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Crystalbrook Riley

Cairns , 131-141 The Esplanade (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsCrystalbrook Riley is a luxurious 5-star hotel located in Cairns, Australia with a fantastic location that is close to everything. Guests appreciate the beautiful views of the harbor and the family rooms, as well as the superb amenities and friendly staff. The hotel is perfect for exploring Cairns with the shopping area, jetty and marina all nearby. The pool area is a standout feature with modern and clean facilities that are kid-friendly. While the breakfast offerings received mixed reviews, the rooms are spacious, clean and stylishly modern with amazing views. The hotel prides itself on its cleanliness and the staff are incredibly friendly and helpful. Although some areas may not meet a true 5-star standard, guests highly recommend Crystalbrook Riley for an ultimate luxury experience.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Room Types

King Room with City View - Urban The Urban Room has views of the Cairns skyline, a spacious balcony, rainforest shower, air-conditioning and blackout blinds.

Twin Room with City View - Urban The Urban Room has views of the Cairns skyline, a spacious balcony, rainforest shower, air-conditioning and blackout blinds.

King Room with Pool View - Resort The Resort Room has magnificent views overlooking the 1000sqm swimming lagoon, a spacious balcony, rainforest shower, air-conditioning and blackout blinds.

Twin Room with Pool View - Resort The Resort Room has magnificent views overlooking the 1000sqm swimming lagoon, a spacious balcony, rainforest shower, air-conditioning and blackout blinds

King Room with Sea View The spacious Sea Room has views out to the Coral Sea, a spacious balcony, rainforest shower, air-conditioning and blackout blinds.

King Room with Panoramic Sea View The Panoramic Sea room offers magnificent views out to the Coral Sea, floor to ceiling panoramic windows, rainforest shower, air-conditioning and blackout blinds.

Suite The suites boast a spacious balcony, separate bedroom and lounge area, fold-out Double Sofa, Separate Bath & Shower, air conditioning and blackout blinds.

Family Room with Sea View The Family Sea rooms come with two interconnecting bedrooms, spacious twin balconies, two bathrooms with rainforest showers, air-conditioning and blackout blinds.

Family Room with City View - Urban This Family rooms come with two interconnecting bedrooms, spacious twin balconies, two bathrooms with rainforest showers, air-conditioning and blackout blinds.

Family Room Featuring free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned family room features a flat-screen TV with streaming services, soundproof walls, a minibar, a tea and coffee maker as well as pool views. The unit has 3 beds.

About Crystalbrook Riley

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Guest Reviews

8.6

Very Good

Location

Crystalbrook Riley is a luxury hotel with a fantastic location in Cairns. Guests agree that the hotel is close to everything with the main town easily accessible on foot. The view from the hotel is beautiful with spectacular views of the harbor. Guests loved the family rooms and the beautiful pools. The hotel staff and amenities were also praised. The location is perfect for exploring Cairns with the shopping area, jetty and marina all nearby. Guests also appreciated that the hotel was located just outside the busy areas of Cairns, which provided a peaceful environment to relax in after a long day of sightseeing. The proximity to restaurants and bars in the CBD was highlighted as a plus point. Overall, Crystalbrook Riley a great hotel with a fantastic location, making it the perfect choice for a luxurious stay in Cairns.

Breakfast

Crystalbrook Riley's breakfast offerings received mixed reviews from guests. While some appreciated the great variety and choices available in the morning buffet, others felt that the options were limited and the food was sub-par with a number of missed orders and lack of room service breakfast options causing dissatisfaction. The breakfast was also described as overpriced with some guests feeling it wasn't worth the $35-$38 price tag. A la carte breakfast menu options were suggested as a possible improvement and some guests also mentioned the lack of lunch options at the hotel. However, despite the mixed reviews, there were also positive comments about the breakfast with some describing it as adequate or even great with a great variety and options available for guests.

Rooms

Crystalbrook Riley hotel boasts beautiful and spacious rooms with amazing views. The rooms are clean, comfortable and stylishly modern with a fresh new look. The beds are incredibly comfortable and the showers are amazing. The comprehensive facilities are well decorated and the panoramic sea view rooms are stunning. However, some rooms may have issues with dampness or darkness, dusty walls or used utensils. Nevertheless, the new and clean well maintained rooms, high tech rooms and luxurious feel compensate for most of the issues. Moreover, the excellent amenities like the nice pool, balcony and filtered water throughout the rooms make up for any shortcomings. All in all, the rooms are spacious, clean, modern and perfect for any traveler who wants to indulge in some luxury.

Beds

Crystalbrook Riley offers their guests stunning views and incredibly comfortable beds. The beds are some of the comfiest guests have experienced during their travels. The pillows were so good that some wanted to take them home. Even though there were some minor issues like not enough shade around the pool and not up to usual Crystalbrook standards, the beds make up for it. Overall, the rooms are spacious and a touch above average on price. Despite some hiccups like not having enough towels in the room, guests will enjoy a comfortable stay with really comfy beds.

Cleanliness

Crystalbrook Riley is a hotel that prides itself on its cleanliness. The pool is described as being immaculate and guests appreciate the clean and comfortable rooms with superb views. While there were a few instances of missed cleaning issues and some guests felt that the rooms could be cleaner, overall the hotel is very clean and guests love the modern, clean feel of the property. The daily cleaning staff keeps things tidy and guests appreciate having clean towels and a made bed. While some guests did encounter some stains and the occasional stray hair, for the most part, Crystalbrook Riley is exceptionally maintained and sparkling clean.

Staff

The staff at Crystalbrook Riley hotel are incredibly friendly and helpful with many guests noting their exceptional customer service. The front desk staff are particularly impressive with some guests mentioning specific individuals by name. While there were some issues with poorly staffed reception and less-than-friendly waitstaff at the ROCCO restaurant, overall the staff were praised for their welcoming attitude and willingness to assist guests. The hotel's facilities, including the pool and restaurant, were also given high marks. Despite some isolated incidents, most guests found the staff to be a major highlight of their stay at Crystalbrook Riley.

Pool

Crystalbrook Riley hotel's pool area is one of its standout features according to guest reviews. The pool is described as modern, beautiful, magnificent and amazing. It is also praised for being clean and kid-friendly, making it a great place for families. The pool food and poolside service receive rave reviews, while the free pool table is appreciated as well. However, some guests had trouble finding pool towels or clean bath towels and others found it difficult to secure shaded seating around the pool. Despite these issues, the pool area is still considered lovely, superb and fantastic. Its location with a sea view is also highlighted as a plus.

Family

If you're looking for a family-friendly hotel in Cairns, you should definitely check out Crystalbrook Riley! This modern hotel has a great location with a clean and spacious family room available. The pool and surrounding areas are perfect for kids to splash around in and the staff even provided eight towels for a family of four. While the restaurant options are a bit limited and the menu not very child-friendly, the shower in the bathroom is fantastic. Overall, guests loved their relaxing break at this hotel - it's definitely worth considering for your next family holiday!

5 Star

Crystalbrook Riley is a beautiful and exceptional five star hotel with superb facilities and services. Guests have described it as a fantastic hotel with heartwarming staff and beautiful properties. The location is perfect and the rooms are clean and of a good size with breathtaking views. The customer service is exceptional and guests highly recommend this hotel for an ultimate 5-star luxury experience. However, some guests have mentioned that the food is below par and not up to 5-star hotel standards. Despite minor issues, guests have had a magical, relaxing stay and would love to come back soon. So, if you want to escape and relax in a beautiful place, Crystalbrook Riley is the perfect choice!

Business

Crystalbrook Riley is a great property to combine business with pleasure. While some guests felt that they were not provided with enough information upon check-in regarding the various amenities and features of the hotel, the front desk staff were friendly and accommodating. The exceptional customer service provided by the staff was noted by many guests, including their willingness to assist with printing documents for the required PCR test upon re-entry into Japan. Ordering drinks through the QR code on the table did not work for some guests, but the dining options on the property were highly praised, though they may be difficult to get into due to being fully booked or hosting functions. Some guests felt that more attention was paid to conference attendees than hotel guests, but overall the exceptional customer service helped to make up for any perceived shortfalls.

Outdoor Pool

The Crystalbrook Riley hotel boasts a beautiful outdoor pool and lounge area that is sprawling with a sea view. Guests rave about the pool's cleanliness and availability of towels. Although some visitors noted that there could have been more deck chairs around the pool or shading, they still found the pool area lovely and fantastic. The high tech modern hotel also offers a bar and restaurant right next to the pool, serving delicious drinks and food. Families with kids found the pool to be amazing and kid-friendly, while one guest mentions that the pool area is open to the public. All in all, the pool area makes the Crystalbrook Riley hotel the place to be with several guests mentioning they'll surely return for a dip in the beautiful pool.

Luxury

Crystalbrook Riley in Cairns, Australia is a beautiful 5-star hotel that offers a luxurious stay in a great location. The lobby is the most stunning part of the hotel, which creates a relaxing and luxurious atmosphere for the guests. The heartwarming staffs and beautiful properties make guests feel pampered and special. The hotel offers great facilities and a clean, brand new accommodation. Some guests received excellent service, acknowledging that the stay was their best experience in Cairns, while some felt it lacked attention to details, such as the linen and the restaurants being overpriced. Overall, Crystalbrook Riley is a beautiful stay in a truly luxurious hotel, although some areas may not meet a true 5-star standard.

Yes, Crystalbrook Riley has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Crystalbrook Riley.

No, Crystalbrook Riley doesn't allow dogs.

Yes, parking facilities are available at Crystalbrook Riley.

Yes, Crystalbrook Riley has a gym.

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