Luna Chalets da Montanha - Serra da Estrela
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Summary of reviewsLuna Chalets da Montanha - Serra da Estrela is a charming retreat located in the scenic Penhas da Saúde area of Serra da Estrela. The chalets offer breathtaking panoramic views and provide a tranquil environment perfect for nature enthusiasts and those seeking a peaceful escape. Nestled on a mountain, guests have easy access to ski lifts, hiking trails, natural pools and renowned restaurants, making it an excellent base for exploring the central massif of Serra da Estrela.
Guests consistently praise the chalets for their comfort and cozy atmosphere. The picturesque surroundings and serenity of the location enhance the overall experience, creating a restful and scenic stay. The chalets are spacious and well-equipped with modern amenities including comfortable beds, efficient heating and well-maintained kitchens. This makes them suitable for families and those desiring a home-like environment during their stay.
The breakfast experience has mixed reviews but is generally appreciated for being generous with fresh products. However, some guests find the system of breakfast served in lunch boxes to be inconvenient and not up to par with the hotel's four-star rating. On the other hand, the dinner experience receives praise for the convenience of room service and the charm of dining on the terrace, despite some remarks on the high cost and limited variety.
Cleanliness of the chalets is noted positively for the most part, though there are mentions of areas needing more thorough cleaning and maintenance, such as dusty corners and poorly maintained exteriors. The staff is frequently highlighted for their friendliness, warmth and professionalism, often going above and beyond to ensure a positive experience for guests.
In terms of digital amenities, the WiFi service is generally reliable and offers good download speeds with only a few reports of connectivity issues. The indoor pool, while visually appealing, attracts criticism for its additional cost, cold water and high chlorine levels, which some guests find unreasonable.
Overall, Luna Chalets da Montanha - Serra da Estrela is celebrated for its stunning mountain views, tranquility, comfortable accommodations and helpful staff. It offers an ideal getaway for those keen on immersing themselves in the natural beauty and outdoor activities of Serra da Estrela, although there are areas such as breakfast service, pool access and general upkeep that could benefit from improvements.
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Guests consistently praise the chalets for their comfort and cozy atmosphere. The picturesque surroundings and serenity of the location enhance the overall experience, creating a restful and scenic stay. The chalets are spacious and well-equipped with modern amenities including comfortable beds, efficient heating and well-maintained kitchens. This makes them suitable for families and those desiring a home-like environment during their stay.
The breakfast experience has mixed reviews but is generally appreciated for being generous with fresh products. However, some guests find the system of breakfast served in lunch boxes to be inconvenient and not up to par with the hotel's four-star rating. On the other hand, the dinner experience receives praise for the convenience of room service and the charm of dining on the terrace, despite some remarks on the high cost and limited variety.
Cleanliness of the chalets is noted positively for the most part, though there are mentions of areas needing more thorough cleaning and maintenance, such as dusty corners and poorly maintained exteriors. The staff is frequently highlighted for their friendliness, warmth and professionalism, often going above and beyond to ensure a positive experience for guests.
In terms of digital amenities, the WiFi service is generally reliable and offers good download speeds with only a few reports of connectivity issues. The indoor pool, while visually appealing, attracts criticism for its additional cost, cold water and high chlorine levels, which some guests find unreasonable.
Overall, Luna Chalets da Montanha - Serra da Estrela is celebrated for its stunning mountain views, tranquility, comfortable accommodations and helpful staff. It offers an ideal getaway for those keen on immersing themselves in the natural beauty and outdoor activities of Serra da Estrela, although there are areas such as breakfast service, pool access and general upkeep that could benefit from improvements.
Holiday Park with Swimming Pool
The chalet provides guests access to a swimming pool. Guests can also enjoy the views from a terrace and garden.
Heated Pool Indoor Pool
Holiday Park with Tennis Courts
Holiday Park with Indoor Pool
Holiday Park with Heated Pool
About Luna Chalets da Montanha - Serra da Estrela
License: 35286/AL
Guest Reviews
Location
Guests frequently highlight the tranquility and pure air of the surrounding area, making it perfect for a relaxed vacation. The peaceful environment, coupled with the well-equipped and comfortable chalets, ensures a restful stay. The proximity to main points of interest, including the natural pools and renowned restaurants, adds to the convenience and allure of this destination.
Many reviews praise the stunning views from the chalets with the landscape described as nothing short of dazzling. The serene mountain ambiance enhances the overall experience, making it a perfect getaway for nature enthusiasts and those seeking a peaceful retreat.
The chalets themselves are noted for their comfort and cozy atmosphere, fitting seamlessly into the beautiful surroundings. The strategic location also makes it an excellent starting point for exploring the natural wonders of the Serra da Estrela national park. Whether covered in snow during winter or offering lush green vistas in warmer months, the area provides a picturesque escape year-round.
In summary, Luna Chalets da Montanha is celebrated for its spectacular mountain views, tranquility and convenient access to outdoor activities, making it an excellent choice for anyone looking to immerse themselves in the natural beauty of Serra da Estrela.
Breakfast
However, several guests highlighted significant issues. The main point of contention was the lack of a buffet breakfast or the option to have breakfast in the hotel's dining room, which was misleadingly advertised as included in the room rate. Instead, breakfast is served in a lunch box that needs to be picked up at the hotel reception, a system that some found convenient but others saw as subpar for a 4-star establishment. There were also mentions of limited options, poor presentation and at times, expired products in the breakfast boxes.
Moreover, the added cost for what some felt was an inadequate breakfast was a recurrent complaint, compounded by the fact that some guests were not able to book breakfast at all due to availability issues. Overall, while the breakfast offerings had their merits, there were notable areas in need of improvement to align with guest expectations and the hotel's star rating.
Dinner
Room service and takeaway meals from the hotel were also positively reviewed, making dining convenient for those who prefer to eat in their rooms. The restaurant's medieval buffet received praise for being satisfactory with specific mentions of the good quality cheese and salad. Breakfast generally left a good impression, complemented by the occasional mention of a great dinner.
However, some guests found the restaurant prices to be very expensive with the quality not always matching the high cost. The lack of variety and availability at the buffet, particularly with desserts, was noted, as well as inconsistent presentation and a staff tendency to prematurely clear plates. For those on a tighter budget, buying and cooking in the chalets’ equipped kitchens was recommended as a better alternative.
Rooms
The picturesque setting and tranquil environment contribute to a peaceful vacation experience. The chalets are well-maintained, clean and provide all necessary amenities, including air conditioning and multiple bathrooms. The individual chalets offer privacy and are particularly suitable for family getaways, accommodating up to six people comfortably.
However, some guests have noted that while the chalets are beautiful and cozy, they exhibit signs of wear and tear and could benefit from renovations. Issues such as outdated fixtures, lack of basic kitchen utensils and noise insulation can detract from the stay. There have been mentions of discomfort due to noise from wind and external air conditioning units, as well as minor cleanliness issues such as spider webs and dirt in certain areas.
Despite these drawbacks, most visitors agree that the overall experience is positive, highlighted by the friendly and helpful staff, the excellent location near the mountains and the breathtaking views from the chalets. The blend of nature, tranquility and the rustic charm of the wooden cottages creates a memorable escape in the heart of Serra da Estrela.
Beds
However, some guests mention a lack of pillows and note that occasionally a bed requires a mattress topper to avoid feeling the springs. While most beds receive positive feedback, a few reviews point out issues with worn-out mattresses, requiring additional blankets to improve comfort. Despite these minor drawbacks, the majority of guests seem to enjoy restful nights on the comfortable beds provided.
Overall, Luna Chalets da Montanha stands out for its cozy and comfortable bedding, making it a good choice for those prioritizing restful sleep during their visit to Serra da Estrela.
Cleanliness
Staff
Guests often mention the welcoming atmosphere and the efficient handling of check-ins and other requests. The domestic staff also receive high marks for their friendliness and attentive service, contributing to the overall pleasant experience. Despite some isolated complaints about unresponsive or unfriendly staff, the overwhelming majority of reviews commend the team for their dedication to providing a positive, guest-centered experience.
The location of the chalets, adjacent to the mountain, along with the practical benefits like easy parking and overall cleanliness, round out the positive feedback. The combination of the beautiful surroundings and the friendly, helpful staff seems to leave a lasting impression on visitors, making Luna Chalets da Montanha a recommended stay for travelers seeking both comfort and excellent service in Serra da Estrela.
Wi-Fi
However, there were occasional reports of unreliable internet and connectivity issues. Some guests found the connection slow or frequently failing, describing it as poor at times. Despite these few negative remarks, the internet was largely functional for many with several reviews mentioning that the WiFi was fine or working perfectly.
In addition to WiFi specifics, it is clear from the feedback that the establishment also provides good TV channels, adding to the overall digital amenities available to guests.
Pool
Some guests also reported issues with the condition of the pool, mentioning excessive chlorine levels that caused physical irritation and others found the pool to be small and not up to the expected standards, despite some promotional materials that suggested otherwise. Moreover, the requirement to wear swimming caps, which are also sold for a fee, added to the grievances.
Overall, while the pool has potential and could offer a pleasant experience, the additional cost and some aspects of pool maintenance do not seem to justify the price tag for many of the visitors. More transparency and inclusiveness regarding pool access might enhance the overall guest experience at this otherwise charming destination.
Indoor Pool
Another recurring point is the pool's temperature with several guests noting that the water was cold. The high chlorine levels also garnered criticism. Despite these issues, some guests appreciated that the pool access included for children as part of the stay.
In summary, although the indoor pool is a visually appealing feature of the hotel, the additional costs and comfort issues such as water temperature and chlorine levels may detract from the overall experience.
Yes, Luna Chalets da Montanha - Serra da Estrela has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Luna Chalets da Montanha - Serra da Estrela.
No, Luna Chalets da Montanha - Serra da Estrela doesn't allow dogs.
No, parking facilities aren't available at Luna Chalets da Montanha - Serra da Estrela.
No, Luna Chalets da Montanha - Serra da Estrela doesn't have a gym.
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