Summary of reviews related to the 'Pool' categoryThe pool facilities at Hotel Senhora do Castelo have garnered high praise from guests. The indoor pool is frequently mentioned as a great option with many describing it as pleasant and nice. Guests appreciated the heated pool, noting that the water was at an ideal temperature. The children's pool also received positive feedback, making it a family-friendly choice. Although access to the outdoor pool could be challenging due to a path with stairs, the overall experience of the pools was highly rated. Additionally, the magnificent views, the accommodating staff and other amenities such as the tennis court contributed to the overall enjoyable experience. Despite one instance where the pool was used for an event without informing guests, the consensus leaned heavily towards satisfaction and comfort, especially with the pool and accompanying facilities. Show more
Summary of reviews related to the 'Pool' categoryTucked away in the serene setting of the Colmeal Countryside Hotel, the pool offers a captivating retreat for guests seeking relaxation and refreshment. Its beauty is often highlighted, making it a standout feature of the hotel. The pool's well-conceived location within the complex allows guests to fully appreciate its charm and enjoy quality downtime. Surrounded by a pleasant and inviting area, it becomes an ideal spot to unwind, especially on hot summer days.
The pool boasts impeccable cleanliness and is well-maintained, with the added convenience of towels provided in the rooms. For those who prefer invigorating dips over heated waters, the pool provides a refreshing experience thanks to its continuous flow of water. While some guests find the water cold even under the afternoon sun, this feature makes it particularly refreshing during the region's warm days, offering an excellent refuge for relaxation and leisure. Show more
Read review summaries for all categories
Show more
Questionnaire
Location of the pool:Outdoor pool
Is it a pool of special type?
Separate shallow children's pool
In the pool there is also:
an area designated for children
When is the pool open?From 15 May to 15 September
Opening hours:24 hours
The pool also has:
Lifesaving equipment
Blow-up pool toys
spring water
Around the pool, there are also available:
Showers
WC
Changing facilities
Towels
Sunbeds
Umbrellas
Spa facilities
Sauna
The water of the pool is sanitized using:
Minerals
UV system
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Holiday Park with Swimming Pool Heated Pool Indoor Pool
The chalet provides guests access to a swimming pool. Guests can also enjoy the views from a terrace and garden.
Show more
Summary of reviews related to the 'Pool' categoryLuna Chalets da Montanha in Serra da Estrela offers a swimming pool that comes with mixed reviews from its guests. Many visitors noted that there is an additional cost, often €15 per person per day, to use the pool, which they found excessive and unexpected. It seems a shared sentiment that chalet guests should have complimentary access to the pool, similar to hotel guests, as they are part of the same complex. This extra fee has been a point of frustration for many, especially families and those who stay in the chalets, driving some to consider it too high for the value provided.
Some guests also reported issues with the condition of the pool, mentioning excessive chlorine levels that caused physical irritation and others found the pool to be small and not up to the expected standards, despite some promotional materials that suggested otherwise. Moreover, the requirement to wear swimming caps, which are also sold for a fee, added to the grievances.
Overall, while the pool has potential and could offer a pleasant experience, the additional cost and some aspects of pool maintenance do not seem to justify the price tag for many of the visitors. More transparency and inclusiveness regarding pool access might enhance the overall guest experience at this otherwise charming destination. Show more
The hotel offers a heated indoor/outdoor pool, providing unique sensations for those who enjoy swimming in mountainous altitudes. It is situated a short distance from the ski resort and in the heart of the Serra da Estrela Natural Park, making it ideal for both summer and winter activities. The hotel also features a restaurant with local cuisine.
Show more
Summary of reviews related to the 'Pool' categoryLuna Hotel Serra da Estrela's pool receives mixed reviews from guests, but several positive aspects stand out. Visitors often appreciate the pool's cleanliness and size, highlighting it as a tranquil and enjoyable space to relax, especially after a day of activities. The indoor pool is particularly noted for being warm and pleasant, although not as heated as some guests expected.
The pool area, complete with amenities like lounge chairs and a child's play area, often makes a good impression despite some noting that specific areas could be better maintained. Families find the pool enjoyable and its heated nature is praised even though some reviews mention the temperature could be improved. Despite the attraction of the heated pool, various guests reported inconsistencies with the heating system, sometimes finding the pool water to be colder than desired.
Facilities at the pool, including changing rooms, are generally considered well-maintained. However, a few comments suggest additional improvements could be made, such as better pool insulation and more thorough cleaning at times. Restrictions on access to external areas and a lack of towels in the rooms have also been pointed out with some guests finding it inconvenient that pool and sauna areas close earlier in the evening.
Overall, while the pool at Luna Hotel Serra da Estrela is seen as a pleasant and often divine retreat, balancing its positive traits with some operational improvements could enhance guest satisfaction further. Show more
