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Summary of reviewsIbis Monterrey Aeropuerto receives positive reviews primarily for its exceptional location near the airport and the convenience it offers travelers, especially those on business trips or with early flights. The complimentary 24/7 shuttle service further enhances the practicality of the hotel, ensuring seamless airport transfers.
The breakfast at the hotel is generally well-received for its variety and freshness with many guests appreciating the convenience of room service. However, some issues were noted with the menu's simplicity and occasional delays in replenishing food items during busy times.
Dinner experiences are mixed; while the friendly and attentive staff are often praised, the limited restaurant hours and lack of menu variety detract from the dining experience. Complaints about food quality and the cleanliness of the restaurant have also been reported.
Room reviews are varied with some guests finding the accommodations clean and practical. However, common criticisms include the compact size of rooms and bathrooms, outdated furniture and occasional maintenance issues. Noise from other rooms and outside traffic is also a frequent complaint.
Cleanliness at the hotel presents a mixed picture. While some guests commend the clean rooms and public areas like the reception, others highlight significant cleanliness concerns, including dirty sheets, moldy bathrooms and general neglect of maintenance.
The staff generally receives high marks for their friendliness and helpfulness, particularly in providing efficient airport transportation. However, feedback on reception staff is more mixed with some guests encountering unhelpful or rude service and language barriers.
The Wi-Fi service gets varied reviews with some guests finding it fast and reliable, while others experience slow speeds and connectivity issues.
For families, the hotel offers certain conveniences like a shuttle service but lacks specific child-friendly amenities, which may make the rooms feel cramped for larger families.
The beds also garner mixed feedback with some guests finding them comfortable, while others criticize them for being small, hard or unhygienic.
Overall, Ibis Monterrey Aeropuerto offers adequate accommodation with practical amenities lending themselves well to its three-star rating. While certain aspects such as room size and cleanliness need improvement, the hotel's strong points like the excellent location, friendly staff and reasonable pricing make it a solid choice, particularly for business travelers and those needing a convenient stopover near the airport.
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