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Balmer Lawn

Brockenhurst , Lyndhurst Road, New Forest (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsOverall, Balmer Lawn hotel offers a charming location at the heart of the New Forest with friendly and attentive staff. The rooms, spa and breakfast receive mixed reviews, but the hotel offers a warm welcome and attention to cleanliness. Families will appreciate the family-friendly atmosphere and the variety of outdoor activities available. Despite some flaws, most guests enjoy a cosy, comfortable stay at Balmer Lawn and appreciate the natural beauty of their surroundings.
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Hotel with Spa

Balmer Lawn's Saltus Spa offers a tranquil oasis for guests seeking to rejuvenate and relax during their holidays. The spa features six peaceful treatment rooms, a dual room and a relaxation room, with a range of massages, facials and body treatments using ESPA products. Treatments range from Hopi Ear Candles, ESPA Body Wraps, Pre/Post Natal Massages and Lava Shells. All treatments use the renowned ESPA brand, known for its nourishing and rejuvenating effects. Guests can experience a sense of balance to their entire body and mind through the spa's personalized and soothing treatments.

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Room Types

Standard Double Room This room features an en suite bathroom, a TV and tea/coffee making facilities.

Standard Family Room (2 Adults + 2 Children) This room features an en suite bathroom, a TV and tea/coffee making facilities.

Superior Family Room (2 Adults + 2 Children) This room offers free Wi-Fi, a games console, a TV, and tea and coffee making facilities. The room consists of interconnecting rooms and features an en suite room with bath and overhead shower. An additional pull-out bed is provided for the second child.

Superior Double Room This room offers free Wi-Fi, a TV and tea and coffee making facilities. The en suite bathroom has a bath and overhead shower.

Superior King or Twin Room This room offers free Wi-Fi, a TV and tea and coffee making facilities. The en suite bathroom has a bath and overhead shower.

About Balmer Lawn

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Guest Reviews

7.7

Good

Location

Balmer Lawn hotel is a lovely hotel located in the heart of the picturesque New Forest. The location of the hotel is perfect for those looking to explore the stunning surroundings and go on some good walks. The hotel is in an excellent location close to local amenities in Brockenhurst and walking trails, making it a great base for exploring the area. The hotel is set in lovely surroundings with roaming animals adding to the natural beauty. The location is also great for dog owners who want to explore the New Forest with their furry friends. The hotel has an exceptional staff team who are always happy to help and the rooms are lovely with some having great views over the cricket green. Additionally, the food in the restaurant is of good quality. All in all, this hotel's attractive location couldn't be bettered; it is truly a fantastic location for any traveler.

Breakfast

The reviews on Balmer Lawn's breakfast are mixed with some guests raving about the amazing food, fantastic choices and well-organized buffet layout. Guests also loved the availability of coffee and tea. However, a few guests expressed disappointment with the poor quality and limited selection of continental breakfast items, processed slices for toast and slow service. Some guests found the breakfast overpriced for the standard fruit, yogurt, cereals and hot choices offered. Nonetheless, most guests found the lodge's food and breakfast enjoyable with friendly staff and excellent quality ingredients. Overall, guests' experiences with the breakfast vary with some praising the quality and variety of the meal, while others were left underwhelmed or unimpressed.

Dinner

The dinner experience at Balmer Lawn was a mixed bag according to guest reviews. Some described their meals at the restaurant as outstanding, superb and delicious. The restaurant was also praised for its lovely staff, amazing ambiance and overall quality of food that was reasonably priced. However, there were some negative comments about portion sizes and expensive prices in the Beresfords fine dining. A few guests also reported long waits before getting their food and poor service. Nonetheless, most guests enjoyed their lovely meals in the restaurant with both breakfast and dinner receiving compliments for their taste and timeliness. Overall, the dinner at Balmer Lawn was generally very good with a few exceptions.

Rooms

Balmer Lawn offers a mixed bag of room options with some guests praising the cleanliness and comfort of their stay. The size of the rooms ranged from spacious to very small with dated bathrooms and shower facilities. Some felt that the room décor and furniture were old fashioned, while others had issues with the lack of wardrobe, bath and ventilation. Price was also a common complaint with some guests feeling that the quality of the rooms did not match the cost. However, there were some positive comments with guests saying their room was fantastic, cosy, clean and well equipped. The hotel appeared to have some noise issues with guests experiencing disturbances from the bar and cleaning late at night. While some guests found the rooms beautiful, others felt that they were shabby and dated with bathrooms in need of upgrading. Despite a mixed bag of reviews, most agreed that the welcome was warm and the rooms were generally clean.

Cleanliness

Balmer Lawn prides itself on cleanliness and attention to detail with communal areas solidly furnished and tastefully decorated. The hotel has implemented Covid-secure measures and staff are praised for their friendliness and good safety measures. However, some guests noted marks on walls and sliding doors, as well as some flower arrangements being half dead. While some rooms needed a better clean and the ladies' toilets in public areas sometimes had no toilet tissue, guests overall found the hotel to be very clean and comfortable. The spa facilities received mixed reviews with some considering it a waste of time and bathrooms were noted to be small and out of date. Overall, guests praised the cleanliness and warm welcome at Balmer Lawn.

Staff

The staff at Balmer Lawn are unparalleled in their ability to make guests feel welcome and valued. Positive phrases such as "super friendly service," "kind front of house staff," "wonderful staff," and "fantastic staff" appear frequently in guest reviews with staff members described as "attentive," "helpful," "friendly," and "courteous." Although there are a few negative remarks about restaurant service, most of the staff receive glowing praise. Guests are impressed with the level of customer service with many mentioning staff who went "above and beyond" to meet their needs. The front of house staff, including a reception manager who was "very friendly & apologetic," are consistently mentioned for their exceptional service. Even the building staff receive compliments with one guest saying they "couldn't do enough for us." Overall, the staff at Balmer Lawn are described as "amazing," "exceptional," and "outstanding."

Spa

Balmer Lawn hotel's spa has received mixed reviews from confirmed guests. Many liked the treatment therapists and found the staff to be lovely and helpful. The leisure facility was described as excellent and some guests loved having the spa as an added extra. However, some criticised the spa's basic and dated facilities. The spa waiting area could do with some TLC and the hot tub was out of order during some guests' stay, while others complained about too many kids in the spa. There was also a lack of seating, water and availability of spa treatments for some guests. Overall, while some enjoyed the spa, others found it to be a complete waste of time.

Pool

Guests at Balmer Lawn have access to both the indoor and outdoor pools without the need for booking. The pools are highly recommended with guests enjoying both the indoor and outdoor options. One guest mentioned that it was nice to have the outdoor pool heated. While facilities such as a workout room are available, some were limited due to COVID restrictions. Unfortunately, the outdoor pool was closed during one guest's stay. The jacuzzi was not functioning for most of another guest's stay. Guests noted that the indoor pool had a strong smell of chlorine and that the water was not clean. Some found the indoor pool's shape to be shallow and silly, making it challenging to swim in. The outside pool was also mentioned as looking dirty and not much bigger than the indoor pool. If you're keen to use the swimming pool and gym, make sure to check their availability before booking. The pool area consists of both swimming and spa pools.

Family

If you're planning a family getaway, Balmer Lawn is an ideal choice. The hotel has a welcoming homely feel to it and during the Christmas season it's very Christmassy with plenty of activities that the little ones will love. Families will find the family room comfortable and perfect for a pre-Christmas break or just for a brilliant family break away. However, due to Covid restrictions, there's a limited number of people allowed in the indoor pool. Nevertheless, there's still so much to do with children that you'll never run out of options. You and your kids will surely have a great time taking advantage of the various outdoor spaces perfect for playing for both children and dogs. If you're attending a family wedding, the hotel organizes it very well so you can sit back and enjoy. You can also take your grandchildren for a special treat - and everyone will have a memorable, much-needed weekend away. In summary, Balmer Lawn is friendly, dog-friendly and perfect for families wanting a cosy, Christmassy atmosphere with lots of kids' activities.

Yes, Balmer Lawn has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

Yes, a spa is available at Balmer Lawn.

Yes, Balmer Lawn welcomes dogs.

Yes, parking facilities are available at Balmer Lawn.

Yes, Balmer Lawn has a gym.

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