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Summary of reviewsBest Western Plus Metepec & Suites receives generally positive feedback for its strategic location, making it a suitable choice for both business and leisure travelers. Guests appreciate its convenient proximity to Metepec and the airport, with easy access to major roads and public transport options. Cleanliness and friendly, attentive staff further enhance the guest experience, with an inviting and well-maintained atmosphere contributing positively to a stay here. The clean and spacious rooms, despite some design issues related to bathrooms, offer comfort to many guests.
The breakfast service is widely praised for its taste and quality, with guests enjoying generous portions and friendly service. Although there are some comments about limited options, most guests find value in the included meal. Staff consistently receive high marks for their kindness, professionalism, and efficient service, which positively impact guests' experiences.
However, certain areas require improvement. Wi-Fi connectivity is a common concern, with reports of low-speed, inconsistent internet service. The parking facilities also face critique due to limited space and inconvenient design. Family-friendliness is another area needing attention, particularly concerning privacy issues with bathroom designs and noise levels from nearby roads. Additionally, the beds receive mixed reviews, with a significant number of guests mentioning discomfort related to mattress quality and pillow conditions.
Overall, Best Western Plus Metepec & Suites offers a promising stay, with its strengths in location, staff service, and cleanliness. Nonetheless, addressing specific issues in facilities, privacy, and comfort could enhance the overall guest experience.
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