World > Europe > United Kingdom > England > Cheshire > Hotels in Chester > DoubleTree by Hilton Chester

DoubleTree by Hilton Chester

Chester , Warrington Road, Hoole (Show on Map)

8.2

Very Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

We couldn't find available deals from this provider.

Double-check for availability on our partners' websites:

Alternatively, you can change dates or view all Hotels in Chester

Info

Summary of reviewsThe DoubleTree by Hilton Chester is a great choice for those looking for a hotel with an unbeatable location just a short drive from the beautiful city of Chester. Guests have largely positive things to say about the rooms, which are described as lovely, comfortable and wonderful with modern decor and well-equipped facilities. The hotel's cleanliness is also highly praised with many reviewers highlighting its spotless appearance and nice fragrance. The staff is friendly and helpful, going above and beyond to ensure guests have a fantastic stay. However, guests have mixed reviews about the breakfast, dinner, spa and pool facilities with some finding them overpriced or lacking in certain areas. Families with younger children may also find the hotel lacking in child-friendly amenities. Despite these minor complaints, most guests seem to have had a comfortable and enjoyable stay at the DoubleTree by Hilton Chester.
Show more

Categories

Hotel with Spa

The Spa at DoubleTree by Hilton Hotel Chester offers a variety of signature treatments designed to relax, restore and rebalance the mind and body. The spa boasts 10 treatment rooms, a couples treatment room, and a polishing suite for manicures and pedicures, allowing guests to customize their spa journey. Additional amenities include a Rasul mudroom, relaxation areas, and an outdoor sun terrace for ultimate relaxation. The spa's facial treatments are personalized to meet your specific needs, and include options for hydration, clarity, and anti-aging.

Hotel with EV Charging Stations

Historic Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Pool Lap Lanes

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Pool Lap Lanes

Room Types

King Room This air-conditioned room features a flat-screen TV, tea/coffee and a refrigerator. The en suite bathroom has free toiletries and a hairdryer.

Twin Room with Shower This air-conditioned room features a flat-screen TV, tea/coffee and a refrigerator. The en suite bathroom has free toiletries and a hairdryer.

Twin Guestroom Plus This air-conditioned room features a flat-screen TV, tea/coffee and a refrigerator. The en suite bathroom has free toiletries and a hairdryer.

Family Junior Suite This spacious suite features a large king-size bed and a double sofa for the children. There is also a large flat-screen TV and a roomy bathroom with upgraded toiletries.

Junior Suite A revolving 32-inch plasma TV is featured in this stylish suite, and can be enjoyed whilst in the lounge or bedroom area. A king-size bed, work desk and opening windows are also included, as well as free high-speed internet access.

Junior Suite with Sofa Bed With plenty of space, this suite offers a large bathroom with upgraded toiletries, bathrobes and slippers. Some feature swivel TVs.

King Room - Mobility Access This double room features air conditioning, a safe deposit box and a TV. The unit offers 1 bed.

Deluxe King Room The unit offers 1 bed.

Deluxe Family Room with Sofa Bed The unit has 2 beds.

Superior King Room The unit offers 1 bed.

About DoubleTree by Hilton Chester

Show Map

Guest Reviews

8.2

Very Good

Location

The DoubleTree by Hilton Chester is highly praised for its unbeatable location, just a short 10-minute drive from the beautiful city of Chester. The hotel is nestled in gorgeous surroundings, offering ample free parking on site and easy access to public transportation, making it a great base for exploring the area. Some guests were disappointed with the room, but overall found the hotel to be lovely and comfortable. While there may not be much to do near the hotel, Chester city center is only a few miles away and easily accessible by taxi or a 30-minute walk. Families with younger children may want to note that the hotel could improve by providing more activities for kids at the pool. Regardless, the DoubleTree by Hilton Chester remains an excellent choice due to its great location, cleanliness and friendly staff.

Breakfast

Guests had a wide range of opinions on the breakfast at DoubleTree by Hilton Chester. Some found the quality to be very poor, while others raved about the amazing selection and delicious food. There were mixed feelings about the cost with some guests finding it quite expensive and others considering it well worth paying extra for. The breakfast set up impressed some guests, even if they didn't actually use it. The complimentary warm cookies on arrival were a hit with many. While some guests found the dinner menu slightly limited, the cooked breakfast was described as fabulous with plenty of choice and options for everyone. Overall, guests seemed pleased with the breakfast options, even if some found it pricey or had specific preferences not met.

Dinner

DoubleTree by Hilton Chester's restaurant has received mixed reviews from guests. Some have had exceptional dining experiences with top-notch dinners and lovely food services. However, others have criticized the poor quality of food and grossly overpriced items on the menu. The limited and unexciting dinner menu and high prices for fish and chips and desserts have also been mentioned. Some guests have had issues with the staff, including a rude member of the bar staff and an incident ongoing with several restaurant/bar staff. Despite some negative experiences, guests have appreciated the availability to have some late dinner and drinks. The menu has received mixed reviews with some guests raving about the amazing starters while others have reported that the mains were not great, including tough steaks and the unavailability of mustard. One guest even witnessed the chef shouting at the waitress due to a short breakfast queue. A helpful hint from a guest suggests ordering the 'small' Caesar salad as they charge an extra £5 for an excessive amount of lettuce with hardly any sauce and the same amount of chicken as the small.

Rooms

Guests have largely positive things to say about the rooms at DoubleTree by Hilton Chester. Many reviewers comment on the size and cleanliness of the rooms with some saying they were as good as expected, while others describe them as lovely, comfortable and wonderful. There are also several mentions of the modern decor and well-equipped facilities. However, there are some complaints about noise levels, particularly from water filling the toilet or heating system, which kept one guest up all night. Others note that their superior room was smaller than anticipated. Additionally, a few reviewers report issues with cold rooms or difficulties with heating and one had a problem with a broken fridge. Despite these minor complaints, most guests seem to have had a comfortable and enjoyable stay in the rooms at DoubleTree by Hilton Chester.

Beds

The DoubleTree by Hilton Chester provides a mix of comfortable and uncomfortable beds according to guest reviews. Some guests have reported extremely comfortable and huge beds, while others have found the beds to be of poor quality or too firm. Guests have also commented on the pillows with some finding them flat and uncomfortable and others describing them as shocking or horrendous. Some guests have appreciated the larger king sized beds, while others have reported that the duvets weren't big enough or that the pillows were lumpy. However, overall guests have had a mostly comfortable stay with beds that were described as super big and super comfy.

Cleanliness

Guests consistently praise the high standards of cleanliness at the DoubleTree by Hilton Chester. Many reviewers highlight the hotel's spotless appearance and nice fragrance as they enter their rooms. However, there were a few isolated incidents where guests reported dry blood on the floor or signs of lack of cleaning. Some guests noted mess in corridors upon arrival or commented that cleaning services were provided at odd times. A few reviewers felt that the hotel and rooms could have been cleaner and some mentioned that furniture wasn't put back by housekeeping or sometimes bedding wasn't changed. Despite these remarks, most guests still considered the hotel to be very clean and comfortable.

Staff

The DoubleTree by Hilton Chester boasts an amazing team of friendly and helpful staff members who go above and beyond to ensure guests have a fantastic stay. From quick check-ins with efficient receptionists to lovely room service, every guest is welcomed warmly. The hospitality of the staff is great and they treat everyone so well - even offering free cookies to guests upon arrival. Most of the staff members are very polite, but a few guests mentioned that they lack personal touch, especially at the kitchen and bar areas. However, the reception staff, restaurant servers and spa staff received high praise from the guests. There were a few instances of rude staff, but those were isolated cases. The staff is professional, informative and attentive to the guests' needs, making them feel comfortable during their stay. Overall, the staff at the DoubleTree by Hilton Chester contributes significantly to making the hotel experience enjoyable and memorable.

Spa

The DoubleTree by Hilton Chester is an excellent choice for a stunning spa break. However, guests have reported that booking the spa in advance is a must, as availability can be touch and go and the spa can be overpopulated at times. Additionally, guests have noted that there is an extra charge of £20 to use the spa facilities, which may not be ideal for those who have already paid for a not cheap hotel stay. Nevertheless, guests who did pay for the spa facilities found it to be a big selling point and a perfect end to their stay. The spa at the DoubleTree by Hilton Chester has been described by guests as lovely, amazing and perfect for relaxing. However, some guests were disappointed with the pre-booking of spa facilities, having to pay extra charges, or being turned away due to overbooking. Others have mentioned that certain facilities were closed and some had issues with the cleanliness of the spa showers. Overall, the spa facilities at the DoubleTree by Hilton Chester have received mixed reviews and guests are recommended to book ahead and be prepared for the extra charge.

Pool

The DoubleTree by Hilton Chester offers pool and spa facilities, but guests have mixed reviews about their experiences. Some guests booked specifically to use the pool, jacuzzi and sauna, but were disappointed to find out that access was not included and required an extra fee. Others found the pool area to be busy and crowded with people. Some families were disappointed that their children were not allowed to use the pool as it was only for adults. There were also reports of a cold jacuzzi pool and issues with booking availability. Despite these negative reviews, some guests had positive experiences and enjoyed the pool and spa facilities, commenting on their cleanliness and relaxing atmosphere. However, many suggest that access to the pool should be included in the hotel stay and not require an additional fee.

Parking

The DoubleTree by Hilton Chester offers guests a stress-free parking experience with ample free parking available on site. Many guests express their satisfaction with the hotel's parking availability and the fact it comes at no extra cost. Some reviewers go as far as to call the free parking a big bonus. Others appreciate the proximity of the car park to the hotel, making it easy and convenient to park. However, a couple of reviewers mention that finding a spot could be challenging and one points out the problem of people misusing disabled parking spots. Nonetheless, overall, the hotel seems to offer plenty of car parking space for guests, making it a desirable location for those travelling by car.

Family

Families staying at the DoubleTree by Hilton Chester may find the family rooms too small and dark for their liking. The pool is also exclusively for adult guests, leaving kids wishing for a swim disappointed. While some guests have celebrated special occasions such as birthdays here, others have found the hotel lacking in child-friendly amenities. There is only one family suite available and some suggest that the hotel could offer dedicated time slots for children to use the pool. Despite its great location, some guests may think twice about booking here again after feeling overlooked in their special celebrations.

Yes, DoubleTree by Hilton Chester has pool(s) that belong to one or more of the following categories: Pool Lap Lanes.

Yes, a spa is available at DoubleTree by Hilton Chester.

No, DoubleTree by Hilton Chester doesn't allow dogs.

Yes, parking facilities are available at DoubleTree by Hilton Chester.

Yes, DoubleTree by Hilton Chester has a gym.

More Options