Sofitel Cairo Downtown Nile
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Sofitel Cairo Downtown Nile captures the essence of luxury and convenience, nestled along the iconic Nile Corniche in the heart of Cairo. Its enviable location offers breathtaking views of the Nile River, placing guests close to key tourist attractions and a vibrant city center filled with quality restaurants and entertainment options.
The hotel's breakfast buffet is a standout feature, praised for its extensive variety, delicious dishes and the picturesque dining experience overlooking the Nile. Additionally, the diverse dining options available, including a highly appreciated poolside restaurant and a popular sushi restaurant, enhance the overall guest experience.
Guests often compliment the spacious, modern and beautifully decorated rooms, many of which offer stunning Nile views. The recent renovations are evident, contributing to a comfortable and luxurious stay. The hotel maintains its high standards of cleanliness and service with commendable housekeeping efforts.
The staff at Sofitel Cairo Downtown Nile receive high marks for their friendliness and professionalism, particularly those in housekeeping and dining services. Special mentions for individuals like Ahmed Al-Husseini and Mustafa Saeed underscore the hotel's commitment to exceptional hospitality.
However, the hotel isn't without its areas for improvement. The WiFi service, while generally functional, sometimes suffers from slow speeds and connectivity issues. Noise problems, air conditioning malfunctions and occasional lapses in room maintenance have been noted by some guests.
The spa and gym facilities receive mixed reviews but are generally appreciated for their quality and service, especially the massage services provided. The pool area, although currently undergoing renovations, offers a delightful escape with its clean and heated waters.
For families, the hotel provides accommodating services and a peaceful environment. However, the presence of a casino and disco raises concerns for some about the overall family-friendly atmosphere.
In conclusion, the Sofitel Cairo Downtown Nile excels in many aspects, particularly its prime location, luxurious rooms, commendable dining options and attentive staff, making it an ideal choice for visitors seeking a premium stay in Cairo.
Categories
The hotel's breakfast buffet is a standout feature, praised for its extensive variety, delicious dishes and the picturesque dining experience overlooking the Nile. Additionally, the diverse dining options available, including a highly appreciated poolside restaurant and a popular sushi restaurant, enhance the overall guest experience.
Guests often compliment the spacious, modern and beautifully decorated rooms, many of which offer stunning Nile views. The recent renovations are evident, contributing to a comfortable and luxurious stay. The hotel maintains its high standards of cleanliness and service with commendable housekeeping efforts.
The staff at Sofitel Cairo Downtown Nile receive high marks for their friendliness and professionalism, particularly those in housekeeping and dining services. Special mentions for individuals like Ahmed Al-Husseini and Mustafa Saeed underscore the hotel's commitment to exceptional hospitality.
However, the hotel isn't without its areas for improvement. The WiFi service, while generally functional, sometimes suffers from slow speeds and connectivity issues. Noise problems, air conditioning malfunctions and occasional lapses in room maintenance have been noted by some guests.
The spa and gym facilities receive mixed reviews but are generally appreciated for their quality and service, especially the massage services provided. The pool area, although currently undergoing renovations, offers a delightful escape with its clean and heated waters.
For families, the hotel provides accommodating services and a peaceful environment. However, the presence of a casino and disco raises concerns for some about the overall family-friendly atmosphere.
In conclusion, the Sofitel Cairo Downtown Nile excels in many aspects, particularly its prime location, luxurious rooms, commendable dining options and attentive staff, making it an ideal choice for visitors seeking a premium stay in Cairo.
Luxury Hotel
This 5-star hotel blends Egyptian heritage with French elegance, offering spacious rooms and suites with balconies and Nile views. It features a 1,000sqm Sofitel Spa, an outdoor swimming pool, and an exclusive Club Millésime.
Hotel Taking Steps Towards Sustainability
This hotel utilizes eco-friendly cleaning products and offers eco-friendly toiletries. They also have an electric car charging station available for guests. Additionally, they use eco-friendly cleaning products in guest rooms.
Dog Friendly Hotel
This hotel is a luxury pet-friendly option in Cairo. It offers comfortable and stylish accommodation, with upscale amenities and services suitable for guests traveling with dogs.
Hotel for Honeymoon
Casino Hotel
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled along the iconic Nile Corniche, the Sofitel Cairo Downtown Nile boasts a truly enviable location in the heart of Cairo, Egypt. Overlooking the Nile River, the hotel offers a striking view that enhances the overall experience for its guests. Its proximity to the vibrant city center and various tourist attractions makes it an ideal base for exploring the wonders of Cairo. Visitors appreciate the ease of access to numerous good restaurants and entertainment spots, all just a short 5-10 minute drive away.
The hotel's beautiful and tranquil setting, away from the city's hustle and bustle, provides a perfect contrast to its convenient central location. The property has been recently renovated, adding a fresh and luxurious touch to the stay and is lauded for its cleanliness and exceptional service. Guests frequently highlight the outstanding hospitality of the staff with special mentions of individuals who enhance their overall experience.
Despite occasional comments about the crowded neighborhood, the hotel's strategic placement right on the Nile Corniche ensures that guests can enjoy pleasant walks and immerse themselves in the local ambiance. Overall, the Sofitel Cairo Downtown Nile stands out for its superb location, making it a prime choice for tourists looking to experience the best of Cairo.
The breakfast offerings at the Sofitel Cairo Downtown Nile have garnered mixed feedback from guests with a strong emphasis on positive experiences. Many guests appreciate the extensive variety and sumptuousness of the breakfast buffet, often describing it as excellent, very nice and even amazing. Diners are treated to a diverse selection of dishes that many find delicious with some noting it to be a highlight of their stay. The breakfast is typically served in a bright room overlooking the Nile, providing a picturesque dining experience that adds to the ambiance.
The breakfast service at both the main dining area and the executive lounge has received praise for being top-notch with the staff often mentioned for their friendliness and making guests feel welcome. Daily breakfast with views of the Nile is repeatedly highlighted as a delightful part of the morning routine.
However, there were also mentions of areas needing improvement. Some guests felt that the breakfast lacked variety and organization, suggesting that more options could be added. In particular, the executive lounge's breakfast was noted to have limited choices compared to the main dining area. Cleanliness and the sufficiency of staff during breakfast times were also points of concern for a few guests.
Despite these critiques, the overall impression of breakfast at Sofitel Cairo Downtown Nile leans towards a positive culinary experience, particularly praised for its variety, taste and scenic views of the Nile.
Sofitel Cairo Downtown Nile offers a diverse dining experience with several positive highlights. The restaurant next to the pool stands out, not only for its ambiance but also for its excellent and varied food, making it a beautiful spot for meals. The main restaurant is noted for its spacious hall with a stunning Nile view and well-spread tables, ensuring a comfortable dining experience, especially during COVID-19. The sushi restaurant is another point of attraction, adding to the variety of dining options available.
The restaurant staff are consistently praised for their friendliness and good service, further enhancing the dining experience. Evening events, such as singing concerts held by the pool, provide an enjoyable addition to the dining atmosphere.
However, there are areas needing improvement. Some guests have found the food to be not up to par with particular disappointment expressed about the pizza quality and the overall menu variety, especially for vegetarians. Additionally, the lounge on the 22nd floor has faced criticism for delayed and limited food options. Despite these criticisms, the overall dining experience remains varied and vibrant with many praising the diverse and delicious offerings.
The Sofitel Cairo Downtown Nile provides a mixed experience when it comes to its rooms. On the positive side, the rooms are often described as spacious, beautifully decorated and very comfortable with modern furniture. Many guests appreciated the clean rooms, stunning Nile views and well-maintained balconies. The hotel's recent renovations are evident in some areas, showcasing new and luxurious decorations and furnishings. The hotel’s overall cleanliness and comfort are highlighted by many with particular praise for the comfortable beds and excellent service from housekeeping staff.
However, not all guests had a seamless experience. Some visitors encountered issues with noise due to lack of soundproofing, which affected their sleep. Several reviews reported that rooms can sometimes be hot due to air conditioning problems and there were delays in room cleaning and maintenance services. Some rooms were noted as old and worn out with outdated furniture and musty smells, indicating that not all rooms share the same refurbished quality. Additionally, instances of booking discrepancies, such as not receiving a Nile view room as reserved, caused dissatisfaction among some guests. Issues with bathroom amenities, such as leaking showers and clogged sinks, were also mentioned.
Overall, while the Sofitel Cairo Downtown Nile offers a pleasant and luxurious stay for many, there are areas in need of improvement to ensure consistent quality and guest satisfaction.
When it comes to the beds at Sofitel Cairo Downtown Nile, the opinions are quite mixed. On the positive side, many guests highlighted the exceptional comfort of the beds, noting that they are very comfortable, addictive and a standout feature of their stay. Some appreciated the firmness of the mattresses and found the bed size suitable. Luxurious amenities like the pillows, towels and bathrobes also received praise.
However, there were notable criticisms as well. Some guests experienced discomfort due to rough pillows, possibly due to harsh detergents or poor laundry machines. There were mentions of old, worn-out beds and outdated furniture with several guests calling for an upgrade or renovation of the bedding. Issues such as cleanliness and the physical condition of the beds also surfaced in the reviews with some describing the beds as dirty, uncomfortable or too soft.
In summary, while many found the beds at Sofitel Cairo Downtown Nile to be incredibly comfortable and a significant highlight of their stay, others pointed out areas that need attention, including bed renewal and improved cleanliness.
Visitors to the Sofitel Cairo Downtown Nile generally appreciate the hotel's cleanliness, although experiences vary widely. Many guests are impressed by the renovation of the rooms, noting them to be very clean, comfortable and well-maintained. They mention that both the hotel and its facilities are meticulously kept and the location enhances the overall experience with its beauty and convenience. The housekeeping team, especially individuals like Ahmed Mostafa, receive commendations for their efforts.
Some guests, however, encounter issues such as delays in room cleaning, dust and inconsistencies with the thoroughness of the cleaning staff. There are reports of hair in rooms, clogged bathroom sinks and occasional foul smells. A portion of the guests feels that the cleanliness does not meet the standards expected of a five-star establishment. Despite these disparities, the majority view acknowledges the hotel’s superb renovation and its clean, spacious and inviting environment, which contribute to a comfortable stay.
The reviews for the staff at Sofitel Cairo Downtown Nile present a diverse picture. On a positive note, many guests found the staff to be extremely helpful, friendly and professional, especially the housekeeping and business lounge staff who were frequently mentioned for their cheerful demeanor and excellent service. Particular individuals, such as Ahmed Al-Husseini, Mustafa Saeed and Shawky El Basyoni, received commendations for their courteous and professional behavior. Guests appreciated the team’s efforts to make their stay pleasant, highlighting their warm welcomes, polite interactions and readiness to assist with any issues.
However, the reviews also noted significant drawbacks, especially concerning the reception staff. Several reviewers reported dishonest behavior, unprofessionalism and slow service, leading to long waits during check-in and check-out. The reception area faced criticisms for uncooperative and unknowledgeable employees with some guests experiencing rude interactions and unmet requests. Additionally, issues such as unresponsive room service, requests for tips and noisy cleaning staff were mentioned. There were also complaints about maintenance and security lapses with some guests feeling unsafe due to unauthorized room entries.
Despite these mixed experiences, the general consensus seemed to lean towards the staff being a friendly and helpful presence with their attitude and service often being highlighted as a notable aspect of the hotel. The positive interactions and professionalism of many staff members, especially in specific departments, contributed significantly to the guests' satisfaction during their stay.
During a stay at the Sofitel Cairo Downtown Nile, guests can expect a mix of experiences when it comes to internet connectivity. Positive feedback highlights that the WiFi is generally functional with some guests noting that it is okay or even good in terms of speed. However, there are numerous mentions of the WiFi being slow, unreliable and occasionally troublesome with frequent disconnections. Certain reviews describe the WiFi reception as weak and point out that it requires improvement. Overall, while the hotel's service is excellent in many aspects, the WiFi could benefit from significant enhancements to ensure a consistently smooth experience for all guests.
The spa at Sofitel Cairo Downtown Nile receives mixed reviews from guests with a focus on its exceptional massage services and specialist, Rahab, who is praised for her artistry and skill. Guests recommending her highlight enjoyable and fantastic experiences. The spa is described as top-class, very clean, relaxing and comfortable, offering exclusive services to hotel guests. Conversely, some reviews caution against the spa, labeling it a rip-off and criticizing the prices as higher than the local average. The hotel also features a salon and beauty center. Despite the criticisms, many found the spa to be a positive aspect of their stay.
The Sofitel Cairo Downtown Nile features a gym that receives mixed reviews from its guests. The general consensus highlights several positive aspects, such as the gym being well-equipped, clean and spacious. Many guests describe the gym facilities as nice and appreciate the comfortable training environment. Additionally, it is noted to be well-maintained and overall considered good by several guests. However, a few reviews suggest that the experience could be improved with some describing it as a weak underground gym or even non-existent. Despite these differing opinions, the gym appears to offer a generally satisfactory experience for those looking to stay active during their visit.
Sofitel Cairo Downtown Nile boasts a range of inviting features for those seeking a relaxing getaway with its pool area frequently highlighted by guests. The outdoor swimming pool is noted for its size and cleanliness with many appreciating its heated waters and the overall classy ambiance. While some reviews mention that the pool is small and in need of cleaning, others found it to be beautiful and very relaxing. The helpful and attentive employees around the pool area contribute positively to the guest experience, ensuring a secure and pleasant environment.
Guests can also enjoy poolside dining with the adjacent restaurant receiving praise for its lovely setting. Despite the occasional maintenance issues and noise, many guests found the pool views from their rooms delightful, especially those overlooking both the pool and a partial view of the Nile. However, there have been some frustrations with incomplete Nile views from certain rooms.
Currently, the pool area is undergoing renovations, which has affected availability and caused some inconvenience. It's advisable to check the status of the pool during booking to avoid any surprises. The pool’s appeal, combined with the hotel's health club and evening entertainment, makes it a notable feature of the Conrad Cairo, despite the intermittent closures and age-related aspects.
The Sofitel Cairo Downtown Nile has received mixed reviews regarding its suitability for families. While some guests highlighted a range of family-friendly features such as accommodating family services, size of family rooms and a peaceful environment conducive to family stays, others have noted significant drawbacks. Positive remarks reflected on the hotel being excellent for families, offering family-friendly rooms and staff providing family-friendly service. Guests have appreciated the family ambiance and accommodation with connecting rooms suitable for larger families.
However, several reviews criticized the hotel's overall suitability for families, pointing out issues such as the presence of a casino and disco, which they felt made the atmosphere less family-friendly. Other concerns included inadequate room assignments, where rooms reserved for a single family were scattered on different floors, causing inconvenience. Despite these criticisms, many guests still found the hotel to be a good option for family stays, appreciating the overall family-friendly atmosphere.
The Sofitel Cairo Downtown Nile presents a mixed experience for its guests. Many reviewers have praised the hotel for its superior world-class service and highlighted its exceptional service crew, including standout staff members like Noor, Adel Darwish and Mustafa. The reception staff are frequently mentioned as being excellent and contributing to a fantastic customer service experience. Visitors also commended the sparkling clean rooms and the restaurant's five-star quality.
However, there is a significant number of reviews that find the hotel falling short of its five-star rating. Guests have expressed disappointment with the outdated and worn-out furniture and several mentioned that the facilities do not meet the standards expected of a luxury hotel. Issues like poor cleanliness and unpleasant smells have also been pointed out. Some guests felt misled by the hotel’s claims, particularly regarding the availability of Nile view rooms, noting that only suites offer such views.
Overall, while the Sofitel Cairo Downtown Nile boasts some truly positive aspects such as excellent staff service and certain high-quality amenities, it seems there are notable drawbacks in terms of facility maintenance and overall five-star standard adherence that need addressing.
Sofitel Cairo Downtown Nile emerges as a noteworthy choice for business travelers, offering an array of dedicated business amenities and services. The hotel features a well-equipped business center and specialized business floors, ensuring that guests have access to all necessary facilities for their work needs. Rooms come with a designated business area, facilitating a productive environment for those on work trips.
The management and staff receive high praise for their exceptional behavior and service. Notably, management figures such as Mohammed Marai, a reception supervisor and a shift manager are highlighted for their politeness and efficiency. The overall staff is described as responsible, polite and always wearing pleasant smiles, contributing to an inviting atmosphere.
Location-wise, the hotel is aptly positioned, allowing for quick responses and convenience, a significant advantage for busy professionals. The cleanliness of the business floors and the friendliness of the employees further enhance the overall experience. The hotel's beautiful setting combined with its dedicated services for businessmen cements its reputation as an excellent destination for business trips.
The Conrad Cairo Hotel & Casino offers a range of accessible facilities and accommodations tailored for guests with disabilities. Notable features include spacious accessible rooms and bathrooms, as well as entrances that cater to mobility needs. Ramps are available throughout the hotel, ensuring easy navigation. The recently renovated rooms are designed to meet the needs of all guests, providing comfort and accessibility. Despite some issues with elevator controls and card access to floors, the hotel overall provides good facilities and amenities for disabled persons, making it a commendable choice for travelers requiring accessibility.
The Sofitel Cairo Downtown Nile features a well-maintained and spacious casino, providing a relaxing environment for guests. Visitors often describe their time at the casino as fun with a good variety of enjoyable games. The staff is noted as being attentive and helpful, adding to the overall positive experience. The casino's clean and nice atmosphere further contributes to a pleasant visit.
The Sofitel Cairo Downtown Nile boasts a heated pool that consistently garners praise from guests. The pool is not only nice and warm but also spacious, providing ample room for relaxation and comfort. Its cleanliness and well-maintained condition are often highlighted, ensuring a pleasant experience for visitors. Particularly appreciated during the winter months, the heated pool offers a relaxing and comfortable retreat, making it a notable feature of the hotel.
The Sofitel Cairo Downtown Nile offers an outdoor pool that has garnered mixed reviews. Guests have praised the pool for being well-maintained, spacious and comfortable with particular emphasis on its relaxing atmosphere and stunning views. The pool is also heated, which adds to the overall pleasant experience. The restaurant adjacent to the pool is noted for its beauty, enhancing the poolside ambiance.
However, some guests have pointed out areas needing improvement, such as occasional construction noise and the need for renovation and cleaning. Others have mentioned that the pool area can be quite lively due to pool parties and loud local members, which might not be ideal for families seeking tranquility. Despite these issues, many visitors enjoyed their time by the outdoor pool, appreciating its comfortable and inviting setting.
The Sofitel Cairo Downtown Nile receives high praise for its suitability for honeymoon stays. The hotel is frequently recommended for honeymooners, offering a beautiful honeymoon suite that captures the romantic essence couples seek. Guest reviews highlight the dedicated honeymoon package and special amenities, which contribute to the overall honeymoon ambiance. The effort put into honeymoon decorations further enhances the experience, ensuring that every detail aligns with the expectations of those celebrating this special time in their lives.
Guests of Sofitel Cairo Downtown Nile frequently highlight its luxurious atmosphere, noting the hotel's beautiful design and world-class service. Many have described their stay as exceeding expectations with the hotel evoking a sense of luxury throughout their visit. The refined rooms and stunning views of the Nile add to the luxurious experience. Accommodations and amenities are often praised for their superior quality. Multiple reviewers appreciated the luxurious comfort, cleanliness and the attentive service provided by the staff. The recent refurbishment of the rooms and the lounge on the 22nd floor seem to have positively impacted some guests' experiences. However, a few reviewers felt that the hotel's style is somewhat dated and lacking in modern amenities with some questioning its five-star rating and value for money. Despite this, the overall sentiment reflects a high level of satisfaction with the luxury and service offered by the Conrad Cairo.
The Sofitel Cairo Downtown Nile offers a truly romantic experience for couples. Guests have praised the romantically decorated rooms and the overall romantic ambiance of the hotel. The staff contributes to the romantic atmosphere, ensuring that service feels tailored for intimate getaways. The peaceful and tranquil environment of the hotel adds to its charm, making it a highly recommended destination for romantic retreats. Every detail, from the accommodations to the overall atmosphere, seems to be thoughtfully designed to enhance the romantic experience.
The Sofitel Cairo Downtown Nile is well-regarded for its pet-friendly approach, making it an appealing choice for guests traveling with their dogs. The hotel has a clear pet-friendly policy that is greatly appreciated by its visitors. Dogs are not only allowed but also warmly welcomed, contributing to a dog-friendly atmosphere throughout the property. The accommodations are designed to be dog-friendly, ensuring comfortable stays for both pets and their owners. Staff members are noted for their friendly attitude towards dogs, enhancing the overall welcoming experience. Guests have highlighted the hotel's commitment to being a dog-friendly establishment, offering suitable rooms and services for pet owners looking to enjoy their stay in Cairo without leaving their furry friends behind.
Location Show Map
Location
The hotel's beautiful and tranquil setting, away from the city's hustle and bustle, provides a perfect contrast to its convenient central location. The property has been recently renovated, adding a fresh and luxurious touch to the stay and is lauded for its cleanliness and exceptional service. Guests frequently highlight the outstanding hospitality of the staff with special mentions of individuals who enhance their overall experience.
Despite occasional comments about the crowded neighborhood, the hotel's strategic placement right on the Nile Corniche ensures that guests can enjoy pleasant walks and immerse themselves in the local ambiance. Overall, the Sofitel Cairo Downtown Nile stands out for its superb location, making it a prime choice for tourists looking to experience the best of Cairo.
Breakfast
The breakfast service at both the main dining area and the executive lounge has received praise for being top-notch with the staff often mentioned for their friendliness and making guests feel welcome. Daily breakfast with views of the Nile is repeatedly highlighted as a delightful part of the morning routine.
However, there were also mentions of areas needing improvement. Some guests felt that the breakfast lacked variety and organization, suggesting that more options could be added. In particular, the executive lounge's breakfast was noted to have limited choices compared to the main dining area. Cleanliness and the sufficiency of staff during breakfast times were also points of concern for a few guests.
Despite these critiques, the overall impression of breakfast at Sofitel Cairo Downtown Nile leans towards a positive culinary experience, particularly praised for its variety, taste and scenic views of the Nile.
Dinner
The restaurant staff are consistently praised for their friendliness and good service, further enhancing the dining experience. Evening events, such as singing concerts held by the pool, provide an enjoyable addition to the dining atmosphere.
However, there are areas needing improvement. Some guests have found the food to be not up to par with particular disappointment expressed about the pizza quality and the overall menu variety, especially for vegetarians. Additionally, the lounge on the 22nd floor has faced criticism for delayed and limited food options. Despite these criticisms, the overall dining experience remains varied and vibrant with many praising the diverse and delicious offerings.
Rooms
However, not all guests had a seamless experience. Some visitors encountered issues with noise due to lack of soundproofing, which affected their sleep. Several reviews reported that rooms can sometimes be hot due to air conditioning problems and there were delays in room cleaning and maintenance services. Some rooms were noted as old and worn out with outdated furniture and musty smells, indicating that not all rooms share the same refurbished quality. Additionally, instances of booking discrepancies, such as not receiving a Nile view room as reserved, caused dissatisfaction among some guests. Issues with bathroom amenities, such as leaking showers and clogged sinks, were also mentioned.
Overall, while the Sofitel Cairo Downtown Nile offers a pleasant and luxurious stay for many, there are areas in need of improvement to ensure consistent quality and guest satisfaction.
Beds
However, there were notable criticisms as well. Some guests experienced discomfort due to rough pillows, possibly due to harsh detergents or poor laundry machines. There were mentions of old, worn-out beds and outdated furniture with several guests calling for an upgrade or renovation of the bedding. Issues such as cleanliness and the physical condition of the beds also surfaced in the reviews with some describing the beds as dirty, uncomfortable or too soft.
In summary, while many found the beds at Sofitel Cairo Downtown Nile to be incredibly comfortable and a significant highlight of their stay, others pointed out areas that need attention, including bed renewal and improved cleanliness.
Cleanliness
Some guests, however, encounter issues such as delays in room cleaning, dust and inconsistencies with the thoroughness of the cleaning staff. There are reports of hair in rooms, clogged bathroom sinks and occasional foul smells. A portion of the guests feels that the cleanliness does not meet the standards expected of a five-star establishment. Despite these disparities, the majority view acknowledges the hotel’s superb renovation and its clean, spacious and inviting environment, which contribute to a comfortable stay.
Staff
However, the reviews also noted significant drawbacks, especially concerning the reception staff. Several reviewers reported dishonest behavior, unprofessionalism and slow service, leading to long waits during check-in and check-out. The reception area faced criticisms for uncooperative and unknowledgeable employees with some guests experiencing rude interactions and unmet requests. Additionally, issues such as unresponsive room service, requests for tips and noisy cleaning staff were mentioned. There were also complaints about maintenance and security lapses with some guests feeling unsafe due to unauthorized room entries.
Despite these mixed experiences, the general consensus seemed to lean towards the staff being a friendly and helpful presence with their attitude and service often being highlighted as a notable aspect of the hotel. The positive interactions and professionalism of many staff members, especially in specific departments, contributed significantly to the guests' satisfaction during their stay.
Wi-Fi
Spa
Gym
Pool
Guests can also enjoy poolside dining with the adjacent restaurant receiving praise for its lovely setting. Despite the occasional maintenance issues and noise, many guests found the pool views from their rooms delightful, especially those overlooking both the pool and a partial view of the Nile. However, there have been some frustrations with incomplete Nile views from certain rooms.
Currently, the pool area is undergoing renovations, which has affected availability and caused some inconvenience. It's advisable to check the status of the pool during booking to avoid any surprises. The pool’s appeal, combined with the hotel's health club and evening entertainment, makes it a notable feature of the Conrad Cairo, despite the intermittent closures and age-related aspects.
Family
However, several reviews criticized the hotel's overall suitability for families, pointing out issues such as the presence of a casino and disco, which they felt made the atmosphere less family-friendly. Other concerns included inadequate room assignments, where rooms reserved for a single family were scattered on different floors, causing inconvenience. Despite these criticisms, many guests still found the hotel to be a good option for family stays, appreciating the overall family-friendly atmosphere.
5 Star
However, there is a significant number of reviews that find the hotel falling short of its five-star rating. Guests have expressed disappointment with the outdated and worn-out furniture and several mentioned that the facilities do not meet the standards expected of a luxury hotel. Issues like poor cleanliness and unpleasant smells have also been pointed out. Some guests felt misled by the hotel’s claims, particularly regarding the availability of Nile view rooms, noting that only suites offer such views.
Overall, while the Sofitel Cairo Downtown Nile boasts some truly positive aspects such as excellent staff service and certain high-quality amenities, it seems there are notable drawbacks in terms of facility maintenance and overall five-star standard adherence that need addressing.
Business
The management and staff receive high praise for their exceptional behavior and service. Notably, management figures such as Mohammed Marai, a reception supervisor and a shift manager are highlighted for their politeness and efficiency. The overall staff is described as responsible, polite and always wearing pleasant smiles, contributing to an inviting atmosphere.
Location-wise, the hotel is aptly positioned, allowing for quick responses and convenience, a significant advantage for busy professionals. The cleanliness of the business floors and the friendliness of the employees further enhance the overall experience. The hotel's beautiful setting combined with its dedicated services for businessmen cements its reputation as an excellent destination for business trips.
Accessible
Casino
Heated Pool
Outdoor Pool
However, some guests have pointed out areas needing improvement, such as occasional construction noise and the need for renovation and cleaning. Others have mentioned that the pool area can be quite lively due to pool parties and loud local members, which might not be ideal for families seeking tranquility. Despite these issues, many visitors enjoyed their time by the outdoor pool, appreciating its comfortable and inviting setting.
Honeymoon
Luxury
Romantic
Dog Friendly
Yes, Sofitel Cairo Downtown Nile has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Sofitel Cairo Downtown Nile.
Yes, Sofitel Cairo Downtown Nile welcomes dogs.
Yes, parking facilities are available at Sofitel Cairo Downtown Nile.
Yes, Sofitel Cairo Downtown Nile has a gym.
Location Show Map
More Options
