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Summary of reviewsMercure Lyon Est Chaponnay is a popular choice among travelers for its strategic and convenient location near the highway, making it particularly suitable for stopovers and business trips. Despite being in an industrial area, the hotel offers a quiet and pleasant environment, benefiting from free and secure enclosed parking. Its closeness to Eurexpo and key routes enhances its appeal for both leisure and business travelers.
The breakfast at the hotel receives largely positive feedback for its generous and delicious offerings, despite some opinions on limited variety and high pricing. The staff’s professionalism and warm service contribute significantly to the enjoyable breakfast experience. Dinner at the hotel's restaurant is highly praised for its quality meals, friendly ambiance and efficient service, though guests should note the closure of the restaurant on weekends.
The rooms are consistently noted for their cleanliness and comfort, featuring comfortable beds, spacious showers and useful amenities like hairdryers and kettles. Though some rooms can be smaller or face noise from the main road, the hotel generally provides a restful and convenient stay. The cleanliness throughout the hotel is generally exceptional with only occasional minor issues reported in some areas.
Guests frequently commend the staff's friendliness, professionalism and helpfulness, which greatly enhance the welcoming atmosphere. The hotel’s private, enclosed parking is appreciated for its security and accessibility, particularly for those traveling with electric vehicles.
Family-friendly features are also highlighted, including adjoining rooms, accommodating pets and a warm reception for children. Special amenities, such as extended breakfast hours, contribute to a convenient and enjoyable stay for families.
Overall, the beds are highly appreciated for their comfort, despite some minor criticisms regarding support. The hotel’s four-star rating receives mixed reviews with some guests feeling it falls short in certain areas such as room quality and amenities.
For business travelers, Mercure Lyon Est Chaponnay offers a practical location, well soundproofed rooms and good value for money, making it a favored choice for work-related trips. Despite a few mixed experiences, the overall consensus suggests a positive stay, particularly for those on the road or attending to business matters. Show more
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Categories
Hotel with EV Charging Stations
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
4-Star Hotel
Room Types
Standard Double RoomWith a modern décor, this air-conditioned room features free WiFi, satellite TV and a courtesy tray. It also includes a bathroom with a shower and a hairdryer.
Superior Double RoomWith a modern décor, this air-conditioned room features free WiFi, satellite TV, a courtesy tray a minibar with free soft drinks. It also includes a bathroom with a shower and a hairdryer.
Standard Twin RoomWith a modern décor, this air-conditioned room features free WiFi, satellite TV and a courtesy tray. It also includes a bathroom with a shower and a hairdryer.
Privilege Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room provides air conditioning, a private entrance, soundproof walls, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Superior Room with One Double Bed and SofaProviding free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with cable channels, a private entrance, soundproof walls and a tea and coffee maker. The unit offers 2 beds.
Guest Reviews
8.0
Very Good
Location
Mercure Lyon Est Chaponnay offers a strategic and convenient location, making it ideal for travelers seeking a stopover during long trips. Situated near the highway, the hotel provides easy access for those on the road, ensuring that guests can quickly get back on their journey the next morning. Its proximity to significant routes makes it particularly suitable for those heading south or back from vacation.
While the hotel is located in an industrial area, it remains a pleasant and quiet spot for an overnight stay. The proximity to Eurexpo and other meeting places makes it favorable for business travelers as well. Guests appreciated the free enclosed parking and the clean, cozy rooms that contribute to a peaceful atmosphere. The staff and overall service add to the positive experience, making it a convenient and well-situated choice for a transit stop or short visits.
Breakfast
The breakfast experience at Mercure Lyon Est Chaponnay receives a mix of opinions from its guests. Many reviews highlight the breakfast as very good, plentiful and generous with phrases such as excellent, top-notch and incredible used to describe it. Guests appreciated the comprehensive variety offered and mentioned it was very generous and delicious with great choices and amazing teas.
However, some guests felt that the breakfast lacked variety, stating it was not varied enough for a four-star hotel and noting a limited selection of items. Despite these critiques, the general consensus leans towards positive remarks with guests acknowledging the quality of the breakfast and the professionalism of the staff, especially the warm service from the reception team.
Overall, while there are areas for improvement, particularly in variety and pricing, the breakfast at Mercure Lyon Est Chaponnay is largely celebrated for its quality, generosity and the pleasant atmosphere it provides.
Dinner
The dining experience at Mercure Lyon Est Chaponnay receives generally positive feedback from guests. The hotel boasts a restaurant that many find to be very good with top-notch meals and a menu that offers excellent value for money. Guests appreciate the sought-after decor and nice ambiance, which contributes to a pleasant dining atmosphere. The restaurant staff are described as super friendly and their efficient service enhances the meal experience with food often being served quickly and of high quality.
Several reviewers highlighted the quality and variety of the meals, noting that the breakfast is delicious and there are plentiful lunch options with a lot of choices available. The dinner offerings have received high praise with some guests labeling their dining experiences as remarkable and top-notch. Those with specific dietary needs will be pleased to know that gluten-free options are available as well.
For those looking to dine nearby, a recommended steakhouse is conveniently located behind the hotel, known for its good quality and being within walking distance. However, potential diners should be aware that the hotel's restaurant is closed on weekends, including Saturday and Sunday evenings. Despite this, the restaurant's positive aspects leave a lasting impression, making it a highly recommended dining option for weekday stays.
Rooms
Mercure Lyon Est Chaponnay offers a mix of well-equipped rooms that consistently earn praise for their cleanliness and comfort. Guests frequently mention the comfortable beds and spotless condition of the rooms. The hotel ensures a good night's rest with perfectly soundproofed rooms. Spacious showers and nicely furnished rooms add to the experience. Amenities like hairdryers, kettles and complimentary tea or coffee contribute to the overall convenience.
While some rooms have been described as on the smaller side, they often still meet guests' expectations in terms of comfort and functionality. Noise levels can be an issue for rooms facing the main road. However, the private and ample free parking is a notable plus. The hotel is well-located with quiet rooms despite occasional noise reported by some guests.
The structure's cleanliness is impeccable and the staff's availability enhances the welcoming environment. Although some rooms could benefit from modern updates, the overall impression suggests a satisfactory stay for guests seeking comfort and convenience during their visit.
Beds
Guests consistently commend the beds at Mercure Lyon Est Chaponnay for their comfort, describing them as very comfortable with good and impeccable bedding quality. Many reviews highlight the large and super comfortable beds which ensure a good night's sleep. Positive mentions also include the cleanliness of the beds and the generally quiet environment which complements the comfortable bedding. However, a few guests noted that the bedding, while comfortable, lacked sufficient support and occasionally caused back pain. Additionally, there were isolated comments on room odors impacting the overall comfort. Despite these few critiques, the overall sentiment towards the sleeping accommodations is predominantly positive, emphasizing quality and comfort.
Cleanliness
The Mercure Lyon Est Chaponnay is often praised for its cleanliness, described consistently across reviews as a very clean establishment. Guests frequently highlight the hotel as immaculate with particular appreciation for the clean and well-decorated rooms. Visitors find the overall cleanliness and service to be very efficient and the hotel is described as tidy and secure.
Despite the generally high standards, not all reviews are without criticism. Some guests noted that certain areas, like the bar, required better upkeep, mentioning cobwebs and remnants of aperitifs. Additionally, there have been occasional reports of rooms being dusty or having issues with flies and mosquitoes. Even so, most feedback underscores the exceptional cleanliness of both rooms and the hotel at large, making it a comfortable and pleasant place to stay.
Staff
Mercure Lyon Est Chaponnay is consistently praised for its exceptional staff by guests. Reviewers highlight the team's friendliness, professionalism and attentiveness, making for a very welcoming atmosphere. Guests feel well-cared for, noting the staff's helpfulness and efficiency. The reception staff, in particular, receive positive mentions for their gracious welcome and quick assistance. Additionally, guests appreciate the language skills and knowledge of the staff, further enhancing the overall guest experience. The positive tone of the feedback reflects a high level of satisfaction with the courteous and charming team at the hotel.
Parking
Nestled conveniently close to the highway, Mercure Lyon Est Chaponnay offers guests a reassuring sense of security with its private, enclosed and locked parking facilities. For those driving electric vehicles, the hotel also provides the added convenience of four fast charging stations. Guests have highlighted the ample availability of free parking spaces, often directly in front of the hotel, making it accessible and stress-free. The locked gates ensure vehicles are secure overnight, a feature that many guests have found particularly valuable. Overall, the hotel's parking service, combining security and convenience, enhances the comfort of any stay, especially for those on road trips and stopovers.
Family
Mercure Lyon Est Chaponnay offers a family-friendly atmosphere conducive to gatherings and family weekends. The hotel provides practical arrangements such as adjoining rooms, which are ideal for traveling with elderly family members. Families can enjoy a leisurely breakfast until 11 AM, accommodating larger groups with ease. The friendly staff's warmth extends to children, making the stay pleasant for younger guests. Pet owners will appreciate that dogs are welcome in the dining room and that cats are also accommodated, ensuring no family member is left behind. While the room sizes are modest, they are well-suited for a comfortable overnight stay with pets.
4 Star
The reviews for Mercure Lyon Est Chaponnay indicate mixed feelings about its four-star rating. While some guests believe the hotel deserves its four-star designation, a significant number of reviewers felt the amenities and facilities are more in line with a three-star establishment. Common concerns include the quality of the rooms, which some guests felt were below the expected standard for a four-star hotel and dissatisfaction with the air conditioning with comments pointing out that it was turned off and not up to par for a hotel of this caliber. Additionally, there were mentions that the comfort provided was only minimal and that the hotel is overpriced given the current amenities. The overall sentiment suggests that the hotel's four-star rating might be seen as overrated by many guests.
Business
The Mercure Lyon Est Chaponnay is highly regarded for its excellent suitability for business travelers. The hotel offers good facilities and well soundproofed rooms, ensuring a comfortable stay. Guests appreciate the staff's availability and the efficient service they provide, be it at the reception or during breakfast. The hotel's location in a business park outside of Lyon makes it a convenient choice for those working in the area, offering easy access and ample parking. The overall experience is noted as being good value for money with several guests highlighting the hotel's charm and its suitability for business stays. While there have been some mixed experiences, the consensus remains largely positive, particularly for those traveling for work.
No, Mercure Lyon Est Chaponnay doesn't have any pool.
No, a spa isn't available at Mercure Lyon Est Chaponnay.
Yes, Mercure Lyon Est Chaponnay welcomes dogs.
Yes, parking facilities are available at Mercure Lyon Est Chaponnay.
No, Mercure Lyon Est Chaponnay doesn't have a gym.