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The Palace Hotel Buxton & Spa

Buxton , Palace Road (Show on Map)

6.7

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Palace Hotel Buxton & Spa is a historic hotel with a prime central location in the heart of Buxton. Guests appreciate the proximity to amenities, shops, restaurants and the park. The hotel is affordable and has a stunning building with character and charm. The rooms are clean and comfortable, although some may need upgrades. The breakfast receives mixed reviews, but many guests find it good or excellent. The dinner also receives mixed reviews with some praising the food and others finding it disappointing. The staff receives mixed reviews with some being friendly and helpful, while others require customer service training. The hotel offers spa and pool facilities, but they receive mixed reviews and may require renovations. The parking situation and accessibility for guests with disabilities may also be a concern. Overall, The Palace Hotel Buxton & Spa is a beautiful and grand property that is perfect for history enthusiasts who appreciate iconic and historical buildings.
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Categories

Hotel near Golf Courses

Historic Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Room Types

Standard Family Room These rooms are stylishly decorated with classic wooden furnishings. They are modern, but retain the charm and character of the hotel. The rooms are light and airy, and some have a sitting area with easy chairs and a coffee table. Other features include a refreshment tray, and a modern en suite bathroom.

Standard Double Room A seating area, a TV, tea and coffee making facilities and a hairdryer are included in this light and airy room. There is also a private bathroom with a bath and a shower.

Standard Twin Room Providing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room features carpeted floors, a seating area with a TV, a tea and coffee maker, a wardrobe, as well as heating. The unit offers 2 beds.

Executive Twin Room This twin room features a seating area, a TV, tea and coffee making facilities. The room offers a private bathroom with a bath and a shower, and a hairdryer.

Standard Single Room Offering free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The single room has carpeted floors, a seating area with a TV, a tea and coffee maker, a wardrobe, as well as heating. The unit has 1 bed.

Compact Double Room Smaller than the Standard Rooms, this compact room offers a double bed, TV, an en-suite bathroom, and complimentary toiletries. Please note, there is no window in this room.

Suite Providing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite features carpeted floors, a seating area with a TV, a tea and coffee maker, a wardrobe, as well as heating. The unit offers 1 bed.

About The Palace Hotel Buxton & Spa

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Guest Reviews

6.7

Rated

Location

The Palace Hotel Buxton & Spa is loved by guests for its prime central location in the heart of Buxton. It's within walking distance from the train station, shops, restaurants, the park and other amenities. The hotel is perfect for those who want to explore the beautiful town centre and the nearby trekking trails. Guests appreciate the close proximity to the Buxton Opera House, restaurants and pubs. The hotel is also very easy to park in ample car. The building is stunning and once had a lot of character and charm. Rooms are nice in size and clean with good breakfast service. The hotel is also affordable for its location making it a great stay.

Breakfast

Guest reviews of the breakfast at The Palace Hotel Buxton & Spa are mixed. Some reviewers found the breakfast to be basic and quite expensive, while others enjoyed the good range of options available. Some guests particularly enjoyed the ambiance of the grand ballroom where breakfast is served, while others found the crockery to be unclean. Overall, those who enjoyed the breakfast praised the variety of food and the generous buffet with some highlights including the hot Full English and heated plates. However, some reviewers were disappointed with the limited veggie options and slow refill of food. Despite the mixed reviews, many guests found the breakfast to be good, great or even excellent, particularly on relaxed Sunday mornings. For those looking to save some money, some guests suggest trying other breakfast options outside of the hotel.

Dinner

The Palace Hotel Buxton & Spa offers an evening meal that receives mixed reviews from guests. Some describe it as disappointing with poor taste and small portions. Reviewers also mention unorganized service, changes to the menu and the absence of a previously enjoyed buffet option. Others, however, praise the food with some describing it as great and appreciating the daily menu changes. Those who prefer to eat elsewhere can find fast service for their evening meal. Breakfast, while not exceptional, is deemed satisfactory by some for those who want a cooked meal.

Rooms

The Palace Hotel Buxton & Spa offers a mix of dated and modern rooms with some in need of upgrades. However, many guests still found their accommodations to be clean and comfortable with some enjoying lovely views of Buxton. On the other hand, some guests experienced issues with heating, electrical problems and uncomfortable beds. Some rooms were also criticized for being outdated and small, while others found the spacious rooms to be a pleasant surprise. Additionally, the hotel itself is a lovely period property with character, although it's clear that some parts of the hotel need further renovations. Overall, the rooms received mixed reviews, although the majority of guests found them to be reasonably clean and comfortable.

Beds

Guests had mixed experiences with the beds at The Palace Hotel Buxton & Spa. Some found the beds to be uncomfortable with lumpy, noisy and hard mattresses. A few guests also reported broken and ill-fitting beds. However, other guests were pleased with their comfortable, big and even amazing beds with some mentioning extra pillows. Some guests also noted that the mattresses seemed old and some rooms had beds that were slightly smaller than expected. Despite this, some guests still had a great night's sleep at the hotel. Overall, bed comfort seems to be a hit or miss at The Palace Hotel Buxton & Spa, but there are beds available that will provide a generally comfortable experience.

Cleanliness

Guests have mixed opinions on the cleanliness of The Palace Hotel Buxton & Spa. Some guests found their rooms to be clean and comfortable, while others saw issues with cleanliness such as dirty crockery, stained walls or bathroom tiles with smears. Some guests also noted that certain areas of the hotel, such as the gym or swimming pool, could use a deep clean. Despite these observations, many guests found their rooms to be clean and praised the hotel's spotless appearance overall. However, some guests noted that DIY work could be better and that certain amenities or services (like replacement tea and coffee in rooms) were lacking. Others noted issues such as toilets with dry urine stains or leaking issues. Despite some of these negative experiences, guests generally found the hotel to be pleasant and were happy with its location, friendly staff and comfortable rooms.

Staff

The Palace Hotel Buxton & Spa is a beautiful hotel with comfortable rooms and good breakfast options. While some guests praised the friendly and helpful staff, others commented that some staff require customer service training. Some guests had negative experiences with reception staff, but David was praised for dealing with a difficult situation well. The bar staff did not receive good reviews with comments about poor service and unfriendliness. Guests also commented on poor disabled access and some issues with cleanliness. However, the restaurant staff received excellent reviews for their friendliness and helpfulness. Overall, while the hotel has a lot to offer, some guests may have mixed experiences with the staff.

Wi-Fi

The Palace Hotel Buxton & Spa has plenty of amenities to offer guests, but unfortunately, wifi isn't one of them. The majority of the reviews mention the need to pay for internet access with some finding the daily rate of £7 to be ridiculous. If you do decide to purchase wifi, be aware that it's only available in communal areas or if you're willing to pay extra for in-room access. Other extra charges to watch out for include daily parking fees. However, if you're willing to forgo the wifi and enjoy the hotel's other offerings, such as the spa or restaurant, you might still have a pleasant stay. Just don't count on being able to get in touch with the hotel via phone, as reviewers mention that calls often go unanswered.

Spa

Guests have mixed reviews about the spa facilities at The Palace Hotel Buxton & Spa. Some have expressed disappointment with the lack of a jacuzzi, extra charges for using the spa and dirty and outdated swimming pool and sauna areas. Some have also noted that renovations were ongoing, but they hope for a better experience once completed. However, others have found that the spa treatments were rushed and felt that the spa area requires a total makeover. Guests have advised others to check their bookings as spa access may be an additional charge. Despite some negative feedback, there were some positive comments about the wellness center, which highlights the discrepancy on the services offered.

Pool

Guest reviews of the pool at The Palace Hotel Buxton & Spa offer a mixed opinion of the facilities. Some guests visited specifically for the pool, but were disappointed to find it too cold or closed unexpectedly. Others paid extra for entry, only to find the pool facilities were outdated or in a state of disrepair. Some guests were even met with rude staff and bugs in the sauna. However, a few guests enjoyed the pool and found the water to be heated and inviting. Overall, guests were left with the impression that the pool area needs some attention, including a deep clean and refurbishment.

Parking

Several guests have expressed their disappointment with the parking situation at The Palace Hotel Buxton & Spa. Although there is ample parking, guests are required to pay a fee of £5 for 24 hours of parking, which some feel is excessive. Some guests have also reported difficulties finding parking during busy periods or having to park across the road. Disabled parking spaces are reportedly too close together, causing inconvenience for disabled guests. Overall, guests feel that parking should be included in the initial price of the room and that charging extra for it is not fair.

4 Star

The Palace Hotel Buxton & Spa is a lovely old hotel with lots of character, however some guests expected more from a UK 4 star hotel. Some found it a bit tatty and not as clean as they had hoped for. Others felt it was good value for money, but minor tweaks could be made for a more comfortable stay. Despite some mixed reviews, many guests enjoyed their stay and found it to be a nice place. Some felt there were better hotels in Buxton, but would stay at The Palace Hotel again if they were prepared for the extra costs.

Accessible

The Palace Hotel Buxton & Spa may not be the most accessible option for guests with disabilities. Reviews note a lack of disability-friendly features, such as outdated and cold rooms and poor disabled access that requires guests to wait for a member of staff to unlock the front door. The hotel's location next to the lift shaft may also create noise disturbances. Additionally, visitors with mobility issues are advised to book their rooms carefully, as there are multiple steps to the front door and rooms on the first floor have a significant number of stairs. However, the hotel is conveniently located for guests traveling by car. While some guests appreciate the hotel's historic charm, others note that it is in need of extensive renovations. Overall, visitors with disabilities may want to consider other options when booking accommodations in Buxton.

Historic

The Palace Hotel Buxton & Spa is a stunning, historical building that boasts beautiful architecture, Georgian style and character features that reflect its age. The hotel is located centrally within the town, making it an ideal choice for exploring. The majestic staircases, cosy living rooms and pleasant seating areas offer a glimpse into the grandeur and charm of the hotel's past. Despite the age of the building, the hotel is affordable and has an amazing location. While some guests noted that the hotel needs some love, it remains a beautiful and grand property that is perfect for history enthusiasts who appreciate iconic and historical buildings.

Yes, The Palace Hotel Buxton & Spa has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at The Palace Hotel Buxton & Spa.

No, The Palace Hotel Buxton & Spa doesn't allow dogs.

Yes, parking facilities are available at The Palace Hotel Buxton & Spa.

Yes, The Palace Hotel Buxton & Spa has a gym.

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