City Lodge Hotel V&A Waterfront
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Summary of reviewsThe City Lodge Hotel V&A Waterfront in Cape Town is highly praised for its exceptional location at the V&A Waterfront, making it an ideal base for both leisure and business travelers. Its proximity to shops, restaurants and key landmarks like Table Mountain and the Cape Town International Convention Centre ensures convenience and accessibility. Guests also commend the area for its cleanliness, safety and friendliness, which is perfect for solo travelers and families alike.
The breakfast experience at the hotel is frequently highlighted as a strong point with guests enjoying a wide variety of good quality options, including an omelette station and healthy choices. The breakfast staff are noted for their friendliness and attentiveness. Despite some remarks about the cost and repetition of menu items, the overall feedback remains positive.
Dinner at the hotel also garners favorable reviews, particularly for its taste and generous portions with many enjoying meals by the relaxing pool terrace. However, there are some suggestions for a more varied menu and occasional comments on less satisfactory meals.
The rooms, especially the renovated ones, receive high marks for their modern design, comfort and cleanliness. Some older rooms need updates and issues like soundproofing and lack of amenities have been mentioned. Despite occasional noise and less desirable views, the overall sentiment about the rooms remains positive.
Cleanliness is a standout feature with most reviews praising the well-maintained rooms and public areas. There are some isolated concerns about housekeeping standards, but these are minor relative to the positive feedback.
The hotel staff are frequently commended for their friendliness, helpfulness and professionalism, contributing significantly to a positive guest experience. Instances of slow service are rare and generally overshadowed by the overwhelmingly positive interactions.
WiFi at the hotel is generally reliable and fast, though there are occasional reports of slow speeds and connection issues. Most guests find the connectivity satisfactory for their needs.
The gym is clean and adequately equipped, though some maintenance issues and lack of amenities like towels and water are noted. It remains a valued facility for health-conscious guests.
The pool area, however, is a common point of dissatisfaction. Described as small and in need of better maintenance, it does not meet many guests' expectations.
Parking is secure, ample and free, making it convenient for those traveling by car. The safety and availability of parking are appreciated by most guests.
For families, the hotel is generally seen as suitable with spacious rooms and child-friendly facilities. Some reviews suggest improvements in family accommodations and meal options for children, but the hotel's friendly staff and secure environment are well-regarded.
Finally, the beds receive favorable comments with many guests finding them comfortable and conducive to a good night's sleep. A few mentioned needing more comfort improvements, but these are less common remarks.
Overall, the City Lodge Hotel V&A Waterfront offers a well-rounded, comfortable and convenient experience for visitors, marked by an excellent location, friendly staff and modern amenities.
Categories
The breakfast experience at the hotel is frequently highlighted as a strong point with guests enjoying a wide variety of good quality options, including an omelette station and healthy choices. The breakfast staff are noted for their friendliness and attentiveness. Despite some remarks about the cost and repetition of menu items, the overall feedback remains positive.
Dinner at the hotel also garners favorable reviews, particularly for its taste and generous portions with many enjoying meals by the relaxing pool terrace. However, there are some suggestions for a more varied menu and occasional comments on less satisfactory meals.
The rooms, especially the renovated ones, receive high marks for their modern design, comfort and cleanliness. Some older rooms need updates and issues like soundproofing and lack of amenities have been mentioned. Despite occasional noise and less desirable views, the overall sentiment about the rooms remains positive.
Cleanliness is a standout feature with most reviews praising the well-maintained rooms and public areas. There are some isolated concerns about housekeeping standards, but these are minor relative to the positive feedback.
The hotel staff are frequently commended for their friendliness, helpfulness and professionalism, contributing significantly to a positive guest experience. Instances of slow service are rare and generally overshadowed by the overwhelmingly positive interactions.
WiFi at the hotel is generally reliable and fast, though there are occasional reports of slow speeds and connection issues. Most guests find the connectivity satisfactory for their needs.
The gym is clean and adequately equipped, though some maintenance issues and lack of amenities like towels and water are noted. It remains a valued facility for health-conscious guests.
The pool area, however, is a common point of dissatisfaction. Described as small and in need of better maintenance, it does not meet many guests' expectations.
Parking is secure, ample and free, making it convenient for those traveling by car. The safety and availability of parking are appreciated by most guests.
For families, the hotel is generally seen as suitable with spacious rooms and child-friendly facilities. Some reviews suggest improvements in family accommodations and meal options for children, but the hotel's friendly staff and secure environment are well-regarded.
Finally, the beds receive favorable comments with many guests finding them comfortable and conducive to a good night's sleep. A few mentioned needing more comfort improvements, but these are less common remarks.
Overall, the City Lodge Hotel V&A Waterfront offers a well-rounded, comfortable and convenient experience for visitors, marked by an excellent location, friendly staff and modern amenities.
Hotel Taking Steps Towards Sustainability
This hotel, also part of the City Lodge Hotel Group, benefits from the group's Green Leaf Eco Standard accreditation, solar panel installations, plastic elimination from bathroom amenities, and hydration stations.
Accessible Hotel
This hotel features accessible parking, ramped pathways, and a step-free pool area. Accessible rooms include step-free doorways, closets with lowered shelving, wide corridors, and ensuites with roll-in showers.,
3-Star Hotel
This hotel offers a comfortable stay with an outdoor swimming pool and is located near the V&A Waterfront, providing easy access to shopping and entertainment. It is well-suited for both leisure and business travelers seeking a convenient location.
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Located at the stunning V&A Waterfront in Cape Town, the City Lodge Hotel V&A Waterfront boasts a prime position that caters to both leisure and business travelers. Guests repeatedly praise its proximity to one of the city's most vibrant hubs, making it an ideal base for exploring nearby attractions. The hotel is conveniently situated just a quick, safe walk along well-lit routes to the heart of the V&A Waterfront with its myriad shops, restaurants and entertainment options.
The location is frequently described as perfect, superb and fantastic, reflecting its centrality and easy access to key landmarks such as Table Mountain, Lion's Head and the Cape Town International Convention Centre (CTICC). Nestled close to the harbour and offering a beautiful setting by the water, the hotel provides a serene yet lively environment, perfect for both relaxation and adventure.
Visitors appreciate the cleanliness, safety and friendliness of the area, which is ideal for families and solo travelers alike. The hotel is well-furnished with modern amenities and comfortable rooms—many of which offer stunning views from their patios facing the canal.
Parking at the hotel is also abundant and secure, adding to the convenience for those traveling by car. Whether in town for meetings or to enjoy Cape Town's scenic sights and activities, the City Lodge Hotel V&A Waterfront offers an unbeatable combination of location, comfort and value.
Guests of the City Lodge Hotel V&A Waterfront consistently praise the breakfast, describing it as good, great, excellent and very good. Many reviews highlight the wide variety of options available, making it a sumptuous and delectable start to the day. The breakfast buffet is often lauded for its quality with specific mentions of its richness and the presence of delightful choices such as an omelette station and soft, delicious pancakes.
The breakfast staff receive positive remarks as well, being noted for their friendliness and attentiveness. The meals, particularly breakfast, are frequently described as fresh, delicious and well-prepared. Some guests particularly enjoyed the healthy options and the overall abundance of breakfast selections.
While the breakfast overall receives high marks, some guests find it a bit pricey, suggesting that the cost is on the higher side for what is offered. Nonetheless, the variety and taste often justify the expense. There are a few mentions of limited variety and repetitive menu options, but these appear to be less common observations.
Additionally, several reviews point out the convenience and pleasure of dining at the hotel with some guests enjoying their meals outdoors with scenic views. There are a few critiques about the ending time of the breakfast service being too early for some guests and isolated comments about the breakfast being average or not up to expectations.
Overall, the breakfast at City Lodge Hotel V&A Waterfront appears to be a highlight for many guests, contributing to a positive stay experience with its delicious offerings, wide selection and excellent service.
At the City Lodge Hotel V&A Waterfront, the dining experience generally receives favorable feedback, though opinions do vary. Most guests found the food to be delightful, praising the delicious dinner options available at the on-site restaurant. Meals such as spaghetti, pizzas, vegetarian dishes and traditional offerings like pap, wors and ribs frequently received high marks for their taste and quality. Many guests also appreciated the generous portions and the flavorful presentations, deeming their meals far above expectations.
The evening meals, in particular, garnered accolades for their taste with descriptors like amazing, brilliant and outstanding often mentioned. The relaxing atmosphere by the outside pool terrace provided an excellent setting for lunch or dinner, further enhancing the dining experience.
However, a few reviews indicated areas for improvement. Some guests noted a need for a more varied menu, especially for those staying longer. There were occasional mentions of food being not up to standard or lacking freshness. Additionally, some diners felt the dinner service was not consistently reliable with comments about limited options and instances of disappointing meals.
Despite these occasional concerns, the majority of the feedback suggested that the City Lodge Hotel V&A Waterfront offers a generally satisfying and enjoyable dining experience, making it a convenient choice for guests who prefer not to venture out for their meals.
City Lodge Hotel V&A Waterfront offers a mix of recently renovated and older rooms with the new look rooms receiving high praise for their stylish, modern design and comfort. Guests appreciated the spaciousness and cleanliness of these updated rooms, often describing them as stunning, beautiful and well-furnished. The modernized decor and new amenities like plush towels were particularly noteworthy.
Some rooms, however, fall short in terms of size, soundproofing and outdated features. A recurring issue is the lack of bar fridges and other amenities like USB ports and microwaves. Despite these shortcomings, many guests still found the rooms adequately sized, clean and comfortable with good water pressure in the showers.
There were some complaints about views with certain rooms overlooking less desirable areas like dirty canals or neighboring rooftops. Noise from construction and other guests also detracted from the experience for some. The hotel's central location, however, was a highlight for many, as it is within walking distance to the V&A Waterfront and other attractions.
Overall, while the renovated rooms stand out for their modern appeal, the hotel could benefit from refurbishing the older rooms and adding more room amenities to meet guest expectations fully.
The beds at City Lodge Hotel V&A Waterfront receive generally favorable comments from guests with many describing them as comfortable and conducive to a great night's sleep. Numerous reviewers mention the beds being super comfy, spacy and even exceeding expectations in terms of size. Several guests found the bed comfort to be a highlight, contributing positively to their overall stay.
However, some discrepancies and issues were noted. A few guests were allocated separate single beds despite booking double beds and there were mentions of beds being either too low or too hard. This inconsistency extends to the overall experience, where some guests faced issues with bed availability or had bedding that required replacement.
Other minor frustrations included beds being too soft or flat, as well as occasional discomfort reported by some visitors. Despite these mixed reviews, the majority of guests still found the bedding sufficient and appreciated the cleanliness and security of the beds. Overall, while a handful of guests experienced issues, many found the beds to be a comfortable part of their stay at the hotel.
The City Lodge Hotel V&A Waterfront has garnered much praise for its commitment to cleanliness, highlighted by numerous mentions of clean rooms, well-maintained facilities and spotless accommodations. Positive feedback emphasizes how the rooms are consistently clean and comfortable with frequent mentions of clean towels, tidy bathrooms and well-maintained public areas. Guests appreciate the hotel's modern, clean environment, which contributes to its overall attractiveness.
While the majority of experiences reflect high standards of hygiene, a few reviews express dissatisfaction with housekeeping practices, indicating occasional lapses such as dusty surfaces, poorly cleaned rooms and specific areas not being attended to adequately. Despite some guests noting these shortcomings, the prevailing sentiment underscores that the hotel's cleanliness standards are generally very good, making it a pleasant and comfortable choice for visitors.
The City Lodge Hotel V&A Waterfront consistently receives positive feedback about its staff from guests. The majority of the reviews emphasize the friendliness, helpfulness and professionalism of the hotel personnel. Guests particularly appreciate the warm and attentive service provided by the reception staff and breakfast team. Front desk employees are often highlighted for their excellent customer service with some specific mentions of individuals going above and beyond to assist guests.
The general sentiment is that the staff are not only friendly and polite but also professional and efficient, catering to the needs of the guests promptly. Many guests note that every staff member, from receptionists to waiters and cleaning personnel, contributes to a welcoming atmosphere. There are multiple accolades for extraordinary service levels, making guests feel special and comfortable during their stay.
On rare occasions, some guests experienced less favorable interactions with mentions of slow responses or distracted behavior. However, these instances are overshadowed by the overwhelming majority of positive experiences. Overall, the staff at City Lodge Hotel V&A Waterfront are commended for their exceptional service and commitment to ensuring a pleasant stay for their guests.
City Lodge Hotel V&A Waterfront generally offers a positive experience regarding its WiFi connectivity. Guests commend the hotel for excellent, fast and reliable WiFi, noting that it provides a strong signal and good internet speeds. These positive attributes contribute to a hassle-free browsing experience for most visitors.
However, there are occasional issues reported. Some guests have experienced slow speeds, frequent disconnections or unreliable connections. In certain instances, it took longer than expected to connect to the internet upon arrival and a few guests had to repeatedly ask for WiFi access or had no WiFi available. Additionally, some reviews mention older rooms with noisy air conditioning units alongside poor WiFi.
Despite these occasional hiccups, the overall sentiment towards the WiFi service at City Lodge Hotel V&A Waterfront leans more towards the positive, making it a generally dependable option for internet connectivity during a stay.
The City Lodge Hotel V&A Waterfront offers a reasonably priced fitness facility that is appreciated for its modern and clean appearance. While the gym is compact, guests have remarked positively on the good selection of equipment available, making it a suitable place to maintain their exercise routines during their stay. Despite some challenges, such as a lack of towels and water on certain days and older equipment that could benefit from an upgrade, the fitness center generally meets guests' needs. It's worth noting that certain maintenance issues and the need for better upkeep have been pointed out. Nevertheless, the gym remains a valued amenity for fitness-conscious guests.
City Lodge Hotel V&A Waterfront offers a swimming pool that leaves much to be desired. Guests frequently describe the pool as very small, often likening its size to that of a jacuzzi, making it more suitable for a quick splash rather than a swim. The pool area's cramped space also adds to the dissatisfaction with limited seating options available, often occupied, leaving no room to relax poolside. Reports suggest that the pool could benefit from better maintenance; some guests have observed that it didn't look very clean and others mentioned that it was in need of renovation. Overall, the pool facilities do not meet the expectations set by the booking site's images, making it a less appealing feature of the hotel.
City Lodge Hotel V&A Waterfront offers secure and ample parking options for its guests with a large parking lot that is free of charge and well-monitored around the clock. Many patrons appreciate the convenience and safety of the parking arrangements, noting that there is plenty of space available just outside the hotel's doors. The presence of security personnel adds an extra layer of safety and peace of mind for those leaving their vehicles overnight. Despite the lack of a lift from the basement parking to the reception, the overall consensus is that the parking facilities are both adequate and convenient, making it easy for guests to park their cars without hassle.
City Lodge Hotel V&A Waterfront receives mixed reviews concerning its family and child-friendly services. Many families appreciate the hotel's overall environment, finding it suitable for children and their enjoyment. The hotel is described as secure and ideal for family stays with family-friendly facilities like spacious family rooms, sleeper couches and cots for younger children noted as valuable features.
Guests often commend the friendly and accommodating staff, which contributes to a comfortable stay for families. Additionally, the hotel’s location near the V&A Waterfront is celebrated for its accessibility and convenience.
However, some reviews highlight certain areas that need improvement. There are mentions of poor restaurant service and difficulties in obtaining suitable meals for children. A few guests felt that the hotel lacked adequate family accommodations and amenities, suggesting that the property could benefit from dedicated family rooms. Additionally, specific room views and the absence of balconies were noted as less optimal for kids.
Despite these considerations, many families still identify the City Lodge Hotel V&A Waterfront as their preferred choice when visiting Cape Town, pointing to its overall family-friendly ambiance and helpful staff as key reasons for their loyalty.
City Lodge Hotel V&A Waterfront stands out as an excellent choice for business travelers, offering a brilliantly strategic location perfect for commuting and close proximity to the CTICC, making it ideal for conferences and meetings. The hotel is commercially situated and provides great facilities and business-minded amenities, ensuring a comfortable and productive stay. Guests have appreciated the value for money and find the hotel great for both business and leisure travel. The helpful staff and fantastic location further contribute to the positive experience, making it an ideal venue for conducting business activities. Despite a minor hiccup with a travel desk employee, the overall feedback about the hotel's suitability for business travelers remains highly favorable.
The City Lodge Hotel V&A Waterfront has received positive feedback regarding its accessibility for guests with disabilities. The hotel's central location next to the canal and within walking distance to the V&A Waterfront is frequently mentioned as convenient and accessible. Guests appreciate the ease with which they can reach nearby amenities and enjoy the beautiful waterfront sightseeing. The hotel itself is described as easily accessible, adding to the overall convenience of the stay. However, some concerns are noted about room suitability for non-disabled guests and specific facilities, such as low toilets for amputees. Overall, the hotel's advantageous location and general accessibility make it a favorable choice for travelers with disabilities.
The outdoor pool at City Lodge Hotel V&A Waterfront has received mixed feedback from guests. While the pool area features a nice terrace by the canal and convenient outdoor seating, many have commented on the pool's small size with some describing it as more of a plunge pool or even comparing it to a hot tub. Positioned outside the restaurant, the pool's condition has also been noted as not always ideal for swimming. Overall, despite the pleasant terrace setting, guests should be aware that the pool is quite small and may not meet all swimming expectations.
Location Show Map
Location
The location is frequently described as perfect, superb and fantastic, reflecting its centrality and easy access to key landmarks such as Table Mountain, Lion's Head and the Cape Town International Convention Centre (CTICC). Nestled close to the harbour and offering a beautiful setting by the water, the hotel provides a serene yet lively environment, perfect for both relaxation and adventure.
Visitors appreciate the cleanliness, safety and friendliness of the area, which is ideal for families and solo travelers alike. The hotel is well-furnished with modern amenities and comfortable rooms—many of which offer stunning views from their patios facing the canal.
Parking at the hotel is also abundant and secure, adding to the convenience for those traveling by car. Whether in town for meetings or to enjoy Cape Town's scenic sights and activities, the City Lodge Hotel V&A Waterfront offers an unbeatable combination of location, comfort and value.
Breakfast
The breakfast staff receive positive remarks as well, being noted for their friendliness and attentiveness. The meals, particularly breakfast, are frequently described as fresh, delicious and well-prepared. Some guests particularly enjoyed the healthy options and the overall abundance of breakfast selections.
While the breakfast overall receives high marks, some guests find it a bit pricey, suggesting that the cost is on the higher side for what is offered. Nonetheless, the variety and taste often justify the expense. There are a few mentions of limited variety and repetitive menu options, but these appear to be less common observations.
Additionally, several reviews point out the convenience and pleasure of dining at the hotel with some guests enjoying their meals outdoors with scenic views. There are a few critiques about the ending time of the breakfast service being too early for some guests and isolated comments about the breakfast being average or not up to expectations.
Overall, the breakfast at City Lodge Hotel V&A Waterfront appears to be a highlight for many guests, contributing to a positive stay experience with its delicious offerings, wide selection and excellent service.
Dinner
The evening meals, in particular, garnered accolades for their taste with descriptors like amazing, brilliant and outstanding often mentioned. The relaxing atmosphere by the outside pool terrace provided an excellent setting for lunch or dinner, further enhancing the dining experience.
However, a few reviews indicated areas for improvement. Some guests noted a need for a more varied menu, especially for those staying longer. There were occasional mentions of food being not up to standard or lacking freshness. Additionally, some diners felt the dinner service was not consistently reliable with comments about limited options and instances of disappointing meals.
Despite these occasional concerns, the majority of the feedback suggested that the City Lodge Hotel V&A Waterfront offers a generally satisfying and enjoyable dining experience, making it a convenient choice for guests who prefer not to venture out for their meals.
Rooms
Some rooms, however, fall short in terms of size, soundproofing and outdated features. A recurring issue is the lack of bar fridges and other amenities like USB ports and microwaves. Despite these shortcomings, many guests still found the rooms adequately sized, clean and comfortable with good water pressure in the showers.
There were some complaints about views with certain rooms overlooking less desirable areas like dirty canals or neighboring rooftops. Noise from construction and other guests also detracted from the experience for some. The hotel's central location, however, was a highlight for many, as it is within walking distance to the V&A Waterfront and other attractions.
Overall, while the renovated rooms stand out for their modern appeal, the hotel could benefit from refurbishing the older rooms and adding more room amenities to meet guest expectations fully.
Beds
However, some discrepancies and issues were noted. A few guests were allocated separate single beds despite booking double beds and there were mentions of beds being either too low or too hard. This inconsistency extends to the overall experience, where some guests faced issues with bed availability or had bedding that required replacement.
Other minor frustrations included beds being too soft or flat, as well as occasional discomfort reported by some visitors. Despite these mixed reviews, the majority of guests still found the bedding sufficient and appreciated the cleanliness and security of the beds. Overall, while a handful of guests experienced issues, many found the beds to be a comfortable part of their stay at the hotel.
Cleanliness
While the majority of experiences reflect high standards of hygiene, a few reviews express dissatisfaction with housekeeping practices, indicating occasional lapses such as dusty surfaces, poorly cleaned rooms and specific areas not being attended to adequately. Despite some guests noting these shortcomings, the prevailing sentiment underscores that the hotel's cleanliness standards are generally very good, making it a pleasant and comfortable choice for visitors.
Staff
The general sentiment is that the staff are not only friendly and polite but also professional and efficient, catering to the needs of the guests promptly. Many guests note that every staff member, from receptionists to waiters and cleaning personnel, contributes to a welcoming atmosphere. There are multiple accolades for extraordinary service levels, making guests feel special and comfortable during their stay.
On rare occasions, some guests experienced less favorable interactions with mentions of slow responses or distracted behavior. However, these instances are overshadowed by the overwhelming majority of positive experiences. Overall, the staff at City Lodge Hotel V&A Waterfront are commended for their exceptional service and commitment to ensuring a pleasant stay for their guests.
Wi-Fi
However, there are occasional issues reported. Some guests have experienced slow speeds, frequent disconnections or unreliable connections. In certain instances, it took longer than expected to connect to the internet upon arrival and a few guests had to repeatedly ask for WiFi access or had no WiFi available. Additionally, some reviews mention older rooms with noisy air conditioning units alongside poor WiFi.
Despite these occasional hiccups, the overall sentiment towards the WiFi service at City Lodge Hotel V&A Waterfront leans more towards the positive, making it a generally dependable option for internet connectivity during a stay.
Gym
Pool
Parking
Family
Guests often commend the friendly and accommodating staff, which contributes to a comfortable stay for families. Additionally, the hotel’s location near the V&A Waterfront is celebrated for its accessibility and convenience.
However, some reviews highlight certain areas that need improvement. There are mentions of poor restaurant service and difficulties in obtaining suitable meals for children. A few guests felt that the hotel lacked adequate family accommodations and amenities, suggesting that the property could benefit from dedicated family rooms. Additionally, specific room views and the absence of balconies were noted as less optimal for kids.
Despite these considerations, many families still identify the City Lodge Hotel V&A Waterfront as their preferred choice when visiting Cape Town, pointing to its overall family-friendly ambiance and helpful staff as key reasons for their loyalty.
Business
Accessible
Outdoor Pool
Yes, City Lodge Hotel V&A Waterfront has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at City Lodge Hotel V&A Waterfront.
No, City Lodge Hotel V&A Waterfront doesn't allow dogs.
Yes, parking facilities are available at City Lodge Hotel V&A Waterfront.
Yes, City Lodge Hotel V&A Waterfront has a gym.
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