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Mercure Bournemouth Queens Hotel and Spa

Bournemouth , Meyrick Road (Show on Map)

6.9

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Mercure Bournemouth Queens Hotel and Spa is a conveniently located hotel within walking distance of the town centre and beachfront. However, guests have had mixed experiences with the hotel's amenities, including the breakfast, rooms, cleanliness, staff, spa, pool and parking. While some guests have praised the comfortable beds and friendly staff, others have criticized the outdated decor, poor cleanliness and unhelpful service. The hotel's spa and pool facilities have also received mixed reviews with some guests disappointed by closures and maintenance issues. Overall, the Mercure Bournemouth Queens Hotel and Spa offers a range of experiences for guests with some finding it to be a good value for money option, while others have had a less than satisfactory stay.
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Hotel with Spa

Discover the ultimate spa experience at Mercure Bournemouth Queens Hotel and Spa. Nestled in the heart of Bournemouth, the Queens Spa offers a peaceful escape from the hustle and bustle of daily life. With a range of facilities designed to bring about inner happiness and joy, this subterranean spa space provides the perfect setting for a moment of tranquility. Soak in the warm waters of the pool or unwind in the bubbling thermal spa pool, and take advantage of the traditional Finnish sauna for a mind-calming experience. For even more relaxation, lounge in the cosy and sociable relaxation area. With a variety of relaxation zones available, the Queens Spa provides the perfect atmosphere for a rejuvenating spa day. Indulge in a range of luxurious spa treatments including Elemis massage treatments, body therapies, facials, and pregnancy treatments in the hushed treatment rooms. After your treatment, take a nap in the deep snooze lounge for the ultimate post-treatment relaxation.

Embrace a world of calm and wellbeing at the Queens Spa and leave feeling refreshed, rejuvenated and restored.

Hotel with Swimming Pool

A stay at the Mercure Bournemouth Queens Hotel and Spa is not complete without a visit to its spa swimming pool. The indoor pool is a standout feature of the hotel's comprehensive spa, serving as an idyllic haven for relaxation or a lively swim. In addition to the pool, the spa offers a Jacuzzi and sauna, accessible to guests from 08:00 to 20:00 daily, further enhancing the serene atmosphere.

For a safe and enjoyable swimming experience, the pool area is scrupulously looked after and clear safety instructions are visibly displayed for guests' convenience. This ensures peace of mind while guests revel in the tranquillity of the water. The hotel kindly requests that all children are accompanied by a competent adult swimmer at all times. This indoor oasis offers an inviting retreat, setting the stage for moments of tranquillity amidst the excitement of a vacation in Bournemouth.

Indoor Pool

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Room Types

About Mercure Bournemouth Queens Hotel and Spa

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Guest Reviews

6.9

Rated

Location

The Mercure Bournemouth Queens Hotel and Spa is in a perfect location, close to everything you need whether you're visiting for work or a short tourism break. The beach and town centre are only a short walk away, making it an excellent location to stay. The hotel is well-positioned and handy for the town centre, the Seafront and restaurants and is walking distance to the beach. Guests loved the location, which is not far from the centre and the promenade and the location proximity to the beachfront. Some guests found the location perfect and amazing. Overall, it's a great location, just a short walk away from everything and very convenient for those visiting the town centre, BIC or looking to relax by the seafront.

Breakfast

Guests had mixed opinions about the breakfast at the Mercure Bournemouth Queens Hotel and Spa. While some found it to be very good with plenty of choice and well-presented food, others criticized it for being limited and poor quality. Some guests even described it as a disaster with long queues, cold food and unavailable items. Non-meat eaters found the selection poor with limited fresh fruit available. However, many guests still enjoyed the breakfast, describing it as excellent, yummy, or spot-on. Overall, it seems that breakfast at the hotel can be hit or miss depending on the day and the individual's tastes.

Rooms

The Mercure Bournemouth Queens Hotel and Spa receives mixed reviews from guests regarding its rooms. Some praise the comfortable beds and pillows, spacious rooms and clean bathrooms, while others criticize the outdated decor, thin walls and ceilings, dirty rooms and lack of amenities. Some guests noted issues with broken windows, heating and air conditioning, showers and mold. However, the hotel is commended for its good location, nice views and friendly staff. Overall, the rooms range from cozy and welcoming to tired and in need of refurbishment.

Beds

The Mercure Bournemouth Queens Hotel and Spa offers a range of comfortable bedding for a good night's sleep. Guests have raved about the super comfy beds and pillows, causing many to fall asleep in seconds. Some guests have even noted that the beds are super soft and the spacious king-sized option is especially kind to sleepers. However, not all guests had an ideal sleep experience due to some less-than-comfortable beds, including two singles pushed together at different heights. Additionally, a few guests complained about dirty beds and threadbare, ripped sheets. Despite the occasional issues, most guests still found the beds very comfortable and a highlight of their stay. One guest did mention challenges with the temperature in the bathroom due to a single-glazed window and sub-zero temperatures, which led to a chilly sleep without leaving the Aircon heater on all night. Nonetheless, there are many options for comfortable sleeping arrangements at the Mercure Bournemouth Queens Hotel and Spa, including massive beds expertly put together for a good night's sleep.

Cleanliness

Reviews of the Mercure Bournemouth Queens Hotel and Spa varied quite a bit in terms of cleanliness. Some guests found the room clean and well-maintained with comfortable and up-to-date facilities. Others, however, reported dirty walls, stained carpets and bedding and even cobwebs and burn marks. The pool was a particular concern for some with reports of dirty water and slippery conditions. Despite these issues, many reviewers noted that the hotel had lovely staff and good value for money. Some mentioned that the hotel had been recently renovated and had beautiful design touches. Overall, it's clear that the hotel could benefit from some maintenance and attention to cleanliness in some areas, but many guests still found the hotel comfortable and clean.

Staff

The staff at Mercure Bournemouth Queens Hotel and Spa have received many mixed reviews from guests. While some have praised them as lovely, friendly and exceptionally good, others have found them unhelpful and rude. Many noted the helpful and accommodating staff at the reception, but some were disappointed with the lack of training for inexperienced staff. There were also some complaints about the staff's attitude with some not looking happy and a few being un welcoming. That being said, most guests appreciated the staff's effort to help and make their stay comfortable and found them polite and pleasant. Despite some negative comments, the majority of guests enjoyed their interactions with the staff and had a positive experience at the hotel.

Spa

The Mercure Bournemouth Queens Hotel and Spa boasts a lovely spa and pool facilities, however, several guests were disappointed to find that the spa was not available during their stay due to maintenance or upgrades. Some guests were not informed beforehand and arrived with hopes of a relaxing spa weekend dashed. While the spa and leisure facilities could use some improvement, guests who were able to enjoy treatments raved about the exceptional massage experiences. The swimming facilities were outdated and in need of maintenance. If you're lucky enough to find the spa facilities open during your stay, it's nice to have the choice of additional amenities like a sauna and gym. However, some guests reported poor cleanliness in the spa area and broken lockers or no towels available.

Pool

Guests of the Mercure Bournemouth Queens Hotel and Spa may be disappointed to learn that the pool and spa facilities are often closed for maintenance or renovation without advance notice given to guests. While some guests have enjoyed the nice pool area and facilities, others have found the pool to be dated or disappointing and have noted broken grills, dirty water and days of neglect. Guests have also reported that the pool area needs major improvements, including adding shower gel to the pool changing rooms and extending pool hours past 6pm. While the hotel advertises having a pool, guests have been unable to use it due to closures or were directed to nearby facilities that were no longer available.

Beach

If you're looking for a hotel in Bournemouth with a convenient location close to the beach, Mercure Bournemouth Queens Hotel and Spa should be high on your list. Guests rave about the superb location with many describing the hotel as a short walk away from the beachfront. In fact, some say the hotel is very close to the beach and within walking distance, making it a great choice for those who want to be able to easily access the sand and sea. Several reviewers also praise the hotel's proximity to the beach with one guest reporting that it's only a five-minute walk to reach the shore. Those looking for a blisko plaży option in Bournemouth will appreciate the hotel's good location close to the beach. Overall, it's clear that the Mercure Bournemouth Queens Hotel and Spa is a nice, close to the beach hotel that's perfect for travelers who want to be near the water.

Parking

The Mercure Bournemouth Queens Hotel and Spa is a great hotel, but unfortunately the parking can be quite difficult. Many guests mention that the parking is expensive with charges of £10-£20 per day and it can be hard to find a space on-site. Some guests had to resort to parking on the street, which can be awkward and inconvenient. There are also complaints of unhelpful staff and a lack of options for EV charging. Despite these issues, guests overall still find the location convenient for their needs and appreciate the hotel's amenities. However, a discount or cheaper/free parking would make the experience even better.

4 Star

The Mercure Bournemouth Queens Hotel and Spa offers mixed experiences for guests. Some visitors had a disappointing stay and felt the hotel didn't meet the luxury four-star rating they expected with outdated facilities and poor upkeep, including tired carpeting and worn bathroom fixtures. A few guests also encountered poor service and issues throughout their stay. On the other hand, those who had a pleasant experience appreciated the value for money, enjoyed the hotel's spa facilities and found the rooms to be pleasant and nice. However, some guests noted that the windows were poorly sealed and allowed wind to blow through. While the reviews may be mixed, the Mercure Bournemouth Queens Hotel and Spa remains an option for those looking for an affordable and comfortable stay in Bournemouth.

Yes, Mercure Bournemouth Queens Hotel and Spa has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Mercure Bournemouth Queens Hotel and Spa.

No, Mercure Bournemouth Queens Hotel and Spa doesn't allow dogs.

Yes, parking facilities are available at Mercure Bournemouth Queens Hotel and Spa.

Yes, Mercure Bournemouth Queens Hotel and Spa has a gym.

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