Hotel Horizon Wellness & Spa Resort - Best Western Signature Collection is highly regarded for its strategic location, making it an ideal base for exploring nearby lakes like Varese, Maggiore, Como and Lugano. Guests appreciate its serene environment amidst greenery with beautiful views from the rooms and the on-site restaurant. The location is notably convenient for drivers, though less accessible for those relying on public transport or walking.
The breakfast experience at the hotel receives mostly positive feedback with guests enjoying a good variety of sweet and savory options and excellent coffee. However, some noted limited choices considering the hotel's four-star status and occasional crowding and organizational issues in the breakfast area.
The dinner service at the hotel's restaurant, particularly the steakhouse, is often highlighted as the best part of guests' stay. Delicious food, a good wine selection and quality meat dishes are common praises with some suggesting that the restaurant could earn Michelin stars. Despite the generally positive reviews, there were occasional complaints about high prices, limited dish options and noise disturbances from events.
Rooms at the hotel are praised for their spaciousness, modern furnishings and cleanliness. Guests appreciate the comfortable beds, practical layouts and amenities like balconies with lake views. However, some rooms were reported to be hot, noisy or in need of maintenance with smaller rooms lacking storage space.
Cleanliness across the hotel is consistently praised, including rooms, common areas and the wellness facilities. Guests highlight the immaculate condition and modern, well-maintained environment with only minor exceptions noted.
The staff at Hotel Horizon Wellness & Spa Resort are frequently commended for their friendliness, professionalism and multilingual abilities. The welcoming and accommodating nature of the team significantly enhances the overall guest experience, despite some isolated criticisms.
The hotel's WiFi generally receives high marks for speed and reliability, though occasional connectivity issues were reported.
The spa is a standout feature with guests enjoying the modern, clean facilities and a variety of spa amenities. The included access adds value, although the spa can get crowded and some facilities may require reservations.
The gym is well-maintained and fully equipped, meeting guests' fitness needs effectively despite its compact size.
The pool area, comprising indoor and outdoor pools, is appreciated for its cleanliness and relaxing atmosphere, though some guests noted the limited operating hours and additional fees.
Parking is highly convenient with each room having its own dedicated spot, contributing to an overall seamless and accessible stay.
In conclusion,
Hotel Horizon Wellness & Spa Resort - Best Western Signature Collection offers a largely positive experience with excellent location, dining, accommodation and wellness amenities, underpinned by a professional and friendly staff.