Holiday Inn Brooklyn Downtown by IHG

Brooklyn 40.68750400, -73.98235400 , 300 Schermerhorn Street (Show on Map)
7.3
Good


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Summary of reviewsHoliday Inn Brooklyn Downtown enjoys an exceptional location in the heart of Brooklyn, surrounded by diverse dining, shopping and entertainment options. Its proximity to several subway stations allows easy access to Manhattan and iconic attractions like the Brooklyn Bridge. Located near the Barclays Center, it is ideal for event-goers and the neighborhood's mixture of casual and upscale dining options, along with seamless subway connections to key areas, enhances its appeal. The hotel serves as a perfect base for exploring both Brooklyn and Manhattan, offering convenience, accessibility and a safe, welcoming environment for both leisure and business travelers.

The breakfast experience at the hotel is mixed. While some guests enjoyed the à la carte offerings and friendly service, others found the selection limited and the quality inconsistent. The absence of a buffet and added costs were disappointing for many. Similarly, the dining experience received varied reviews; while the on-site restaurant was praised for its good food and prices, inconsistencies in service quality and high prices at the Mexican restaurant were noted.

Guests generally appreciated the comfortable and clean rooms, often mentioning modern amenities and pleasant views. However, the rooms were sometimes noted to be small with limited space for luggage, occasionally lacking thorough cleanliness and needing updates in decor and furniture. Despite these issues, the hotel's central location and the overall comfort of the rooms were positively received.

Cleanliness across the hotel was inconsistent with many guests appreciating the neat rooms and courteous cleaning staff, but others reporting dirty carpets, neglected bathrooms and occasional unpleasant odors. The staff was often praised for being helpful and professional, especially the front desk, but there were notable service lapses and incidents of unprofessional behavior.

The free WiFi presented a mixed experience with some guests enjoying good connectivity and others finding it slow and unreliable. The gym facilities, including a sauna and swimming pool, were generally appreciated, though feedback highlighted occasional overcrowding and the need for equipment maintenance. The pool was a pleasant feature for many, despite noted issues with cleanliness and accessibility.

Parking options included valet and self-parking, which were convenient but often expensive and occasionally cumbersome. The hotel's vibrant location near numerous nightlife spots offered guests an exciting urban experience, though it sometimes resulted in noise disturbances. Beds were mostly praised for comfort, though some guests mentioned inconsistency in mattress quality.

Overall, Holiday Inn Brooklyn Downtown offers a convenient and comfortable stay with excellent access to both Brooklyn and Manhattan. Room size and cleanliness, service inconsistency and some amenities could benefit from improvements, but the prime location and generally positive guest experiences make it a highly recommended choice for travelers.
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Categories
Dog Friendly Hotel
This hotel is pet-friendly and offers standard amenities and a convenient location. The hotel welcomes pets and provides a comfortable stay. It is a reliable option for travelers with pets.

Hotel with Swimming Pool
Holiday Inn Brooklyn Downtown has an indoor pool and a sauna.

  Heated Pool  


Business Hotel
This hotel offers meeting spaces suitable for corporate meetings or events. While specific details are not available in the provided context, Holiday Inn hotels generally provide essential business amenities.

Hotel with Parking
Holiday Inn Brooklyn Downtown offers both valet and self-parking options, making it relatively easy to park. It is near public transportation.

Hotel with Gym
The hotel features a fitness center equipped with cardio machines and weight-training equipment. It provides a standard workout facility for guests.

3-Star Hotel
Holiday Inn Brooklyn Downtown provides reliable accommodations with a range of amenities. It includes an on-site restaurant, a fitness center, and comfortable rooms suitable for both business and leisure travelers.

Hotel with Heated Pool
This hotel offers an indoor heated pool and an indoor whirlpool. The pool area provides a relaxing environment.

Hotel for Honeymoon

Hotel near Nightlife Spots

Accessible Hotel

Room Types
Standard King Room This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

Executive Double Room with Two Double Beds This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

Standard Room This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

King Room - Hearing Accessible This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

Queen Room with Two Queen Beds - Hearing and Disability Access/Non-Smoking This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

Standard King Room - High Floor The double room features a private bathroom equipped with a bath or a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Premium Full Room with Bridge View This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

King Room Verrazano Bridge View- Non Smoking The double room includes a private bathroom fitted with a bath or a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as river views. The unit has 1 bed.

Queen Room with Two Queen Beds - High Floor/Non-Smoking This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

Standard Queen Room with Two Queen Beds - Hearing Accessible This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

Suite - Non-Smoking The unit offers 1 bed.

King Room with Mobility Accessible Tub and Roll-In Shower The unit offers 1 bed.

King Room - Mobility Access/Hearing Accessible The unit offers 1 bed.

King Suite The unit offers 1 bed.

Guest Reviews
7.3
Good
Location
Holiday Inn Brooklyn Downtown boasts an enviable location, making it a top choice for travelers to New York. Situated in the heart of Brooklyn, the hotel is surrounded by an array of dining, shopping and entertainment options. Guests find the hotel particularly convenient due to its proximity to multiple subway stations, providing quick and easy access to Manhattan and various attractions like the Brooklyn Bridge and Liberty Island Ferry.

With the Barclays Center just a short walk away, the location is perfect for attending events and concerts. The neighborhood offers an excellent mix of casual and upscale dining options, including a convenient diner next door. The subway stations near the hotel connect directly to key areas such as JFK Airport, downtown Manhattan and other major tourist sites.

Guests also appreciate the hotel's central position for exploring both Brooklyn and Manhattan with many attractions within walking distance or a short subway ride away. This makes it an ideal base for sightseeing, shopping and dining, allowing visitors to immerse themselves easily in the vibrant life of New York City. The combination of convenience, accessibility and a safe, welcoming environment makes Holiday Inn Brooklyn Downtown a highly recommended spot for both leisure and business travelers.

Breakfast
Holiday Inn Brooklyn Downtown provides a mixed breakfast experience for guests. Breakfast is served at a restaurant on the ground floor with some rooms including breakfast in their package. However, others need to pay separately. The breakfast is not a buffet but served à la carte, leading to disappointment for those expecting more variety typical of Holiday Inn standards.

While some guests enjoyed a great breakfast with friendly service, others found the choices limited and the quality lacking. There were compliments for the freshly prepared meals and satisfaction with items like eggs and pancakes. However, many criticized the lack of variety and healthy options, noting that only a few items are available from the menu.

Service at the breakfast venue received mixed reviews; some found it exceptional while others encountered rudeness from the staff. Moreover, issues with the breakfast arrangement and added costs marred the experience for several visitors.

Overall, the breakfast at Holiday Inn Brooklyn Downtown offers a decent but limited selection and the service quality can vary, leaving some guests pleased and others dissatisfied.

Dinner
Holiday Inn Brooklyn Downtown offers a dining experience that garners mixed reviews from its guests. The hotel's on-site restaurant has received praise for its good food, decent prices and convenience. Guests have highlighted the food's amazing quality, especially the burgers, fries, large salad and steak. This sentiment extends to both breakfast and dinner, which are mentioned as excellent.

However, the service quality has room for improvement with some guests reporting poor reception and service. The Mexican restaurant attached to the hotel has been described as more of a bar with high prices and not particularly family-friendly. In contrast, some visitors appreciated the overall bar and restaurant setup, finding the food tasty albeit pricey.

One standout point is the Grand Canyon Bistro Restaurant, which received a range of feedback—some finding the food great while others had negative experiences with the staff's rudeness. Alternatively, nearby dining options were also mentioned, offering guests a variety of choices.

In summary, while the restaurant offers delicious food and a convenient dining option, the inconsistency in service quality and high price points are areas noted for potential improvement.

Rooms
Guests generally appreciated the comfortable and cozy ambiance of the rooms at Holiday Inn Brooklyn Downtown. Many highlighted the cleanliness and daily upkeep with some noting very clean and spacious accommodations. Those who ended up with larger rooms enjoyed the added space and comfort, often mentioning the modern amenities and pleasant views, such as the Statue of Liberty and the Veneziano Bridge.

However, several reviews noted that the rooms were quite small with limited space for luggage and movement, making them less suitable for families or groups. A few guests mentioned issues with outdated decor and worn-out furniture, adding that the rooms could benefit from renovation. There were also comments about poor lighting, noisy rooms and occasional cleanliness issues, including dirty carpets and unpleasant odors.

The absence of sufficient towels and housekeeping services marred some stays, while others found that basic amenities like microwaves and coffee makers were sometimes non-functional. Despite these setbacks, the central location of the hotel in downtown Brooklyn was a significant plus for many visitors. Overall, while the comfort and location of the hotel received praise, the room size and occasional maintenance issues were less favorable aspects in the guest experience.

Beds
The beds at the Holiday Inn Brooklyn Downtown by IHG, offer a wide range of experiences for guests. Generally, most visitors found the beds to be comfortable with frequently noted attributes such as spaciousness and high comfort levels. Many guests highlighted the large beds, often with soft mattresses you could sink into, making for a restful night's sleep. The bed linens were commonly praised for cleanliness and quality, adding to the comfort.

However, some reviews did point out inconsistencies. A few guests found the mattresses either too soft or lacking support, indicating a need for maintenance or upgrades in certain instances. There were occasional comments about beds being too narrow for two people, highlighting a possible mismatch between expectations and reality.

Despite these disparities, the majority of guests seemed satisfied, appreciating the comfortable bedding and pillows which contributed to their overall stay. While there were mentions of cleanliness issues like dirty linens and sheets needing to be changed, these instances appeared to be sporadic rather than the norm.

Comfortable and clean accommodations are key features, making the Holiday Inn Brooklyn Downtown a generally good choice for travelers prioritizing a good night’s sleep.

Cleanliness
The cleanliness of Holiday Inn Brooklyn Downtown by IHG, receives mixed reviews. Many guests appreciate the clean and neat rooms, which are generally serviced daily, providing clean towels and bed linens. The property itself is often described as clean and modern with courteous cleaning staff who ensure rooms are comfortable. Some guests noted that common areas, including the lobby, achieved acceptable cleanliness, enhancing the overall appeal of the hotel.

However, there are areas where cleanliness falls short. Several reviews mention dirty carpets, dusty rooms and bathrooms that require more thorough cleaning. Some guests experienced issues with stained bedding, poor maintenance and unpleasant odors, including smoke and chlorine. Specific complaints include neglected bathrooms, unkempt hallways and several instances where room cleaning was inconsistent or missed altogether.

Despite its advantageous location and generally clean facilities, attention to detail in housekeeping varies significantly between stays, calling for improvements in maintaining consistent cleaning standards throughout the hotel.

Staff
The staff at Holiday Inn Brooklyn Downtown by IHG, has received a mix of feedback from guests. On the positive side, many reviewers found the staff to be helpful, friendly and professional, particularly noting the warm and attentive service at the front desk. Guests appreciated the cordiality and accommodating nature of the receptionists with special mentions of staff members such as Jocelyn, Oliver, Dina and Kersley for their exceptional service. The housekeeping staff was often described as polite and accommodating, while the valet parking and other service areas were generally praised for their courteous and supportive nature.

However, some reviews indicated that there were inconsistencies in the level of service provided. A number of guests experienced slow and disorganized check-ins and there were mentions of unfriendly and rude interactions, particularly from some front desk and restaurant staff. Issues with responsiveness and unprofessional behavior were also highlighted with specific incidents of staff ignoring requests or failing to follow through with basic tasks like restocking towels and toiletries.

Overall, while many guests enjoyed the friendly and helpful atmosphere created by the hotel staff, there were notable instances of service lapses that could impact the guest experience. The positive interactions were appreciated, but consistency in professional and attentive service seemed to be an area needing improvement.

Wi-Fi
Guest reviews of the WiFi at Holiday Inn Brooklyn Downtown by IHG, present a mixed picture. Some guests found the internet to be good with references to good WiFi, strong WiFi connection and consistent service. Free WiFi provided on check-in was a noted perk. However, a significant number of reviews highlighted issues such as slow speeds, spotty and intermittent connections and overall poor quality. Several guests mentioned difficulties in connecting with some experiencing entirely unreliable service and frequent disconnections. It appears that WiFi reliability and speed varied considerably with some guests enjoying a satisfactory experience while others found it frustrating and inadequate.

Gym
The gym at Holiday Inn Brooklyn Downtown by IHG, generally receives positive feedback from guests, being described as good, well-equipped and very nice. The fitness center and gym facilities, including offerings such as a sauna and swimming pool, are appreciated by visitors, who find the amenities accessible and adequate for a workout. Despite these positive remarks, some guests have noted that the gym space can be small and crowded with limited equipment and occasionally out-of-service machines. There are mentions of the high cost, unclean conditions and the need for equipment upgrades. Nonetheless, the presence of a gym is valued, contributing positively to the hotel's overall appeal.

Pool
The pool at Holiday Inn Brooklyn Downtown by IHG, receives mixed reviews from guests. Many visitors appreciate the presence of an indoor pool, describing it as a nice escape after a day of sightseeing and praising its warmth and size. The facility also features a sauna, steam room and hot tub, which are popular among guests. Some even find the pool and jacuzzi amazing and fantastic for relaxation.

However, several challenges have been noted regarding the pool's cleanliness and accessibility. Guests frequently mention the pool being cloudy, dirty or murky with some observing scum around it. Others are disappointed by the limited and inconsistent pool hours, as well as closures due to various issues, such as swim lessons and absent staff. Complaints about a lack of towels and insufficient seating in the pool area are also common.

Despite the issues, families especially find the pool enjoyable for kids. Overall, while the pool is a highlight for many, improvements in maintenance and scheduling could significantly enhance the guest experience.

Parking
Holiday Inn Brooklyn Downtown offers both valet and self-parking options, making it relatively easy to park in a city known for its parking challenges. Valet parking received mixed reviews with some guests finding the service excellent and efficient, while others noted it could be slow and expensive with costs ranging from $38 to $45 per night. The convenience of 24-hour valet parking was appreciated by some, although the process of retrieving cars could be cumbersome, requiring advance notice.

The hotel's location with nearby subway stops, makes it well-connected and an advantageous spot for guests who prefer to leave their vehicles parked. For those needing self-parking, the nearby garage options proved to be an acceptable alternative despite being generally more expensive. Some found the self-parking to be affordable and easily accessible, while others struggled with the limited and tight parking spaces.

Overall, while parking is available, it comes with significant costs and occasional inconveniences, but the valet service is recommended for those who prioritize ease and don't mind the extra expense.

Nightlife
Nestled amidst the vibrant energy of Brooklyn, Holiday Inn Brooklyn Downtown boasts an enviable location for those seeking an immersive nightlife experience. Its close proximity to the bustling Barclays Center and an array of bars and restaurants within walking distance make it an ideal choice for night owls. The surrounding area offers a lively atmosphere that is perfect for social events and evening escapades.

However, guests should be prepared for the accompanying nocturnal noise, as the vicinity can be quite animated, especially on weekends. While the local vibe enriches the experience, it can lead to occasional disturbances such as late-night revelers and audible street activities. Despite these minor inconveniences, the hotel’s prime location near downtown and popular nightlife spots stands out as its most notable feature.

3 Star
Holiday Inn Brooklyn Downtown by IHG, offers a decent experience for travelers looking for a mid-range option in New York City. Many guests find it to be great value for money, especially given the city's notoriously high hotel prices. The hotel is described as reasonably modern and cozy, making it a convenient choice for short stays.

Although the structure is well-maintained, some facilities show signs of age and could benefit from modernization. There are occasional issues with room fixtures, such as faulty switches and problematic shower doors, which detract slightly from the overall experience. Despite these minor drawbacks, the hotel generally meets expectations for a three-star rating with some guests even finding the quality better than other Holiday Inns they have visited.

The property is noted as correct and suitable for longer stays, although it is somewhat outdated. Service quality has mixed reviews with some guests expressing dissatisfaction with cleanliness and staff behavior. Overall, for a three-star hotel, it is considered fair value, especially for those familiar with NYC’s inflated accommodation costs.

Business
Holiday Inn Brooklyn Downtown offers facilities that cater well to business travelers, including good amenities such as a fitness room, pool and laundry. The hotel provides office amenities and a nice business center, which makes it suitable for business purposes. Guests appreciate the spacious work areas, adequate space for business meetings and business class rooms. The hotel generally provides a pleasant stay for business travelers. However, there are some areas that need improvement, such as the occasional issue with the elevator and the unprofessional attitudes and inattentiveness of some staff members during the check-in process. Despite these drawbacks, the hotel remains a fair choice for those on business trips.

Accessible
The Holiday Inn Brooklyn Downtown, an IHG Hotel, is praised for its central and accessible location, making it easy for guests to reach various subway lines just a block away. The hotel caters well to wheelchair users with disabled-friendly facilities, accessible doors and operational elevators, though guests noted that the elevators can be slow at times. The accessible rooms feature larger bathrooms and accessible showers and tubs, providing comfort for those with mobility issues. However, some reviews pointed to space limitations in the rooms, especially for families or those with multiple pieces of luggage.

The hotel's gym and pool are also accessible, broadening the options for guests with disabilities. Cleanliness is generally well-maintained, although there were occasional complaints about hallways smelling of cigarettes. While the fire alarm instructions could be clearer and the overall disabled access is somewhat limited, the hotel still stands out for its efforts to accommodate guests with disabilities.

Heated Pool
The heated pool at Holiday Inn Brooklyn Downtown by IHG has received several positive mentions from guests. Many reviews highlight that the pool is warm and operational with several guests expressing their love for the heated aspect. The hot tub also garnered praise with one guest noting it as the best part of their experience. However, there were a few instances where the pool's heating element was not maintained properly or the pool and hot tub were closed during their stay. Nonetheless, the friendly staff and operational pool were recurrent positive highlights.

Dog Friendly
Holiday Inn Brooklyn Downtown provides a generally welcoming environment for pet owners seeking to explore the city with their dogs. Guests frequently mention the hotel's pet-friendly policies and friendly staff, creating a comfortable atmosphere for both pets and their owners. Brooklyn's vibrant surroundings also make it an ideal location for outings with furry companions.

However, there are a few areas for improvement. Some guests have reported issues with dogs barking in nearby rooms, which may be a disturbance. Additionally, while the hotel is pet-friendly, there have been mentions of limited facilities for pets, such as designated bathroom areas and occasional issues with pet claw-damaged furniture. Despite these minor drawbacks, the hotel's overall pet-friendly approach and convenient location make it a viable choice for travelers with dogs.


Yes, Holiday Inn Brooklyn Downtown by IHG has pool(s) that belong to one or more of the following categories: Heated Pool.

No, a spa isn't available at Holiday Inn Brooklyn Downtown by IHG.

Yes, Holiday Inn Brooklyn Downtown by IHG welcomes dogs.

Yes, parking facilities are available at Holiday Inn Brooklyn Downtown by IHG.

Yes, Holiday Inn Brooklyn Downtown by IHG has a gym.

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