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Summary of reviewsBernstorff Castle Hotel, located amidst a vast and meticulously maintained park, offers a serene and almost fairy-tale-like setting that consistently leaves guests in awe. The beautiful surroundings, filled with lush gardens and expansive forest trails, are perfect for leisurely strolls and a quiet escape from city life, while still being conveniently close to Copenhagen. The hotel’s peaceful environment, coupled with its dog-friendly policies, makes it an excellent choice for nature lovers seeking tranquility with easy access to the city's attractions.
Accommodations at the hotel are clean and charming, harmonizing well with the park’s understated elegance. The rooms, described as spacious and clean with modern touches, have earned praise for their comfort, providing a cozy retreat. Some comments note the small room sizes and outdated decor, but the overall charm and historical ambiance largely compensate for these minor drawbacks.
The breakfast experience is generally lauded for its delicious and varied options served in a beautiful historical setting. Guests appreciate the excellent buffet, which includes a range of pastries, fresh fruits and hot items. The serene environment of dining in the castle, particularly on the terrace or with a garden view, further enhances the experience. Occasionally, breakfast items run out or the spread may lack variety, but the overall sentiment is positive.
Dinner and lunch options at the hotel are limited with some guests noting scarce and irregular offerings. However, the Sunday brunch is highly recommended and a nearby Italian restaurant provides an excellent alternative for meals outside the hotel. The polite and professional staff add to the pleasant dining experience, even though more robust on-site dining services would be beneficial.
Guests frequently commend the friendliness and accommodation of the hotel's staff. The team is described as polite, helpful and attentive with the exceptional service of certain members often highlighted. This high level of service creates a welcoming and relaxed atmosphere, significantly enhancing the overall guest experience.
WiFi at the hotel receives mixed reviews with some guests experiencing a stable connection, while others report instability and weak signals in certain areas. Improvements in this area would be welcomed to ensure a consistently reliable connection throughout the property.
Parking is noted as a strong point with ample free parking spaces available. Some concerns about lighting and navigation in the parking area are mentioned, but the convenience of free parking remains a significant advantage for guests.
Overall, Bernstorff Castle Hotel offers a picturesque retreat with its stunning natural setting, historic charm and high-quality service. Though there are areas for improvement, especially in dining options and modern amenities in the rooms, the positive experiences around the beautiful grounds, comfortable accommodations and exceptional staff make it a memorable destination for both leisure and business travelers.
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