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Summary of reviewsNew Hotel Cruz del Sur is celebrated for its exceptional central location, nestled in the heart of the city. Guests frequently praise its proximity to key attractions, ensuring a convenient base for exploring the vibrant surroundings. The hotel's accessibility to shopping centers and entertainment venues, along with practical amenities like parking, appeals to those seeking a family-friendly atmosphere. The attentive and welcoming staff further enhance the overall experience, providing excellent service that complements the advantageous location.
The breakfast at New Hotel Cruz del Sur stands out as a highlight, consistently receiving acclaim for its good quality and diverse offerings. Guests appreciate the taste and variety offered, although some note occasional limitations in abundance. The delightful dining experience, augmented by the friendly staff, contributes to a positive start to the day. The breakfast's reputation is bolstered by the hotel's location, ensuring convenience for morning outings.
While the hotel's rooms maintain cleanliness to some extent, they are not ideal for guests prioritizing comfort and modernity. Visitors point out the outdated condition, small size, and discomfort due to worn mattresses. Some rooms fail to meet the expectations set by advertised images, resulting in disappointment. Heating issues and occasional cleanliness concerns like unvacuumed carpets detract from the stay, with the accommodations aligning more with an older style that may not appeal to everyone.
The cleanliness of New Hotel Cruz del Sur receives mixed reviews. While some appreciate clean sheets and hot showers, others highlight issues with dirty bathrooms and inadequate maintenance. Areas such as towels, walls, and hallways have been identified as needing improvement. The staff's attentiveness, however, leaves a positive impression, and with increased focus on cleanliness, the experience could be enhanced.
Overall, the exceptional staff at New Hotel Cruz del Sur are consistently praised for their genuine kindness and willingness to assist. A warm welcome and attentive service, notably by the reception team and Gladys, contribute significantly to a pleasant and accommodating stay. The positive atmosphere in the dining area complements the overall hospitality, leaving a lasting impression on visitors and making the hotel's service truly noteworthy.
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