Canberra-35.20344500,
149.20892700,
1222 Federal Highway Service Road, Sutton(Show on Map)
6.9
Rated
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1 room2 guests1 room, 2 guests
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Summary of reviewsGuests of ibis Styles Canberra Eagle Hawk frequently praise the hotel for its peaceful and quiet location, highlighting its serene, bushland setting away from urban noise. Conveniently placed near main highways, the hotel offers practical access to Canberra's city center and surrounding attractions, making it an excellent choice for travelers seeking tranquility. The proximity to amenities like petrol stations and the Eaglehawk Pub adds to its appeal.
The breakfast offerings receive high commendations with many describing it as delicious, offering good variety and suitable for picky eaters and children. Positive remarks extend to the dinner services, specifically the quality and taste of the food, including the popular wood-fired pizzas. While the dining experiences generally contribute to a pleasant stay, some guests noted inconsistencies in dinner service and occasional closures.
Rooms at the hotel are often lauded for their spaciousness, cleanliness and comfortable beds, providing a pleasant retreat for both families and individuals. Recently refurbished areas and practical amenities like kitchenettes further enhance guest satisfaction. However, attention to maintenance and cleanliness in some sections could improve the overall guest experience.
Despite mixed reviews concerning cleanliness, many guests found the rooms and amenities, such as the bathrooms and pool areas, to be tidy and inviting. Some comments highlight issues with maintenance and cleanliness in other areas, suggesting a need for more consistent upkeep.
The staff at ibis Styles Canberra Eagle Hawk are frequently praised for their friendliness, helpfulness and professionalism. Front desk personnel, in particular, contribute significantly to a positive overall guest experience. Nonetheless, some reviews mention occasional lapses in attentiveness and professionalism.
Complimentary Wi-Fi, while convenient near the reception area, often fails to provide reliable connectivity in guest rooms, leading to numerous frustrations. The gym offers basic facilities and, while appreciated by some, is noted for minimal and outdated equipment that could benefit from better maintenance.
The pool is a favorable feature, particularly for families, providing a clean and enjoyable space for relaxation and play. Similarly, the presence of tennis courts adds an appealing recreational option for guests, although some report them being slightly run-down.
Parking at the hotel is generally well-received for its convenience and ample spaces, though a few guests suggest better signage and lighting improvements. The facility caters well to families with spacious rooms, kid-friendly amenities and an accommodating atmosphere that makes it a suitable choice for family trips.
Overall, ibis Styles Canberra Eagle Hawk offers a comfortable, accessible and family-friendly environment with an emphasis on tranquility and convenience. The positive aspects of the stay, such as the pleasant location, tasty breakfast and amiable staff, often outweigh the occasional service or maintenance hiccups. Show more
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Categories
Family Friendly Hotel
Provides a playground, making it a great option for families with children. Offers family rooms and a relaxed atmosphere suitable for a comfortable stay. The hotel also features a swimming pool.
Dog Friendly Hotel
ibis Styles Canberra Eagle Hawk is a pet-friendly hotel. It is popular among guests looking for pet-friendly accommodation.
Hotel with Free Wi-Fi
ibis Styles Canberra Eagle Hawk includes complimentary Wi-Fi for all guests, making it easy to stay connected. The hotel offers a comfortable and stylish environment for a pleasant stay.
Cheap Hotel
This ibis Styles property provides budget-conscious lodging options. Located outside the immediate city center, it offers potentially lower rates while maintaining the brand's standard of comfortable, affordable rooms.
Hotel with Gym
ibis Styles Canberra Eagle Hawk is listed among hotels with gym and fitness center in Canberra.
Hotel with Outdoor Pool
This resort features a seasonal outdoor pool equipped with sun loungers. Guests can also utilize two outdoor tennis courts.
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Tennis Courts
4-Star Hotel
Room Types
Standard Queen RoomThis air-conditioned room offers a work desk, an en suite bathroom and a TV with free cable channels. It includes tea/coffee making facilities.
Family RoomThe family room's kitchenette, which features a microwave, is available for cooking and storing food. The spacious family room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 4 beds.
Superior Double Room with Two Double BedsThis double room has air-conditioning.
Standard King RoomThe quadruple room features air conditioning, a wardrobe, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 2 beds.
Dormitory Room with Three Double Bunk BedsThe unit offers 3 beds.
Dormitory Room with Seven Single BedsThe unit has 7 beds.
Guest Reviews
6.9
Rated
Location
The reviews for ibis Styles Canberra Eagle Hawk highlight a predominantly positive view of its location. Guests frequently mention the hotel's peaceful and quiet setting, providing a serene retreat away from the hustle and bustle of urban areas. Nestled in a natural bush environment, the location offers a charming rural ambiance while remaining conveniently accessible, thanks to its proximity to main highways. This makes it easy for travelers to reach Canberra's city center, typically within a 15-25 minute drive, as well as surrounding attractions.
The hotel's distance from the city center is noted by some as both an advantage and a minor inconvenience; however, the consensus is that the location strikes a good balance between seclusion and accessibility. Many guests appreciate being close to amenities such as a petrol station, the Eaglehawk Pub and nearby highways, facilitating convenient travel in and out of Canberra. Additionally, the area is well-suited for those planning onward journeys to places such as Sydney, making it an excellent stopover point.
Overall, the location of ibis Styles Canberra Eagle Hawk is praised for its quiet and relaxing atmosphere, coupled with practical access to Canberra and other regional areas. It's a favored choice for travelers seeking tranquility without being too far removed from city conveniences.
Breakfast
Guests of Ibis Styles Canberra Eagle Hawk frequently commented on the breakfast offerings at the hotel, often noting that it included in their stay and provided good value for money. Many reviews highlight the breakfast as a positive aspect of their visit, describing it as great, delicious, tasty or beyond their expectations. Several guests appreciated the variety and choices available in the buffet breakfast with specific mentions of it being suitable for picky eaters and having options for kids.
While the breakfast received a lot of praise, some guests felt it could benefit from more variety and fresher options. A few reviews mentioned that aspects of the buffet were not fresh or well-maintained and some items were cold or dry from sitting out. There were also comments about the breakfast nook being tight and uncomfortable and some guests mentioned poor cleanliness and organization.
The helpfulness of the breakfast staff, particularly a manager named Rohan, was well-received, adding a positive note to the experience for many. Despite some criticisms and areas for improvement, most guests found the breakfast to be a satisfying and valuable inclusion in their stay.
Dinner
Dining at ibis Styles Canberra Eagle Hawk offers a mixed experience with many guests appreciating the quality and taste of the food, particularly the wood-fired pizzas available on Fridays and Saturdays. The restaurant and bar are described as reasonably priced, cozy and offering a good variety of dinner options, contributing to an enjoyable dining atmosphere with great meals. However, several guests found the restaurant's dinner service inconsistent, noting times when the restaurant was unexpectedly closed or lacked sufficient staff, leading to long wait times or limited dining options. For those nights when the in-house dining is unavailable, guests have praised nearby alternatives, such as the pub next door and a local steakhouse, both reported to have great food. This blend of good food options and occasional service hiccups makes for a dining experience that may require some flexibility and planning.
Rooms
The rooms at ibis Styles Canberra Eagle Hawk exhibit a blend of spaciousness, cleanliness and affordability, catering well to families and individuals alike. Guests frequently highlight the sizeable, well-equipped and tidy rooms that provide all necessary amenities for a comfortable stay. Many reviews emphasize the comfort of the beds with some guests claiming to have had their most comfortable sleep ever. Families appreciate the ample space and bunk bed arrangements that accommodate children conveniently.
Several rooms have been recently refurbished, featuring modern bathrooms and updated interiors, which add to the overall comfort and appeal. The inclusion of kitchenettes with basic equipment, including mini-fridges, proves practical for longer stays. The quiet location further enhances the serene ambiance of the rooms, making them a pleasant retreat after a day of exploring or travel.
However, feedback also indicates a need for better maintenance and cleanliness in certain areas. Some rooms suffer from unpleasant odors, insects and visible signs of wear and tear. Specific mentions of dusty carpets, stained curtains and neglected cleaning suggest that a more consistent standard of hygiene could improve guest satisfaction. Issues such as faulty air conditioning, dim lighting and occasional difficulties in finding rooms due to minimal signage have also been noted.
In conclusion, while the spacious and comfortable rooms at ibis Styles Canberra Eagle Hawk generally offer good value for money, addressing the noted shortcomings could enhance the guest experience significantly. The tranquil setting and practical amenities make it a favorable stopover for many travelers, especially those valuing space and affordability.
Beds
At ibis Styles Canberra Eagle Hawk, the beds are often noted for their comfort and quality. Many guests have praised the comfortable mattresses and bedding, contributing to a relaxing night's sleep. The pillows and bed sheets are frequently highlighted as wonderful, adding to the overall restful experience. The presence of comfy beds is a recurring theme with phrases like beds very comfortable and super comfy beds appearing regularly.
However, the reviews also reveal some inconsistencies. While many guests enjoyed very comfortable beds and described the beds as heavenly to sleep in, others reported beds that were too soft, hard or outdated. Some mattresses were described as having broken springs or being excessively noisy. There were also comments about bed hygiene issues, such as stained or dirty beds and sheets. Despite these drawbacks, the majority of guests seem to find the beds at the hotel to be a highlight of their stay, providing good value for money.
Cleanliness
When considering staying at Ibis Styles Canberra Eagle Hawk, travelers have mixed sentiments about the cleanliness of the hotel. Many guests found the rooms to be clean, tidy and comfortable with some even describing them as exceptionally clean. Clean bathrooms and clean pool areas were also noted positively by multiple visitors.
However, several reviews indicate significant issues with cleanliness and maintenance across the property. Complaints ranged from dirty carpets, unclean bathrooms and cobwebs in rooms to mold in showers and outdoor areas needing better upkeep. Some guests mentioned that the facility appeared run down and outdated with visible dirt, dust and even bug carcasses noted in some rooms. The underwhelming maintenance extended to general areas like the lobby and gym, which were reported to have dirty carpets, bird droppings and dust-covered equipment.
On a brighter note, a few guests appreciated the value for money and found certain aspects, such as the renovated rooms and tidy property surroundings, satisfactory. Staff responsiveness varied with some acknowledging proper cleaning services while others expressed dissatisfaction with unfulfilled cleaning needs despite being reported. Despite these shortcomings, the clean room and comfortable bed did receive several nods of approval. Overall, while the hotel has its strong points, potential guests might want to temper their expectations regarding the overall cleanliness and upkeep.
Staff
The 'ibis Styles Canberra Eagle Hawk' hotel receives numerous praises for its friendly and helpful staff. Guests frequently describe the personnel as polite, accommodating and exceptionally supportive. The front desk and reception staff, in particular, are often highlighted for their welcoming and clear communication. Many visitors note that the team goes above and beyond to ensure a pleasant stay, providing great customer service and promptly assisting with any issues.
However, there are occasional mentions of less satisfactory experiences with some guests encountering rudeness and unprofessional behavior from certain staff members. Instances of slow service and an inattentive attitude were mentioned, particularly during check-in and in dining areas. Despite these occasional lapses, most reviews underscore a generally positive experience, emphasizing the staff's friendliness, knowledge and willingness to help.
Overall, the hotel's team creates a warm and supportive environment, enhancing the guest experience, even though there's a need for consistency in their service quality.
Wi-Fi
At ibis Styles Canberra Eagle Hawk, the Wi-Fi experience for guests has proven to be a significant area for improvement. The free Wi-Fi, while convenient in proximity to the reception area, becomes unreliable and almost non-existent as one moves towards the rooms. Many guests have reported experiencing slow speeds, frequent connection issues and an overall poor signal quality. The internet reception often doesn't extend far beyond the lobby, leading to numerous frustrations for those trying to stay connected from their rooms. Some reviews mention that the Wi-Fi was effectively unusable or inoperative during their stays with sporadic connectivity and no reliable signal. While the hotel's overall amenities may be appreciated, the internet service leaves much to be desired, underscoring a need for enhancement to meet guest expectations.
Gym
The gym at ibis Styles Canberra Eagle Hawk offers mixed experiences for guests. While some have described the facilities as decent and more than expected, others have pointed out several issues. The gym appears to have minimal and outdated equipment with some guests noting that the machinery was not functional and had been gathering dust. Specific pieces, such as the treadmill, were mentioned as broken and overall, the gym was viewed by some as poorly maintained and lacking necessary items for a complete workout. Despite these criticisms, there were remarks appreciating the presence of the gym and its integration with the swimming pool facilities, although it was closed at times due to maintenance issues like broken glass. The general consensus suggests that while the gym exists and can be useful, it falls short in terms of maintenance and comprehensiveness.
Pool
The pool at ibis Styles Canberra Eagle Hawk receives a mix of reviews from guests, highlighting both positive experiences and some areas for improvement. Families and children seem to enjoy the pool, especially appreciating its size and availability during visits. Many guests mention that the pool is clean and well-maintained, deeming it perfect for a hot day or for quality family time. The outdoor aspect and the surroundings add to the pool’s appeal with some noting the loveliness of the area and the presence of amenities like a BBQ area and a playground, which enhance the overall experience.
On the downside, there are consistency issues with the pool’s cleanliness and maintenance. Multiple reviews report instances of the pool being dirty and sometimes it was noted to be closed or unavailable. These factors can detract from the experience for some visitors looking for a pristine and reliable swimming environment.
Overall, the pool at ibis Styles Canberra Eagle Hawk can be a highlight for guests, especially families, when it is well-maintained and open. However, there are fluctuations in its condition and availability that prospective visitors might want to note.
Tennis
Guests of ibis Styles Canberra Eagle Hawk have noted the presence of outdoor tennis courts as a feature of the facility. Some reviews expressed pleasure in using these courts, along with the outdoor pool, highlighting them as convenient amenities. However, a few guests mentioned that the tennis courts are somewhat run down. Despite this, the overall sentiment points to the tennis courts being a beneficial addition for visitors looking to engage in recreational activities during their stay.
Parking
Guests generally found the parking at ibis Styles Canberra Eagle Hawk to be convenient and appreciated the ample parking spaces available without additional charges. Many found the easy access from vehicles to rooms quite handy and noted that the parking spaces were close to their rooms, making it convenient for loading and unloading luggage.
However, some reviews mentioned areas for improvement. Several guests experienced issues with parking being too far from their rooms and found the parking area to be confusing or not well mapped. Limited parking availability was another concern and some guests noted the need for more clearly allocated parking spots to ensure better proximity to their rooms.
The parking area's condition also drew mixed feedback; while many praised the ample and easy parking, a few pointed out that the car park could benefit from resurfacing and better lighting was suggested as the area could be too dark. Despite these points, the overall sentiment suggested that the parking was adequate and a positive aspect of the stay for many travelers.
Family
Ibis Styles Canberra Eagle Hawk caters well to families, offering numerous amenities and activities for children. It's perfect for large family groups and offers specialized family rooms, some with kitchen and laundry facilities, to make stays more comfortable. The hotel's family-friendly atmosphere is enhanced with spacious rooms that provide ample space for everyone, making it an enjoyable stay for family trips. Kids especially appreciate having their own beds and the dedicated play area, while parents can take advantage of discounts and free breakfast for the little ones.
The outdoor pool and park are excellent spots for children to have fun and burn off energy, further showing the hotel's commitment to providing great facilities for families. Additionally, the hotel's meals, including those tailored for kids, are well received. Despite some mentions of the rooms not being as clean or tidy as expected, the overall experience leans positively, particularly due to the large and comfy rooms.
In general, ibis Styles Canberra Eagle Hawk is a great place for families seeking a spacious, family-oriented accommodation with activities to keep the kids entertained, ensuring an enjoyable stay for everyone.
4 Star
ibis Styles Canberra Eagle Hawk is a hotel that matches its four-star rating, providing guests with a comfortable and value-oriented experience. The rooms come equipped with thoughtful touches such as four pillows and smart robes, enhancing the overall comfort level. Guests appreciate the good value for money and the great amenities available. While it may not boast a five-star location, the hotel offers a definite four-star experience that aligns well with guests' expectations.
Accessible
ibis Styles Canberra Eagle Hawk generally offers good accessibility for guests with disabilities. The hotel features accessible rooms and bathrooms, catering to guests with mobility needs. Positive feedback highlights the ease of access and overall good accessibility of the facilities. However, some guests have noted that the hotel's location in a hilly area, combined with uneven walkways and the lack of rails, can present challenges for those with mobility issues. Additionally, there is a suggestion for more rooms equipped with disabled access to better accommodate guests during all seasons. Despite some areas needing improvement, the hotel provides sufficient vehicle access and a range of mobility-friendly accommodations.
Outdoor Pool
The outdoor pool at ibis Styles Canberra Eagle Hawk is a popular feature, particularly appreciated by families, as the kids greatly enjoyed their time swimming. Guests frequently noted that the pool was clean, well-maintained and perfect for relaxing on a hot day. The availability of plenty of sunbeds contributes to a comfortable poolside experience, although the option to rent towels and sunbed cushions for a small fee might be beneficial. A few guests mentioned that the pool occasionally appeared dirty, but overall, the general sentiment leans towards a positive poolside experience.
Dog Friendly
Nestled in nature, ibis Styles Canberra Eagle Hawk offers an exceptional retreat for guests traveling with pets. The hotel is celebrated for its pet-friendly atmosphere, allowing dogs to be a part of the family vacation seamlessly. Guests have relished their stay in the very comfortable accommodation designed specifically to make both humans and their furry companions feel right at home.
The property’s relaxed policies regarding dogs have been a highlight, permitting pets to roam freely, which adds a layer of enjoyment for both pets and their owners. The sight of free-spirited dogs running around has been described as breathtaking.
For families, the dog-friendly environment fits wonderfully. The basic yet satisfying breakfast caters to a wide range of tastes, adding convenience to the stay. Guests have also enjoyed the interactive experiences with the surrounding bushland and diverse wildlife, including sightings of wild rabbits, which create a unique backdrop.
While the dog-friendly nature of the hotel is a major plus, some guests have noted occasional issues with noise, including dog barking, which could be a point to consider for light sleepers. Overall, the combination of pet-friendly amenities, comfort and natural beauty makes ibis Styles Canberra Eagle Hawk a favored choice for travelers who do not wish to leave their pets behind.
Yes, ibis Styles Canberra Eagle Hawk has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at ibis Styles Canberra Eagle Hawk.