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Summary of reviewsHotel L'Express enjoys a prime location that is both convenient and accessible, making it a favored resting spot for many travelers. Its close proximity to downtown Montreal and the Longueuil metro station allows guests to easily navigate the city without the hassle of highway travel. Positioned near main roads and key areas like the Olympic Park, it is a strategic choice for those relying on public transport or driving. Despite minor drawbacks such as noise and views of a nearby cemetery, the hotel’s competitive pricing and friendly staff enhance its appeal.
When it comes to breakfast, the hotel receives substantial praise. Guests have noted that the breakfast offerings were good to excellent, often exceeding expectations. Dining at the attached restaurant proved a delightful experience with delicious food and reasonably priced meals complimented by friendly service. Although there were occasional issues with availability and minor missing items like milk for coffee, the overall sentiment is positively inclined towards the breakfast experience.
However, the rooms at Hotel L'Express have received mixed reviews, leaning more towards the negative. While a few guests appreciated the cleanliness and found the décor charming, many others reported significant issues. Persistent cigarette odors, dirty rooms, stained furniture and unpleasant smells were common complaints. Functional problems such as broken beds, uncomfortable mattresses and inadequate ventilation further marred the experience. The outdated and often damaged furniture contributed to an overall unwelcoming atmosphere.
Cleanliness is another major point of contention. While some guests found their accommodations clean and acceptable, many others experienced poorly maintained rooms and subpar standards. Reports of dirty linens, dusty furniture, moldy carpets and stained bed sheets were frequent, creating a negative impression of the hotel's upkeep.
In contrast, the staff at Hotel L'Express received high praise for their friendliness, helpfulness and professionalism. Guests consistently lauded the team for their courteous and attentive service, which contributed to a pleasant stay. Despite a few minor remarks about less enthusiastic interactions during nighttime, the general consensus is that the staff creates a warm and welcoming atmosphere.
The beds also garnered mixed feedback. Some guests praised the comfort and cleanliness, while others criticized the mattresses for being thin, hard and uncomfortable. Issues with stained and unsanitary bedding further detracted from the overall experience. Although some visitors found the beds adequate, there is a clear need for updates and better maintenance to meet guest expectations.
Overall, Hotel L'Express excels in its location and staff service but faces notable challenges with room quality and cleanliness. Improving these aspects could significantly enhance the guest experience and elevate the hotel’s standing.
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