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Summary of reviewsCrowne Plaza Airport by IHG, emerges as a top choice for travelers looking for convenience and comfort near Tocumen International Airport. Guests consistently praise its prime location, which is just a short 5 to 10-minute drive from the airport and bolstered by a free and efficient shuttle service. This proximity makes it a favored option for layovers and quick stopovers, enabling easy and swift transit for early morning or late-night flights.
The hotel's breakfast has received widespread acclaim for its variety and deliciousness. Available from 6:00 am, it features a broad array of options like fresh fruit, eggs made to order and an omelet station. Despite some minor critiques on variety and cost, the breakfast experience is largely satisfactory, enhanced by excellent service from the attentive staff.
Dinner experiences, while praised for particular dishes like ceviche and tacos during themed nights, have room for improvement. Some guests pointed out the limited and repetitive menu, occasional quality issues and the buffet being somewhat overpriced. Nevertheless, the friendly and professional staff add a positive touch to the dining experience.
The rooms are highlighted for their comfort, spaciousness and modern amenities. Despite minor maintenance concerns and occasional reports of unpleasant odors or insufficient amenities like mini-fridges and towels, the rooms' cleanliness and overall convenience contribute to a positive stay. Guests appreciate the quiet environment and effective air conditioning, valuing the hotel's strategic location near the airport.
Cleanliness is a standout feature with the hotel earning high marks for its pristine rooms and common areas. Though some reviews mention occasional issues like musty odors or cleanliness lapses, the overall sentiment is positive, reinforcing the hotel's commitment to maintaining a clean and welcoming environment.
The staff are frequently lauded for their friendliness, professionalism and efficient service. From the reception to housekeeping and shuttle drivers, employees are noted for their courteous and helpful demeanor, significantly enhancing the guest experience.
The free wifi service generally meets guests' expectations, particularly appreciated in the shuttle, though there are occasional connectivity issues, particularly on higher floors. The gym, open 24 hours, is well-equipped and spacious, providing a convenient option for fitness enthusiasts, despite minor improvements needed, like ensuring a steady supply of water and towels.
The hotel's pool is another highlight, praised for its size, cleanliness and inviting atmosphere. Families, in particular, find it enjoyable. While some guests mention it could be occasionally cold or crowded, its overall reception is positive, adding to the hotel's family-friendly appeal.
Parking is ample, convenient and secure with free options and valet service available, enhancing the overall hassle-free experience, especially with the reliable shuttle service to and from the airport.
Families find the hotel especially accommodating with amenities like the pool and playground providing ample entertainment for children. Room configurations suitable for families and a generally welcoming environment make it an ideal choice for family travel.
In conclusion, Crowne Plaza Airport by IHG, is a highly recommended option for travelers prioritizing convenience, comfort and proximity to Tocumen International Airport. Despite room for improvement in certain areas, the overall positive feedback on location, cleanliness, staff service and family-friendly amenities makes it a preferred choice for transit passengers and families alike.
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