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Summary of reviewsHoliday Inn Express Lisbon Alfragide by IHG, provides a comfortable and inviting experience for various types of travelers with an emphasis on cleanliness, quality breakfast and exceptional staff. While the hotel's location in a commercial and industrial area may be distant from Lisbon's main attractions, it offers advantages such as proximity to the airport, businesses and key sites like Belém, Cascais and Sintra. Public transportation is readily available with bus stops connecting guests to the city center, although the journey may require patience.
The breakfast experience at the hotel frequently garners high praise. Guests highlight the variety and quality, appreciating the fresh fruits, gluten-free and lactose-free options and a selection of breads, pastries and fresh coffee. The buffet is well-organized, clean and presents a pleasant ambiance, even though some noted the need for more hot food and minor crowding issues towards the end of serving hours.
While dinner options receive mixed reviews due to the lack of an extensive on-site dining menu, the friendly and accommodating staff assist with ordering outside food like pizza. The rooms, described as modern, clean and well-equipped, provide a comfortable and cozy environment. However, there are occasional mentions of thin walls and minor maintenance issues. Generally, the comfort of the beds and cleanliness stand out, contributing to a restful stay.
The hotel's commitment to cleanliness is consistently praised with daily housekeeping ensuring spotless rooms and bathrooms. Despite occasional isolated issues, the standard of hygiene remains high, thanks to hardworking housekeeping staff.
The staff, recognized for their friendliness and professionalism, significantly enhance the guest experience. Their helpfulness, attentiveness and ability to communicate in multiple languages, including English and Spanish, are frequently noted with specific employees receiving commendations for exceptional service.
Free WiFi at the hotel offers good connectivity generally, although some guests report weak signals and inconsistent performance in certain rooms. Those traveling by car benefit from various parking options, including affordable underground parking and free street parking nearby. The hotel's provision of free electric vehicle charging stations, albeit with parking fees, is a notable convenience for eco-conscious travelers.
In conclusion, Holiday Inn Express Lisbon Alfragide by IHG, delivers a satisfying three-star experience with remarkable strengths in cleanliness, breakfast quality and attentive staff. It caters well to short stays, business travelers and those seeking a peaceful environment with minor areas for improvement in dining options and WiFi consistency.
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