning newly decorated spaces and comfortable settings, particularly praising the en-suite bathrooms.
Common areas, including the bar and restaurant, were also commended for their cleanliness. Some reviews did note minor issues like tired rooms or specific areas needing more attention, such as bathroom grout and cobwebs. However, these critiques seem isolated compared to the overwhelming recognition for maintaining a clean and tidy environment.
The cleanliness in both public areas and individual rooms is frequently described as acceptable or satisfactory with emphasis on well-managed upkeep by the staff. Overall, guests leave with a strong impression of the Hand Hotel's commitment to cleanliness, contributing significantly to a comfortable and pleasant stay.
Staff
The Hand Hotel is frequently praised for its high-quality staff who are consistently described as friendly, helpful and accommodating. Reviewers have highlighted the warm and welcoming nature of the staff, noting their willingness to assist with any need. Whether it’s aiding with baggage, offering local tips or providing efficient service, the staff's dedication to their roles is clear. Guests appreciated the prompt and courteous service, which contributed significantly to the overall positive experience.
Several specific mentions celebrated the staff's attentiveness and professionalism, ensuring that visitors felt well-cared for throughout their stay. Instances where the staff went above and beyond, such as resolving issues promptly and efficiently, left a lasting impression on guests. Additionally, staff members at The Hand Hotel were often noted for their personable and sociable approach, making interactions pleasant and memorable.
In summary, the staff at The Hand Hotel are a key strength of the establishment, consistently delivering exceptional service and creating a welcoming atmosphere that enhances guests' stays.
Wi-Fi
The Hand Hotel provides a mixed WiFi experience for its guests. In public areas, especially near the booking desk, the connection is often described as very good, reliable and fast. Many guests have noted that the WiFi works well and exceeds their expectations in these common spaces. However, the situation changes significantly when it comes to the guest rooms. Reviews frequently mention the lack of WiFi coverage in bedrooms with many guests unable to connect at all or experiencing severely patchy signals. While efforts like free WiFi are appreciated, the overall connectivity in private rooms remains a recurring issue. For those prioritizing internet access during their stay, it may be best to plan on using the public areas where the signal is strong.
Parking
'The Hand Hotel' consistently receives positive feedback regarding its parking facilities. Guests appreciate the free and ample parking options available, which include both on-site and nearby parking. Many reviews highlight the ease and convenience of parking with some mentioning specific locations like the rear of the hotel. The free car parking is frequently noted as a significant advantage, allowing guests to park without hassle. The secure and sufficient parking options, including off-road and off-street facilities, are also well-regarded.
A few guests noted that parking might be limited but mentioned that the parking permit system ensures that hotel guests can usually find a spot. Indeed, the parking experience at 'The Hand Hotel' appears to be straightforward and free from major issues, making it a real bonus for those traveling by car.
Family
The Hand Hotel offers a mixed experience for families. While there are numerous mentions of the hotel not being particularly family-friendly with a few guests highlighting the lack of entertainment and appropriate facilities for children, other families found the accommodation favorable. On the positive side, the hotel's spacious and clean rooms met the needs of larger families with suitable bedding and additional provisions like extra beds and cots for toddlers and babies.
The location is praised as convenient for visiting family nearby, which some guests found beneficial. The size of the family rooms and the attentiveness of the staff were noted positively with the staff often being described as amazing, lovely and particularly accommodating to families, including pets.
For guests seeking a comfortable and practical stay, the Hand Hotel provides family rooms that are roomy and well-equipped. The garden's activity area for children also received favorable feedback. Despite the mixed reviews, some families expressed satisfaction with their stay, enjoying the hotel's overall friendly atmosphere and the helpfulness of the staff.
Business
The Hand Hotel is a solid choice for business travelers, offering a range of amenities tailored to meet their needs. The conference facilities and dedicated business meeting rooms are often highlighted as particularly beneficial. Guests have praised the welcoming and professional staff, as well as the overall business-friendly environment.
The hotel provides an ideal setting for business-related events, including business-parties and has adequate business amenities. Travelers can find a suitable workstation area within the premises and many have noted the quiet ambiance, which is perfect for unwinding after a demanding day.
High-speed Wi-Fi, particularly effective in the restaurant and business rooms, ensures that guests can stay connected effortlessly. Its central location is also deemed ideal for business engagement.
Overall, The Hand Hotel meets the essential requirements for business visitors, making it a preferred choice for many.
Dog Friendly
The Hand Hotel stands out for its exceptional dog-friendly features, services and amenities. Guests consistently highlight the warm and welcoming environment for dogs, often describing the property as very dog friendly or even great for dogs. The hotel provides specifically designated areas for canine companions, including dog-friendly rooms and a separate dining room for guests with dogs.
Travelers with dogs appreciate the hotel's dog-friendly policy and accommodations, noting that dogs of all breeds and sizes, including larger breeds like German Shepherds, are welcomed without issue. Additionally, there is a handy park opposite the hotel, providing an excellent spot for walking dogs. The hotel also offers a checkout waiver for canine guests, further enhancing the pet-friendliness of the stay.
Overall, visitors praise the Hand Hotel for its inclusive and accommodating attitude towards dogs, making it a highly recommended choice for dog owners traveling with their four-legged friends.
No, The Hand Hotel doesn't have any pool.
No, a spa isn't available at The Hand Hotel.
Yes, The Hand Hotel welcomes dogs.
Yes, parking facilities are available at The Hand Hotel.