Royal Maxim Palace Kempinski Cairo
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Summary of reviewsThe Royal Maxim Palace Kempinski Cairo is a luxurious hotel that garners overwhelmingly positive feedback, particularly for its modern design and strategic location near the Cairo International Airport. Positioned about 20 minutes from the airport and nestled in a serene, upscale neighborhood, the hotel offers a peaceful retreat from the bustling city center, which is approximately 60 kilometers away. This makes it an ideal choice for business travelers or those whose activities are centered around New Cairo.
The hotel is celebrated for its cleanliness and comfortable, friendly atmosphere. Many guests praise the quality and variety of the breakfast buffet, describing it as exceptional with numerous national and international options, fresh egg stations and a kid-friendly snack area. Despite occasional mentions of limited in-room breakfast options and noise from nearby clubs, the breakfast experience is widely regarded as one of the best in the city.
Dining at the Royal Maxim Palace Kempinski Cairo is a diverse experience with several on-site restaurants offering a range of culinary journeys. The Libyan poolside restaurant and Sichuan cuisine at the Chinese restaurant receive particularly positive reviews, while occasional critiques about the Italian restaurant suggest room for improvement. Special events like Ramadan iftar and personalized birthday dinners add a special touch to guests' stays.
Guests find the rooms modern, spacious and clean, though some note signs of aging and occasional noise issues. Many rooms offer appealing views, especially those overlooking the pool and are equipped with large bathrooms that include both a shower and bathtub. Despite criticisms about dated furniture and occasional maintenance issues, the rooms are generally described as comfortable and family-friendly.
The staff at the Royal Maxim Palace Kempinski Cairo is frequently lauded for their exceptional friendliness, professionalism and helpfulness. The reception and concierge teams receive particular praise with individual staff members being recognized for their outstanding service. However, minor communication issues and isolated concerns do arise.
The hotel's spa offers a wonderful and relaxing environment, appreciated for its excellent facilities and quality massages, though some guests note occasional unclean areas and maintenance issues. The gym is well-equipped and spacious, receiving high marks for its quality and range of equipment, despite occasional availability constraints.
The pool facilities cater to both relaxation and family fun, featuring outdoor, heated and indoor pools with special activities for children. Issues such as cold water and maintenance concerns are mentioned, but overall, guests enjoy the poolside ambiance and amenities.
Parking at the hotel is secure and available, although guests are sometimes dissatisfied with the additional charges and occasional unfriendly service. Family travelers find the hotel suitable with a kids club, family-friendly pool areas and connected rooms accommodating children effectively.
Overall, the Royal Maxim Palace Kempinski Cairo stands out for its tranquil location, exceptional staff, luxurious accommodations and varied dining experiences, making it a highly recommended option for travelers seeking comfort and convenience near Cairo's airport.
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The hotel is celebrated for its cleanliness and comfortable, friendly atmosphere. Many guests praise the quality and variety of the breakfast buffet, describing it as exceptional with numerous national and international options, fresh egg stations and a kid-friendly snack area. Despite occasional mentions of limited in-room breakfast options and noise from nearby clubs, the breakfast experience is widely regarded as one of the best in the city.
Dining at the Royal Maxim Palace Kempinski Cairo is a diverse experience with several on-site restaurants offering a range of culinary journeys. The Libyan poolside restaurant and Sichuan cuisine at the Chinese restaurant receive particularly positive reviews, while occasional critiques about the Italian restaurant suggest room for improvement. Special events like Ramadan iftar and personalized birthday dinners add a special touch to guests' stays.
Guests find the rooms modern, spacious and clean, though some note signs of aging and occasional noise issues. Many rooms offer appealing views, especially those overlooking the pool and are equipped with large bathrooms that include both a shower and bathtub. Despite criticisms about dated furniture and occasional maintenance issues, the rooms are generally described as comfortable and family-friendly.
The staff at the Royal Maxim Palace Kempinski Cairo is frequently lauded for their exceptional friendliness, professionalism and helpfulness. The reception and concierge teams receive particular praise with individual staff members being recognized for their outstanding service. However, minor communication issues and isolated concerns do arise.
The hotel's spa offers a wonderful and relaxing environment, appreciated for its excellent facilities and quality massages, though some guests note occasional unclean areas and maintenance issues. The gym is well-equipped and spacious, receiving high marks for its quality and range of equipment, despite occasional availability constraints.
The pool facilities cater to both relaxation and family fun, featuring outdoor, heated and indoor pools with special activities for children. Issues such as cold water and maintenance concerns are mentioned, but overall, guests enjoy the poolside ambiance and amenities.
Parking at the hotel is secure and available, although guests are sometimes dissatisfied with the additional charges and occasional unfriendly service. Family travelers find the hotel suitable with a kids club, family-friendly pool areas and connected rooms accommodating children effectively.
Overall, the Royal Maxim Palace Kempinski Cairo stands out for its tranquil location, exceptional staff, luxurious accommodations and varied dining experiences, making it a highly recommended option for travelers seeking comfort and convenience near Cairo's airport.
Luxury Hotel
The hotel provides an exceptional level of luxury with stunning architecture and spacious rooms. It offers multiple dining options, impeccable service, and extensive amenities, including a spa and swimming pools.
Hotel for Honeymoon
The Royal Maxim Palace Kempinski offers luxurious accommodations, world-class dining, and exceptional service. With its elegant ambiance and a variety of amenities, including a spa and multiple pools, it provides a romantic and memorable experience for honeymooners. The hotel is located in New Cairo, offering a blend of tranquility and accessibility.
Hotel with Spa
Included in lists of top spa hotels, this palace-style hotel provides a luxurious environment for its spa and wellness services.
Family Friendly Hotel
This hotel offers 'The Little Kingdom Kids Club' for children aged 4-12, with various activities, games, a PlayStation, video games, and board games. The club also has a partnership with Wellspring for community and family-focused programs.
Hotel with Swimming Pool
The Royal Maxim Palace Kempinski Cairo boasts a large and beautifully designed outdoor swimming pool. It offers a pleasant and enjoyable experience for guests.
Heated Pool Indoor Pool Children's Pool Outdoor Pool
Business Hotel
Situated in New Cairo, this hotel offers extensive meeting facilities and business services. It provides luxurious accommodations and multiple dining options. The hotel is well-suited for high-end business events.
Hotel with Parking
This hotel offers parking facilities, ensuring convenience for guests with vehicles. It is a luxury hotel with high-class services.
Hotel with Gym
Provides a luxurious fitness center with state-of-the-art equipment and personal training services. The hotel also offers extensive spa facilities and multiple dining options, enhancing the overall wellness experience.
5-Star Hotel
This grand hotel offers opulent accommodations, a wide range of dining options, and extensive leisure facilities, including a large swimming pool and a luxurious spa. Its location in New Cairo provides a tranquil escape from the city center.
Hotel with Outdoor Pool
Guests can enjoy an all year-round outdoor pool with temperature-controlling technology. The hotel offers a poolside bar and a dedicated kids' pool. Some rooms provide direct access to the pool.
Hotel with Children's Pool
The hotel offers a dedicated children's pool area. This kids' pool includes water slides and is noted for being clean and safe, providing a specific area for young guests to enjoy.
Hotel with Indoor Pool
This hotel offers a magnificent spa with a tranquil thermal indoor pool, covering 86 square meters and heated to a perfect temperature for relaxation. The indoor pool is available for guests over 18 years old and is open year-round.
Hotel with Heated Pool
The hotel boasts a heated indoor pool as part of its Resense Spa. This 86 square meter pool is meticulously heated for a relaxing swim. The spa also offers a steam room and sauna.
Hotel Taking Steps Towards Sustainability
Romantic Hotel
Accessible Hotel
Hotel for Yoga
Guest Reviews
When considering a stay at the Royal Maxim Palace Kempinski Cairo, travelers often commend its modern hotel design and strategic location, particularly its proximity to the airport. Conveniently situated about 20 minutes from Cairo International Airport, the hotel serves as a practical choice for those seeking a spot near New Cairo and Tijara area, making it a viable option for business travelers or those whose plans don't require frequent trips to the bustling city center.
Far from the crowded and more chaotic parts of Cairo, the hotel's location offers a peaceful haven away from the city's noise. It is positioned next to the city ring road and nestled in a luxurious neighborhood, providing a tranquil environment. Though it's located 60 kilometers from downtown Cairo and far from the Nile and main tourist attractions, the serene setting and proximity to local amenities like Cairo Festival City and City Center Maadi compensate for the distance.
Guests frequently highlight the cleanliness of the hotel, along with its comfortable and friendly atmosphere. The staff receives high praise, contributing to the overall positive experience. This establishment is noted for its luxurious accommodations and well-maintained facilities, which together create a soothing retreat for guests looking for a little distance from Cairo's fast pace.
With all its strengths, it becomes evident that Royal Maxim Palace Kempinski Cairo suits those prioritizing a nearby airport location, a restful environment and modern comforts over being in the heart of the city’s tourist trails.
The breakfast experience at Royal Maxim Palace Kempinski Cairo consistently receives praise for its exceptional quality and variety. Guests appreciate the extensive breakfast buffet, describing it as perfect, amazing and exceptional with a wide range of national and international options. The breakfast offerings include fresh egg stations, diverse choices and a kid-friendly snack area, making it suitable for various dietary preferences.
The buffet is renowned for its good quality, lavish selections and delicious food with many guests noting that it exceeded their expectations. Highlights include the incredible variety and the peaceful breakfast setting with some patrons enjoying views of the pool and outdoor seating areas. The breakfast area, although sometimes busy, is managed by polite, professional and friendly staff.
However, a few guests mentioned certain drawbacks, such as limited options for in-room breakfast, unwelcoming staff at specific stations and occasional noise issues from nearby clubs. Nonetheless, the overall consensus is that the breakfast at Royal Maxim Palace Kempinski Cairo stands out as one of the best in the city, offering a delightful start to the day for most visitors.
Dinner at the Royal Maxim Palace Kempinski Cairo offers a diverse experience with several on-site restaurants, each presenting a unique culinary journey. Guests often enjoyed their meals, highlighting the good quality of food served. The Italian restaurant received mixed reviews with some diners finding the experience unsatisfactory. However, the Libyan poolside restaurant was praised for its authentic and delicious dishes, while the Sichuan beef specialty at the Chinese restaurant on the first level attracted positive remarks for its distinctive flavor.
The Lebanese restaurant seemed popular for evening dining and many guests appreciated the organized and special dinner events, especially during celebrations such as Ramadan iftar and suhoor at The State restaurant, despite some finding the food there average. Additionally, surprises like birthday dinners organized by the concierge added a personalized touch to guests' stays.
Food variety generally surpassed expectations and room dining services were noted for their exceptional quality and timely delivery. Nonetheless, some guests felt that the cost did not always match the satisfaction levels and sometimes found the food to be underwhelming in terms of freshness and adherence to menu descriptions. The dining experience in some cases was marred by a perceived lack of options and high prices. Overall, the hotel's culinary offerings are varied with standout moments but room for improvement in certain areas.
Royal Maxim Palace Kempinski Cairo offers rooms that are appreciated for their modernity and spaciousness, providing comfort and tasteful decoration. Guests often praise the cleanliness and luxurious decor, noting the sizeable bathrooms that include both a shower and bathtub. Many rooms also exhibit appealing views, particularly those overlooking the pool.
However, several reviews indicate that some rooms and their furnishings are showing signs of age and wear, suggesting a need for renovation. Noise levels from the pool area and air conditioning systems are mentioned as concerns by some guests. Additionally, certain rooms have been described as small with outdated furniture, uncomfortable beds and issues such as broken window handles and noisy air conditioning.
Despite these criticisms, the overall feedback highlights the clean, spacious nature of the rooms and the comfortable beds, making the hotel suitable for families. The hotel’s strong points remain the large, functional rooms and amenities, combined with a generally quiet and luxurious atmosphere.
At the Royal Maxim Palace Kempinski Cairo, the comfort of the beds receives high marks from guests with many describing them as the most comfortable they have ever experienced. Clean and comfortable beds are a common highlight, often featuring luxurious goose feather pillows, which several guests specifically praised for their quality. However, some reviewers noted issues, such as uncomfortable mattresses and the need for bed replacements. While a number of guests enjoyed the soft pillows, others found them less pleasant, mentioning old pillowcases and discomfort for their back and neck. Despite these occasional concerns, the beds generally contribute positively to the overall comfort of the stay.
Guests of the Royal Maxim Palace Kempinski Cairo have shared varied thoughts on the cleanliness of the hotel. Many appreciated the clean environment of the premises, including the rooms, which were frequently mentioned as clean and comfortable. Several guests described the cleanliness as exceptional and excellent with some even highlighting the cooperative staff and efficient cleaning methods.
However, some reviews noted areas for improvement. There were issues with mold and blackish spots in bathrooms, unclean corridors with unpleasant smells and old, worn-out furnishings including carpets. A few guests pointed out dirty cups and linens and instances of visible dust. The cleanliness of the bathroom was a recurrent concern with reports of hair in bathtubs, missing supplies and dirty duvets with stains.
Despite the positive comments on overall cleanliness, these issues suggest that consistency and attention to detail are areas where the hotel could improve in order to enhance guests' experiences.
The Royal Maxim Palace Kempinski Cairo boasts an exceptionally friendly and helpful staff, frequently highlighted by guests for their kindness, politeness and professionalism. The reception team is often commended for their warm welcomes and high level of ethics, making check-in and check-out processes smooth and efficient. The concierge service, particularly individuals like Ahmed Hassan, goes above and beyond to assist guests, enhancing their stay through meticulous attention to detail.
Recognition is given to various team members such as Sabreen, Latifa, Karim and Nariman, whose service leaves a lasting impression. The 'Lady in Red' team, including notable members like Matira and Sabrina Nariman, is praised for their personal touches and dedicated service. Cooperation and hospitality extend across all departments, from the reception and front desk to the valet and dining room staff, ensuring a positive and respectful atmosphere throughout the hotel.
Despite minor issues with communication and isolated trust concerns, the overall sentiment towards the staff remains overwhelmingly positive. Their ability to deliver service with genuine emotion, coupled with their high level of professionalism, contributes significantly to the hotel's reputation. The spa, housekeepers and cooks also receive commendations for their friendly and proficient service, making guest experiences memorable and delightful.
The Royal Maxim Palace Kempinski Cairo boasts a spa that has garnered a variety of opinions from its guests. Predominantly, visitors find the spa to be a wonderful and beautiful place, marked by excellent and nice facilities. Many appreciated the private massage and skincare room, as well as the big jacuzzi, which is often highlighted as a significant feature. The quality of the massages is frequently praised with terms like excellent massage and couple massage being mentioned.
The spa includes an indoor pool and a peaceful atmosphere that many guests enjoyed with detailed mentions of shower, toiletries and changing rooms that contribute to a comfortable experience. A significant number of guests specifically enjoyed the spa treatments and found access to the spa to be a quality part of their visit.
However, some reviews mention drawbacks, such as a lack of professionalism, unclean facilities and poorly maintained sauna with long wait times. It's also noted that the spa may not be recommended for women according to some experiences. Nonetheless, the overall sentiment leans towards a positive impression, emphasizing the wonderful spa facilities and calming environment.
The gym at the Royal Maxim Palace Kempinski Cairo has received largely positive feedback from guests. It is frequently described as amazing, epic and great, providing a well-equipped environment for workouts. The facility is also noted for its spaciousness, making it an excellent option for those looking to maintain their fitness routine while traveling. Despite a few mentions of limited availability, the overall impression of the gym is highly favorable with guests appreciating the quality and range of equipment provided. The gym's connection to other amenities like the pool further enhances its appeal.
Royal Maxim Palace Kempinski Cairo offers a diverse array of pool options, catering to both relaxation and fun. Guests have remarked positively on the pleasant and nostalgic ambiance around the outdoor pool, which is adorned with beautiful lighting. The poolside is described as very comfortable, allowing for a serene lounging experience. There are also heated and indoor pools available, providing flexibility for guests regardless of the weather. The spacious and incredible swimming pools are complemented by excellent pool views with some rooms offering direct access to the pool. Families particularly enjoy the children's pool and the children's circus activities by the pool, making it an attractive option for those traveling with kids.
The cabana rooms near the pool area and the view from pool-facing bathrooms have been highlighted as beautiful features. However, some guests noted issues such as an ice-cold outdoor pool and an occasional lack of cleanliness. Maintenance work on the outdoor pool and sediment covering parts of the pool have also been mentioned, but the overall feedback remains largely positive regarding the pool facilities. Special events like wedding parties and late-night functions lend a festive vibe to the pool area, enhancing the hotel's appeal as a luxury destination.
Guests at the Royal Maxim Palace Kempinski Cairo appreciate the security and availability of parking spaces, finding it easy to park. However, some express dissatisfaction with the additional charges for parking, noting that it is not free for hotel residents, which they view as unfair and expensive. There are comments about the car valet parking service, mentioning that the response from staff could be rude and unfriendly. Additionally, some find the signage for parking unclear and find it challenging to park.
Royal Maxim Palace Kempinski Cairo receives mixed feedback regarding activities for kids, though there are several highlights that family travelers may appreciate. The hotel is described as very suitable for families with many reviews mentioning the great kids club and efficient staff who ensure reservations are customized for families. Children have access to a family-friendly area of the pool and the connected rooms provided can comfortably accommodate four children, although some guests feel the rooms are on the smaller side.
The children's play area and entertainment zones are particularly praised with young guests enjoying the children's pool and other activities designed for their amusement. Despite isolated comments suggesting the hotel may not be recommended for families, many visitors express a desire to return with their family and friends, finding the overall environment welcoming and enjoyable for younger guests.
Royal Maxim Palace Kempinski Cairo showcases a blend of mixed opinions regarding its five-star rating. Some guests highlighted it as a true 5-star hotel, upholding an authentic five-star experience with high praises for its facilities and services. They described it as providing a regal experience and maintained it is one of the best in its category.
However, there were contrasting views where some visitors found it not living up to the five-star reputation. Several reviews suggested that the hotel's offerings equate more to a four-star level within the country and a few even questioned the quality, indicating a disappointing experience and finding it very overpriced for what was available. Despite the overall luxurious setting suggested by its name, the hotel received mixed feedback on being a definitive five-star establishment. Notwithstanding these critiques, the friendliness of the staff and the range of services were generally appreciated.
The Royal Maxim Palace Kempinski Cairo offers a range of facilities and services tailored to business travelers. Visitors will appreciate the well-equipped meeting rooms, conference facilities and a variety of dedicated business services. The reception experience is noted as very good and the professional staff add a level of efficiency to business operations. The working areas and library provide conducive environments for productivity. However, it's important to note that there can be late-night music by the pool that may disrupt work and there have been mentions of maintenance issues in the business center. While some find it problematic for business room usage, others have found their stay suitable and beneficial for long business trips. Despite some drawbacks, the hotel has been praised for its professional atmosphere and comprehensive amenities.
Royal Maxim Palace Kempinski Cairo has received a range of feedback regarding its accessibility for guests with disabilities. While some reviews highlighted the convenience and ease of movement within the hotel, others indicated a lack of specific details about accessible facilities. Guests mentioned that disabled individuals could access the lift and the spacious rooms were a notable plus. However, there were also mentions of the absence of suitable offerings. It is suggested to check the availability of accessibility rooms prior to booking to ensure a comfortable stay.
The Royal Maxim Palace Kempinski Cairo offers a family-friendly environment with a special area dedicated to children. The kids' pool includes water slides and is designed to be clean and safe. Families can enjoy a separate pool area that caters specifically to young ones, ensuring a fun experience. Despite some comments about inconsistent cleaning, the pool's features and setup remain a strong attraction for those traveling with children.
The Royal Maxim Palace Kempinski Cairo boasts a large and beautifully designed outdoor swimming pool that offers a pleasant and enjoyable experience for guests. The pool area is adorned with flowers, enhancing its overall aesthetic appeal. Although there are some concerns about the pool's temperature with one review mentioning it was ice cold and another noting a heater problem, the heated pool is appreciated for its beauty. Additionally, there's a dedicated children's pool, although it requires some repairs. Conveniently located near comfortable and clean beds, the outdoor pool area is generally well-received for its design and ambiance. However, there have been occasional issues with its availability.
The Royal Maxim Palace Kempinski Cairo offers an indoor pool facility that generally receives positive feedback for contributing to a luxurious and relaxing experience. Guests particularly appreciate the availability of the sauna and spa services, enhancing the overall appeal of the indoor pool. Despite a minor issue with the pool heater and occasional cleanliness concerns, many find the indoor pool aspect enjoyable and worthwhile. However, it's important to note that the indoor pool usage is restricted for children.
The Royal Maxim Palace Kempinski Cairo has been praised for creating a beautiful and romantic mood, making it a very suitable choice for honeymooners. Guests have highlighted the excellent experience and memorable moments in the honeymoon suite. The calm and quiet ambiance adds to the charm, perfect for a romantic getaway or honeymoon celebration. The hotel also caters to wedding receptions, enhancing its appeal for newlyweds.
The Royal Maxim Palace Kempinski Cairo is widely recognized for its exceptional luxury and grandeur, leaving guests impressed by its upscale ambiance and elegant surroundings. This luxurious hotel offers a true sense of 5-star opulence with impressive services and a tranquil atmosphere. Each aspect of the property exudes sophistication, from the meticulously designed modern interior to the high-end luxury furniture. Guests frequently highlight the hotel’s palace-like appearance and sought-after location, making it a standout destination. The combination of genuine luxury and high standard services ensures that everything at the Royal Maxim Palace Kempinski Cairo meets the highest expectations, earning it descriptions such as a 9-star hotel. The overall experience is praised as incredibly amazing, reconfirming the hotel's reputation as a top choice for those seeking lavish accommodations.
Royal Maxim Palace Kempinski Cairo offers a truly romantic experience for couples seeking a tranquil getaway. The hotel's design and calm ambience create a relaxing atmosphere that enhances the romantic feel of the stay. With romantic spots scattered throughout the property, couples can enjoy serene moments in a peaceful setting. The rooftop restaurant is particularly noteworthy, providing a romantic view that adds to the overall enchanting experience. Suitable for couples looking for a nice, romantic stay, the Royal Maxim Palace Kempinski Cairo stands out for its calming and relaxing environment.
Location Show Map
Location
Far from the crowded and more chaotic parts of Cairo, the hotel's location offers a peaceful haven away from the city's noise. It is positioned next to the city ring road and nestled in a luxurious neighborhood, providing a tranquil environment. Though it's located 60 kilometers from downtown Cairo and far from the Nile and main tourist attractions, the serene setting and proximity to local amenities like Cairo Festival City and City Center Maadi compensate for the distance.
Guests frequently highlight the cleanliness of the hotel, along with its comfortable and friendly atmosphere. The staff receives high praise, contributing to the overall positive experience. This establishment is noted for its luxurious accommodations and well-maintained facilities, which together create a soothing retreat for guests looking for a little distance from Cairo's fast pace.
With all its strengths, it becomes evident that Royal Maxim Palace Kempinski Cairo suits those prioritizing a nearby airport location, a restful environment and modern comforts over being in the heart of the city’s tourist trails.
Breakfast
The buffet is renowned for its good quality, lavish selections and delicious food with many guests noting that it exceeded their expectations. Highlights include the incredible variety and the peaceful breakfast setting with some patrons enjoying views of the pool and outdoor seating areas. The breakfast area, although sometimes busy, is managed by polite, professional and friendly staff.
However, a few guests mentioned certain drawbacks, such as limited options for in-room breakfast, unwelcoming staff at specific stations and occasional noise issues from nearby clubs. Nonetheless, the overall consensus is that the breakfast at Royal Maxim Palace Kempinski Cairo stands out as one of the best in the city, offering a delightful start to the day for most visitors.
Dinner
The Lebanese restaurant seemed popular for evening dining and many guests appreciated the organized and special dinner events, especially during celebrations such as Ramadan iftar and suhoor at The State restaurant, despite some finding the food there average. Additionally, surprises like birthday dinners organized by the concierge added a personalized touch to guests' stays.
Food variety generally surpassed expectations and room dining services were noted for their exceptional quality and timely delivery. Nonetheless, some guests felt that the cost did not always match the satisfaction levels and sometimes found the food to be underwhelming in terms of freshness and adherence to menu descriptions. The dining experience in some cases was marred by a perceived lack of options and high prices. Overall, the hotel's culinary offerings are varied with standout moments but room for improvement in certain areas.
Rooms
However, several reviews indicate that some rooms and their furnishings are showing signs of age and wear, suggesting a need for renovation. Noise levels from the pool area and air conditioning systems are mentioned as concerns by some guests. Additionally, certain rooms have been described as small with outdated furniture, uncomfortable beds and issues such as broken window handles and noisy air conditioning.
Despite these criticisms, the overall feedback highlights the clean, spacious nature of the rooms and the comfortable beds, making the hotel suitable for families. The hotel’s strong points remain the large, functional rooms and amenities, combined with a generally quiet and luxurious atmosphere.
Beds
Cleanliness
However, some reviews noted areas for improvement. There were issues with mold and blackish spots in bathrooms, unclean corridors with unpleasant smells and old, worn-out furnishings including carpets. A few guests pointed out dirty cups and linens and instances of visible dust. The cleanliness of the bathroom was a recurrent concern with reports of hair in bathtubs, missing supplies and dirty duvets with stains.
Despite the positive comments on overall cleanliness, these issues suggest that consistency and attention to detail are areas where the hotel could improve in order to enhance guests' experiences.
Staff
Recognition is given to various team members such as Sabreen, Latifa, Karim and Nariman, whose service leaves a lasting impression. The 'Lady in Red' team, including notable members like Matira and Sabrina Nariman, is praised for their personal touches and dedicated service. Cooperation and hospitality extend across all departments, from the reception and front desk to the valet and dining room staff, ensuring a positive and respectful atmosphere throughout the hotel.
Despite minor issues with communication and isolated trust concerns, the overall sentiment towards the staff remains overwhelmingly positive. Their ability to deliver service with genuine emotion, coupled with their high level of professionalism, contributes significantly to the hotel's reputation. The spa, housekeepers and cooks also receive commendations for their friendly and proficient service, making guest experiences memorable and delightful.
Spa
The spa includes an indoor pool and a peaceful atmosphere that many guests enjoyed with detailed mentions of shower, toiletries and changing rooms that contribute to a comfortable experience. A significant number of guests specifically enjoyed the spa treatments and found access to the spa to be a quality part of their visit.
However, some reviews mention drawbacks, such as a lack of professionalism, unclean facilities and poorly maintained sauna with long wait times. It's also noted that the spa may not be recommended for women according to some experiences. Nonetheless, the overall sentiment leans towards a positive impression, emphasizing the wonderful spa facilities and calming environment.
Gym
Pool
The cabana rooms near the pool area and the view from pool-facing bathrooms have been highlighted as beautiful features. However, some guests noted issues such as an ice-cold outdoor pool and an occasional lack of cleanliness. Maintenance work on the outdoor pool and sediment covering parts of the pool have also been mentioned, but the overall feedback remains largely positive regarding the pool facilities. Special events like wedding parties and late-night functions lend a festive vibe to the pool area, enhancing the hotel's appeal as a luxury destination.
Parking
Family
The children's play area and entertainment zones are particularly praised with young guests enjoying the children's pool and other activities designed for their amusement. Despite isolated comments suggesting the hotel may not be recommended for families, many visitors express a desire to return with their family and friends, finding the overall environment welcoming and enjoyable for younger guests.
5 Star
However, there were contrasting views where some visitors found it not living up to the five-star reputation. Several reviews suggested that the hotel's offerings equate more to a four-star level within the country and a few even questioned the quality, indicating a disappointing experience and finding it very overpriced for what was available. Despite the overall luxurious setting suggested by its name, the hotel received mixed feedback on being a definitive five-star establishment. Notwithstanding these critiques, the friendliness of the staff and the range of services were generally appreciated.
Business
Accessible
Children's Pool
Outdoor Pool
Indoor Pool
Honeymoon
Luxury
Romantic
Yes, Royal Maxim Palace Kempinski Cairo has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at Royal Maxim Palace Kempinski Cairo.
No, Royal Maxim Palace Kempinski Cairo doesn't allow dogs.
Yes, parking facilities are available at Royal Maxim Palace Kempinski Cairo.
Yes, Royal Maxim Palace Kempinski Cairo has a gym.
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