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Summary of reviewsUrban Hotel in Bishkek is highly praised for its strategic location offering convenience and tranquility. Situated near key city spots like central parks, Ala-Too Square and the stadium, it provides easy access to numerous shops and tourist attractions, despite some minor issues with road conditions and poorly lit alleys in the residential area.
Guests frequently commend the hotel's breakfast, highlighting the homey, delicious meals with a variety of options such as porridge, omelettes, sandwiches, pastries, fruits and pancakes. While a few suggest the breakfast selection could be more diverse, the majority appreciate the hearty and natural ingredients used.
The rooms at Urban Hotel receive positive feedback for their spaciousness, comfort and modern aesthetic. Guests appreciate the clean and stylish decoration, though there are mentions of small beds and hard mattresses in some instances. The air-conditioning works well and essential amenities are provided, even though some furniture reports minor damages and sound isolation could be improved.
Impeccable cleanliness is a standout feature at Urban Hotel. Consistent maintenance of rooms and public areas, along with clean sheets and bath towels, contribute to a fresh and tidy environment. This level of cleanliness is often highlighted by guests as a key strength of the hotel.
The staff at Urban Hotel are often described as polite and helpful. Their friendly and accommodating nature, coupled with proficiency in English, significantly enhances guest satisfaction. Although there are rare mentions of less favorable interactions, the overall sentiment towards the staff remains highly positive.
Free Wi-Fi at Urban Hotel is generally reliable and fast, receiving commendation in many reviews. There are occasional mentions of minor instability, but the service is largely robust and ensures a good internet experience for guests.
Parking is another well-received aspect with the hotel offering free, secure and conveniently located parking spaces. This is a notable advantage for those traveling by car, despite the smaller size of the parking lot.
Many guests take note of the comfortable beds at Urban Hotel, often remarking on the excellent mattresses and clean linens. Despite some findings of very firm mattresses and inadequate double beds for larger groups, the overall feedback on the sleeping arrangements is positive.
Urban Hotel’s facilities and services, while not perfectly matching all three-star expectations, are generally perceived as good value for money. Many guests find it a suitable, budget-friendly option, particularly for short stays. The hotel’s merits make it appealing for those seeking economical accommodations in Bishkek. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Urban Hotel is listed on EcoHotels.com, indicating a focus on sustainable practices. While detailed eco-friendly features are not specified, its presence on this platform suggests a commitment to environmental considerations.
Family Friendly Hotel
This hotel is popular with guests booking family hotels in Bishkek.
Hotel with Parking
Guests can use free private on-site parking, with accessible parking also available, combining convenience with necessary facilities for all guests.
EV charging stations
Hotel with EV Charging Stations
This property is equipped with EV charging stations, providing a convenient service for electric vehicle owners.
3-Star Hotel
This hotel is a budget-friendly option with very good reviews. It provides a comfortable stay at an affordable price. It offers essential amenities for a pleasant experience.
Business Hotel
Small Hotel
Room Types
Standard Double RoomThe air-conditioned double room features a flat-screen TV, soundproof walls, a wardrobe, an electric kettle as well as an inner courtyard view. The unit has 1 bed.
Standard Twin RoomThe air-conditioned twin room features a flat-screen TV, soundproof walls, a wardrobe, an electric kettle as well as an inner courtyard view. The unit has 2 beds.
Standard Triple RoomThe air-conditioned triple room provides a flat-screen TV, soundproof walls, a wardrobe, an electric kettle as well as an inner courtyard view. The unit offers 3 beds.
Deluxe Family RoomThe air-conditioned family room provides a flat-screen TV, soundproof walls, a wardrobe, an electric kettle as well as an inner courtyard view. The unit offers 2 beds.
Budget Double or Twin RoomThe air-conditioned twin/double room provides a flat-screen TV, soundproof walls, a wardrobe, an electric kettle as well as an inner courtyard view. The unit offers 2 beds.
Guest Reviews
Location
Urban Hotel is strategically positioned in Bishkek, offering guests a blend of convenience and tranquility. Its location allows for easy access to the city center with numerous shops, pharmacies and key tourist attractions within walking distance. The hotel is nearby popular spots such as central parks, Ala-Too Square and the stadium. This makes it simple for guests to explore the heart of the city either by walking or hopping into a Yandex taxi.
Though the hotel is situated in a quiet residential area, it comes with a few challenges. The road leading to the hotel is notoriously bumpy and unpaved and there are instances of poorly lit alleys and stray dogs in the private sector. Despite these minor inconveniences, the central location remains a significant draw, as it allows for quick access to essential amenities and prominent sites in Bishkek.
In summary, the Urban Hotel's location is highly praised for its proximity to the city center and necessary conveniences, albeit with some issues regarding the road conditions and residential setting.
Breakfast
Urban Hotel receives strong praise for its breakfast offerings with many guests appreciating the impressive selection and the quality of the food. Reviewers frequently describe the breakfasts as very good, delicious and excellent. Guests note the homey, homemade feel of the meals, which include a variety of tasty and filling options. The buffet breakfast gets positive remarks for its variety, featuring items such as porridge and omelettes made to order, sandwiches, pastries, fruits, vegetables and pancakes.
Despite overall satisfaction, some feedback indicates areas for improvement. A few guests find the breakfast selection limited and repetitive with complaints about the breakfast spread being largely the same each day and a desire for more options such as additional types of cheese and a coffee machine. However, the majority of comments highlight the delightful and hearty nature of the breakfast, underscoring the excellent service and the use of natural ingredients in food preparation. Overall, Urban Hotel seems to offer a satisfying breakfast experience that leaves most guests pleased and ready for the day.
Rooms
Urban Hotel provides a variety of room options with most guests highlighting the spaciousness and comfort of the accommodation. Despite some rooms being small or compact, they are often described as cozy and well-equipped. Cleanliness stands out as a key feature with many reviews pointing out that the rooms were clean, modern and freshly maintained. Aesthetic and stylish decoration adds to the pleasant atmosphere of the rooms.
Guests found the beds to be comfortable, although there were mentions of small beds and hard mattresses in some cases. Air-conditioning is effective, ensuring a comfortable stay. The rooms have necessary amenities such as private bathrooms, double beds and sometimes sofa beds.
However, there were a few downsides noted. Some furniture appeared a bit broken and room cleaning was occasionally delayed. Additionally, a lack of a centralized hot water supply and poor sound isolation between the lobby and the rooms were reported. A few guests mentioned a discrepancy in the room's appearance compared to expectations.
Overall, Urban Hotel's rooms are praised for their modern, clean and cozy appeal, making them a good choice for a comfortable stay despite some minor drawbacks.
Beds
Urban Hotel is often praised for its luxurious beds and excellent mattresses. Guests frequently highlight the comfort of the beds, using terms such as comfortable, very comfortable mattress and comfortable and good beds. The hotel ensures that bed sheets and bath towels are always clean, contributing to an overall pleasant sleeping experience.
However, there are occasional mentions of very firm mattresses and some guests find the beds, including sofa beds, to be too hard. Additionally, the accommodations, particularly double beds, may not be suitable for larger groups or families with children.
Despite these minor drawbacks, the general sentiment revolves around the excellent quality and comfort of the beds, making Urban Hotel a reliable option for travelers seeking restful sleep.
Cleanliness
Urban Hotel stands out for its impeccable cleanliness, as noted by numerous guests. The hotel features a consistent level of cleanliness throughout its premises, including the rooms, public areas and bedding. Many guests have highlighted the hotel's modern and new facilities, which add to the overall atmosphere of freshness and tidiness.
The cleaning team at Urban Hotel receives high praise for their excellent service, ensuring that rooms are tidied and sanitized daily. This attention to detail extends to the bed sheets and bath towels, which are always reported as clean by guests.
Overall, guests describe Urban Hotel as clean, cozy and comfortable with a particular focus on the neat and tidy appearance of both the hotel and the individual rooms. The combination of new, modern amenities and excellent cleaning services contribute to a positive lodging experience. Despite a few mentions of isolated cleanliness issues, the majority of reviews emphasize a pristine environment, making Urban Hotel a reliable choice for those valuing hygiene and comfort.
Staff
At Urban Hotel, guests frequently praise the staff for their politeness and helpfulness. With a team described as friendly, kind and accommodating, visitors often highlight their positive interactions with receptionists and other personnel, noting their courteous demeanor and readiness to assist with any requests. The staff’s ability to communicate in English further enhances guests' experiences, making their stay enjoyable and convenient. Many reviews commend the staff for their responsiveness and supportive nature, often going above and beyond to solve problems and ensure guest satisfaction. Despite a few isolated mentions of less favorable experiences, the overall sentiment remains overwhelmingly positive towards Urban Hotel’s staff.
Wi-Fi
Urban Hotel offers a reliable and swift WiFi experience highly praised by many guests. Phrases such as "free WiFi," "fast WiFi," and "good internet" highlight the general satisfaction. The hotel's WiFi speed is often noted as great with comments like "excellent wi-fi" and "quality Wi-Fi" underlining the strength of the connection. Guests frequently mentioned the excellent internet and good connection, although a few noted intermittent instability and occasional internet bandwidth issues, suggesting that while the service is generally strong, there might be occasional blips.
Parking
Urban Hotel offers convenient and free parking for its guests, making it an easy choice for those traveling by car. The hotel provides private, fenced parking spaces right in front of the building, ensuring both security and ease of access. Guests appreciate the allocated parking spots, which are specially designated for them, reducing the hassle of searching for a space. Additionally, there is a temporary luggage drop-off area, making arrivals and departures smoother. Despite a smaller parking lot, the convenience and practicality of the provided parking options leave a positive impression on guests.
3 Star
Urban Hotel's facilities and services receive mixed but generally positive feedback. While some guests mention that it does not match the expectations of a three-star establishment, many find it to be a good budget option for a short stay. Descriptions like not bad for the night and quite a good hotel indicate a satisfactory experience for those looking for an economical choice. The overall sentiment from multiple reviews suggests that everything is great, highlighting the hotel's merits, although there are slight issues that prevent it from being perfect. Despite these minor imperfections, the overall impression is favorable, making it a suitable option for budget-conscious travelers.
No, Urban Hotel doesn't have any pool.
No, a spa isn't available at Urban Hotel.
No, Urban Hotel doesn't allow dogs.
Yes, parking facilities are available at Urban Hotel.