Intercontinental Cairo Citystars by IHG
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Summary of reviewsThe Intercontinental Cairo Citystars by IHG, excels in offering a convenient and luxurious stay, characterized by an exceptional location, diverse culinary offerings, spacious rooms and attentive staff. Guests consistently praise its prime location adjacent to City Stars Mall, enhancing the convenience for shopping and dining and its proximity to Cairo International Airport. This strategic positioning makes it ideal for both business and leisure travelers.
The breakfast buffet, known for its wide variety of Eastern and Western cuisines, fresh juices and accommodating options, significantly enhances the guest experience despite occasional crowding. Dinner experiences are mixed with standout dishes in specific restaurants like sushi and Alkhal, though some guests suggest a greater variety is needed.
Rooms receive positive mentions for their spaciousness and cleanliness with some offering lovely views. The staff are frequently commended for their friendliness and professionalism with particular praise for the housekeeping team. However, a degree of inconsistency exists in room quality and maintenance with some rooms requiring updates and deeper cleaning.
Public areas of the hotel, such as the spa, gym and pool, generally receive favorable reviews. The spa is noted for its relaxing services, the gym for its ample space and equipment and the pool for its aesthetic appeal and relaxing atmosphere, especially for families. Yet, some guests noted cleanliness issues and minor design inconveniences.
Family-friendly amenities further solidify the hotel's appeal, providing a comfortable and fun environment for children. While there are safety concerns in specific areas and occasional slow service, the overall experience for families remains positive.
WiFi service has mixed reviews with some guests experiencing satisfactory connectivity while others face slow and unstable connections. This suggests room for improvement to better meet the needs of modern travelers, particularly business guests.
In summary, the Intercontinental Cairo Citystars by IHG, offers a largely positive experience, marked by its strategic location, diverse culinary options, spacious accommodations and friendly staff. While there are areas needing enhancement, the hotel's amenities and overall service quality make it a commendable choice for visitors to Cairo.
Categories
The breakfast buffet, known for its wide variety of Eastern and Western cuisines, fresh juices and accommodating options, significantly enhances the guest experience despite occasional crowding. Dinner experiences are mixed with standout dishes in specific restaurants like sushi and Alkhal, though some guests suggest a greater variety is needed.
Rooms receive positive mentions for their spaciousness and cleanliness with some offering lovely views. The staff are frequently commended for their friendliness and professionalism with particular praise for the housekeeping team. However, a degree of inconsistency exists in room quality and maintenance with some rooms requiring updates and deeper cleaning.
Public areas of the hotel, such as the spa, gym and pool, generally receive favorable reviews. The spa is noted for its relaxing services, the gym for its ample space and equipment and the pool for its aesthetic appeal and relaxing atmosphere, especially for families. Yet, some guests noted cleanliness issues and minor design inconveniences.
Family-friendly amenities further solidify the hotel's appeal, providing a comfortable and fun environment for children. While there are safety concerns in specific areas and occasional slow service, the overall experience for families remains positive.
WiFi service has mixed reviews with some guests experiencing satisfactory connectivity while others face slow and unstable connections. This suggests room for improvement to better meet the needs of modern travelers, particularly business guests.
In summary, the Intercontinental Cairo Citystars by IHG, offers a largely positive experience, marked by its strategic location, diverse culinary options, spacious accommodations and friendly staff. While there are areas needing enhancement, the hotel's amenities and overall service quality make it a commendable choice for visitors to Cairo.
Luxury Hotel
A luxurious urban escape directly connected to one of Cairo's biggest shopping and entertainment hubs. Offers elegantly furnished rooms, a full-service spa, and diverse dining options.
Hotel for Honeymoon
The Intercontinental Cairo Citystars offers luxurious accommodations and a wide range of amenities, including multiple dining options, a spa, and a large shopping mall. Its central location in Citystars provides convenience and entertainment, making it suitable for a vibrant and romantic honeymoon experience.
Hotel with Spa
Offers spa services among its facilities, providing guests with opportunities for rejuvenation during their stay.
Family Friendly Hotel
Located within Citystars Mall, this hotel offers convenient access to shopping and entertainment. It features amenities suitable for families, ensuring a comfortable and enjoyable stay.
Hotel near Nightlife Spots
Located in Citystars, this hotel offers multiple dining and entertainment options, including bars and lounges. The Citystars complex itself provides a wide array of nightlife choices.
Hotel with Swimming Pool
This hotel offers multiple pools and extensive recreational facilities. It is connected to the Citystars complex, providing easy access to shopping and entertainment.
Pool Swim Up Bar Lazy River Outdoor Pool
Business Hotel
Located in Heliopolis, this hotel offers business facilities and meeting spaces. It provides comfortable accommodations and is connected to Citystars Mall. It combines business convenience with leisure options.
Accessible Hotel
This hotel offers six wheelchair accessible guestrooms featuring bathtubs with grab bars, handheld showers, and roll-in showers. Bathroom doors open outward in accessible rooms, and controls for air conditioner and lights are wheelchair accessible. Emergency cords are available in three accessible rooms, and vibrating pillows and induction loops are available upon request. The hotel also provides ramp access to the hotel, restaurants, bars, and leisure facilities, elevator access to all floors, and has wheelchairs available. Accessible and designated parking spaces are provided, along with audible smoke alarms and visual alarms in rooms and public areas, and accessible toilets on multiple levels.
Hotel with Gym
Offers a comprehensive fitness center with cardio and strength-training equipment. Guests also have access to multiple pools and wellness programs, making it suitable for maintaining an active lifestyle.
5-Star Hotel
Connected to the Citystars shopping mall, this hotel offers convenient access to a wide range of retail and entertainment options. Its luxurious accommodations, diverse dining venues, and extensive facilities make it a popular choice for both business and leisure travelers.
Hotel with Outdoor Pool
The hotel provides a relaxing outdoor pool area with ample space for swimming and sunbathing. Its location within Citystars complex offers convenient access to shopping and entertainment.
Hotel Taking Steps Towards Sustainability
Casino Hotel
Romantic Hotel
Hotel with Parking
Hotel with Lazy River
Hotel with Swim Up Bar
Guest Reviews
The Intercontinental Cairo Citystars by IHG, receives high praise for its exceptional location. Guests appreciate its proximity to major points of interest, such as the adjacent City Stars Mall, adding significant convenience for shopping and dining. The hotel's direct access to this luxurious mall, rich with restaurants and cafes, is a standout feature. It's also valued for its strategic positioning near Cairo International Airport, which many find particularly convenient. The location offers easy access to various parts of the city while keeping guests away from the bustling downtown area. The vibrant and central neighborhood contributes to the overall positive experience, making it an ideal spot for both business and leisure travelers. Additionally, the hotel's reputation for cleanliness and excellent service complements the advantageous location, ensuring a comfortable stay for visitors.
Visitors to the Intercontinental Cairo Citystars by IHG, consistently praise the breakfast offerings for their diversity and quality. The breakfast buffet impresses with a vast array of Eastern and Western cuisines, fresh juices and dishes that cater to all tastes. Many guests have highlighted the enjoyment and satisfaction derived from the extensive spread, noting it as a standout feature of their stay. The freshness, variety and exceptional taste of the breakfast items have been frequently mentioned as being excellent.
While the majority of reviews are positive, a few guests have mentioned that the breakfast can be crowded and occasionally, the taste does not meet expectations. Some also noted that the variety, while large, tends to be repetitive over extended stays. Nonetheless, the overall consensus is that the breakfast at this hotel significantly enhances the guest experience with many appreciating the accommodating nature of the buffet and its ability to cater to diverse preferences.
The Intercontinental Cairo Citystars by IHG, offers a mixed dining experience based on guest reviews. While some guests praised the food as exceptionally good, varied and delicious, others were less impressed, citing limited vegan options and some mediocre to poor quality dishes in certain restaurants. The dinner buffet generally received high marks for its excellence, though there were comments suggesting that the menu could benefit from more variety.
Some restaurants, such as the sushi establishment, were singled out for their top-notch offerings and Alkhal restaurant was noted for its great food. However, there were instances where guests found the food quality lacking, especially given the high prices. Issues with room service and booking mix-ups were also mentioned, affecting the overall dining experience.
Service received mixed feedback as well with some guests praising the excellent staff and others experiencing less satisfactory interactions. Despite these inconsistencies, many guests found the dining options and overall experience at the Intercontinental Cairo Citystars to be positive and recommendable.
Intercontinental Cairo Citystars by IHG, offers a varied experience when it comes to room quality. Positively, many guest reviews highlight the spaciousness and cleanliness of the rooms with several noting the rooms as comfortable and particularly spacious. Some guests also appreciated the nice views, particularly those overlooking the pool or city. Many found the rooms to be a good size with some suites offering significant space and luxury, including multiple bedrooms and amenities like a pantry with a wash basin and fridge.
However, certain aspects of the rooms received mixed feedback. While some rooms were described as modern and well-furnished, a considerable number of reviews pointed out that the furniture and décor appeared old and worn out with some rooms noted as outdated and in need of renovation. Issues such as broken faucets, faulty bathrooms needing repeated repairs, inadequate lighting and lack of modern amenities like bidet sprayers were mentioned. In particular, the cleanliness standards varied with some guests encountering dusty rooms, remnants of dirt, bad smells and even insects.
Room service and maintenance also received mixed mentions. On the positive side, room cleaning was often praised and the staff was frequently described as friendly and helpful. Nonetheless, several instances of poor cleanliness, maintenance issues like leaking air conditioning units and dated furnishings detracted from some guests' stay.
Overall, while the hotel rooms' spaciousness and certain aspects of service were appreciated by many, the variability in room quality and the need for updates and thorough cleaning were common points of criticism. This suggests the hotel might provide a comfortable stay, particularly for those who manage to secure one of the better-maintained rooms.
The beds at Intercontinental Cairo Citystars by IHG, draw a range of feedback from guests, though many highlight their comfort. Most reviewers appreciate the beds, describing them as comfortable with specific mentions of king-sized beds and the availability of extra beds without additional charges. Details such as having various pillows for guests to choose their preference are noted positively. However, some reviews point out inconsistencies, such as instances where the king-size bed requested was not provided or the bed turned out to be uneven due to two attached beds. There are a few remarks about beds being hard and mattresses needing replacement, indicating room for improvement. Despite the mixed feedback, the overall sentiment leans towards a generally comfortable sleep experience complemented by clean and cozy rooms, occasionally with wonderful pool views.
The Intercontinental Cairo Citystars by IHG, has garnered mixed reviews regarding its cleanliness from its guests. On the positive side, numerous reviews praise the hotel for its overall cleanliness, noting that the hotel is clean with rooms appearing very clean and well-maintained. Guests appreciated the new linens, blankets and towels and commended the hotel for maintaining high standards of cleanliness throughout renovated floors. The room cleaning service was frequently described as excellent, contributing to a generally positive perception of the rooms' cleanliness.
However, not all reviews were favorable. Several guests reported issues with the hotel's cleanliness, particularly concerning the pool area and some public facilities. Some noted that certain areas, such as hallways and balconies, were not adequately cleaned and cleaning standards did not always meet expectations for a 5-star hotel. Specific complaints included dusty corners, unvacuumed floors and dirty curtains. The cleaning services, at times, seemed inconsistent with some rooms not being cleaned between stays and others needing a deeper cleaning, particularly in the bathrooms. Additionally, disturbances caused by cleaning carts and ant infestations near the pool were also mentioned.
Overall, while many guests had positive experiences regarding cleanliness, others felt there was significant room for improvement, particularly in non-renovated areas and public spaces. The hotel appears to maintain a generally good standard of cleanliness, but there are lapses that could be addressed to meet the expectations of all its guests.
At the Intercontinental Cairo Citystars, the staff largely receive rave reviews for their friendliness, politeness and professionalism. Many guests commend the team for their warm welcomes and willingness to assist. Notable mentions include Mr. Mohammed, Mr. Ahmed Hassan, Mr. Mohamed Gamal, Mr. Abdulrahim and Mr. Saif, who went out of their way to ensure a smooth and pleasant experience. The reception team, including employees like Yousef Amr, Ms. Suhaila and Mr. Mahmoud, left particularly strong impressions with their exceptional service.
Housekeeping staff are consistently praised for their friendliness and helpfulness, contributing significantly to a positive atmosphere in the hotel. Guests also appreciate the prompt and respectful service across different departments with staff members being described as cooperative and attentive.
However, there are some negative aspects. A few reviews mention uncooperative staff behavior, poor communication and specific receptionists exhibiting unprofessional attitudes. Despite these occasional drawbacks, overall, the staff at Intercontinental Cairo Citystars are frequently acknowledged for their high level of professionalism, friendliness and excellent service.
The WiFi experience at the Intercontinental Cairo Citystars by IHG has received mixed reviews. While some guests have highlighted that the WiFi was great and the internet service was excellent, others have pointed out areas for improvement. Several guests mentioned that the internet connection was slow and unstable and phrases like weak internet connection and very slow internet were common. A few did appreciate that the WiFi was included for free, although the general sentiment is that the WiFi speed and connectivity should be improved, especially for business travelers. Overall, it seems that while there are some positives, the internet service at the hotel could benefit from enhancements to meet modern expectations.
The Intercontinental Cairo Citystars by IHG, offers a mix of experiences for guests. Despite some inconsistencies in cleanliness, the amenities such as the pool, gym and especially the spa receive favorable mentions. Many guests found the spa services to be relaxing and well-maintained, contributing to a positive wellness experience. This indicates that for those seeking relaxation and rejuvenation, the spa and wellness facilities might be a highlight of their stay.
The gym at the Intercontinental Cairo Citystars by IHG, boasts a spacious area and an impressive range of equipment, making it well-equipped to meet various fitness needs. Guests have noted that the gym and health club offer great facilities that cater to different exercise routines. However, there are some remarks about the cleanliness of the exercise room, suggesting that this aspect could be improved to enhance the overall experience. Despite this, the ample space and variety of equipment available make it a notable amenity for fitness enthusiasts staying at the hotel.
The pool area at the Intercontinental Cairo Citystars by IHG, generally receives positive feedback for its aesthetic appeal and relaxation potential. Guests frequently describe the pool as beautiful, lovely and a great place to unwind, particularly noting the pleasant experience of enjoying coffee or tea by the pool, especially pre-sunset or early morning. The overall atmosphere of the pool area is relaxing, clean and well-suited for families with children.
Feedback highlighted that the poolside rooms provide an amazing experience with sufficient space for guests. Despite a few critiques regarding the lack of temperature control and the pool's ambience not always meeting expectations, the pool still stands out as a significant feature of the hotel.
However, there are mentions of the swimming pool staff being disappointing and intrusive. Additionally, some reviews indicate that the design and entrance of the pool area could be improved with one guest mentioning the inconvenience of having to traverse a long distance between the two towers, which includes an outdoor courtyard and the swimming pool.
Overall, while there are areas for improvement, the pool at the Intercontinental Cairo Citystars remains a notable aspect of the guest experience, contributing positively to the hotel's reputation.
The Intercontinental Cairo Citystars by IHG, stands out as an excellent destination for families. The hotel offers an array of family-friendly facilities, including comfortable family rooms and a kid-friendly pool, garnering positive feedback for their suitability for families with children. Guests have noted that their children had fun and enjoyed the activities available, contributing to an overall wonderful and beautiful stay for families.
While the hotel's atmosphere is often busy, many guests find it to be a great fit for conservative families as well. However, there are some concerns regarding the safety of children in certain areas, particularly with the passage between the hotel towers, which lacks sun protection and safer pathways for kids. Additionally, some guests mentioned slow service and difficulties at check-out, which slightly detracted from the overall 5-star experience.
Despite these minor drawbacks, the hotel's cleanliness, safety and attentive staff help ensure an exceptional stay for families, making it a recommended choice for anyone traveling with children. The large swimming pool is particularly favored for family enjoyment, affirming the hotel's reputation as an excellent place for family vacations.
Situated in Cairo, the Intercontinental Citystars Hotel promises a luxurious stay with clean accommodations and an array of shared facilities. It embodies many qualities of a five-star establishment that guests have come to expect, particularly noting the high standard of service provided by the staff which greatly contributes to a remarkable experience.
While the hotel has garnered praise for its cleanliness and the professional airport transfer service, there have been mixed remarks about the state of the amenities and furniture with some considering them outdated and not up to the five-star standard. Despite being part of a renowned five-star hotel chain, there have been comments indicating that the price may be high given the current level of facilities and some aspects of the service.
Overall, for a truly five-star experience in Cairo, the Intercontinental Citystars Hotel remains a considerable option, though potential guests might want to weigh the pros of excellent service and cleanliness against the cons of dated furnishings and the value for money.
The Intercontinental Cairo Citystars is a fitting choice for business travelers, offering a professional approach and responsive management to address any concerns efficiently. Guests find themselves welcomed by warm hospitality and friendly staff. The hotel's large, spacious facilities and beautiful decoration enhance the experience with huge conference rooms meeting diverse business needs.
Security checks and diverse buffets featuring excellent local and international cuisine are notable highlights. Effective communication and cooperation by the staff add to the operational efficiency and upgrades are readily provided when necessary. The hotel's business Club lounge receives high praise and the rooms in the main building cater specifically to the needs of business travelers.
Its convenient location near the airport and a nearby mall further supports business travel requirements and the hotel provides all essential amenities during a stay. However, some issues were noted, such as the lack of maintenance in the business center and slow internet, which can be challenging for business purposes. Despite these minor setbacks, this hotel remains a solid option for business travelers seeking comfort and efficiency.
Intercontinental Cairo Citystars by IHG, boasts an atmosphere of luxury that sets a high standard for upscale accommodations. Guests generally find the hotel well-maintained and filled with luxurious amenities, creating an excellent setting for mental relaxation. The surrounding shopping complex adds to the opulent experience, providing a range of entertainment facilities. However, some reviewers feel that the price is excessive for the level of service provided and point out that parts of the hotel feel outdated. Despite being a bit far from downtown, the luxury of the property and the quality of the rooms make it a notable stay.
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Location
Breakfast
While the majority of reviews are positive, a few guests have mentioned that the breakfast can be crowded and occasionally, the taste does not meet expectations. Some also noted that the variety, while large, tends to be repetitive over extended stays. Nonetheless, the overall consensus is that the breakfast at this hotel significantly enhances the guest experience with many appreciating the accommodating nature of the buffet and its ability to cater to diverse preferences.
Dinner
Some restaurants, such as the sushi establishment, were singled out for their top-notch offerings and Alkhal restaurant was noted for its great food. However, there were instances where guests found the food quality lacking, especially given the high prices. Issues with room service and booking mix-ups were also mentioned, affecting the overall dining experience.
Service received mixed feedback as well with some guests praising the excellent staff and others experiencing less satisfactory interactions. Despite these inconsistencies, many guests found the dining options and overall experience at the Intercontinental Cairo Citystars to be positive and recommendable.
Rooms
However, certain aspects of the rooms received mixed feedback. While some rooms were described as modern and well-furnished, a considerable number of reviews pointed out that the furniture and décor appeared old and worn out with some rooms noted as outdated and in need of renovation. Issues such as broken faucets, faulty bathrooms needing repeated repairs, inadequate lighting and lack of modern amenities like bidet sprayers were mentioned. In particular, the cleanliness standards varied with some guests encountering dusty rooms, remnants of dirt, bad smells and even insects.
Room service and maintenance also received mixed mentions. On the positive side, room cleaning was often praised and the staff was frequently described as friendly and helpful. Nonetheless, several instances of poor cleanliness, maintenance issues like leaking air conditioning units and dated furnishings detracted from some guests' stay.
Overall, while the hotel rooms' spaciousness and certain aspects of service were appreciated by many, the variability in room quality and the need for updates and thorough cleaning were common points of criticism. This suggests the hotel might provide a comfortable stay, particularly for those who manage to secure one of the better-maintained rooms.
Beds
Cleanliness
However, not all reviews were favorable. Several guests reported issues with the hotel's cleanliness, particularly concerning the pool area and some public facilities. Some noted that certain areas, such as hallways and balconies, were not adequately cleaned and cleaning standards did not always meet expectations for a 5-star hotel. Specific complaints included dusty corners, unvacuumed floors and dirty curtains. The cleaning services, at times, seemed inconsistent with some rooms not being cleaned between stays and others needing a deeper cleaning, particularly in the bathrooms. Additionally, disturbances caused by cleaning carts and ant infestations near the pool were also mentioned.
Overall, while many guests had positive experiences regarding cleanliness, others felt there was significant room for improvement, particularly in non-renovated areas and public spaces. The hotel appears to maintain a generally good standard of cleanliness, but there are lapses that could be addressed to meet the expectations of all its guests.
Staff
Housekeeping staff are consistently praised for their friendliness and helpfulness, contributing significantly to a positive atmosphere in the hotel. Guests also appreciate the prompt and respectful service across different departments with staff members being described as cooperative and attentive.
However, there are some negative aspects. A few reviews mention uncooperative staff behavior, poor communication and specific receptionists exhibiting unprofessional attitudes. Despite these occasional drawbacks, overall, the staff at Intercontinental Cairo Citystars are frequently acknowledged for their high level of professionalism, friendliness and excellent service.
Wi-Fi
Spa
Gym
Pool
Feedback highlighted that the poolside rooms provide an amazing experience with sufficient space for guests. Despite a few critiques regarding the lack of temperature control and the pool's ambience not always meeting expectations, the pool still stands out as a significant feature of the hotel.
However, there are mentions of the swimming pool staff being disappointing and intrusive. Additionally, some reviews indicate that the design and entrance of the pool area could be improved with one guest mentioning the inconvenience of having to traverse a long distance between the two towers, which includes an outdoor courtyard and the swimming pool.
Overall, while there are areas for improvement, the pool at the Intercontinental Cairo Citystars remains a notable aspect of the guest experience, contributing positively to the hotel's reputation.
Family
While the hotel's atmosphere is often busy, many guests find it to be a great fit for conservative families as well. However, there are some concerns regarding the safety of children in certain areas, particularly with the passage between the hotel towers, which lacks sun protection and safer pathways for kids. Additionally, some guests mentioned slow service and difficulties at check-out, which slightly detracted from the overall 5-star experience.
Despite these minor drawbacks, the hotel's cleanliness, safety and attentive staff help ensure an exceptional stay for families, making it a recommended choice for anyone traveling with children. The large swimming pool is particularly favored for family enjoyment, affirming the hotel's reputation as an excellent place for family vacations.
5 Star
While the hotel has garnered praise for its cleanliness and the professional airport transfer service, there have been mixed remarks about the state of the amenities and furniture with some considering them outdated and not up to the five-star standard. Despite being part of a renowned five-star hotel chain, there have been comments indicating that the price may be high given the current level of facilities and some aspects of the service.
Overall, for a truly five-star experience in Cairo, the Intercontinental Citystars Hotel remains a considerable option, though potential guests might want to weigh the pros of excellent service and cleanliness against the cons of dated furnishings and the value for money.
Business
Security checks and diverse buffets featuring excellent local and international cuisine are notable highlights. Effective communication and cooperation by the staff add to the operational efficiency and upgrades are readily provided when necessary. The hotel's business Club lounge receives high praise and the rooms in the main building cater specifically to the needs of business travelers.
Its convenient location near the airport and a nearby mall further supports business travel requirements and the hotel provides all essential amenities during a stay. However, some issues were noted, such as the lack of maintenance in the business center and slow internet, which can be challenging for business purposes. Despite these minor setbacks, this hotel remains a solid option for business travelers seeking comfort and efficiency.
Luxury
Yes, Intercontinental Cairo Citystars by IHG has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool, Lazy River.
Yes, a spa is available at Intercontinental Cairo Citystars by IHG.
No, Intercontinental Cairo Citystars by IHG doesn't allow dogs.
Yes, parking facilities are available at Intercontinental Cairo Citystars by IHG.
Yes, Intercontinental Cairo Citystars by IHG has a gym.
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