Crystalbrook Flynn
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Summary of reviewsCrystalbrook Flynn in Cairns garners glowing praise from guests for its central location, exceptional service, modern design and cleanliness. Nestled in the heart of Cairns, it provides stunning views and convenient access to the Esplanade, night markets, lagoon pools, shops, cafes and restaurants. Guests commend its stylish, comfortable rooms with modern amenities and beautiful views of the mountains and ocean.
The breakfast buffet is well-received for its variety and quality, although some note it can be overpriced and repetitive. The dinner experience is mixed with the Italian restaurant and whiskey bar earning high marks, but criticisms arise about the limited room service menu and early restaurant closures.
Rooms are highlighted for their cleanliness, contemporary design and comfort, offering chic furnishings and spacious layouts. Minor issues like a musty smell or occasional noise do not significantly detract from the overall positive experience. The staff at Crystalbrook Flynn are frequently lauded for their friendliness, professionalism and exceptional customer service, greatly enhancing guest experiences.
Cleanliness is a standout feature with immaculate rooms and well-maintained public areas. The hotel's wifi is generally reliable, although some guests encounter occasional connectivity issues. The spa is a guest favorite for its relaxing ambiance and excellent treatments, whereas the gym, while modern and well-equipped, might benefit from additional equipment.
The pools, though praised for their design and ambiance, receive mixed feedback due to their cold temperatures and lack of direct sunlight. Parking presents a challenge with its limited availability and additional cost, but for those who secure a spot, the facilities are convenient and secure.
Overall, Crystalbrook Flynn impresses with its prime location, stylish rooms, cleanliness and dedicated staff, making it a highly recommended choice for both business and leisure travelers.
Categories
The breakfast buffet is well-received for its variety and quality, although some note it can be overpriced and repetitive. The dinner experience is mixed with the Italian restaurant and whiskey bar earning high marks, but criticisms arise about the limited room service menu and early restaurant closures.
Rooms are highlighted for their cleanliness, contemporary design and comfort, offering chic furnishings and spacious layouts. Minor issues like a musty smell or occasional noise do not significantly detract from the overall positive experience. The staff at Crystalbrook Flynn are frequently lauded for their friendliness, professionalism and exceptional customer service, greatly enhancing guest experiences.
Cleanliness is a standout feature with immaculate rooms and well-maintained public areas. The hotel's wifi is generally reliable, although some guests encounter occasional connectivity issues. The spa is a guest favorite for its relaxing ambiance and excellent treatments, whereas the gym, while modern and well-equipped, might benefit from additional equipment.
The pools, though praised for their design and ambiance, receive mixed feedback due to their cold temperatures and lack of direct sunlight. Parking presents a challenge with its limited availability and additional cost, but for those who secure a spot, the facilities are convenient and secure.
Overall, Crystalbrook Flynn impresses with its prime location, stylish rooms, cleanliness and dedicated staff, making it a highly recommended choice for both business and leisure travelers.
Luxury Hotel
Situated on the Cairns Esplanade, this 5-star hotel boasts stylish interiors, two shimmering glass swimming pools, and multiple world-class dining options. It also features an Eléme Day Spa and a 24-hour gym.
Hotel Taking Steps Towards Sustainability
Holding EarthCheck Silver certification, this Crystalbrook Collection hotel is dedicated to sustainable luxury. It has removed single-use plastics, utilizes recycled wooden key cards, and provides large refillable bathroom amenities. Composting is implemented, and the hotel focuses on sourcing products locally.
Hotel for Honeymoon
Part of the luxury Crystalbrook collection, Flynn provides a lively yet romantic setting on the Esplanade. It features multiple pools including one with a glass edge, diverse dining options, and chic rooms ideal for couples seeking a contemporary honeymoon.
Family Friendly Hotel
Crystalbrook Flynn features glass swimming pools and three floors of restaurants, offering unique accommodation. Family Urban Rooms and two-bedroom suites are available, complete with interconnecting bedrooms, complimentary movies, and fast WIFI.
Romantic Hotel
Part of the modern Crystalbrook collection on the Esplanade, offering a lively and stylish environment. Its contemporary design and facilities create a chic backdrop for a romantic urban escape.
Hotel with Swimming Pool
This stylish high-rise hotel has a glass swimming pool and is located on the Esplanade. It features a full-service spa and is close to attractions.
Outdoor Pool
Hotel with Free Wi-Fi
Crystalbrook Flynn provides free Wi-Fi and is centrally located on the Esplanade. The hotel features modern amenities and is close to dining and entertainment options, making it ideal for travelers who value both connectivity and convenience.
Hotel with Parking
Crystalbrook Flynn provides private parking and is well-regarded. It also has an outdoor swimming pool, a fitness center, and a restaurant.
Hotel with Gym
Crystalbrook Flynn features a 24-hour fitness center with gym equipment. It provides luxury amenities and is located in the heart of the action on Cairns Esplanade.
5-Star Hotel
This high-rise hotel overlooks the ocean on the Cairns Esplanade and is known for its sociable vibe and chic guest rooms. It offers weekly live music sessions, multi-course tastings, and various events, making it a stylish and central spot for visitors.
Hotel with Outdoor Pool
Crystalbrook Flynn offers a stylish outdoor pool area with a vibrant atmosphere. The hotel provides modern amenities and is centrally located on the Esplanade.
Hotel with Spa
Accessible Hotel
Guest Reviews
Crystalbrook Flynn is perfectly nestled in an unrivaled location in the heart of Cairns, making it an ideal choice for any traveler. Guests frequently rave about its proximity to various key attractions: just steps away from the Esplanade, the night markets, lagoon pools and a myriad of shops, cafes and restaurants. Whether it's a short walk to the Marina or an easy stroll to sample local culinary delights, everything is conveniently close by.
The hotel also offers stunning views of the mountains and ocean, particularly from the upgraded sea view rooms, adding to the overall charm. Moreover, its modern design and spotless, comfortable rooms create a welcoming atmosphere for both business and leisure stays. Guests often note the energy and ambiance of the place, complemented by great facilities and excellent service.
In summary, Crystalbrook Flynn's central positioning on the Esplanade ensures that visitors can immerse themselves effortlessly in the vibrancy of Cairns, making it a superb base for exploring everything this beautiful city has to offer.
Crystalbrook Flynn offers a generally well-received breakfast experience, highlighted by a rich and diverse buffet with attentive service. Guests have praised the variety of options, including hot breakfasts, fruits, cereals and quality dishes, noting that the breakfast venue is spacious and inviting. Many found the breakfast excellent, great and tasty with terms like "first-class" and "amazing" frequently mentioned.
However, there are several criticisms. Some reviewers felt that the breakfast was overpriced for the quality and variety provided. Issues with lack of variety, slow replenishment and certain missing items like cheeses and cold cuts were noted. A few guests also found the buffet repetitive and the hot foods occasionally cold. Additional concerns included no à la carte options and high additional costs, leading some to skip the hotel breakfast in favor of local alternatives.
In summary, while the breakfast at Crystalbrook Flynn is largely appreciated for its variety and quality, it has room for improvement, particularly regarding cost, variety and specific service issues.
Crystalbrook Flynn offers a mixed dining experience with some notable highlights and areas for improvement. The hotel's Italian restaurant received considerable praise for its quality, ambiance and value for money. Many guests found it to be incredible with a wonderful view enhancing the dining experience. The whiskey and wine bar also garnered positive feedback for its great service and overall enjoyable atmosphere.
While the food in the hotel bar was appreciated and many guests enjoyed the live music, some issues were noted with other dining options. The variety and quality of room service were criticized for being limited with specific complaints about the dry chicken tacos and plain hamburgers. In-room dining also lacks availability on the TV menu and the restaurants tend to close early, especially from Sunday to Wednesday.
Guests were not entirely satisfied with the poolside and breakfast offerings, describing them as average and of poor quality, respectively. Delays in service and cleanliness issues were also mentioned, particularly at the downstairs eatery and the main restaurant and bar, which closed during peak holiday periods.
Despite these drawbacks, the hotel's iPad ordering system for room service was well-received and guests appreciated the availability of numerous bars and dining options nearby. Overall, while Crystalbrook Flynn has several strong aspects, especially its Italian restaurant, there is room for improvement in service efficiency and the variety of food options.
Crystalbrook Flynn offers a striking blend of modern amenities and stylish decor, making it an ideal destination for a staycation or getaway. Rooms are generally praised for their cleanliness, spaciousness and contemporary design. Many guests appreciated the chic and modern layout with added touches like bath robes and well-furnished interiors. Stunning views of the harbor, sea and city from balconies add to the overall experience.
Despite their appealing appearance, some rooms did have a few downsides. A musty or damp smell was noted by several guests and the air conditioning seemed problematic for a few. Additionally, some rooms were smaller than expected, leading to a somewhat cramped ambiance for the price paid.
Guests valued the range of modern amenities, including large TVs with plenty of movie options, touch screen controls and comfortable bedding. The rooms' comfort levels were further enhanced by super king beds and tasteful lighting. Additionally, the hotel's location is highly convenient, close to main shops, restaurants and the esplanade, enriching the overall experience.
Facilities like pools, although under cover and excellent room facilities like clean linens prepared in advance, elevate the comfort level. Noise issues, such as from the lift or air-conditioning units, did detract from the experience for some, though rooms were generally well sound-proofed.
In summary, Crystalbrook Flynn provides stylish, modern and comfortable accommodation with beautiful views and excellent service. While there are minor flaws like room size and occasional dampness, the overall experience is highly positive, making it a recommended choice for luxury and convenience.
Crystalbrook Flynn, known for its prime location and luxurious amenities, receives widespread acclaim for its beds. Guests frequently emphasize the comfort of the beds, labeling them as spacious, cool and impeccably clean. The beds are described as super comfy, incredibly comfortable and even as some of the best slept in. Soft sheets and plush pillows contribute to restful nights, further enhancing the relaxed atmosphere of the rooms.
Many reviews highlight the specific comfort provided by king-sized and extra-large beds with some noting the thoughtful setup of convertible sofa beds complete with linens in advance. Despite a few mentions of issues such as springiness or small single beds, the consensus leans heavily towards satisfaction. Indeed, words like "amazing," "excellent," and "outstanding" are repeatedly used, underscoring guest delight.
Overall, the bedding at Crystalbrook Flynn stands out as a key element in the hotel’s positive guest experience, ensuring travelers enjoy a cozy and comfortable stay.
Located in a prime spot, 'Crystalbrook Flynn' has garnered glowing reviews for its top-notch cleanliness. The rooms and suites are not only immaculately clean but also beautifully appointed and modern. Guests consistently remark on the spotless nature of all areas, from the rooms to the shared facilities. The hotel’s housekeeping team receives high praise for their thorough daily cleaning and quick service, ensuring fresh towels and well-maintained spaces.
Guests appreciate the meticulous upkeep, which extends to the hotel’s modern amenities and design, including floating timber floors and contemporary bathroom facilities. Public areas, such as the poolside lounges, also maintain an excellent standard of cleanliness, contributing to a thoroughly pleasant experience.
The hotel’s commitment to cleanliness is evident in the overwhelmingly positive feedback with many guests declaring it the cleanest hotel they've visited in Australia. The exception being a few minor issues like a balcony needing a sweep or the under-bed area not as spotless as the rest of the room. Despite these occasional oversights, the general standard remains exceptionally high, making 'Crystalbrook Flynn' a standout choice for travellers prioritizing a clean and comfortable stay.
At Crystalbrook Flynn, the standout feature is an undeniably superb staff. Guests repeatedly praised the friendly, professional and accommodating nature of the hotel's team. Exceptional customer service was highlighted with many noting how the staff went above and beyond to make their stay comfortable. The front desk personnel were frequently mentioned for their attentiveness, efficiency and warmth, making the check-in and check-out processes seamless and pleasant.
Specific staff members, such as managers and receptionists, received commendations for their helpfulness and accommodating attitudes. Housekeeping and service staff were also appreciated for maintaining cleanliness and being consistently obliging. The atmosphere fostered by the staff was one of genuine care and dedication, as they often anticipated guest needs and were always willing to assist. Overall, the professionalism and friendliness of the team made a significant positive impact on the overall guest experience at this hotel.
Though there were occasional mentions of less favorable experiences with some staff, the overwhelming consensus was that the staff's warmth and efficiency greatly contributed to making stays enjoyable and memorable at Crystalbrook Flynn.
Crystalbrook Flynn boasts modern technological amenities and strong wifi capabilities in most areas of the hotel. Many guests noted that wifi was excellent and provided reliable connectivity throughout the premises. However, some encountered occasional challenges, such as intermittent drop-outs in rooms, periods when the wifi was slow or down and issues with streaming and buffering. Despite these occasional glitches, the hotel’s emphasis on high-tech features like digital keys, touchscreen commands and large TVs with advanced functionalities was appreciated. There were minor setbacks such as problems with Google Chrome cast and a day-long internet outage that left reception staff uncertain. Nevertheless, guests were generally satisfied with the technological advancements and ethical forward-thinking of the hotel.
Crystalbrook Flynn's spa receives high acclaim from guests with many describing it as amazing, excellent and relaxing. The day spa packages are particularly highlighted, viewed as beautiful and the highlight of their stay. Guests appreciate the comprehensive spa amenities and treatments, noting the exceptional on-site facilities. The spa experience is frequently praised for its quality and the hotel’s efficient service, which includes flexibility with booking schedules. Additionally, the availability of both spa and gym services adds to the appeal, making the spa an outstanding feature of the hotel.
Crystalbrook Flynn receives a mixture of comments about its gym facilities, particularly highlighting both strengths and areas for improvement. Guests appreciate the modern, high-quality gym which includes a varied range of equipment and is well-maintained by the staff. Visitors often mention the gym being fully equipped and of high standards with some specifically loving its size and quality. The indoor swimming pool area also receives positive remarks, adding to the overall fitness experience.
However, some guests feel that the gym is small and basic compared to the expectations of a five-star hotel. Notably missing are dumbbells, kettle bells, pull-up bars and other standard pieces of equipment, which several guests suggest could be easy additions to enhance the facility. There are also calls for an upgrade to include more machines and better quality equipment. Despite these critiques, many visitors still find the gym sufficient and satisfactory for their workout needs.
Crystalbrook Flynn offers a variety of pools that have garnered mixed reviews from guests. Generally, the pools are praised for their aesthetic appeal and design, which includes two beautiful pools and a well-designed setup suitable for proper swimming and morning laps. The pool areas are considered lovely, well-maintained and pristine with some featuring glass sides visible from the restaurant, providing amazing views and a chic atmosphere for poolside cocktails.
Guests have highlighted multiple relaxation areas by the pools, complete with Cabanas and a great playlist, contributing to a chilled vibe. The pool on the second floor is particularly noted for being perfect for swimming and offering outstanding views.
Despite the commendations, there are several points of criticism. The pool temperature is a frequent complaint with many guests finding the water too cold. The pools' positioning—mostly under shade—means they get little to no sun, which contributes further to the cold conditions. Some reviews mention that the poolside area feels quite public due to the glass walls, offering little privacy. Additionally, the pools are described as small with some guests feeling they lack the space for a more enjoyable swim.
Overall, while the pools at Crystalbrook Flynn receive praise for their design, ambiance and cleanliness, the issues of water temperature, limited sunlight and lack of privacy appear to detract from the overall pool experience.
Crystalbrook Flynn offers various parking options that generally receive mixed feedback from guests. While many appreciate the secure and convenient underground parking facilities, availability can be an issue, especially during peak times. Some find parking expensive and suggest it should be included in the room rate. There are also logistical challenges such as limited spaces, difficult arrangements ahead of stay and occasional lack of signage.
For those who manage to secure a spot, the parking is described as easy and spacious. However, others have had to resort to off-site or street parking, which is perceived less favorably. The proximity of parking spots and the requirement of using multiple lifts are noted as minor inconveniences. While parking is available nearby and is often secure, the added cost and necessity for advance planning may require careful consideration for future guests.
Crystalbrook Flynn offers a welcoming and comfortable environment that is highly accommodating for families. The staff are notably friendly and go out of their way to ensure that families have a pleasant stay, providing necessary amenities such as towels and arranging parking in advance. The hotel is clearly family-oriented with rooms tailored to meet the needs of those traveling with children. Many families found their accommodations perfect, particularly due to the proximity to the lagoon, which is great for kids. Sightseeing tours are easily accessible from the hotel, adding to its appeal for family leisure. Despite a limited menu for kids, the overall experience is highly praised, making it a reliable choice for a family getaway. The positive feedback suggests that Crystalbrook Flynn is an ideal spot for those looking to explore the area while enjoying a family-friendly atmosphere.
Crystalbrook Flynn has received a mix of reviews regarding its five-star rating, facilities and services. While some guests commend the hotel for delivering pure luxury and first-class accommodation, describing it as exuding everything a 5-star hotel should, others feel it falls short of the expected standards. The rooms are often highlighted for their luxury and there are positive remarks about its newly built status and some experiences that match five-star ratings.
However, many guests express disappointment, stating that the amenities, quality of service and attention do not meet the five-star benchmark. The breakfast has been particularly noted as poor and not up to the standard expected of a five-star establishment. There are also mentions of the hotel lacking in service levels and not providing many extras typically associated with a five-star experience. Some suggest that alternative accommodations, like PullmanMantra, might offer a better stay experience.
On balance, while Crystalbrook Flynn has elements that reflect its five-star aspirations, several guests believe it needs improvement to fully align with the expectations that come with its high rating.
Crystalbrook Flynn is a commendably accessible destination for guests with disabilities. The hotel features a wheelchair lift at the front entrance, as well as an access ramp, ensuring easy entry for those with limited mobility. All areas of the hotel are designed to be easily accessible, including well-appointed rooms specifically tailored for special access needs. The presence of additional facilities for guests with disabilities further enhances the convenience. However, some reviews indicate that improvements could be made in certain areas, such as adding a ramp at the reception for even better accessibility. Overall, Crystalbrook Flynn is well-suited for persons with limited mobility, thanks to its thoughtful inclusion of essential accessibility features.
The outdoor pool at Crystalbrook Flynn is a highlight for many guests, offering a lovely pool area with several fantastic pools that boast a nice view and ambiance. The facility is well-maintained and guests appreciate the good amenities and poolside dining options available. There are towels readily available at the pool area, adding to the convenience. However, the pools are shaded and often too cold, which means they don't receive much sunshine, making it difficult for some guests to relax by the pool. Privacy can be an issue, as the pools are visible from the bar and boardwalk and there aren't enough sunbeds for all the guests looking to lounge. Despite the minor drawbacks, the staff's friendliness and helpfulness positively enhance the overall poolside experience.
Crystalbrook Flynn offers a remarkable experience for honeymooners, earning high praise for creating a romantic and memorable stay. Guests consistently highlight its suitability for a honeymoon with heartwarming touches like rose petals on the bed sheets. The hotel provides exceptional views and a romantic atmosphere, making it perfect for newlyweds. Staff are noted to be attentive and go above and beyond, offering little surprises and special treatments that make the stay unique. Honeymooners can also enjoy additional perks such as extra meals and welcome gifts, adding to the overall special experience. The honeymoon suite and special settings are particularly recommended, ensuring an unforgettable stay.
Crystalbrook Flynn impresses with its luxurious ambiance and high-end amenities. The hotel exudes elegance with its modern, stylish decor and beautifully appointed rooms. Guests have spoken highly of the ultra-modern and super clean environment, featuring tasteful fittings and classy, elegant designs. The spacious rooms, luxurious bath linens and seamless check-in/check-out experience contribute to an overall feeling of pure luxury. The hotel’s amenities are described as exceptionally luxurious with no expense spared on high-quality features.
Service at Crystalbrook Flynn exceeds expectations, consistently described as wonderful and of a high standard. The hotel’s central location and stunning views add to its appeal, making it a highly recommended choice for travelers seeking a lavish stay. The bathrooms, adorned with luxurious lights and fittings and the beautifully prepared rooms enhance the luxury feel.
Overall, Crystalbrook Flynn delivers a better-than-expected, high-end experience marked by stylish, modern and elegant decor that ensures a memorable stay.
Crystalbrook Flynn offers an ideal setting for a romantic getaway with stunning views and a modern aesthetic that couples will appreciate. Guests have highlighted the ample privacy and lovely setups for couples, making it a great choice for honeymoons or even a relaxing babymoon. The dining facilities are wonderfully planned and many have enjoyed romantic evenings on the balcony with a glass of wine, enhancing the intimate ambience. The hotel's romantic decoration, coupled with luxury touches like champagne and welcome gifts for honeymooners, adds to the overall experience. The well-located hotel includes thoughtful features such as a library filled with books, which guests have particularly enjoyed. Overall, the impeccable and beautifully set up hotel provides a perfect blend of romance and luxury, ensuring a memorable stay for couples.
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Location
The hotel also offers stunning views of the mountains and ocean, particularly from the upgraded sea view rooms, adding to the overall charm. Moreover, its modern design and spotless, comfortable rooms create a welcoming atmosphere for both business and leisure stays. Guests often note the energy and ambiance of the place, complemented by great facilities and excellent service.
In summary, Crystalbrook Flynn's central positioning on the Esplanade ensures that visitors can immerse themselves effortlessly in the vibrancy of Cairns, making it a superb base for exploring everything this beautiful city has to offer.
Breakfast
However, there are several criticisms. Some reviewers felt that the breakfast was overpriced for the quality and variety provided. Issues with lack of variety, slow replenishment and certain missing items like cheeses and cold cuts were noted. A few guests also found the buffet repetitive and the hot foods occasionally cold. Additional concerns included no à la carte options and high additional costs, leading some to skip the hotel breakfast in favor of local alternatives.
In summary, while the breakfast at Crystalbrook Flynn is largely appreciated for its variety and quality, it has room for improvement, particularly regarding cost, variety and specific service issues.
Dinner
While the food in the hotel bar was appreciated and many guests enjoyed the live music, some issues were noted with other dining options. The variety and quality of room service were criticized for being limited with specific complaints about the dry chicken tacos and plain hamburgers. In-room dining also lacks availability on the TV menu and the restaurants tend to close early, especially from Sunday to Wednesday.
Guests were not entirely satisfied with the poolside and breakfast offerings, describing them as average and of poor quality, respectively. Delays in service and cleanliness issues were also mentioned, particularly at the downstairs eatery and the main restaurant and bar, which closed during peak holiday periods.
Despite these drawbacks, the hotel's iPad ordering system for room service was well-received and guests appreciated the availability of numerous bars and dining options nearby. Overall, while Crystalbrook Flynn has several strong aspects, especially its Italian restaurant, there is room for improvement in service efficiency and the variety of food options.
Rooms
Despite their appealing appearance, some rooms did have a few downsides. A musty or damp smell was noted by several guests and the air conditioning seemed problematic for a few. Additionally, some rooms were smaller than expected, leading to a somewhat cramped ambiance for the price paid.
Guests valued the range of modern amenities, including large TVs with plenty of movie options, touch screen controls and comfortable bedding. The rooms' comfort levels were further enhanced by super king beds and tasteful lighting. Additionally, the hotel's location is highly convenient, close to main shops, restaurants and the esplanade, enriching the overall experience.
Facilities like pools, although under cover and excellent room facilities like clean linens prepared in advance, elevate the comfort level. Noise issues, such as from the lift or air-conditioning units, did detract from the experience for some, though rooms were generally well sound-proofed.
In summary, Crystalbrook Flynn provides stylish, modern and comfortable accommodation with beautiful views and excellent service. While there are minor flaws like room size and occasional dampness, the overall experience is highly positive, making it a recommended choice for luxury and convenience.
Beds
Many reviews highlight the specific comfort provided by king-sized and extra-large beds with some noting the thoughtful setup of convertible sofa beds complete with linens in advance. Despite a few mentions of issues such as springiness or small single beds, the consensus leans heavily towards satisfaction. Indeed, words like "amazing," "excellent," and "outstanding" are repeatedly used, underscoring guest delight.
Overall, the bedding at Crystalbrook Flynn stands out as a key element in the hotel’s positive guest experience, ensuring travelers enjoy a cozy and comfortable stay.
Cleanliness
Guests appreciate the meticulous upkeep, which extends to the hotel’s modern amenities and design, including floating timber floors and contemporary bathroom facilities. Public areas, such as the poolside lounges, also maintain an excellent standard of cleanliness, contributing to a thoroughly pleasant experience.
The hotel’s commitment to cleanliness is evident in the overwhelmingly positive feedback with many guests declaring it the cleanest hotel they've visited in Australia. The exception being a few minor issues like a balcony needing a sweep or the under-bed area not as spotless as the rest of the room. Despite these occasional oversights, the general standard remains exceptionally high, making 'Crystalbrook Flynn' a standout choice for travellers prioritizing a clean and comfortable stay.
Staff
Specific staff members, such as managers and receptionists, received commendations for their helpfulness and accommodating attitudes. Housekeeping and service staff were also appreciated for maintaining cleanliness and being consistently obliging. The atmosphere fostered by the staff was one of genuine care and dedication, as they often anticipated guest needs and were always willing to assist. Overall, the professionalism and friendliness of the team made a significant positive impact on the overall guest experience at this hotel.
Though there were occasional mentions of less favorable experiences with some staff, the overwhelming consensus was that the staff's warmth and efficiency greatly contributed to making stays enjoyable and memorable at Crystalbrook Flynn.
Wi-Fi
Spa
Gym
However, some guests feel that the gym is small and basic compared to the expectations of a five-star hotel. Notably missing are dumbbells, kettle bells, pull-up bars and other standard pieces of equipment, which several guests suggest could be easy additions to enhance the facility. There are also calls for an upgrade to include more machines and better quality equipment. Despite these critiques, many visitors still find the gym sufficient and satisfactory for their workout needs.
Pool
Guests have highlighted multiple relaxation areas by the pools, complete with Cabanas and a great playlist, contributing to a chilled vibe. The pool on the second floor is particularly noted for being perfect for swimming and offering outstanding views.
Despite the commendations, there are several points of criticism. The pool temperature is a frequent complaint with many guests finding the water too cold. The pools' positioning—mostly under shade—means they get little to no sun, which contributes further to the cold conditions. Some reviews mention that the poolside area feels quite public due to the glass walls, offering little privacy. Additionally, the pools are described as small with some guests feeling they lack the space for a more enjoyable swim.
Overall, while the pools at Crystalbrook Flynn receive praise for their design, ambiance and cleanliness, the issues of water temperature, limited sunlight and lack of privacy appear to detract from the overall pool experience.
Parking
For those who manage to secure a spot, the parking is described as easy and spacious. However, others have had to resort to off-site or street parking, which is perceived less favorably. The proximity of parking spots and the requirement of using multiple lifts are noted as minor inconveniences. While parking is available nearby and is often secure, the added cost and necessity for advance planning may require careful consideration for future guests.
Family
5 Star
However, many guests express disappointment, stating that the amenities, quality of service and attention do not meet the five-star benchmark. The breakfast has been particularly noted as poor and not up to the standard expected of a five-star establishment. There are also mentions of the hotel lacking in service levels and not providing many extras typically associated with a five-star experience. Some suggest that alternative accommodations, like PullmanMantra, might offer a better stay experience.
On balance, while Crystalbrook Flynn has elements that reflect its five-star aspirations, several guests believe it needs improvement to fully align with the expectations that come with its high rating.
Accessible
Outdoor Pool
Honeymoon
Luxury
Service at Crystalbrook Flynn exceeds expectations, consistently described as wonderful and of a high standard. The hotel’s central location and stunning views add to its appeal, making it a highly recommended choice for travelers seeking a lavish stay. The bathrooms, adorned with luxurious lights and fittings and the beautifully prepared rooms enhance the luxury feel.
Overall, Crystalbrook Flynn delivers a better-than-expected, high-end experience marked by stylish, modern and elegant decor that ensures a memorable stay.
Romantic
Yes, Crystalbrook Flynn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Crystalbrook Flynn.
No, Crystalbrook Flynn doesn't allow dogs.
Yes, parking facilities are available at Crystalbrook Flynn.
Yes, Crystalbrook Flynn has a gym.
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