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Summary of reviewsThe Star Grand Brisbane is celebrated for its outstanding location, offering convenient access to major city attractions and a vibrant Brisbane experience within a modern and luxurious setting. Guests appreciate the hotel's proximity to the city center, stunning river views, and comprehensive facilities, including a top-notch casino and diverse dining options. The rooms are praised for their spaciousness, modern design, cleanliness, and comfort, notably with cozy beds contributing to exceptional sleep quality.
The staff at The Star Grand Brisbane are frequently commended for their friendliness and knowledge, providing exceptional and attentive service across all areas of the hotel. This enhances the overall guest experience, despite occasional remarks suggesting areas for service improvement. The hotel's reputation for cleanliness, supported by an excellent housekeeping team, adds further to its appeal as a visually appealing choice for visitors.
While breakfast reviews are mixed due to limited variety and organizational issues, the room service breakfast and Skydeck offerings receive positive mentions. Despite some minor decor criticisms and occasional comfort issues with bedding, the overall luxurious atmosphere and modern amenities make the hotel a distinguished choice for those seeking a refined stay in Brisbane. The Star Grand Brisbane exceeds expectations with its luxurious offerings, making it a prime choice for guests seeking a comprehensive and relaxing urban retreat. Show more
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Hotel with Spa
The Star Grand Brisbane is known for its spa facilities that focus on providing a luxurious and relaxing experience for its guests. It offers a variety of treatments designed for rejuvenation.
5-Star Hotel
Located in the heart of Brisbane, The Star Grand Brisbane offers luxurious accommodations and a range of entertainment options. With its stylish design and top-notch amenities, it promises a premium experience.
Family Friendly Hotel
Hotel with Free Wi-Fi
Hotel with Parking
Accessible Hotel
Room Types
City KingThe spacious double room features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room offers a TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.
City TwinThe spacious double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room features a TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.
River KingThe spacious double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room features a tea and coffee maker, a wardrobe, a safe deposit box, a TV, as well as river views. The unit has 1 bed.
City SuiteThe spacious twin/double room features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The twin/double room offers a tea and coffee maker, a wardrobe, a safe deposit box, a TV, as well as city views. The unit offers 1 bed.
River SuiteThe spacious double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a shower. The double room features a tea and coffee maker, a seating area, a wardrobe, a flat-screen TV, as well as river views. The unit offers 1 bed.
Skyline City SuiteThe spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The double room provides a tea and coffee maker, a seating area, a wardrobe, a flat-screen TV, as well as city views. The unit has 1 bed.
Skyline Penthouse SuiteThe spacious double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The double room features a tea and coffee maker, a seating area, a wardrobe, a flat-screen TV, as well as river views. The unit has 2 beds.
City AccessibleThe spacious double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room features a tea and coffee maker, a wardrobe, a safe deposit box, heating and a TV. The unit has 1 bed.
River AccessibleThe spacious double room features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, heating and a TV. The unit offers 1 bed.
Guest Reviews
Location
The Star Grand Brisbane stands out for its exceptional location, nestled conveniently within walking distance of major city attractions. Its central position makes it the perfect base for exploring the vibrant sights and sounds of Brisbane, with easy access to both sides of the river. Guests consistently praise the hotel's prime location, noting that it places them close to everything they need, including a fantastic array of dining options. The hotel itself offers stunning views from expansive windows, with beautifully decorated and spacious rooms that enhance the comfort of the stay. The combination of a top-notch casino, diverse eateries, and a fresh, modern aesthetic allows guests to enjoy a full Brisbane experience without the necessity of leaving the premises. Whether for its vibrant vibe or sheer convenience, The Star Grand Brisbane is celebrated for its prime setting and comprehensive facilities that cater to an enjoyable urban retreat.
Breakfast
Guests at The Star Grand Brisbane have shared mixed reviews about the hotel's breakfast offerings. While some found the breakfast to be lovely, fresh, and appreciated the non-buffet style presentation, others expressed disappointment with the limited variety of options available and the lack of traditional buffet choices. The breakfast menu is generally described as fine, yet not particularly memorable, with guests pointing out that the two main options, such as bacon egg buns, left much to be desired in terms of variety.
Some guests highlighted organizational issues, noting long wait times and occasional uncoordinated service from staff. The availability of breakfast items also seemed inconsistent, as some reviewers mentioned missing components in their meals without staff follow-up. Furthermore, a few guests wished for more inclusive options, particularly for vegan dietary needs, and were dissatisfied with the additional charges for items like second coffees.
While room service breakfast received positive remarks for its excellent service, diners who preferred eating breakfast at the hotel encountered some limitations in dining location availability. Overall, the breakfast experience was seen as underwhelming by several guests who were hoping for more variety and better-labeled choices, especially in a hotel of its stature.
Rooms
The Star Grand Brisbane is widely praised for its spacious and modern rooms, which are both luxurious and comfortable. Guests consistently highlight the stunning views, especially of the Brisbane River, from various vantage points throughout the hotel, including high-floor suites and rooftop areas. The rooms are meticulously clean, and the thoughtful interior design adds to the overall feeling of luxury. Comfort is a recurring theme, with several guests mentioning how cozy the beds are and appreciating the little luxuries befitting a five-star establishment.
The accommodations are complemented by convenient amenities, such as complimentary snacks and drinks, making for a pleasant stay. The highly polite and attentive staff further enhance the guest experience, contributing to an overall positive impression. Located in an amazing and accessible part of Brisbane, the hotel offers easy access to attractions like the Southbank via the Neville Bonner footbridge. Notably, the Skydeck provides a delightful breakfast experience with a fresh menu and fantastic location.
While the lavishness of the hotel is evident, there are some remarks suggesting aspects of the decor might appear less expensive than anticipated. Despite this minor critique, overall satisfaction with the rooms' size, cleanliness, and views remains exceptionally high. Whether enjoying the room itself or experiencing breathtaking views over the city, The Star Grand Brisbane emerges as an enviable choice for visitors seeking a blend of comfort, cleanliness, and prime location.
Beds
The beds at The Star Grand Brisbane generally receive high praise from guests, who frequently describe them as being very comfortable. Many have noted experiencing exceptional sleep quality, especially with the king-sized options providing notable comfort and relaxation. Guests also appreciate the cleanliness and spaciousness of the rooms, adding to the overall comfort during their stay. However, there are occasional mentions of beds being smaller than expected, which may pose a minor inconvenience for some. Additionally, while the beds themselves are often lauded for comfort, there have been remarks about the pillows not meeting the same standard. Nonetheless, the combination of cozy beds and friendly staff contributes positively to the overall guest experience.
Cleanliness
The Star Grand Brisbane impresses with its commitment to cleanliness and modern luxury. Guests often highlight the hotel's clean, comfortable, and well-maintained environment. Its contemporary design and luxurious decor enhance the experience, making it a visually appealing choice for visitors. The rooms are described as spacious, modern, and, notably, very clean, which adds to the overall comfort and satisfaction of guests. The hotel's location is well-praised, providing easy access to the city center and a delightful array of dining options. The housekeeping team is recognized for their exceptional service, consistently going above and beyond to ensure guests' needs are met. However, a few guests have experienced minor issues like stained linens and delays with elevator access, but overall, the cleanliness and modern amenities receive high marks from visitors.
Staff
The staff at The Star Grand Brisbane are frequently praised for their friendliness and knowledge, contributing to an overwhelmingly positive guest experience. Visitors consistently highlight the exceptional service offered by the staff, who have a reputation for being helpful and obliging. Reception staff are often described as lovely and attentive, ensuring every guest's stay is perfect. The hotel's team is noted for their polite and courteous demeanor, consistently displaying efficiency and a readiness to assist at any time of day or night. This exceptional service extends across various departments, including the front-of-desk and the staff at breakfast, who are frequently commended for their remarkable hospitality. Though there are mentions of some staff needing additional training, the overall perception is that of a dedicated and attentive team committed to enhancing guests' experiences.
5 Star
The Star Grand Brisbane impresses guests with its array of luxurious offerings and high-end facilities. Visitors frequently note that the hotel exudes the little luxuries one would expect from a five-star establishment, making the stay truly worth the investment. The beautifully designed and extremely comfortable settings speak to its upscale reputation, while the world-class facilities further enhance the experience. The hotel’s staff is consistently praised for providing exceptional service that aligns with the expectations of such a prestigious venue. While some guests have commented on areas for potential improvement, particularly regarding service levels, the overall sentiment highlights a super luxury atmosphere, bolstered by attentive and professional staff. The modern and clean environment further adds to the appeal, making The Star Grand Brisbane a distinguished choice for those seeking a refined stay.
No, The Star Grand Brisbane doesn't have any pool.
Yes, a spa is available at The Star Grand Brisbane.
No, The Star Grand Brisbane doesn't allow dogs.
Yes, parking facilities are available at The Star Grand Brisbane.