Hyatt Regency Cape Town
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Summary of reviewsThe Hyatt Regency Cape Town stands out as a premier accommodation, featuring a prime location in the vibrant heart of Cape Town that guests frequently highlight. Its proximity to cultural and tourist attractions, trendy dining spots on Bree Street and iconic sights like Table Mountain offer visitors ease of exploration, whether for leisure or business purposes. The modern aesthetic and breathtaking views, particularly of Table Mountain, further enhance the guest experience.
The breakfast experience generally garners positive reviews for its extensive and varied selection of freshly prepared items and the friendly, helpful staff. Some guests did note concerns about repetitiveness and occasional service delays, but the overall feedback points to a satisfying morning dining experience. Dinner at the hotel, especially at Urchin restaurant, is lauded for its well-prepared meals and good value for money, though some guests mention limited menu choices and inconsistent quality.
Rooms at the Hyatt Regency Cape Town are widely praised for their spaciousness, modern decor, cleanliness and exceptional views of Table Mountain. The comfort of the large beds receives significant positive attention, making for a restful stay. Occasional concerns about room amenities and soundproofing arise, but these are minor in comparison to the overall satisfaction.
Cleanliness throughout the hotel is consistently noted as exemplary with guests highlighting the well-maintained rooms and facilities. The staff at Hyatt Regency Cape Town are particularly appreciated for their friendliness, professionalism and attentiveness, significantly contributing to the positive guest experience.
However, some aspects show room for improvement. WiFi services often receive mixed reviews with many guests pointing out issues with connectivity and speed. The gym, while equipped, is noted for its small size and outdated equipment. The pool area is described as beautiful yet small and in need of better maintenance with some finding the water too cold.
Parking is convenient yet considered expensive by many guests due to the high daily rate and narrow spaces. Families may find the room amenities somewhat lacking in kid-friendly features, though the staff's accommodating nature helps enhance their stay.
In summary, the Hyatt Regency Cape Town excels in providing a blend of comfort, convenience and exceptional service, making it a reliable choice for travelers seeking to explore or conduct business in Cape Town. While there are areas for enhancement, the overwhelmingly positive guest experiences emphasize its standing as a premier hotel.
Categories
The breakfast experience generally garners positive reviews for its extensive and varied selection of freshly prepared items and the friendly, helpful staff. Some guests did note concerns about repetitiveness and occasional service delays, but the overall feedback points to a satisfying morning dining experience. Dinner at the hotel, especially at Urchin restaurant, is lauded for its well-prepared meals and good value for money, though some guests mention limited menu choices and inconsistent quality.
Rooms at the Hyatt Regency Cape Town are widely praised for their spaciousness, modern decor, cleanliness and exceptional views of Table Mountain. The comfort of the large beds receives significant positive attention, making for a restful stay. Occasional concerns about room amenities and soundproofing arise, but these are minor in comparison to the overall satisfaction.
Cleanliness throughout the hotel is consistently noted as exemplary with guests highlighting the well-maintained rooms and facilities. The staff at Hyatt Regency Cape Town are particularly appreciated for their friendliness, professionalism and attentiveness, significantly contributing to the positive guest experience.
However, some aspects show room for improvement. WiFi services often receive mixed reviews with many guests pointing out issues with connectivity and speed. The gym, while equipped, is noted for its small size and outdated equipment. The pool area is described as beautiful yet small and in need of better maintenance with some finding the water too cold.
Parking is convenient yet considered expensive by many guests due to the high daily rate and narrow spaces. Families may find the room amenities somewhat lacking in kid-friendly features, though the staff's accommodating nature helps enhance their stay.
In summary, the Hyatt Regency Cape Town excels in providing a blend of comfort, convenience and exceptional service, making it a reliable choice for travelers seeking to explore or conduct business in Cape Town. While there are areas for enhancement, the overwhelmingly positive guest experiences emphasize its standing as a premier hotel.
Luxury Hotel
Hyatt Regency is a globally recognized luxury hotel chain, consistently delivering upscale urban accommodations, premium amenities, and a high level of service, making it a top choice for discerning travelers.
Hotel near Golf Courses
Hyatt Regency Cape Town provides a comfortable base with convenient access to golf courses in the surrounding areas. It offers concierge services to assist with arranging golf outings and transportation.
Hotel near Nightlife Spots
Located close to Bree Street and Long Street, offering a variety of nightlife experiences. The location provides easy access to both trendy and traditional nightlife options.
Business Hotel
Hyatt Regency Cape Town offers well-equipped meeting spaces. It has a business center and provides necessary amenities for business travelers. Its central location is convenient for accessing business venues and local attractions.
Accessible Hotel
This hotel offers wheelchair-friendly rooms with wheelchair-accessible bathrooms. It has wheelchair-accessible facilities throughout the property and is equipped with an elevator, ensuring ease of movement for guests with mobility needs.
5-Star Hotel
A well-regarded luxury hotel located in the city bowl, the Hyatt Regency offers upscale accommodation and amenities, providing a comfortable and luxurious base for exploring Cape Town.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Hotel with Parking
Hotel with Gym
Hotel with Outdoor Pool
Hotel with Rooftop Pool
Guest Reviews
Nestled in the heart of Cape Town, the Hyatt Regency boasts an enviable location that appears to be a frequent highlight among guests. Situated near the vibrant Bo Kaap neighborhood, the hotel's position offers effortless access to a myriad of cultural and tourist attractions, making it an ideal base for exploration. Its proximity to Bree Street, known for its trendy dining spots and the waterfront, accessible within a 20-minute walk, adds to its appeal.
The central location is consistently praised for being a superb convenience, whether for a stroll to nearby restaurants, the bustling city hub or iconic sights like Table Mountain and Signal Hill. Guests find it particularly fitting for both leisure and business visits with many noting it as perfect for sightseeing. Visitors also enjoyed the ease of getting around the city, frequently mentioning the convenience of Uber services for accessing major attractions with ease.
Despite its position on a busy street, the hotel manages to maintain a reasonably serene and safe environment, providing a balance of urban vibrancy and accessibility. Additionally, the modern aesthetic and breathtaking views, particularly of Table Mountain, further enhance the guest experience, making it a hidden gem within the cultural tapestry of Bo Kaap.
For those planning to dive deep into Cape Town's rich offerings, the Hyatt Regency's location stands out for its central, convenient and vibrant setting.
The breakfast experience at the Hyatt Regency Cape Town receives mixed reviews from guests, though the majority of feedback tends to be positive. Many guests praise the breakfast for its fantastic spread with an extensive variety of delicious and freshly prepared items including made-to-order omelettes, pancakes and freshly squeezed juices. Plentiful options like international dishes and a wide selection of breads, cheeses and fruits make the buffet appealing and satisfying.
The staff are frequently highlighted for their friendliness and helpfulness, adding to the overall positive dining experience. Additionally, the breakfast being Halal is a notable advantage for some guests. However, there are consistent mentions of the breakfast being repetitive and some guests expressed dissatisfaction with the lack of daily variety. There are also concerns about long waiting times during peak hours with occasional mentions of the service being understaffed or untrained. A few reviews noted that the quality of coffee could be improved and some felt the breakfast was not up to a five-star standard.
Despite some areas needing improvement, such as replenishment timing and expanding the selection, the sumptuous and well-presented breakfast buffet, combined with the attentive service, makes the Hyatt Regency Cape Town's breakfast a highlight for many guests.
Guests at the Hyatt Regency Cape Town have shared mixed experiences regarding their dining options. The Urchin restaurant received positive remarks for its good and affordable meals and an evening meal was noted to be well-prepared, tasty and offering good value for money. However, the a la carte menu's limited choices and overall lack of variety and quality have been a point of contention. Issues included slow dinner service, missing ingredients in dishes and some meals being described as tasteless or improperly cooked, such as microwaved potatoes and soggy vegetables. Additionally, room service menus were reported to lack options and dining environments were sometimes unsociable with minimal menus. Nonetheless, there were mentions of excellent dinner on certain occasions, indicating that while consistent quality might be an issue, there are still enjoyable dining experiences to be had.
The Hyatt Regency Cape Town offers rooms that generally receive high praise for their spaciousness, modern decor and cleanliness. Many guests highlight the comfort of the large beds and the overall cleanliness, describing the rooms as impeccable and well-kept. Additionally, the views from some rooms, particularly those overlooking Table Mountain, are frequently mentioned as a standout feature.
The decor is described as modern and stylish with many rooms recently renovated to maintain a contemporary feel. While the size and layout of the rooms generally exceed expectations, some guests noted that certain rooms are slightly smaller and lack the luxurious touches found in more upscale properties.
On the downside, there are occasional concerns about room amenities with reports that some essentials such as hair conditioner, robes and slippers are missing. Additionally, the soundproofing could use improvement, as noise from neighboring rooms and external sources was occasionally audible.
Despite these minor drawbacks, the general consensus is that the rooms at the Hyatt Regency Cape Town are comfortable, spacious and conducive to a pleasant stay, making it a reliable choice for travelers visiting the area.
Guests of the Hyatt Regency Cape Town frequently commend the hotel for its comfortable and spacious beds, which contribute significantly to a restful stay. Many describe the beds as large and extremely comfortable, often highlighting the quality of the pillows and bedding as impressive. Phrases like "super comfortable bed," "comfortable, large bed," and "beds and pillows are magically soft and comfortable" are common in the reviews, suggesting a strong positive consensus on the overall bed experience.
The rooms themselves are often noted to be both clean and comfortable with a notable emphasis on their spaciousness, adding to the sense of relaxation and ease. Some guests even go as far as to say that the "bed was perfect" and the "bed was AWESOME," indicating a high level of satisfaction.
However, not all feedback is universally positive. A few guests have mentioned issues with bed cleanliness, stating that it could be better. Additionally, the firmness of the beds and pillows is occasionally brought up as a concern with some guests noting the lack of firm pillow options.
Despite these minor drawbacks, the prevailing opinion is that the beds at Hyatt Regency Cape Town are exceptionally comfortable, making the hotel an attractive option for those prioritizing a good night's sleep. With consistent praise for the bed size and comfort, it appears that most guests leave well-rested and pleased with their accommodations.
The Hyatt Regency Cape Town receives high praise for its cleanliness from guests. Reviews consistently emphasize the immaculate state of the rooms and common areas. Guests describe the rooms as clean, comfortable and modern with some highlighting the impeccable cleaning service that kept rooms spotless throughout their stay. The hotel maintains a high standard of cleanliness not only in the rooms but also in the bathrooms and other facilities. Despite a few mentions of minor issues like mildew spots in the shower and occasional variations in cleanliness, the overall feedback is overwhelmingly positive. The commitment to cleanliness extends to prompt daily room cleaning and well-kept spacious rooms. In summary, Hyatt Regency Cape Town impresses guests with its dedication to maintaining a clean and welcoming environment, making it a reliable choice for travelers prioritizing hygiene and comfort.
At the Hyatt Regency Cape Town, the staff consistently receive high praise for their friendliness and helpfulness. Described as courteous, thoughtful and professional, the team manages to create a welcoming atmosphere that guests deeply appreciate. From the front desk to the travel desk, staff members are not only accommodating but also knowledgeable and efficient in addressing guests' needs. Reviews emphasize the exceptional service and attention to detail with many noting the warm and attentive nature of the employees.
Many guests have highlighted how the staff go out of their way to provide outstanding service, offering great recommendations and promptly addressing any issues. The hospitality and welcoming attitude of the staff are frequently mentioned, making guests feel at home and well-cared for. Individuals like Herman, Gallo, Seddick and Sisasu receive special mentions for their exceptional service.
The staff's professionalism is another strong point with the team consistently handling guest interactions with a high level of competence and courtesy. Although there are a few comments about inefficiency or unhelpfulness, these are vastly outnumbered by positive reviews praising the quality and behavior of the staff.
In summary, the Hyatt Regency Cape Town stands out for its exceptional staff, whose friendliness, helpfulness and professionalism contribute significantly to the overall positive guest experience. Whether it's providing useful local information, arranging transport or simply ensuring a smooth check-in process, the staff strive to make every stay as enjoyable and comfortable as possible.
Guests at the Hyatt Regency Cape Town had varied experiences with the hotel's wifi services with many highlighting areas for improvement. A significant number of reviews pointed out issues such as weak wifi reception, slow speeds and connectivity problems. There were comments on wifi coverage not spanning the entire room and difficulties holding calls due to poor internet quality. Some guests also mentioned that the internet on the Smart TVs did not work, limiting access to services like Netflix. Additionally, there were instances where electricity outages further impacted the internet experience. However, amid these critiques, a few guests did note that the wifi was good. Overall, while some guests had positive experiences, the general consensus indicates a need for the hotel to enhance its internet services.
The gym at the Hyatt Regency Cape Town has garnered a mix of reviews from guests. Many appreciated that the facility is well-equipped and has all the necessary gear for a good workout, labeling it a good gym. Nonetheless, there are several criticisms that suggest improvements could be made. Some guests felt that the equipment was outdated or in need of maintenance and noted the gym's small size and insufficient facilities. Additionally, the gym's location was described as complicated and there were requests for it to be accessible 24 hours. Despite these shortcomings, it remains a fitness resource available for guests, though it might benefit from an update and expansion.
The Hyatt Regency Cape Town's pool area offers mixed experiences for guests. The pool, while described by some as beautiful and a perfect place to relax, often falls short in other aspects. Reviews highlight the pool's small size and insufficient lounging space, noting that the outdoor area shows signs of aging and lacks proper maintenance. Many guests were disappointed by the pool's unheated condition, making it uncomfortably cold, especially since nearby beaches are too chilly for swimming. The rooftop outdoor pool, although nicely located, could benefit from updates and more sunbeds to accommodate guests better. Despite these drawbacks, the pool area does have its moments with some guests appreciating the posh decoration and the overall relaxing ambiance it can offer.
The parking situation at Hyatt Regency Cape Town offers a mix of conveniences and challenges. Guests appreciated the good and well-designed parking options with many noting the ease and convenience of accessing the dedicated underground parking. Despite these positives, there are several points of contention. The parking spaces are often described as narrow and cramped, which can be a big inconvenience.
Moreover, the parking is not included in the room rate and requires a payment of 140-145 ZAR per day, a fee that many guests considered expensive. Some visitors also noted the lack of valet parking and free parking spaces. Additionally, there were frustrations over the limited availability of parking and the absence of a backup generator in the parking lot during power outages.
While the convenience of the location and the accessibility of the parking are appreciated, the high rates and the design of the parking spaces slightly detract from the overall experience.
The Hyatt Regency Cape Town offers some amenities to make stays more comfortable for families. While the hotel provides extra beds for children and accommodates young guests, the rooms themselves lack specific kid-friendly features and amenities. This might not be the ideal choice for families seeking a hotel with comprehensive family-focused facilities. However, children can enjoy discounts, such as a notable 25% off at the on-site Starbucks. Families have found the staff to be friendly and accommodating, enhancing their overall experience. For those traveling with kids, several reviews suggest that the hotel would benefit from more spacious family rooms and additional kid-friendly amenities to better cater to young guests.
The Hyatt Regency Cape Town has received mixed reviews regarding its five-star rating, facilities and services. While some guests feel the hotel doesn't quite live up to its five-star classification with several noting that the amenities and breakfast offerings fall short of expectations, others have offered more favorable comparisons. For instance, the rooms have been praised as being superior to some other luxury properties on the waterfront. Nonetheless, the overall sentiment suggests that the hotel's service and features do not consistently meet the high standards one might anticipate from a five-star establishment. Breakfast variety and staff availability have been particular points of critique, indicating room for improvement in these areas.
Located in the heart of Cape Town's Central Business District, the Hyatt Regency Cape Town is well-received for its suitability for business travelers. The hotel is functional and caters effectively to corporate needs with a business center available for guests. Many reviews mention the convenience of the in-room working spaces, highlighting the work table as a particularly useful feature. Overall, it is considered excellent for business trips, offering the functional amenities and corporate style that business travelers seek.
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Location
The central location is consistently praised for being a superb convenience, whether for a stroll to nearby restaurants, the bustling city hub or iconic sights like Table Mountain and Signal Hill. Guests find it particularly fitting for both leisure and business visits with many noting it as perfect for sightseeing. Visitors also enjoyed the ease of getting around the city, frequently mentioning the convenience of Uber services for accessing major attractions with ease.
Despite its position on a busy street, the hotel manages to maintain a reasonably serene and safe environment, providing a balance of urban vibrancy and accessibility. Additionally, the modern aesthetic and breathtaking views, particularly of Table Mountain, further enhance the guest experience, making it a hidden gem within the cultural tapestry of Bo Kaap.
For those planning to dive deep into Cape Town's rich offerings, the Hyatt Regency's location stands out for its central, convenient and vibrant setting.
Breakfast
The staff are frequently highlighted for their friendliness and helpfulness, adding to the overall positive dining experience. Additionally, the breakfast being Halal is a notable advantage for some guests. However, there are consistent mentions of the breakfast being repetitive and some guests expressed dissatisfaction with the lack of daily variety. There are also concerns about long waiting times during peak hours with occasional mentions of the service being understaffed or untrained. A few reviews noted that the quality of coffee could be improved and some felt the breakfast was not up to a five-star standard.
Despite some areas needing improvement, such as replenishment timing and expanding the selection, the sumptuous and well-presented breakfast buffet, combined with the attentive service, makes the Hyatt Regency Cape Town's breakfast a highlight for many guests.
Dinner
Rooms
The decor is described as modern and stylish with many rooms recently renovated to maintain a contemporary feel. While the size and layout of the rooms generally exceed expectations, some guests noted that certain rooms are slightly smaller and lack the luxurious touches found in more upscale properties.
On the downside, there are occasional concerns about room amenities with reports that some essentials such as hair conditioner, robes and slippers are missing. Additionally, the soundproofing could use improvement, as noise from neighboring rooms and external sources was occasionally audible.
Despite these minor drawbacks, the general consensus is that the rooms at the Hyatt Regency Cape Town are comfortable, spacious and conducive to a pleasant stay, making it a reliable choice for travelers visiting the area.
Beds
The rooms themselves are often noted to be both clean and comfortable with a notable emphasis on their spaciousness, adding to the sense of relaxation and ease. Some guests even go as far as to say that the "bed was perfect" and the "bed was AWESOME," indicating a high level of satisfaction.
However, not all feedback is universally positive. A few guests have mentioned issues with bed cleanliness, stating that it could be better. Additionally, the firmness of the beds and pillows is occasionally brought up as a concern with some guests noting the lack of firm pillow options.
Despite these minor drawbacks, the prevailing opinion is that the beds at Hyatt Regency Cape Town are exceptionally comfortable, making the hotel an attractive option for those prioritizing a good night's sleep. With consistent praise for the bed size and comfort, it appears that most guests leave well-rested and pleased with their accommodations.
Cleanliness
Staff
Many guests have highlighted how the staff go out of their way to provide outstanding service, offering great recommendations and promptly addressing any issues. The hospitality and welcoming attitude of the staff are frequently mentioned, making guests feel at home and well-cared for. Individuals like Herman, Gallo, Seddick and Sisasu receive special mentions for their exceptional service.
The staff's professionalism is another strong point with the team consistently handling guest interactions with a high level of competence and courtesy. Although there are a few comments about inefficiency or unhelpfulness, these are vastly outnumbered by positive reviews praising the quality and behavior of the staff.
In summary, the Hyatt Regency Cape Town stands out for its exceptional staff, whose friendliness, helpfulness and professionalism contribute significantly to the overall positive guest experience. Whether it's providing useful local information, arranging transport or simply ensuring a smooth check-in process, the staff strive to make every stay as enjoyable and comfortable as possible.
Wi-Fi
Gym
Pool
Parking
Moreover, the parking is not included in the room rate and requires a payment of 140-145 ZAR per day, a fee that many guests considered expensive. Some visitors also noted the lack of valet parking and free parking spaces. Additionally, there were frustrations over the limited availability of parking and the absence of a backup generator in the parking lot during power outages.
While the convenience of the location and the accessibility of the parking are appreciated, the high rates and the design of the parking spaces slightly detract from the overall experience.
Family
5 Star
Business
Yes, Hyatt Regency Cape Town has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at Hyatt Regency Cape Town.
No, Hyatt Regency Cape Town doesn't allow dogs.
Yes, parking facilities are available at Hyatt Regency Cape Town.
Yes, Hyatt Regency Cape Town has a gym.
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