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Summary of reviewsDreams Playa Mujeres Golf & Spa Resort - All Inclusive is a fantastic resort that offers a great vacation experience. The French and Brazilian restaurants are highly recommended with amazing food and excellent service. The rooms are spacious and versatile with great views and comfortable beds. The staff is friendly, welcoming and amazing, providing excellent service throughout. The lovely pools are a highlight with multiple features like slides and cabanas. Although there were occasional complaints about dirty areas, overall, the resort is clean and beautiful. With exceptional room service and hospitable staff, guests can enjoy a relaxing stay at this resort. Show more
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Categories
Resort for Honeymoon
Benefit from this hotel's special honeymoon packages and spend an unforgettable honeymoon vacation with your significant other in this exotic resort.
Resort with Water Park
This family-friendly resort has its own on-site water park with waterslides for young guests to enjoy. Guests can also find 2 infinity pools, 2 children's pools, 6 outdoor hot tubs and a lazy river which is exclusive to Preferred Club guests.
Resort with All Inclusive Packages
Luxury Resort
Resort near Golf Courses
Beachfront Resort
What is between the hotel and the beach?
Nothing. The beach is directly accessible from the hotel
What is the name of the beach?Playa Mujeres
What is the type of the beach?Sand
Is it possible to swim?Yes
Are there umbrellas and sun loungers?Yes
Are the umbrellas and sun loungers free?Yes
Are there non-motorized watersports available?
Kayaking
Are there motor watersports available?
Jet Ski
Is diving equipment available?Yes
Are diving lessons provided?Yes
Is the beach shallow?No
Is the beach suitable for children?Yes
Are there any of these available?
Lifeguard
Is there a shop in the hotel or nearby where swimsuits, masks and other stuff can be purchased?Yes
Is this a private beach?No
Is nudism allowed?No
Is there wheelchair access to the beach?No
Answers last updated by Dreams Playa Mujeres Golf & Spa Resort - All Inclusive
Resort where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do the hotel's main entrance doors open automatically? Yes
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 40% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
RoomCheck and Posicheck by Cristal Standards
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: We have an internal protocol
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? no
Has the hotel closed during the pandemic? Yes Reopening Date: 07/01/2020
Additional Information: * Do you provide disinfecting wipes in each room? only the night before departure
* Is there a doctor available either on-site or on-call? charges apply
Answers last updated by Dreams Playa Mujeres Golf & Spa Resort - All Inclusive
Junior Suite Garden ViewThis suite features a king-size bed or 2 queen-size beds, sofa bed and separate living area.
Dogs are allowed, on limited rooms of this category, restrictions may apply, subject to availability. Please contact the property after booking.
Junior Suite Garden View - 2 Queen BedsFeaturing a private entrance, this spacious suite also is comprised of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite offers a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a dining area as well as garden views. The unit offers 3 beds.
Junior Suite Pool ViewThe spacious suite features air conditioning, a private entrance, a terrace with pool views as well as a private bathroom boasting a bath. The unit has 2 beds.
Junior Suite Pool View - 2 Queen Size BedsFeaturing a private entrance, this spacious suite also comprises 1 bedroom, a seating area and 1 bathroom with a bath and a shower. Boasting a terrace with pool views, this suite also provides air conditioning and a flat-screen TV with streaming services. The unit offers 3 beds.
Junior Suite Partial Ocean ViewThe spacious suite features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.
Junior Suite Partial Ocean View - 2 Queen BedsFeaturing a private entrance, this spacious suite also consists of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite provides a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a dining area as well as sea views. The unit offers 3 beds.
Preferred Club Junior Suite Ocean ViewThe spacious suite offers air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Preferred Club Junior Suite Swim Out Ocean View - Adults OnlyThis suite has a satellite TV, air conditioning and private entrance.
Please note: Children under 13 years old will not be able to check in for this room.
Dogs are allowed, on limited rooms of this category, restrictions may apply, subject to availability. Please contact the property after booking.
Preferred Club Two Bedroom VillaGuests will have a special experience as the villa provides a hot tub. The villa's kitchenette is available for cooking and storing food. This air-conditioned villa includes a flat-screen TV with streaming services, a private bathroom as well as a terrace with garden views. The unit offers 2 beds.
Run Of The HouseThis double room has air conditioning.
Dogs are allowed, on limited rooms of this category, restrictions may apply, subject to availability. Please contact the property after booking.
Junior Suite Ocean ViewProviding free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious suite provides air conditioning, a private entrance, a minibar, a tea and coffee maker, as well as a flat-screen TV with streaming services. The unit offers 2 beds.
Run of the House TripleFeaturing free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The spacious triple room features air conditioning, a private entrance, a minibar, a coffee machine and a flat-screen TV with streaming services.
Junior Suite Garden View Triple - King BedThe spacious triple room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.
Junior Suite Garden View Triple - 2 Queen BedsThe spacious triple room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 3 beds.
Junior Suite Pool View Triple - King size BedThe spacious triple room provides air conditioning, a private entrance, a terrace with pool views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Junior Suite Pool View Triple - 2 Queen size BedsThe spacious triple room provides air conditioning, a private entrance, a terrace with pool views as well as a private bathroom featuring a bath. The unit offers 3 beds.
Junior Suite Partial Ocean View Triple - 1 King BedThe spacious triple room offers air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.
Junior Suite Partial Ocean View Triple - 2 Queen BedsThe spacious triple room offers air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 3 beds.
Junior Suite Ocean View Triple - 1 King BedThe spacious triple room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Junior Suite Ocean View -2 Queen size BedsThe spacious double room features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 3 beds.
Junior Suite Ocean View Triple -2 Queen size BedsThe spacious triple room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 3 beds.
Preferred Club Junior Suite Ocean View Triple- 1 King BedThe spacious triple room features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.
Preferred Club Junior Suite Ocean View -2 Queen size BedsThe spacious double room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 3 beds.
Preferred Club Junior Suite Ocean View Triple -2 Queen size BedsThe spacious triple room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 3 beds.
Preferred Club Paramount Suite Ocean View - King BedThe spacious air-conditioned suite features a flat-screen TV with streaming services, a minibar, a dining area and an iPad. The unit has 3 beds.
Junior Suite - King Size BedFeaturing a private entrance, this spacious suite also consists of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. This air-conditioned suite comprises a dining area, a flat-screen TV with streaming services a minibar and outdoor furniture. The unit offers 2 beds.
Junior Suite - Two Queen BedsFeaturing a private entrance, this spacious suite also comprises 1 bedroom, a seating area and 1 bathroom with a bath and a shower. This air-conditioned suite features a dining area, a flat-screen TV with streaming services a minibar and outdoor furniture. The unit offers 3 beds.
Junior Suite Triple Room - 1 King BedProviding free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The spacious triple room provides air conditioning, a private entrance, a minibar, a coffee machine and a flat-screen TV with streaming services. The unit offers 2 beds.
Junior Suite Triple Room - 2 Queen BedsOffering free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The spacious triple room offers air conditioning, a private entrance, a minibar, a coffee machine, as well as a flat-screen TV with streaming services. The unit has 3 beds.
About Dreams Playa Mujeres Golf & Spa Resort - All Inclusive
The dinner experience at Dreams Playa Mujeres Golf & Spa Resort is a mix of hits and misses based on guest reviews. The French and Brazilian restaurants, Fusion and L'Etoile, are highly recommended with amazing food and excellent service. In particular, the Onion Soup and the Chicken Cordon Bleu at L'Etoile are just delicious! However, the Mexican restaurant is a clear miss with tasteless food, poor quality and quantity and horribly slow service. Guests also note that Tides Poolside bar food is not great. Finding a place to dine can be a challenge with many restrictions on scheduling and dress code, along with peculiarities such as some restaurants being closed for private events. But with a little effort, there are some exceptional dining experiences to be had at Dreams Playa Mujeres.
Rooms
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offers spacious and versatile rooms with great views and comfortable beds. Room service is exceptional and the staff is hospitable. The rooms are sufficiently large and the cleanliness is up to standards. Guests can enjoy a nice shower with hot/warm water without any issues. While there were occasional complaints about outdated decor and difficulties in getting bathrobes, overall, the rooms are well maintained. The ocean view rooms are stunningly beautiful and some also feature a jacuzzi on the balcony. With well-maintained rooms and comfortable beds, guests can enjoy a relaxing stay at this resort.
Cleanliness
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is definitely a clean and beautiful resort, according to guest reviews. While some guests reported issues with dirty bathrooms, dirty areas around the pool and sometimes dirty bars, overall, guests found the property to be very clean. Housekeeping was praised for their daily cleaning efforts and for promptly responding to requests for extra waters in the fridge. Although some guests mentioned encountering mosquitos in their rooms, most found their accommodations to be well cleaned. The beach water was noted as being dirty due to seaweed, but this did not detract from the cleanliness of the resort overall.
Staff
The staff at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive are praised for being friendly, welcoming and amazing, providing excellent service throughout. They are also described as polite, helpful and accommodating with notable mentions for Isaid from the gym, Maria from the entertainment team and Juan from the poolside bar. Although there have been a few negative experiences with staff, most guests have expressed their satisfaction with the staff's fantastic service, going above and beyond to ensure that their needs are met. Special mentions go out to the pool concierge and Roberto at the front desk for their excellent service.
Pool
Looking for a fun and relaxing vacation experience? Consider booking a stay at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive! Guests have unanimously praised the lovely pools with multiple highlighting the vast pool area and cabanas. While some mentioned that reserving a pool lounge chair or Bali bed can be hectic, management has dealt with the problems and ensured a comfortable experience for their guests. The children's pool and lazy river provide entertainment for all ages and the gym facilities add to the overall experience. The beach location is also a highlight for many guests. The only complaint seems to be that the water in the pools is too hot, but that's a minor inconvenience compared to the overall enjoyment of the pools. With great features like many slides and even a very long one, Las piscinas y toboganes muy entretenidas. Las piscinas son para todos los gustos. in Spanish and a guest describing the resort as "sehr schöne Anlage mit tollen Pools" in German, it's clear that the pool experience at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is a true crowd-pleaser.
Yes, Dreams Playa Mujeres Golf & Spa Resort - All Inclusive has pool(s) that belong to one or more of the following categories: Infinity Pool, Heated Pool, Children's Pool, Pool Water Slide, Outdoor Pool, Water Park, Lazy River. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive.