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Summary of reviewsExtended Stay America Suites - Boston - Burlington offers a convenient and accessible location for travelers, with its proximity to the Burlington Mall, various dining options, and easy access to major highways like I-95. Guests appreciate the serene atmosphere of its hilly and quiet setting, suitable for those seeking relaxation after a day of exploration. Public transport connections to and from BOS airport also enhance its appeal for travelers relying on mass transit.
While the location is a highlight, the hotel's breakfast leaves much to be desired, with limited choices mainly consisting of packaged muffins and granola bars, and issues such as running out of coffee early. The lack of a dedicated breakfast space and minimal service from staff further detract from the experience.
Room quality and cleanliness receive mixed feedback. Some rooms are clean and quiet, providing a peaceful retreat for guests. However, inconsistency in cleanliness, reports of unsanitary conditions, and maintenance issues indicate areas that need attention. Guests have noted problems with room availability, uncomfortable bedding, and unhygienic bathrooms, with sightings of roaches and slippery bathtubs suggesting necessary improvements in housekeeping efforts.
The staff receives varied reviews; while some members are praised for being helpful and pleasant, there are notable issues with unprofessional behavior, absence from posts, and inconsistency in service. This indicates a need for improved training and consistency.
Overall, while Extended Stay America Suites - Boston - Burlington offers a practical location and potential for a pleasant stay, addressing the outlined deficiencies could significantly enhance the overall guest experience. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Accessible Hotel
Room Types
Deluxe Studio with 1 King Bed - Non-SmokingThis studio features cable TV, a full kitchen, and a work desk. A sofa bed is also included.
Studio with 2 Queen Beds - Non-SmokingThis studio features cable TV, a full kitchen, and a work desk.
Queen Studio - Non-SmokingThis studio features cable TV, a full kitchen, and a work desk.
Queen studio with 1 Queen Bed - Disability Access/Non-SmokingProviding free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. The well-equipped kitchen has a stovetop, a refrigerator, kitchenware and a microwave. This studio is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker, a dining area and a carpeted floor. The unit offers 1 bed.
Premium Deluxe Studio with 1 King Bed - Non-SmokingFeaturing free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which features a stovetop, a refrigerator, kitchenware and a microwave. The studio features air conditioning, a tea and coffee maker, a dining area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Premium Queen Studio - Non-SmokingProviding free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, kitchenware and a microwave. This studio is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker, a dining area and heating. The unit offers 1 bed.
Premium Studio with 2 Queen Beds - Non-SmokingProviding free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio consists of a dining area, a flat-screen TV with cable channels a tea and coffee maker and heating. The unit offers 2 beds.
Guest Reviews
5.7
Rated
Location
Extended Stay America Suites in Burlington, Boston, provides a practical and accessible location for travelers seeking convenience and easy accessibility. Situated near the Burlington Mall, guests appreciate the proximity to various dining options and shopping centers. The nearby supermarket caters to guests looking for amenities and supplies, making it a convenient choice for those planning longer stays. Although the location can be challenging to find for some, it offers easy access to major highways, like I-95, facilitating travel to nearby attractions. Public transport connections to and from BOS airport further enhance the appeal for those relying on mass transit. Nestled in a quiet, hilly area, the setting provides a serene atmosphere amidst the bustling surroundings, making it an attractive spot for resting after a day of exploration. Despite mixed feelings about the ease of navigating to the hotel, its advantageous proximity to shopping and dining spots remains a noted positive aspect of the stay.
Breakfast
Nestled in Burlington, the Extended Stay America Suites - Boston - Burlington offers a convenient location with ample parking that guests appreciate. However, the breakfast experience is less than stellar according to reviews. Guests have noted that the breakfast selection is minimal, comprising mainly packaged muffins and granola bars with a high sugar content. The availability of coffee is an issue, often running out by 9 AM, and there is no dedicated space to enjoy breakfast. The offerings do not measure up to a typical continental breakfast, lacking variety in fruits and both hot and cold foods. The hotel's approach to breakfast leaves much to be desired, with guests mentioning inadequate service and minimal initiative from staff. Overall, while the hotel provides ease of access and parking, the breakfast experience might not satisfy those looking for more substantial morning fare.
Rooms
Extended Stay America Suites in Boston Burlington offers a mixed experience for guests seeking accommodation. On the plus side, some rooms are noted to be clean and quiet, providing a peaceful retreat for visitors. However, cleanliness and maintenance appear to be inconsistent across the hotel, with several guests highlighting issues such as unsanitary conditions and instances of uncleanliness with room trash and leftover items.
In addition, reports of unhygienic bathrooms, uncomfortable bedding, and problems with room availability reveal areas that may require attention from the management. The presence of roaches and slippery bathtubs further add to the feedback, suggesting potential improvements in housekeeping and facility updates. Reception services can also be sporadic, which can lead to frustration for those needing assistance.
While some guest experiences are less than ideal, addressing the cited deficiencies could elevate the quality of stays at this establishment, aligning it with the more positive experiences noted by some guests.
Cleanliness
Extended Stay America Suites - Boston - Burlington receives mixed reviews when it comes to cleanliness, with a significant emphasis on areas that could use improvement. Many guests have noticed unpleasant odors throughout the building, attributing them to a variety of sources including cooking smells and possibly cleaning agents. The rooms and public areas are often described as being in need of more thorough cleaning, with some guests highlighting serious concerns over dirt and grime. In particular, the bathrooms and hallways appear to suffer from inadequate upkeep. Visible issues like mildew on shower curtains and remnants from previous occupants have been pointed out as aspects that detract from the overall experience. While the hotel’s facilities may offer essential amenities, the lack of consistent cleanliness seems to overshadow much of its potential appeal.
Staff
The staff at Extended Stay America Suites in Boston's Burlington area receives mixed reviews. Positive experiences highlight that some staff members are helpful and provide excellent service, with a few described as very pleasant. However, these commendations are contrasted by reports of unprofessional behavior and frequent absences from the front desk. Guests frequently encountered issues with the availability and friendliness of the staff, noting incidents of impoliteness and unprofessional attire. There also seems to be a recurring problem with staff members not being at their posts when needed, leading to dissatisfaction for some visitors. Despite certain staff members being described as excellent, the overarching feedback suggests areas for improvement in training and consistency of service.
No, Extended Stay America Suites - Boston - Burlington doesn't have any pool.
No, a spa isn't available at Extended Stay America Suites - Boston - Burlington.
Yes, Extended Stay America Suites - Boston - Burlington welcomes dogs.
Yes, parking facilities are available at Extended Stay America Suites - Boston - Burlington.
No, Extended Stay America Suites - Boston - Burlington doesn't have a gym.