Hotel Pestana Cascais Ocean & Conference Aparthotel
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Summary of reviewsHotel Pestana Cascais Ocean & Conference Aparthotel is widely appreciated for its remarkable location and overall positive experience. Situated near the coastline, the hotel offers stunning ocean views and convenient access to nearby attractions such as Guincho Beach, Boca do Inferno and Cascais' old town. Numerous restaurants and markets are within easy reach, coupled with tranquil outdoor spaces like well-maintained gardens and a delightful pool area and a free shuttle service that easily connects guests to the city center. The proximity to public transportation to Lisbon further enhances its appeal.
Guests frequently praise the hotel's breakfast for its variety and quality with an abundant and well-stocked buffet catering to a range of tastes. However, dinner has garnered consistent criticism for its lack of variety and quality relative to its high price, prompting guests to explore dining options outside the hotel.
The rooms are described as spacious, clean and comfortable with useful amenities such as mini-kitchens and fridges. Sea views from many rooms and sizable balconies add to guests' enjoyment. While some rooms may benefit from modern updates, the hotel's effective daily cleaning service and responsive staff ensure a pleasant stay.
Cleanliness is a standout feature with spotless rooms and well-maintained public areas contributing to the hotel's high hygiene standards. Although the building and some furnishings may need updating, the overall upkeep remains commendable.
The staff receives high marks for their friendliness, professionalism and attentiveness. Guests note the personnel's efficiency and helpful nature, which significantly enhances the overall hotel experience.
However, the free WiFi service varies in quality with stronger connections in common areas and less reliable service in individual rooms and outdoor spaces. The gym, while adequate and well-equipped, also showed mixed reviews regarding its size, equipment condition and cleanliness.
The pool areas, both indoor and outdoor, are well-received for their size, cleanliness and inviting atmosphere, though temperature issues and occasional maintenance work affected the indoor pool's usability.
The spa facilities offered receive mixed reviews with some appreciating the amenities like the steam sauna and Turkish bath, while others found the area lacking in cleanliness and functionality, prompting calls for significant improvements.
Sports facilities such as tennis and paddle courts add recreational value to the hotel, although some feedback suggests a need for better maintenance and availability.
The parking facilities are frequently praised for their convenience and security, offering free, ample and hassle-free parking options that add to the comfort and ease of staying at Hotel Pestana Cascais.
Overall, Hotel Pestana Cascais Ocean & Conference Aparthotel is a compelling choice for visitors seeking a picturesque, relaxing environment complemented by excellent staff and amenities, despite some areas requiring enhancement.
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Guests frequently praise the hotel's breakfast for its variety and quality with an abundant and well-stocked buffet catering to a range of tastes. However, dinner has garnered consistent criticism for its lack of variety and quality relative to its high price, prompting guests to explore dining options outside the hotel.
The rooms are described as spacious, clean and comfortable with useful amenities such as mini-kitchens and fridges. Sea views from many rooms and sizable balconies add to guests' enjoyment. While some rooms may benefit from modern updates, the hotel's effective daily cleaning service and responsive staff ensure a pleasant stay.
Cleanliness is a standout feature with spotless rooms and well-maintained public areas contributing to the hotel's high hygiene standards. Although the building and some furnishings may need updating, the overall upkeep remains commendable.
The staff receives high marks for their friendliness, professionalism and attentiveness. Guests note the personnel's efficiency and helpful nature, which significantly enhances the overall hotel experience.
However, the free WiFi service varies in quality with stronger connections in common areas and less reliable service in individual rooms and outdoor spaces. The gym, while adequate and well-equipped, also showed mixed reviews regarding its size, equipment condition and cleanliness.
The pool areas, both indoor and outdoor, are well-received for their size, cleanliness and inviting atmosphere, though temperature issues and occasional maintenance work affected the indoor pool's usability.
The spa facilities offered receive mixed reviews with some appreciating the amenities like the steam sauna and Turkish bath, while others found the area lacking in cleanliness and functionality, prompting calls for significant improvements.
Sports facilities such as tennis and paddle courts add recreational value to the hotel, although some feedback suggests a need for better maintenance and availability.
The parking facilities are frequently praised for their convenience and security, offering free, ample and hassle-free parking options that add to the comfort and ease of staying at Hotel Pestana Cascais.
Overall, Hotel Pestana Cascais Ocean & Conference Aparthotel is a compelling choice for visitors seeking a picturesque, relaxing environment complemented by excellent staff and amenities, despite some areas requiring enhancement.
Hotel near Golf Courses
Located in Cascais, this aparthotel offers good proximity to both the Quinta da Marinha Golf Course and the Oitavos Dunes Golf Course, making it a practical choice for golf excursions.
Hotel for Honeymoon
Offering ocean views and conference facilities, this aparthotel provides a mix of convenience and comfort. The spacious apartments and ocean views make it a suitable option for a relaxed honeymoon.
Family Friendly Hotel
As an aparthotel, it provides apartment-style accommodations that are ideal for families needing more space and self-catering facilities. Ocean views and conference facilities add to the appeal.
Romantic Hotel
Offers apartment-style accommodations with ocean views. Its convenient location and range of amenities make it a good choice for couples who want a comfortable and self-sufficient stay.
Hotel with Swimming Pool
Offers comfortable apartments with access to a pool, making it suitable for longer stays. The location is convenient for both leisure and business travelers.
Indoor Pool Outdoor Pool
Business Hotel
This aparthotel is designed for both leisure and business, offering conference facilities. It has a business center and is equipped to host meetings, providing convenience for business travelers. The hotel is close to many points of interest.
Hotel with Parking
This aparthotel provides convenient parking options for guests, suitable for both holidaymakers and those attending events.
Accessible Hotel
Being an aparthotel, it potentially offers accessible apartments with features like adapted kitchens and bathrooms. It may also have accessible conference facilities.
Hotel with Gym
This aparthotel includes gym facilities, though some guests have noted that the gym is small and the equipment could use updating. It also has outdoor and indoor pools.
4-Star Hotel
This aparthotel is ideally located near the ocean and offers conference facilities. It is suitable for both leisure and business travelers. The hotel provides a blend of comfort and convenience.
Hotel with Outdoor Pool
This aparthotel features an impressive pool area with both indoor and outdoor swimming pools. The outdoor pool is noted for being large and inviting, with comfortable sun loungers and a poolside bar.
Hotel with Indoor Pool
This hotel is confirmed to have an indoor pool, offering a reliable option for guests seeking this amenity.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel with Tennis Courts
About Hotel Pestana Cascais Ocean & Conference Aparthotel
License: 4951
Guest Reviews
Location
Despite being slightly far from the city center—a 25-35 minute walk—many find the location ideal for achieving a peaceful and quiet environment, away from the bustling tourist areas. However, the hotel offers a free shuttle service to help guests reach central Cascais effortlessly. Public transportation to Lisbon is also easily accessible, making this hotel a convenient base for exploring the broader region.
The outdoor spaces, including well-maintained gardens and a delightful pool area, add to the tranquil ambiance. Additionally, guests appreciate the friendly and helpful staff, good breakfast options and overall great facilities offered by the hotel. The proximity to the sea, picturesque promenades and the quiet neighborhood further elevate the attractiveness of this location for anyone looking to enjoy a relaxing visit to Cascais.
Breakfast
Dinner
While some guests did appreciate the good quality of the food, these comments were overshadowed by numerous accounts of cold dishes and a lack of healthy and vegetarian options. Additionally, the absence of beverages, including coffee with half-board meals has left some patrons feeling short-changed. The cost of dinner, described by several reviewers as exorbitant, does not seem to match the perceived value of the dishes offered.
Many guests opted to dine outside the hotel after disappointing experiences, finding better value and a greater variety of options elsewhere. The restaurant’s ambiance and dated decor also drew critique and the service has been inconsistent with reports of unfriendly and inattentive staff.
In summary, while the location and overall facilities of the Hotel Pestana Cascais receive praise, the dinner offerings appear to fall short of expectations for many visitors, particularly given the associated costs. Prospective guests might consider exploring nearby dining options to complement their stay.
Rooms
Though the rooms are generally described as comfortable, some aspects could benefit from updating; several visitors noted the dated décor and the need for renovations. The bathrooms, while clean, are often described as small and outdated with some furnishings showing signs of wear. Noise is another occasional issue with a few guests mentioning disturbances from air conditioning units or neighboring rooms.
Despite these drawbacks, the overall room experience is positive with amenities like comfortable beds, modern decoration in some renovated units and efficient daily cleaning services receiving frequent commendations. Moreover, the helpful and attentive staff contribute significantly to an enjoyable stay, ensuring guest comfort and satisfaction.
In essence, the rooms at Hotel Pestana Cascais offer a blend of spacious comfort and practicality, accompanied by remarkable views, although they may require some modern touches and enhancements.
Beds
However, not all feedback was positive. Some guests found the mattresses too soft or too firm for their liking and there were mentions of old or worn-out mattresses causing discomfort. A few reviews noted that the beds did not meet the expected standards for a 4-star hotel with issues such as spring mattresses being uncomfortable and separate beds not ideal for all guests. Additionally, some mentioned that the pillows were either too soft or uncomfortable.
In conclusion, while many guests found the bedding at Hotel Pestana Cascais to be comfortable and conducive to a good night's sleep, there were notable exceptions where beds and pillows did not meet expectations, suggesting room for improvement in consistency and quality.
Cleanliness
The hotel maintains cleanliness not only inside the rooms but also in its outdoor facilities, such as the pool area, sauna and gardens. Despite the building and furniture being somewhat old and in need of updates and minor maintenance, the overall upkeep and cleanliness are highly commended. Moreover, the clean facilities and daily fresh towels contribute to the guests' comfort and satisfaction.
However, there are some mixed opinions. While many guests find the rooms and premises very clean, there are occasional mentions of lapses in cleaning services, such as dust under beds, stained mattresses and neglected balcony areas. Some features, like the outdoor pool area and certain public spaces, have been highlighted for requiring improvements in maintenance and cleanliness.
Overall, guests recognize the remarkable cleanliness of Hotel Pestana Cascais Ocean & Conference Aparthotel, often coupled with the helpful and attentive service of the staff, making it a comfortable and appealing option for visitors.
Staff
Visitors appreciate the staff's dedication, availability and the efficient manner in which they handle requests. The hotel’s personnel are described as responsive and proficient, consistently contributing to a pleasant and comfortable stay for guests. The concierge and bar staff also receive commendations for their helpfulness and pleasant demeanor. Despite some isolated incidents of dissatisfaction, the overwhelming majority of reviews emphasize the courteous and friendly attitude of the hotel team, making it a standout feature of their stay.
Wi-Fi
Spa
However, the overall sentiment towards the spa was far from glowing. Many guests found the spa area to be in poor condition with dated facilities and a lack of appealing ambiance. Issues such as the absence of bathrobes, towels and slippers compounded the visitors' dissatisfaction. The sauna was specifically criticized for being degraded and some guests described the indoor pool as not very heated and the whole area as cold. The jacuzzi and other spa features were frequently out of order, reducing the functionality of the spa significantly.
Cleanliness was another major concern with numerous reports of mould, dirt and even a strong smell of urine and cigarette smoke affecting the experience. Some guests were so disconcerted by their experience that they suggested the spa should be shut down for safety reasons.
In summary, while there are some redeeming features in the spa facilities, many guests found their experience to be far from the relaxing retreat they had anticipated with significant room for improvement in both maintenance and amenities.
Gym
Pool
The indoor pool has received mixed comments; while it is clean and pleasant for some, others mention that the water can be quite cold, making it less comfortable for prolonged use. There are reports of maintenance work affecting the indoor pool area at times, causing some inconvenience.
Children are not left out as there are splash pools and kid-friendly facilities, allowing families to relax and enjoy. Guests often highlight the extensive pool area and the lovely garden settings that surround it, which add to the overall enjoyable atmosphere of the hotel's leisure amenities.
Despite occasional remarks about water temperature and maintenance issues, the pools generally contribute positively to guests' stays, offering a great combination of relaxation and fun under the Portuguese sun.
Tennis
Parking
Several guests noted the plentiful parking availability, which often includes indoor parking that is described as a nice perk. The hotel's location also adds to the ease of parking with sufficient spaces near the entrance.
While most feedback is favorable, a few guests did express concerns about limited parking, especially when the hotel reaches full capacity. Some also mentioned that parking at night could be more complicated and there were instances of difficulty finding a spot when demand is high.
Overall, however, the free, private parking facilities enhance the guest experience, offering a stress-free element to the stay at this hotel.
Family
Children particularly enjoy their time here, finding joy in amenities like the children's pool. The overall atmosphere is decidedly family-friendly, promoting a peaceful family vacation experience. Facilities like the indoor pool, despite not being heated, add to the family-centric appeal of the hotel. Although some family rooms could benefit from updates, their large size and functional setups are appreciated by many guests.
Moreover, the hotel's close proximity to the sea and the inclusion of free parking are significant perks for families. Breakfast also receives favorable mentions, contributing to the overall satisfaction of the family stay. Given its suitability for families with children under 10, the aparthotel succeeds in creating a welcoming and enjoyable environment for family vacations.
4 Star
On the positive side, the hotel is recognized for its convenient location and clean environment. Some guests appreciated the complimentary shuttle into Cascais and acknowledged the modern aspects of the property. The staff received mixed but generally positive feedback with some being described as amazing and top-notch. Overall, while there are commendable aspects to Hotel Pestana Cascais, there are significant gaps in maintaining a consistent four-star experience.
Business
The staff is noted as friendly and helpful with very competent service enhancing the stay. The location is also mentioned as convenient for business executives. Business meeting facilities and amenities are on offer and overall, the hotel is described as perfect for a business trip by many guests.
However, some reviews mentioned limited business amenities and a lack of conducive environments for serious business work, suggesting that the hotel may not meet all the needs of every business traveler. Despite this, the hotel provides essential business meals and breakfast services that accommodate early morning schedules.
In summary, while there are criticisms regarding certain limitations, the Hotel Pestana Cascais Ocean & Conference Aparthotel generally stands out positively for business visits, providing the necessary facilities and services for a comfortable professional stay.
Accessible
However, there are some significant drawbacks mentioned in the reviews. The hotel has been criticized for lacking accessibility features such as a shower in the supposed accessible rooms, ramps to access outdoor and heated pool areas and electrical outlets near the bed for phone charging. The access ramp has also been described as dangerous and there are broader concerns about the hotel's overall suitability for disabled guests. Therefore, while the hotel is commendable in some aspects, there is a noted need for improvements in its accessibility features to better accommodate guests with disabilities.
Outdoor Pool
Despite a few comments about limited pool spaces and occasional overcrowding, the provided amenities around the pool, including a nearby hut and pool bar, contribute positively to the guest experience. Additionally, the hotel's indoor pool allows for continued enjoyment regardless of weather conditions, making the overall pool facilities versatile and attractive. Though some guests noted that the pool temperature could improve, the heated options available help maintain comfort.
Indoor Pool
However, there are significant complaints about the temperature of the indoor pool with many guests finding the water too cold, which made it uncomfortable for use. There were also mentions of the pool being closed or under maintenance during some guests' stays, which led to disappointment. Additionally, some reviewers felt that the indoor pool area lacked amenities such as soft chairs and maintenance was pointed out as being poor at times.
In summary, while the indoor pool holds potential and is appreciated for its cleanliness and warmth during the winter months, there's a clear need for better temperature regulation and maintenance to ensure a consistently enjoyable experience for all guests.
Romantic
Many guests have highlighted the hotel’s romantic rooms and its proximity to serene areas, adding to its charm as a recommended destination for couples. Great for honeymooners and those seeking a tranquil escape, the hotel provides views that evoke a sense of romance. This combination of elements makes the Hotel Pestana Cascais not only good for romantic stays but a top choice for those looking to celebrate love away from the hustle and bustle.
Yes, Hotel Pestana Cascais Ocean & Conference Aparthotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at Hotel Pestana Cascais Ocean & Conference Aparthotel.
No, Hotel Pestana Cascais Ocean & Conference Aparthotel doesn't allow dogs.
Yes, parking facilities are available at Hotel Pestana Cascais Ocean & Conference Aparthotel.
Yes, Hotel Pestana Cascais Ocean & Conference Aparthotel has a gym.
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