Hôtel de Ville
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Summary of reviewsHôtel de Ville enjoys an outstanding location in the heart of the city, making it a convenient base for exploring nearby attractions such as Gruyère Castle and the Cailler chocolate factory. Guests appreciate its easy access to the central train terminal, bus station and parking, as well as the serene atmosphere and beautiful mountain views. The staff is frequently praised for their friendliness, attentiveness and efficiency, contributing to a warm, family-like atmosphere.
The hotel's breakfast is generally well-regarded, described as rich, plentiful and good value for money, despite some suggestions for a wider variety. Dinner at the hotel's restaurant receives substantial acclaim, known for its delicious steaks, burgers, fondue and remarkable pizzas cooked in a wood-burning oven. The friendly atmosphere and welcoming staff further enhance the dining experience.
Guest feedback on the rooms is mixed. While some enjoy stunning views from the balconies and spacious, clean rooms, others note the need for renovation and updated furniture. Cleanliness is generally good, though occasional issues with bedding and some outdated fixtures are mentioned. The beds receive both praise for comfort and criticism for structural issues, indicating a need for more consistency.
Overall, Hôtel de Ville is seen as a well-located, hospitable hotel with excellent dining options. It offers a comfortable stay, though some areas, particularly room decor and bedding, could benefit from updates to enhance the overall guest experience.
Categories
The hotel's breakfast is generally well-regarded, described as rich, plentiful and good value for money, despite some suggestions for a wider variety. Dinner at the hotel's restaurant receives substantial acclaim, known for its delicious steaks, burgers, fondue and remarkable pizzas cooked in a wood-burning oven. The friendly atmosphere and welcoming staff further enhance the dining experience.
Guest feedback on the rooms is mixed. While some enjoy stunning views from the balconies and spacious, clean rooms, others note the need for renovation and updated furniture. Cleanliness is generally good, though occasional issues with bedding and some outdated fixtures are mentioned. The beds receive both praise for comfort and criticism for structural issues, indicating a need for more consistency.
Overall, Hôtel de Ville is seen as a well-located, hospitable hotel with excellent dining options. It offers a comfortable stay, though some areas, particularly room decor and bedding, could benefit from updates to enhance the overall guest experience.
Family Friendly Hotel
Located in the picturesque medieval village of Gruyères, this charming hotel offers panoramic views. The recently renovated rooms retain traditional wooden features, offering a cozy and family-friendly ambiance. It is popular with families booking hotels in La Gruyere.
Dog Friendly Hotel
This hotel is highly regarded for its dog-friendly accommodations and services. The hotel permits dogs, making it a convenient and hassle-free option for travelers with pets and offers good facilities for dogs.
Small Hotel
Located in Broc, this hotel offers a traditional and intimate experience. Its charming setting and proximity to local attractions make it a great choice for a relaxing stay.
Accessible Hotel
Guest Reviews
Hôtel de Ville boasts an enviable location in the heart of the city, ideal for both sightseeing and excursions. Guests consistently praise its proximity to the central train terminal and bus station, making it a convenient base for exploring the surrounding attractions, including Gruyère Castle and the Cailler chocolate factory. The hotel's central position affords guests easy access to the charming village and its various points of interest, such as Gruyère and Charmey.
Guests also appreciate the beautiful mountain views and the serene atmosphere with rooms offering stunning vistas of the foothills and Gruyère Castle. Despite being near a busy intersection and road, the hotel provides a peaceful retreat with no noise disturbance at night. Additionally, the accessibility of parking and the friendly staff enhance the overall guest experience. Overall, Hôtel de Ville's superb, central and well-located setting makes it an ideal spot for travelers seeking both convenience and scenic enjoyment.
Guests of Hôtel de Ville have generally positive things to say about the breakfast offered at the hotel. Many describe it as rich, plentiful and hearty, often noting its good value for money. Words such as "nice," "super," and "very good" are frequently used to evaluate the breakfast with several guests highlighting the quality and variety of the offerings. The breakfast is well-presented with quality products, making it a satisfying start to the day for the majority of visitors.
However, some guests mention that the breakfast choices could be more extensive with a few finding it minimal or limited. Despite this, the overall sentiment suggests that the breakfast is more than adequate, combining simplicity with good quality, making it a feature appreciated by many staying at the hotel. The balance between a simple setup and the richness of the offerings seems to strike the right chord with most guests, making it a well-regarded aspect of their stay.
The dinner experience at Hôtel de Ville receives substantial praise from guests. The restaurant is described as excellent, serving delicious food with an emphasis on fine steaks, burgers, fondue and particularly noteworthy pizzas, some of which are cooked in a traditional wood-burning oven. Guests appreciate the friendly atmosphere and the welcoming nature of the staff. The quality of the food consistently garners positive remarks with many locals frequenting the establishment and numerous people coming from outside for takeaway options. The terrace dining option also enhances the overall meal experience. Despite the slightly higher prices, the dining experience remains a favored aspect of staying at the hotel, lauded for both the culinary delights and the inviting environment.
Hôtel de Ville presents a variety of rooms that, despite their age, offer some appealing features. Guests have frequently commented on the stunning views from the balconies, which often serve as a highlight of their stay. The rooms vary significantly in size with some being notably spacious, neat and clean, providing ample comfort for guests. While the decor is simple and functional, many rooms are in dire need of renovation with outdated and worn-out furniture prominently mentioned.
Certain rooms come with the added benefit of a balcony, delivering a pleasant outdoor space, though the furniture there, like much of the interior, is often described as worn out. Cleanliness of the rooms tends to receive mixed reviews with some guests appreciating the neatness, while others note issues such as broken furniture, dirty showers and overheating.
The décor across the hotel leans towards the spartan with some elements being very basic or even ancient, suggesting a significant need for modernization. The bathrooms similarly reflect the dated state of the hotel's infrastructure. Despite these drawbacks, the large rooms and overall cleanliness in some areas make it a reasonable option for travelers.
The beds at Hôtel de Ville receive mixed feedback from guests. On the positive side, many guests describe the beds as very comfortable and soft, enhancing their stay. However, some guests report significant issues, including beds being uncomfortable, missing slats or having defective frames. Problems with sliding mattresses on single beds were also noted. One guest mentioned needing to sleep with the window open due to heat. Despite the variety of sleeping arrangements, which include double and twin beds, the comfort level varies widely among different rooms.
When considering Hôtel de Ville, cleanliness emerges as a significant point of discussion among guests. Many reviewers appreciated the clean rooms with several specifically noting that the bathrooms were spotless and the overall hotel maintained a commendable standard of hygiene. The hotel restaurant also received praise for its cleanliness.
However, there were some areas that required attention. For instance, there were mentions of bed bugs and several instances where the sheets, towels and blankets were found to be dirty. Issues with broken furniture and balcony doors were also highlighted, which could detract from the overall experience. Some guests noted that while the rooms were clean, they appeared outdated and in need of an upgrade. Additionally, the desk and bathroom cleanliness were occasionally found lacking, suggesting that attention to detail in these areas could be improved.
In summary, guests generally found Hôtel de Ville to be clean, though some instances of cleanliness falling short were noted, indicating room for improvement to enhance the guest experience.
Hôtel de Ville is widely praised for its friendly and attentive staff, frequently described as very kind, polite and efficient. Guests often highlight the pleasant and helpful nature of the reception team and the chambermaids. The hotel is run by a friendly host with many guests commenting on the warm and family-like atmosphere.
The hotel's staff are well-regarded for their flexibility, courtesy and the high quality of their reception services. Numerous guests appreciate the staff's gentleness and their ability to make visitors feel welcome and cared for. Particularly highlighted is the waitress who provided excellent care and the consistently smiling and approachable demeanor of the team.
However, there are a few mentions of unfriendly encounters and some guests noted an absence of management presence or instances of disrespectful behavior. Despite these occasional criticisms, the general consensus is that the staff at Hôtel de Ville are overwhelmingly friendly, helpful and committed to providing a positive experience for their guests.
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Location
Guests also appreciate the beautiful mountain views and the serene atmosphere with rooms offering stunning vistas of the foothills and Gruyère Castle. Despite being near a busy intersection and road, the hotel provides a peaceful retreat with no noise disturbance at night. Additionally, the accessibility of parking and the friendly staff enhance the overall guest experience. Overall, Hôtel de Ville's superb, central and well-located setting makes it an ideal spot for travelers seeking both convenience and scenic enjoyment.
Breakfast
However, some guests mention that the breakfast choices could be more extensive with a few finding it minimal or limited. Despite this, the overall sentiment suggests that the breakfast is more than adequate, combining simplicity with good quality, making it a feature appreciated by many staying at the hotel. The balance between a simple setup and the richness of the offerings seems to strike the right chord with most guests, making it a well-regarded aspect of their stay.
Dinner
Rooms
Certain rooms come with the added benefit of a balcony, delivering a pleasant outdoor space, though the furniture there, like much of the interior, is often described as worn out. Cleanliness of the rooms tends to receive mixed reviews with some guests appreciating the neatness, while others note issues such as broken furniture, dirty showers and overheating.
The décor across the hotel leans towards the spartan with some elements being very basic or even ancient, suggesting a significant need for modernization. The bathrooms similarly reflect the dated state of the hotel's infrastructure. Despite these drawbacks, the large rooms and overall cleanliness in some areas make it a reasonable option for travelers.
Beds
Cleanliness
However, there were some areas that required attention. For instance, there were mentions of bed bugs and several instances where the sheets, towels and blankets were found to be dirty. Issues with broken furniture and balcony doors were also highlighted, which could detract from the overall experience. Some guests noted that while the rooms were clean, they appeared outdated and in need of an upgrade. Additionally, the desk and bathroom cleanliness were occasionally found lacking, suggesting that attention to detail in these areas could be improved.
In summary, guests generally found Hôtel de Ville to be clean, though some instances of cleanliness falling short were noted, indicating room for improvement to enhance the guest experience.
Staff
The hotel's staff are well-regarded for their flexibility, courtesy and the high quality of their reception services. Numerous guests appreciate the staff's gentleness and their ability to make visitors feel welcome and cared for. Particularly highlighted is the waitress who provided excellent care and the consistently smiling and approachable demeanor of the team.
However, there are a few mentions of unfriendly encounters and some guests noted an absence of management presence or instances of disrespectful behavior. Despite these occasional criticisms, the general consensus is that the staff at Hôtel de Ville are overwhelmingly friendly, helpful and committed to providing a positive experience for their guests.
No, Hôtel de Ville doesn't have any pool.
No, a spa isn't available at Hôtel de Ville.
Yes, Hôtel de Ville welcomes dogs.
No, parking facilities aren't available at Hôtel de Ville.
No, Hôtel de Ville doesn't have a gym.
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