St George Hotel Rochester-Chatham
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Summary of reviewsThe St George Hotel Rochester-Chatham receives largely positive reviews, bolstered by its prime location and commendable staff. Guests appreciate its positioning between historic towns, offering scenic views of the River Medway and easy access to Rochester Cathedral, the Chatham Dockyards and local amenities. This convenient location, paired with ample off-road parking and proximity to major transport links, makes it an ideal choice for both leisure and business travelers.
The hotel staff are frequently praised for their friendly, helpful and welcoming demeanor. Notably, the reception team and specific staff members like Christina and Katie have garnered special recognition for their exceptional service. This warm atmosphere contributes significantly to guests feeling at home during their stay.
Guest experiences regarding breakfast are generally positive with many enjoying the variety and quality of options, particularly the hearty full English breakfast. While there are mixed reviews over the breakfast's variety and service speed, many diners found it to be a good value and a pleasant start to their day. Similarly, dinner service, when available, receives praise for its delicious, well-prepared meals and reasonable pricing, although operational inconsistencies are noted.
Rooms at the St George Hotel are highlighted for their cleanliness, comfort and spaciousness, many featuring beautiful river views. Despite some described as dated or in need of refurbishment, many guests find their rooms welcoming and comfortable, particularly valuing the clean bathrooms and fresh linens.
Parking is another appreciated amenity with guests noting the convenience of free, secure on-site parking. While there are minor issues with capacity and navigation, the ample and easily accessible parking spaces generally enhance the guest experience.
Families find the St George Hotel welcoming with the environment suitable for children and family events. The beds receive mixed reviews; many guests find them comfortable, though consistency in quality could be improved.
The hotel's free Wi-Fi, while praised by many, also draws some criticism for connectivity issues, indicating room for enhancement.
Overall, the St George Hotel Rochester-Chatham offers a compelling stay with its strategic location, friendly staff and clean, comfortable accommodations, albeit with some areas needing improvement for a universally positive experience.
Categories
The hotel staff are frequently praised for their friendly, helpful and welcoming demeanor. Notably, the reception team and specific staff members like Christina and Katie have garnered special recognition for their exceptional service. This warm atmosphere contributes significantly to guests feeling at home during their stay.
Guest experiences regarding breakfast are generally positive with many enjoying the variety and quality of options, particularly the hearty full English breakfast. While there are mixed reviews over the breakfast's variety and service speed, many diners found it to be a good value and a pleasant start to their day. Similarly, dinner service, when available, receives praise for its delicious, well-prepared meals and reasonable pricing, although operational inconsistencies are noted.
Rooms at the St George Hotel are highlighted for their cleanliness, comfort and spaciousness, many featuring beautiful river views. Despite some described as dated or in need of refurbishment, many guests find their rooms welcoming and comfortable, particularly valuing the clean bathrooms and fresh linens.
Parking is another appreciated amenity with guests noting the convenience of free, secure on-site parking. While there are minor issues with capacity and navigation, the ample and easily accessible parking spaces generally enhance the guest experience.
Families find the St George Hotel welcoming with the environment suitable for children and family events. The beds receive mixed reviews; many guests find them comfortable, though consistency in quality could be improved.
The hotel's free Wi-Fi, while praised by many, also draws some criticism for connectivity issues, indicating room for enhancement.
Overall, the St George Hotel Rochester-Chatham offers a compelling stay with its strategic location, friendly staff and clean, comfortable accommodations, albeit with some areas needing improvement for a universally positive experience.
Hotel near Golf Courses
The hotel is located in Rochester-Chatham, offering convenient access to golf courses in the Medway area. It provides comfortable accommodation and is suitable for golf enthusiasts looking to explore the region's courses.
Family Friendly Hotel
This hotel is highlighted for its suitability for families, offering a friendly and welcoming environment. It is considered a great vacation spot and an awesome place for family stays.
Dog Friendly Hotel
This hotel allows pets of any size for an additional fee and welcomes both dogs and cats. The staff is noted for being warm and welcoming to pets.
Hotel with Parking
Free parking is available at this hotel. However, there is limited availability, height restrictions apply at certain times, and specific hours are noted for weekday parking (4 pm to 9 am).
Hotel for Honeymoon
Romantic Hotel
Accessible Hotel
Guest Reviews
Nestled between the historical towns of Rochester and Chatham, the St George Hotel boasts an enviable location, perfect for both tourists and business travelers. The hotel's position offers stunning views over the River Medway, making it a picturesque spot to unwind. Its proximity to major transport links, including Chatham rail station and local bus services, ensures easy access for those arriving by train or bus. Visitors praised the hotel's convenience for exploring key attractions, such as the historic Rochester Cathedral, the Chatham Dockyards and the lively high streets of both towns.
The hotel is within comfortable walking distance of various amenities, including shops, pubs and restaurants, making it a suitable base for exploring the local area. Guests found it effortless to attend events at nearby venues like the Central Theatre in Chatham, thanks to the hotel's strategic location. For those venturing farther afield, the hotel also provides a great starting point for trips to the Kent coast or even London.
Despite its central location, guests appreciated the peaceful ambiance of the hotel. Many cited the convenience of off-road parking and proximity to highways, which facilitated easy travel to other destinations. Whether one is visiting for leisure or work, the St George Hotel's excellent location seems to cater to a wide array of needs, offering both the charm of historic towns and the conveniences of urban living.
The breakfast experience at St George Hotel Rochester-Chatham generally received mixed reviews from guests. Many found the breakfast to be delicious, varied and plentiful, praising the hearty full English breakfasts and the presence of unlimited toast, jams, juices, tea and coffee. The cooked-to-order breakfast and full English options were well-liked with several guests noting the generous portions and the inclusion of breakfast in the room price as a positive aspect. The quality of food, particularly the breakfast, was often highlighted as excellent with some even stating it surpassed that of other notable hotel chains.
On the downside, several guests reported a lack of variety and found the breakfast options to be basic and sometimes poorly organized. Issues such as limited choices, no hot water for tea, greasy food and slow service were frequently mentioned. Some guests were disappointed with the breakfast service on weekends and noted problems like long waiting times and a lack of continental options.
Despite these inconsistencies, the breakfast was viewed by many as good value for money, tasty and well-cooked, making it a notable feature of their stay at the hotel. Overall, while improvements could be made, many guests enjoyed their breakfast experience and found it to be a satisfying start to their day.
St. George Hotel Rochester-Chatham's dinner service at its on-site restaurant has drawn both praise and criticism from its guests. On the positive side, many guests enjoyed exquisite meals with a diverse menu, highlighting classics like pie and mash and fish and chips. The food was often described as delicious, well-cooked and presented with good portions and reasonably priced, making it excellent value for money. Additionally, the bar food received commendations for its taste and portion size with an excellent selection of drinks available.
However, the restaurant has faced numerous operational challenges. Guests frequently mentioned the restaurant being closed unexpectedly, particularly during evening functions or due to the absence of a chef. This led to many guests having to seek alternative dining options nearby. Issues such as limited menu options, poor service and food availability during certain times were common complaints. Some guests found the drinks at the bar overpriced and the quality of breakfast and some dinner meals were also critiqued.
In summary, while the St. George Hotel offers potentially delightful meals when available, its inconsistency in service and frequent closures may necessitate planning alternative dining arrangements, especially during special events or late-night hours.
The rooms at St George Hotel Rochester-Chatham evoke mixed reactions from guests. On the positive side, many rooms are praised for being clean, comfortable and spacious, offering stunning river views which guests find particularly delightful. The decor, though often described as dated, doesn’t detract from the overall cleanliness and welcoming atmosphere of several rooms. Comfortable beds and ample storage space are noted, along with basic facilities like tea and coffee making provisions. Some rooms stand out with modern updates, adding to the comfort and appeal with beautiful views.
However, other reviews highlight significant drawbacks. Single and double rooms sometimes feel cramped and are in need of refurbishment, showing signs of wear and tear such as dirty carpets, cracked plaster and old-fashioned furnishings. Several guests noted issues with soundproofing, temperature control and outdated facilities, including TVs with poor reception and bathrooms that required maintenance. The cleanliness is inconsistently reported with some rooms described as filthy or having unpleasant odors. Additionally, the stark contrast between room photos and the actual state of the rooms upon arrival has led to disappointment for some guests.
Overall, while the hotel has potential with some rooms offering a pleasant stay and great views, the inconsistency in room quality and maintenance standards seems to detract from the overall experience for many guests.
St George Hotel Rochester-Chatham offers guests a mixed experience when it comes to their beds. On the positive side, many visitors found the beds to be comfortable with some praising them as very comfy, big and clean. Several reviews highlighted the beds being suitable for a good night’s sleep and perfect for short stays. Cleanliness also garnered commendations with mentions of the bed linen being clean.
However, comfort appears inconsistent. While some guests enjoyed a restful sleep on comfy, plush beds, others reported discomfort due to hard, lumpy or sagging mattresses. Pillows also seemed to be a hit or miss with instances of them being described as flat and hard detracting from the overall comfort for some visitors.
In terms of bed size, feedback varied with the double beds often being appreciated for their size, though there were mentions of beds being cramped or lacking headboards. Cleanliness of the bedding was inconsistent as well with occasional complaints about dirty sheets.
Despite the comfortable experiences reported by many, frequent mentions of beds needing updates indicate a need for better consistency in quality and maintenance to ensure a more universally positive experience.
The guest reviews for the St George Hotel Rochester-Chatham present a mixed picture regarding the cleanliness of the establishment. On the positive side, many guests noted that the rooms and the hotel overall were clean, tidy and comfortable. Clean rooms, fresh linens and clean towels being changed daily were frequently mentioned, along with particular commendation for clean bathrooms. Guests appreciated the hotel's general cleanliness, describing it as very clean with some noting that the cleaning staff did a good job in maintaining the rooms. Some rooms were spotlessly clean, well-maintained and had all the required amenities.
However, there were also notable concerns regarding cleanliness. Issues included filthy carpets, stained bedding and uncleaned rooms. Specific criticisms were raised about the general upkeep and maintenance of the property, such as dated furniture, rusty taps and unclean hallways with smells of damp and old smoke. Some guests experienced stale odors in non-smoking rooms, dirty skirting boards and grubby carpets. Although some areas were clean, the overall decor appeared tired with unfinished painting and cracks in the walls adding to the sense of neglect.
While the hotel's public areas, including the lift and hallways, sometimes received positive feedback for cleanliness, others found these same areas lacking. Complaints extended to uncleaned communal spaces, dirty restaurant paintwork and carpets with large stains. In particular, bathrooms were highlighted as needing refurbishment and undergoing insufficient cleaning.
Overall, the hotel garnered praise for particular aspects of cleanliness, but it clearly faces persistent issues that detract from a uniformly positive guest experience.
The staff at St George Hotel Rochester-Chatham have made quite the impression on guests with many highlighting their friendliness, helpfulness and welcoming nature. The reception team, in particular, received an abundance of praise for their accommodating and polite service. Notable mentions include specific staff members like Christina and Katie, who were described as amazing and exceptionally helpful.
Guests frequently noted that the staff went above and beyond to meet their needs, contributing to a home-like atmosphere. The hotel manager also received positive remarks for their pleasant and accommodating demeanor. While most interactions were positive, a few guests did encounter issues with service efficiency and felt some staff members were unresponsive or unfriendly at times. The breakfast service had mixed reviews with mentions of chaotic mornings.
Overall, the majority of guests felt welcomed and well cared for, thanks to the personable and dedicated staff who contributed greatly to their stay.
Guests had mixed experiences with the Wi-Fi at the St George Hotel Rochester-Chatham. Many appreciated the complimentary Wi-Fi and described it as good, very good and excellent in some areas with some guests finding it perfect for their needs. However, several guests reported issues, citing poor reception, unusable connectivity and the absence of Wi-Fi access in specific rooms or on the TV. In some instances, the internet connection was described as really poor or completely non-functional. Despite these challenges, the fact that Wi-Fi is offered for free was frequently noted and appreciated.
The St George Hotel in Rochester-Chatham offers mixed experiences when it comes to parking, albeit with several positive aspects. Many guests appreciated the convenience of on-site parking and highlighted the benefit of free, secure parking. The ease of access to parking spaces was noted by several reviewers with mentions of ample space at the back of the hotel. For many, the availability of private and secure parking added a layer of comfort during their stay.
On busier nights, guests were still able to find parking and the facility was frequently described as easy to navigate and handy. Others praised the generous parking capacity and found the parking facilities clean and well-maintained, making it a positive addition to their visit.
However, some challenges were noted. The car park entrance is quite steep and could be difficult to navigate, particularly emphasized by the steep, uneven hill leading to it. The upper level required repainting to better highlight raised kerbs, suggesting a potential safety issue. Limited spaces were a recurring concern with guests sometimes needing to park down the road or in nearby areas due to events or simply because all spaces were full. Some found the parking to be tight or tricky and instructions for locating the parking area were occasionally lacking.
Overall, while the St George Hotel provides various benefits with its free and secure parking, it may face capacity challenges, particularly during peak times or special events.
The St George Hotel Rochester-Chatham is highlighted for its suitability for families, offering a friendly and welcoming environment. Reviews consistently mention the hotel as a great vacation spot and an awesome place for family stays. With family-friendly services, guests feel safe and at home from the moment they enter the hotel. The hotel seems well-equipped for various family-related events, including family celebrations and work parties, enhancing the overall experience. Despite a few mentions of room cleanliness issues, the majority of reviews portray the hotel as a good choice for families seeking a comfortable and inviting stay.
St George Hotel Rochester-Chatham presents a mix of accessibility experiences for guests with disabilities. On the positive side, the hotel offers accessible room facilities, including wheelchair-friendly features and walk-in showers for disabled guests. Moreover, staff are accommodating to guests with disabilities, including those accompanied by service dogs and promptly fulfill requests for accessible rooms near lifts. Additionally, the hotel is favorably located for convenience.
However, several aspects of accessibility need improvement. The lift, while helpful, is narrow and can become difficult to use when the hotel is busy. Some guests found the car park entrance tight and the parking itself not adequately accessible with no designated disabled parking spots. Access through the main door and moving around the hotel can be challenging, especially for wheelchair users, due to cramped spaces and the ease of use of bathroom facilities.
While the hotel does offer accessible amenities, they fall short in creating an effortlessly accessible environment. Enhancements to parking, more spacious communal areas and improvements to door access would significantly benefit guests with mobility issues.
Located in Rochester-Chatham, the St George Hotel receives a mix of feedback from guests. While the hotel has provided special arrangements for guests traveling with pets, ensuring a good experience when restrictions arise, other aspects seem to lack consistency. Couples celebrating special occasions, such as anniversaries and honeymoons, have reported varying experiences. Some guests enjoyed their time in Rochester, although others found the accommodations lacking suitability for a honeymoon stay. There is an indication of disappointment regarding room conditions and overall expectations during significant celebrations, suggesting that the hotel might need to address some areas to enhance guest satisfaction, especially for those on special romantic trips.
The St George Hotel in Rochester-Chatham offers a mixture of experiences highlighted by its romantic charm. Despite some rooms being reported as small, the hotel features romantic views and a quiet ambiance suitable for a peaceful break. Guests have mentioned enjoying romantic rooms and a welcoming romantic entrance. For those seeking a special getaway, it provides the perfect settings for honeymoons and romantic holidays. Privacy is maintained with features like a shaded private party room and child-free zones. The hotel's library exudes romantic quality and romantic showers add to the intimate experience. Additionally, the hotel ensures rooms are kept clean for a comfortable stay.
The St George Hotel Rochester-Chatham is a dog-friendly establishment where guests can bring their dogs along. The staff are noted for being warm and welcoming, making even the smallest dog feel at home. The hotel is accommodating to guests with disabilities, including those who need a service dog. While some areas of the hotel, such as the rooms, show signs of wear and tear and there are mentions of unsuitable cleaning staff, the overall positive experience with the dog-friendly policies stands out. The hotel provides clean facilities and great parking close to the town center, although guests with dogs are advised that they may need to make alternative dining arrangements outside the dining room.
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Location
The hotel is within comfortable walking distance of various amenities, including shops, pubs and restaurants, making it a suitable base for exploring the local area. Guests found it effortless to attend events at nearby venues like the Central Theatre in Chatham, thanks to the hotel's strategic location. For those venturing farther afield, the hotel also provides a great starting point for trips to the Kent coast or even London.
Despite its central location, guests appreciated the peaceful ambiance of the hotel. Many cited the convenience of off-road parking and proximity to highways, which facilitated easy travel to other destinations. Whether one is visiting for leisure or work, the St George Hotel's excellent location seems to cater to a wide array of needs, offering both the charm of historic towns and the conveniences of urban living.
Breakfast
On the downside, several guests reported a lack of variety and found the breakfast options to be basic and sometimes poorly organized. Issues such as limited choices, no hot water for tea, greasy food and slow service were frequently mentioned. Some guests were disappointed with the breakfast service on weekends and noted problems like long waiting times and a lack of continental options.
Despite these inconsistencies, the breakfast was viewed by many as good value for money, tasty and well-cooked, making it a notable feature of their stay at the hotel. Overall, while improvements could be made, many guests enjoyed their breakfast experience and found it to be a satisfying start to their day.
Dinner
However, the restaurant has faced numerous operational challenges. Guests frequently mentioned the restaurant being closed unexpectedly, particularly during evening functions or due to the absence of a chef. This led to many guests having to seek alternative dining options nearby. Issues such as limited menu options, poor service and food availability during certain times were common complaints. Some guests found the drinks at the bar overpriced and the quality of breakfast and some dinner meals were also critiqued.
In summary, while the St. George Hotel offers potentially delightful meals when available, its inconsistency in service and frequent closures may necessitate planning alternative dining arrangements, especially during special events or late-night hours.
Rooms
However, other reviews highlight significant drawbacks. Single and double rooms sometimes feel cramped and are in need of refurbishment, showing signs of wear and tear such as dirty carpets, cracked plaster and old-fashioned furnishings. Several guests noted issues with soundproofing, temperature control and outdated facilities, including TVs with poor reception and bathrooms that required maintenance. The cleanliness is inconsistently reported with some rooms described as filthy or having unpleasant odors. Additionally, the stark contrast between room photos and the actual state of the rooms upon arrival has led to disappointment for some guests.
Overall, while the hotel has potential with some rooms offering a pleasant stay and great views, the inconsistency in room quality and maintenance standards seems to detract from the overall experience for many guests.
Beds
However, comfort appears inconsistent. While some guests enjoyed a restful sleep on comfy, plush beds, others reported discomfort due to hard, lumpy or sagging mattresses. Pillows also seemed to be a hit or miss with instances of them being described as flat and hard detracting from the overall comfort for some visitors.
In terms of bed size, feedback varied with the double beds often being appreciated for their size, though there were mentions of beds being cramped or lacking headboards. Cleanliness of the bedding was inconsistent as well with occasional complaints about dirty sheets.
Despite the comfortable experiences reported by many, frequent mentions of beds needing updates indicate a need for better consistency in quality and maintenance to ensure a more universally positive experience.
Cleanliness
However, there were also notable concerns regarding cleanliness. Issues included filthy carpets, stained bedding and uncleaned rooms. Specific criticisms were raised about the general upkeep and maintenance of the property, such as dated furniture, rusty taps and unclean hallways with smells of damp and old smoke. Some guests experienced stale odors in non-smoking rooms, dirty skirting boards and grubby carpets. Although some areas were clean, the overall decor appeared tired with unfinished painting and cracks in the walls adding to the sense of neglect.
While the hotel's public areas, including the lift and hallways, sometimes received positive feedback for cleanliness, others found these same areas lacking. Complaints extended to uncleaned communal spaces, dirty restaurant paintwork and carpets with large stains. In particular, bathrooms were highlighted as needing refurbishment and undergoing insufficient cleaning.
Overall, the hotel garnered praise for particular aspects of cleanliness, but it clearly faces persistent issues that detract from a uniformly positive guest experience.
Staff
Guests frequently noted that the staff went above and beyond to meet their needs, contributing to a home-like atmosphere. The hotel manager also received positive remarks for their pleasant and accommodating demeanor. While most interactions were positive, a few guests did encounter issues with service efficiency and felt some staff members were unresponsive or unfriendly at times. The breakfast service had mixed reviews with mentions of chaotic mornings.
Overall, the majority of guests felt welcomed and well cared for, thanks to the personable and dedicated staff who contributed greatly to their stay.
Wi-Fi
Parking
On busier nights, guests were still able to find parking and the facility was frequently described as easy to navigate and handy. Others praised the generous parking capacity and found the parking facilities clean and well-maintained, making it a positive addition to their visit.
However, some challenges were noted. The car park entrance is quite steep and could be difficult to navigate, particularly emphasized by the steep, uneven hill leading to it. The upper level required repainting to better highlight raised kerbs, suggesting a potential safety issue. Limited spaces were a recurring concern with guests sometimes needing to park down the road or in nearby areas due to events or simply because all spaces were full. Some found the parking to be tight or tricky and instructions for locating the parking area were occasionally lacking.
Overall, while the St George Hotel provides various benefits with its free and secure parking, it may face capacity challenges, particularly during peak times or special events.
Family
Accessible
However, several aspects of accessibility need improvement. The lift, while helpful, is narrow and can become difficult to use when the hotel is busy. Some guests found the car park entrance tight and the parking itself not adequately accessible with no designated disabled parking spots. Access through the main door and moving around the hotel can be challenging, especially for wheelchair users, due to cramped spaces and the ease of use of bathroom facilities.
While the hotel does offer accessible amenities, they fall short in creating an effortlessly accessible environment. Enhancements to parking, more spacious communal areas and improvements to door access would significantly benefit guests with mobility issues.
Honeymoon
Romantic
Dog Friendly
No, St George Hotel Rochester-Chatham doesn't have any pool.
No, a spa isn't available at St George Hotel Rochester-Chatham.
Yes, St George Hotel Rochester-Chatham welcomes dogs.
Yes, parking facilities are available at St George Hotel Rochester-Chatham.
No, St George Hotel Rochester-Chatham doesn't have a gym.
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