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Summary of reviewsHotel Töss enjoys a prime location in the heart of the city, making it very convenient for exploring local attractions, shopping areas and accessing public transportation, including a quick bus ride to Winterthur. Guests find the location ideal for short stays and city exploration, despite minor inconveniences like finding the entrance and some street noise.
The hotel's breakfast elicits mixed reviews. Many guests commend it for being carefully prepared, delicious and inclusive of special dietary options like a rich Turkish breakfast. However, some guests find the selection minimal and lacking in freshness with comments on dry bread and scarce offerings in an overheated dining room. Despite these criticisms, some guests still find the breakfast acceptable.
Rooms at Hotel Töss are spacious and warm, often cited for their cleanliness and ample space. Despite these positives, many reviews highlight significant issues with maintenance and cleanliness, including cigarette odors, worn-out furniture, broken fixtures and overall outdated decor. Hygiene concerns such as mold, dirty bathrooms and uncleaned rooms are common, suggesting a need for substantial renovation.
Cleanliness across the hotel is mixed. While some guests appreciate the clean beds and bathrooms, many note dirty carpets, uncleaned rooms and unpleasant odors, particularly of cigarette smoke. The state of the hallways and furnishings often appears run-down with maintenance and updates seemingly neglected.
Staff at Hotel Töss is generally praised for their friendliness and helpfulness. Visitors appreciate specific employees for their exceptional service, noting efforts to assist despite occasional professional and language barriers. However, the reception is often under-staffed, leading to occasional frustrations and breakfast service can be inconsistent. Overall, the staff's positive attitude contributes significantly to the guest experience.
The beds receive generally positive feedback, described as large, comfortable and clean. While there are occasional mentions of discomfort due to limited pillows or single blankets for double beds and isolated issues like a bad mattress and possible bedbugs, the majority of guests highlight the comfort and cleanliness of the bedding.
Overall, Hotel Töss offers a well-located and friendly environment, though it stands to benefit from improvements in breakfast variety, room maintenance and cleanliness to enhance the overall guest experience.
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