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Lion Quays Resort

Chirk , Moreton, Nr Weston Rhyn (Show on Map)

7.3

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsLion Quays Resort receives mixed reviews from guests with some praising its convenient location and excellent spa facilities, while others criticize the outdated and tired rooms and inconsistent dining experience. The breakfast and dinner receive mixed reviews with some guests enjoying the selection and quality of food, while others find it disappointing and overpriced. The staff also receive mixed reviews with some guests praising their friendliness and helpfulness, while others find them lacking in training and customer service skills. The spa and gym facilities receive positive reviews, although some guests note issues with the pool being cold and dirty. Overall, while Lion Quays Resort has some areas that need improvement, it could be a good option for a relaxing stay with plenty of space and clean amenities.
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Hotel with Spa

Lion Quays Resort's spa focuses on creating an environment where guests can truly relax and rejuvenate. The spa offers a range of spa packages that include use of luxury robes, towels and flip flops, thermal access, large outdoor terrace and Hibernation Lounge for a peaceful retreat, access to The Gallery relaxation lounge, and a delicious buffet lunch. The spa also features exclusive spa suites offering private lounges, treatment rooms and outdoor terrace with spa tubs and sauna. The spa offers a range of treatments such as Re-energise, Restore, Rebalance, Rejuvenate, Refresh, Reconnect, and Romance. The spa is suitable for those aged 16 years and above.

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Hotel near Golf Courses

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About Lion Quays Resort

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Guest Reviews

7.3

Good

Location

Lion Quays Resort is a great choice for travelers looking for a convenient location with easy access to nearby sites and attractions. The hotel's proximity to the canal provides a picturesque setting for a scenic walk or exploring the tow path. While there is not much to walk to in the evening, the hotel is ideally placed for touring with Chester and Llangollen Canal within reach. The hotel's rural location also adds to its charm, although some guests noted noise from the nearby bypass. Overall, the location and facilities of Lion Quays Resort receive rave reviews from guests with many citing it as a superb location for accessing North Wales and exploring the area.

Breakfast

The breakfast at Lion Quays Resort offers plenty of choice and an excellent selection of dishes. Some guests found that the plates were cold, causing the food to lose its heat quickly, but others found the quality and choice to be very good. The buffet breakfast offers many options, including an Indian restaurant and a variety of hot and cold dishes. Some guests found the breakfast disappointing with cold, chewy or unappetising food, while others enjoyed a delicious meal with the best sausages they had eaten in a long time. The coffee machine was broken for some guests and cutlery and mugs were sometimes in short supply. However, the vegan options were clearly marked and the staff were happy to cook vegan sausages to order. Overall, the breakfast receives mixed reviews with some guests raving about the quality and selection, while others lamented the poor temperature and lack of supplies.

Dinner

The dinner experience at Lion Quays Resort seems to be a mixed bag with some guests thoroughly enjoying their meals while others found it to be underwhelming and overpriced. The in-house Indian restaurant appears to be a highlight with guests raving about the food and service. However, other guests found the quality of the food in the main restaurant to be poor and not worth the expense. Some guests noted that the menu is limiting and overpriced. Breakfast also received some negative reviews with guests stating that it was not set up properly for self-serve and was cold. Despite some negative experiences, there were some guests who found the food to be good and some even called it awesome with a great choice for breakfast. The dining experience doesn't seem to be consistent with guests noting long wait times, cold food and poor service.

Rooms

The Lion Quays Resort has mixed reviews regarding its rooms. On one hand, many guests praise the rooms for being clean, spacious and modern with comfortable beds. Some even enjoy lovely views from their balconies. However, others were disappointed with the state of their rooms, describing them as outdated, tired and in need of refurbishment. Complaints range from dirty carpets and bathrooms, to broken French doors and old shower curtains and even half-eaten sandwiches left behind. Some guests found the rooms to be cold with heaters that didn't work. There were also complaints about the lack of amenities in some rooms with missing breakfast menus and room service menus. Despite these issues, some guests did appreciate the cleanliness and comfort of their rooms and the hotel did make an effort to rectify any issues raised.

Beds

Guests of Lion Quays Resort can expect comfortable beds in their cozy rooms. While some guests have reported that the double beds are small or uncomfortable when pushed together, others have raved about their perfect, clean and comfy beds. Some guests also noted that their mattresses were worn or had hard lumps, leading to discomfort or a sore back. However, in general, guests seem to enjoy a comfortable night's sleep with comfy beds and pillows. Just be sure to double-check your bed arrangement with the hotel to avoid any surprises upon arrival.

Cleanliness

Lion Quays Resort offers guests spacious, clean and comfortable rooms; although some have reported dirty facilities such as windows, carpets and taps. Generally, the hotel and spa areas are clean with recently decorated comfortable rooms. However, some guests have pointed out areas with lack of cleanliness, such as cobwebs, stains and dust. The breakfast area has also received criticism for being shabby and serving cold food, while the Waterside restaurant is praised for its nice environment and clean surroundings. Some guests feel that the hotel needs upgrading with some rooms being tired, worn and scruffy. Nonetheless, the hotel staff is described as friendly and extremely helpful. Despite some aspects needing improvement, Lion Quays Resort could be a good option for a relaxing stay with plenty of space and clean amenities.

Staff

The staff at Lion Quays Resort received mixed reviews from guests with some praising their friendliness and helpfulness, while others found them lacking in training and customer service skills. Guests noted that reception staff were generally great and informative, but there were some exceptions where guests encountered rude or unhelpful staff members. The bar and restaurant staff were also hit and miss with some being efficient and informative, while others seemed flustered and disorganised. The hotel's housekeeping team received high praise for being accommodating and helpful. Overall, while there were some inconsistencies in service quality, most guests noted that the staff were generally friendly and polite.

Spa

The Lion Quays Resort boasts a spa that had mixed reviews from guests. Some guests had a great experience with their spa treatments and found the spa facilities to be excellent. The pool area was said to look great, but unfortunately, the pool was cold, leaving some guests disappointed. The thermal access treatment was described as not worth the money with one guest finding the jacuzzi just as cold as the pool. The changing room lockers were mostly broken with some guests finding the staff to be unhelpful and rude, while others found them to be helpful and friendly. Despite some negative reviews, guests found the spa to be accessible and clean with some recommending the thermal suite and treatments. Some guests were disappointed by the extra fee to use the spa facilities or the lack of luxury in the spa. However, many guests still found the spa to be a wonderful addition to their stay with some mentioning the great food at the on-site restaurant, Indian.

Gym

The Lion Quays Resort boasts a well-equipped gym with top-of-the-range equipment. Some guests note that the gym could benefit from a few additional pieces of equipment, but overall it receives positive reviews. However, one guest mentions that the bumping noise of the weights was slightly off-putting. On the other hand, others praise the gym as great and the staff is friendly and helpful. Facilities in the hotel, such as the 25m pool, sauna and steam room, are all excellent. Unfortunately, one guest reported that the pool was freezing, which was disappointing for them and their companion who could not enter it. Additionally, another guest complained about the impolite behavior of the lady at the gym reception but enjoyed their overall stay at the hotel.

Pool

Guests have mixed feelings about the swimming pool at Lion Quays Resort. While some describe it as great and lovely, others mention that it was freezing cold and dirty. In fact, a few guests were disappointed that the pool was so cold that they couldn't get in. Some guests also complained about the lack of maintenance in the pool area with some describing it as run down. However, many guests appreciated the wide range of leisure facilities available, such as the gym, sauna and steam room. Some guests also appreciated the location of the pool area by the canal. It's worth noting that children may have restricted access to the pool area after certain hours. Finally, guests reported that the floors around the pool area could be slippery, so it's important to be cautious while walking.

4 Star

Lion Quays Resort, a supposedly four-star hotel, received mixed reviews among guests. Some expressed their disappointment with the room, describing it as tired and not up to par with other four-star hotels. They even questioned how the hotel managed to acquire its four-star rating with some claiming that a two-star rating would be more appropriate. However, others had a good overall experience with one guest even enjoying their birthday night away at the resort. Despite the mixed reviews, most agreed that the reception area and corridors need an upgrade to match the standard of a four-star hotel.

Yes, Lion Quays Resort has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Lion Quays Resort.

No, Lion Quays Resort doesn't allow dogs.

Yes, parking facilities are available at Lion Quays Resort.

Yes, Lion Quays Resort has a gym.

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